I've been a customer of NW plus for years. Never had a bad experience. My last refinance was easy…read moreand went smoothly.

Stanwood WA branch does a great job, and staff works hard. I read some of these reviews and don't…read moreshare there same experience's.

Everytime,I goto this branch, The employees are so dang nice…read moreand helpful. I always learn something new about my banking needs here. Unexpectedly I find this my favorite place to do all my banking needs. Thank you

Great place went there after closing the crazy chase nonsense. From the first day on have greeted…read moreme by name. On line banking is amazing. Easy and you have heaps of options including budgeting.open on Saturdays

I'm 18 years old, and was looking to get my first credit card with Wells Fargo. I went online and…read moresubmitted my information and the card that was recommended for me was a Wells Fargo Secured credit card which I had to put money down on as my line of credit to use it. I was completely ok with that and verified that they may take $500 out of my checking account for the card as my line of credit, and submitted my application. Shortly after applying for this card however, I realized that I qualified for a college card with better benefits and lower interest, so as soon as the card came and they took the $500 out of my bank account I went in and cancelled the Secured card in favor of the College card, and a nice account named Heather helped me do it. I was told the money would be returned in 3-5 business days, no problem. After 5 business days I emailed the accountant Heather who helped me to ask about the delay, and over the course of several days and emails later, she tells me it may take up to 30 days to get my $500 refund. 30 days, not 3-5 like I was told by their credit department rep, 30. At this point I was frustrated, being an 18 year old college student, I don't exactly have $500 to throw around willy nilly. I thanked Heather for her assistance and waited. Today marks 30 days since my cancellation of the card on January 27th, and still no refund. I went in and spoke with Heather again who contacted their financial representative and apparently there had been an "error on their part" that requires 14 days of research and paperwork, and after another 14 days of waiting, they will CONTACT me to discuss the problem and then make ARRANGEMENTS for my refund. At this point that means after 44 days of waiting, they will contact me to tell me how much longer I will have to wait in addition to that. Horrible service, ridiculous wait for my refund, and I received an awkward apology from Heather on my way out about how "unfortunate" the situation was. Yes, it is very unfortunate. I can't believe it takes over a month and a half to return MY money from your own departments into an account that I have with your company! As soon as I have the opportunity too, I will be closing my accounts at this banking chain. I feel as though I was taken advantage of and that they're in no hurry to return my deposit, and the lack of correct information they gave me about the wait time when I went in to make the card cancellation is absolutely ridiculous.

What a great branch manager Lisa and Heather are knowledgeable and friendly. Customer service is…read morewonderful at this branch they not only know their jobs but are wonderful people!

My father had a very complicated banking problem involving his soon to be ex wife. Ursula, the…read morebank manager saw us standing around unsure where to go for help. She invited us into her office and walked us through the complicated and time-consuming process of researching my father's account for specific charges and deposits. I don't want to over dramatize the problem we faced but my father and I were both stressed out and Ursula couldn't have been more friendly, articulate or patient. We left more knowledgeable and relieved. A plate behind Ursula's desk says "Spread kindness." This bank was good to its word that day.

I have been banking here for quite some time. Recently I had the displeasure of speaking with the…read morecustomer service manager Whitney. Whitney is probably one of the least qualified candidates for her position. When I think of a customer service manager, I think of someone who is kind to customers and has far above average customer service skills. While talking to Whitney on a short phone call, she interrupted me at every possible opportunity. She kept trying to talk over me. She was very inflexible and non understanding of a very difficult situation. When I finally go tired of being talked over and interrupted, I did raise my voice and I did utter a swear word out of pure frustration and she took that opportunity to end the conversation rather than trying to reconcile the situation. It felt to me like she was trying to escalate the situation so that I would be angry and she would have an excuse to not deal with me anymore. I would recommend to her boss that she be replaced by someone who better represents the company in a kind and compassionate way. On the other hand, Shane at the Arlington branch was very nice every time I spoke to him, and I think he is doing a great job.

This branch has great customer service. The manager (Toni Nicholas) is very professional and…read moreincludes having exceptional customer service qualities that rolls over to her employees. This is rare to find these days and as a customer it is very much appreciated. You are greeted as soon as you walk in the door and feel at home instantly. The staff is friendly and is readily competent in any business transaction you need. I wouldn't bank anywhere else.

True professionals willing to go the extra mile for you. People with real decision making power…read moreand willing to work with small businesses. Highly recommend using Justin as your banker.

From the owner: Coastal Community Bank offers a full suite of personal and business banking services in Stanwood…read moreand the North Puget Sound region. We are trusted financial advisors who know what it takes to do business in the Pacific Northwest. Contact us today. When the branch is closed during normal business hours, closure notices are posted at the branch. Member FDIC. Equal Housing Lender.

This is such a wonderful credit union at smokey point. If you want 5 star service go see Katie S…read more She is really good at what she does and she truly cares.

Poor customer service..not comparable in products and service to many other Credit Unionsread more