I have banked at Mountain America for quite some time while also banking at other conventional…read morebanks simultaneously. As most may know, the service and products offered at credit unions are usually better for consumers and Mountain America is no exception. The service is always great. Interest rates, even on credit cards, are usually about 1/3 of what they are at conventional banks. Auto rates are much lower too. I plan to bank here for life.

My family and I have been banking with MACU for quite some time. Every time we have to make a trip…read moreto the bank we always go to Cody Randall. I suggest you do too! He is awesome at what he does! Thank you for making our visits fast and for always making sure we are taken care of. -Satisfied customers [:

Horrible bank, worst customer service I have ever dealt with. Have been trying to close my account…read moresince June. There is not a local Chase branch where I live, closed my account in June but they continue to send me monthly charge of $12 due to "balance under $50". I have made numerous calls, sent emails and even wrote a letter to the branch manager asking them to please close my account. Guess what..... just got another charge. FIND ANOTHER BANK

2:00 in the afternoon, 1 Teller, 5 people in line, two cars in the drive through. No one has even…read moregreeted any of us waiting. This is why I switched most of my accounts away from Chase. All their locations are similar. The Teller is nice and has a good attitude though. She gets the stars, Chase scores zero on this one. The bank should take me 5 minutes or less in and out. I've been here 10 and still waiting...

This is one of the more professional and slightly better than poorly inefficient branches…read more They usually have 2 tellers in store and one working drive through, their employees are a bit more trained and educated here than other branches. If you can get to this one in St George, get here.

Yes they have an atm machine…read more They also have a drive through. They were closed when I arrived. Thank god they had an atm because it sure helped my nagging mom.

I banked with cal national bank in California which is now US Bank I moved to Arizona and been…read morebanking at the St George Utah branch for 6 years now.I have had nothing less then great service from the people working there.Wendy is the best very knowledgeable she's helped me set up all my accounts and a couple of UTMAs for my niece and nephew.they'll have a large sum of money to start their lives when they reach the age of 25. Wendy is my go to banker when I need something.

OMG Bank lobby is closed, drive up only. Been a customer…read morefor 6 years here and never saw more than 2 customers in the lobby at one time. This is beyond ridiculous!!! Costco, Smith's, Ace and state liquor store are open but not my bank. A lot of thoughts run thru my mind about this situation and smart isn't one of them.

I've been banking with Mountain America Credit Union for awhile now, always have a pleasant…read moreexperience with them. Great customer service, the personal bankers and bank tellers at this branch are really friendly, quick and helpful. It's located conveniently surrounded by a lot of other businesses plus closed to the outlet mall so it's always busy here. Don't come during lunch hours because it's usually a long wait. If you want a quick trip in and out the bank, come here early in the morning or before they close. I'm always happy with their service here so highly recommend it.

I have been banking with Mountain America for several years now. I have always had my direct…read moredeposit from the Veterans Affairs (the VA) made on the 26th of each month with out any delay. For the last year, there have been several problems and it Seems to be getting worse. Somehow the bank has changed how they deposit my money. They now deposit my money whenever they feel like it. My deposit is on the 1st, the 5th, and I have even waited until the 10th. When you call in and talk to someone they act as if you are bothering them!! I even went to my local branch in St. George on River Rd, signed in and waited for 40 minutes while 3 employees were having a discussion about their weekend. I finally got to talk to someone about my direct deposit and they went through my history and saw that for the last couple of years my deposit were made on or before the 26th. However, they told me that things have changed and they deposit the money as soon as they get it. I had set up automatic payment around the 26th but since the bank has changed it has screwed up my bills.I dont understand them. The VA has not changed when they deposit my money. So why has MACU gotten so bad.I will be changing banks as soon as I have my money. Mountain America Credit Union, you havecreally gone down hill fast.

Top notch customer service every time! They are so friendly and always remember my name.read more

Fast forward. No improvement whatsoever. Similar experience at the Red Cliffs branch. The teller is…read morenew. Pulls his own phone to verify a cashiers check. It took them 3o minutes with a supervisor to verify a cashietrs check from my other credit union.

