Always wonderful customer service. Better than my other credit union! Also not a new person every…read moretime I go there, which says a lot now

I have been a member of this credit union for some twelve years and I am very satisfied with the…read moreentire staff and consultants. Each employee I have interacted with has been extremely helpful, and knowledgeable.

New to the area and needed to establish a new banking relationship. I prefer small, local…read morebusinesses as opposed to big nationwide ones and the reviews on OneAZ were pretty good. Due to the pandemic, I had to make an appointment, but was able to get one right away. Showed up on time and was taken right in. Opened a savings and checking account and got an ATM card that day. Very friendly and quick. A painless process. They seem to have quite a few branches throughout the area and look to be pretty convenient for my needs. Chose a home town bank over the big boys. OneAZ seems to do it right with that personal, friendly feel.

In the time that has passed, they have threatened to raise our payments and interest rate unless we…read moresign a a power of attorney. They also keep instructing us to "contact your dealer" even though the loan was a refinance. They send us a letter requesting documents which I mail back immediately along with a letter clarifying our position. A week later, corporate emails us saying they received our letter and apologized for the confusion, which was nice. But that very same day we open our mail and find another letter threatening us with a rate and payment increase because they've not received the documents "despite repeated outreach." That's false. We responded to the only letter they sent. It literally said "First notice..." It's clear nobody here knows what's going on. But when their money's on the line, they'll threaten you, blame you, and bury you in their internal mess even when you did exactly what they asked. In the beginning, they even asked to pay for their paperwork. It was only after I refused that they "agreed to waive the fee." Just be careful. If your loan involves a title, get ready for a mess. Oh and these letters? All attached here so it's not just my word.

Today i had a poor experience with a rude teller (Ellen)…read morewhich was reinforced by the manager at the Prescott Valley Chase Bank today. I went in to deposit a check and withdraw $1000 cash. The teller Ellen had me sign the check in a way i hadn't before and after i questioned her, she became upset. I mentioned that i had never encountered that problem before. She then closed out the session without giving me the the $1000 withdrawal. She told me to go outside to get it. It was cold. I don't normally withdraw large sums of money from outdoor. I was quite angry as i needed the cash. I live in Cordes Lakes AZ and this branch is closest to me at about 25 miles. Prescott is another 10 miles. I would greatly appreciate some acknowledgement in this matter before i set foot inside this branch again. And that's very inconvenient. Robert Scott 4802492090

Great service would recommend !! Fast and courteous,…read moreprofessional and accurate. Would highly recommend baking there instead of the other Prescott valley location

Closed out my account for something I had nothing to do with! This was done on Friday and no access…read moreto my money till Monday.

The bank employees were very friendly and provided professional help in questions for closing an…read moreaccount. The manager came over to provide any further answers during the process of closing the account. Overall a pleasant banking experience.

Wells Fargo bank at 7720 E Hwy 69, Prescott Valley, AZ 86314 - has been closed for months, maybe…read morelonger. There is no ATM at Safeway.

Customer service at this location is excellent! Thank you Taylor for going above and beyond with…read moreour accounts. She was thorough and gave us better options. So grateful for this location.

I was treated more like a "customer" at a bank than a "member" of a credit union. The same day I…read morebecame a member of Credit Union West, I also became a member of Desert Financial Credit Union. The difference is like night and day. The funny thing is, I put much more money into a CD at Credit Union West than Desert Financial Credit Union but I was treated like a "member" at Desert Financial. So far, Credit Union West is my all time least favorite credit union (I've been a member of several credit unions in my lifetime and am currently a member of four credit unions). I'll probably just use them for their good rate promotional CD. When that matures, I'll move the money to Desert Financial.

I recently tried to access my account with this institution. They did not cooperate or assist me in…read moreany way. They would not close my accounts, even though they continued charging me late fees. Total amounts were originally under $20. I spent over 10 hours trying to get into those accounts. No one helped me out or would think outside the box. They had my account numbers, my social security. I would never recommend anyone deposit their money at this institution.

Karli is pleasure to work with! Very knowledgable and always greets me with a smile! Anticipates my…read morequestions before I can ask.

My branch relationship banker billy snodgrass is excellent He is always willing to give great…read moreadvice he is professional and thorough I love working with him always He is always willing to help and do his best to perfection to solve all my concerns I love doing business at this branch in prescott valley az he is always smiling and in a good mood and really great customer service I would recom mend this branch to everyone

This location has gone from a single star to a FIVE star rating. Visiting the branch is an…read moreentirely new & pleasant experience. The lobby staff are super helpful & friendly. The Assistant.Manager & Relationship Manager are attentive and very helpful. I had strongly considered leaving BofA because of prior bad experiences, but now I'm interested in staying as a result of their great customer service. Well done BofA!!

Worst bank ever. I kept my personal, and more important our business account with B of A because I…read moreknew the people that worked there. Now there are all new people, a couple of old faces, and today I had a really, really important business deposit to make and the check was put into my personal account, and the withdrawal for the all important cashiers check did not come out of the business account but my personal account . The assistant manager did not help the new guy do the transaction, in fact, she disappeared. This was a really important transaction as it involved a 1031 exchange transaction and needed to be done correctly so the accounting would not have any issues with it. I do not blame the new teller, but that no one cared, the assistant manager to be specific, the manager was on a short vacation, to get the business account done correctly is horrible. I did not realize the business check was put into my personal account until I went home. To make matters even worse they will not pick up the phone so I can tell them there was an error that needs to be fixed. The staff here is incompetent, do not bank here, especially if you are a small business and need things to be done correctly. I will be moving all my accounts to a different bank, one that actually cares about their customers and understands that business transactions really need to be done correctly.