I have just moved to Green Valley and needed a local bank. I went on line and saw the wonderful…read morereview by Justin so I thought I would give Washington Federal a try. Justin was right! I was lucky enough to have Arturo Cruz help me, a truly nice man and excellent at his job. Washington Federal Bank at Esperanza and La Canada have cornered the market on professional and friendly staff! The opening of my new account went smoothly and any question I had was answered - even those on my new surroundings in Green Valley. I feel lucky to have found this 'down home' bank and lucky enough to have found this truly lovely town of Green Valley

The ATM at this bank is always out of service. Don't waste your time going here. Bank of America or…read moreWells Fargo are down the street from this useless bank.

The Board of Directors believe they're running a bank. Their policies are sneaky. As example,…read morethey will close your accounts, without notice to you, if a year passes with no activity. You then have to start over as a new member (new cards, new checks etc.) with all new accounts. Also their rates aren't competitive. They charge more interest on loans, and pay less interest on investments than other credit unions. Their motto is "better than a bank". They're not. They either forgot the reason they are a credit union, or never really understood it to begin with. Despite their name, this is virtually a bank. No difference.

This place has the worst customer service ever. Super rude clerks, even the manager is rude…read more I have never in all my years of banking ever been treated so poorly.

I went in to get a paper notarized for my bank account and there was absolutely no one around to…read morehelp me. No one was inside to help customers besides the one lady's behind the window who just ignored everyone and was on her phone. What's the point of this being a physical bank but there being no workers to help customers coming in. Very disappointing, I left and went to Wells Fargo next door where I was helped immediately and I don't even have an account there.

Usually a decent experience in person but goodluck trying to get ahold of a customer service…read morerepresentative over the phone, they've had me wait anywhere between 30 mins to an hour.

I have mixed feelings about this credit union. On one hand there rates are great and everyone here…read moreis very friendly. On the other hand it took alittle over a week to get a vehicle loan from here and I almost lost the vehicle because of it.

I walked in today, just days after the gun incident at the nearby Walmart, and was asked to wait…read moreoutside by myself since there were four people in the lobby. I am a young single woman and I didn't feel comfortable standing alone outside with large amounts of cash to deposit. This branch is obviously not put their customers' safety first. Disappointing and likely to switch banks due to this incident.

Good news, some of the people at the branch are nice. The bank sucks. Oh my the degree to which…read morethey f*** things up is almost exquisite.

Amazing what Debbie can do. . We had a problem with a California Credit Union and Debbie was…read moregracious enough to spend a good amount of time researching the situation and process. She is always so Helpful and thoughtful, kind and Wonderful in solving customer problems. . A wonderful Lady indeed. ..We are so satisfied with the results, we will refer BMO to our Family, Friends and Neighbors. . John and Jan

Customer service is not a priority. Staff will be standing around not doing anything but they say…read morethey can't help you, that only one of the loan officers can help. But then 45 minutes later they help someone with a loan. All we needed was to have a credit card unfrozen.

Busy location but Charissa Ballesteros the personal banker that helped me was absolutely wonderful…read more Answered all my questions as well as others waiting in lobby. Great experience. Gonna open a Business account with her next. Great employee

US Bank inside Green Valley, Az. Safeway on Duval Mine Rd…read more Asked for change for a $20.00, teller asks if I'm a customer(No), teller says he can only make change for customers, but he would do it this one time. Of course, I expressed my opinion, since it's in a grocery store where I shop. He slams the register shut & refuses to give me change. Extremely rude teller, told him I can shop elsewhere where I can get everything I need in one stop.

Always professional. Always pleasant Always helpful. Changed our accounts to this branch when I…read morefirst saw they were in my Safeway. Excellent decision on my part.

These people are here for you...even if you're in trouble they can help!...they have the sweetest…read morehearts and professional spirit that makes a company great!...highly recommended!

I started a new account and was trying to figure out how to do direct deposit. Was not clear on how…read moreto do that, tried to call the company, gave up at the 15 minute mark of hold music. Sent them an email. The email says they can't answer that way and I have to call. Tried to call, more insane wait times. At this point I'm frustrated with the lack of service and want to cancel the account. Email them asking to cancel. They say I have to call again. After 15 minutes on hold I get a very pleasant lady on the phone. She was awesome and is the reason this is 2 stars instead of one. She told me there was a $15 "early closure" fee since I was new, but got it waived for me. The fact that they even have that fee is pretty telling. There are plenty of credit unions happy to conduct business online for busy call-averse professionals. The phone tree is heavily automated and makes it obvious they don't want you to actually get a live person. I'm disappointed this didn't work out, I hope this business gets some more phone staff and better online service.