SBSU was extremely helpful when I opened my account 14 years ago. Now, as then, the tellers were…read moresuper friendly and courteous. Online banking and bill pay continues to be excellent. The dark side:-- When problems occur, SBSU officials and employees, online and by phone, tend to be rude and disrespectful, sometimes in the extreme. In one instance, an unfamiliar name appeared on my account. In a laborious phone exchange, over several weeks, SBSU bank officials refused to delete the improper person's name. They insisted that it didn't make any difference to the security of my account. It was only when I threatened to withdraw my entire account and redeposit it in another bank that the relented and deleted the name from my records. More recently, I tried to send money through Zelle and, after demanding unnecessarily repetitive proofs and authentications, refused to activate my ability to send money to an individual. I am now seriously considering transferring my money to another bank.

Do not use the Richfield branch for a Mortgage. Miss leading information from day one. He turned in…read morean old credit report to the underwriter. Lied the entire time. More focused on his deer hunt than doing the paper work right.

Quick and easy drive up teller location, nice staff. generally no more than a couple in line!read more

Terrible customer service. Even with asking for a manager they were unable to cash a hundred…read moredollar bill. I will definitely not be opening an account or loan with them.

I have been with this credit union since 2024 applied for credit card 12/31/2025 got 2 hard…read moreinquiries for the same credit card application with in a week this is the worst credit union I have ever dealt with almost 2 years nothing accomplished but me closing my account today 1/07/2026 it seems as though know one has any awareness of what is going on despite of them sitting in front of their computer with your information as if they dont have any of your information i put in 99 percent of the foot work im extremely disappointed in this credit union im a valued costumer at least I thought I will not recommend this institution to anyone

I am very disappointed and frustrated. I recently had a CD mature. I went into the bank today to…read moretake care of that. I was rushed out the door while trying to roll over a CD and gain information about interest that I incurred. I'm also frustrated because I'm trying to email the bank and I'm realizing there is no way to do so. I'm sending a letter snail mail which is antiquated and not secure. There's no way to see any of my information on the CD now that I've opened a new one, all of that information is completely gone. It was all there just an hour ago. It's completely wiped from the website and the app, and I cannot look at Information, that I should be able to find on my own account. The young man, whose name I believe was Isaiah who assisted me told me I would be able to find this information online, which was not true. He also rushed me out the door and forgot to give me a cashier's check for nearly $4,000 that I had to come back into the bank to get. What I like about Mtn America is the low fees and the high interest rates, however, the service has not been good. I often feel like I'm speaking with people on the phone or in the bank that do not have enough intelligence to give me information about my account. When I asked the young man how much interest I incurred he told me an incorrect number and seemed completely disinterested and annoyed with helping me. Logging onto my account to find out the details and seeing that all of that information had immediately been deleted is UNACCEPTABLE AND ILLEGAL. I want to see a printed-out tally of the interest that I incurred for my 24-month gross certificate that lasted two years. I believe what I earned should be higher. I wanted to follow up and check the interest rates that I was receiving monthly, and the timeline of which I continually added to this CD to double check, but I cannot find that information on my account because it has been deleted after rolling over my CD just an hour ago. This should not be, a customer should be able to find that information indefinitely while their account is open. Had I known that everything would be completely wiped from my account, I would've printed it off myself. What I'm describing is illegal and I plan to make that known if this isn't resolved. I walked out, uncertain about the information I was given. I was not able to give myself any reassurance logging online because the information is gone. Your website is less than stellar (it should be impeccable when dealing with people's money).- I have told CS reps on the phone before about this. Some of the help that you hire either seem totally disinterested or incapable of helping me. I have linked my external banking accounts to my Mountain America account and the information is almost always inaccurate regarding how much money I have in the other accounts. I realize there is delay or lag for those to be updated, but it is always way out of synch. I want to see monthly interest rates and deposits of previous CD. I do not want to be told that that information is no longer available. That is unacceptable and illegal. It is a breach of security for me to have to mail any other account information snail mail. MACU has no way to email a rep via secure message. I cannot get his information from anyone at the bank. Rating F for security, helpfulness, reliability.