I have read the other reviews but I was fortunate to have had a great experience. I had a closing…read morein an hour and was pressed for time. We had an appointment but showed up earlier. Lisa J. was able to assist us with what we needed and we made our closing in time. Thank you Lisa.

I have been a customer with Truist since the merger. I can honestly say I've only ever had…read morewonderful experiences each time I've engaged be it by phone or in person at the branch. A wonderful teller helped me navigate a checking account that fit my needs with no solicitation.

Customer service. Yesterday there were four tellers sitting around eating popcorn. I tried to cash…read morea Wells Fargo check there and even though I had a florida drivers license and a wallet full of other identification, I was told they, "could not verify the check". They refused to cash. It wasn't just their explanation that was infuriating, it was the demeaning attitude with which it was delivered. I was told to take it to my own bank to cash. I returned the check and told the writer I would never accept a check from Wells Fargo for services rendered. Once in st Pete I tried to make a cash deposit into a friend's account. They refused me and said I would need to deposit a check not cash. What is their motto? The customer is always wrong??? I will never bank with Wells Fargo and will never accept a check from their bank.

Walked into open a teen account around 4:35. Sat there for 5 mins. A gentleman walked out and…read moretalked to us. Kept looking at his watch and saying thru close soon. I insisted on staying as I drove there to open an account for my son. I sat another 15 mins before a lady walked out named Danielle. She said she couldn't open the account that they were closing. I told her I have sat there now for 20 mins. Another banker walked by and she said she would assist me. Well I'm assuming Danielle told her not to because Danielle walked back out and basically kicked us out saying again they are closed. I have never had such bad customer service from a bank! Absolute worse!!!!

Excellent customer service. Extremely knowledgeable and friendly staff. Alexandra made account…read moresign up simple and pleasant.

Sure, it's probably odd to rate a bank because a bank is a bank. I would normally agree with that…read morethought but for some reason the private client banker at this location is top notch. He is always very professional and welcoming. I don't feel like a number when I deal with him. He always remembers I have kids and asks how they are. The staff overall has a very family feel and even though it's a business, it's still a good feeling. The tellers in the drive thru are always giving my boys lolly pops. It's just a very nice change of pace when dealing with people .

Worst customer service on the planet and incompetent. They messed up the title transfer for a…read morevehicle I purchased and financed through them and no one took responsibility until three weeks after my temp reg expired. Now I've paid off my vehicle over a month ago and they said the payoff letter can take a month to send out (it's been nearly two months) and then they said they'd email me the letter within 48 hours(it's been a week). Achieva used to be a decent CR but they've really fallen off the mark these days. I would avoid coming here except maybe to get some change for larger bills if you're having a yardsale.

6.5 hours to get my money for a loan that I was already approved for. And had a person that didn't…read moreknow what they were doing. And made a mistake that cost time and money at the dmv.

I was appalled after being a loyal customer for over 10 years and referring many of my family…read moremembers and friends also over the years! I was literally totally turned off by the employees snobby behavior right when I walked in the door and asked if I could open a new checking account! I pulled my mask down so that she could hear me and when there was literally not ONE PERSON in the whole bank, besides two tellers who both had in face shields behind a huge Plexi glass shields and one customer in an office doing business. She literally told me to keep my mask up!? I'd already been working with children for 5 hours behind a mask where I can hardly breathe but we can't be 6 feet apart. Here, there was WAY MORE THAN 6 feet distance with nobody around me. I was going to open another checking account but I will definitely be taking my new business somewhere else to do my banking because of these rude staff tellers who are very lucky to still be working in these hard times, where people are being told they can't work, can't hug, can't be near anyone, so this was my last start with an entitlement attitude such as this. NOT that it was any of their business and they are not allowed to ask but I have a disability with PTSD and panic attacks and they have no right to tell me to wear a mask, especially with all the precautions they have taken and when there is nobody else in the whole bank near me! I had it on to wear when I met with someone in their office but in a open area where they are behind thick plexiglass, this is literally too far!! You can mandate your employees to wear masks but by law you may not make your customers wear masks, since there is no longer even a county mandate!

I would give them zero stars if I could based on there handling of a banking problem they fully…read morecaused. I made an online purchase via Pay Pal as I had many times in the past to protect myself using my debit card as the method of payment. (Please note: I have been a customer of PNC exclusively for 10 years) PNC flagged this as a possible fraudulent transaction and shut all transactions on my account down with my debit card. This caused 2 regular bills that were debited each month one for almost 4 years to bounce. Had someone in there fraud department looked they would have seen this. I do not have a voice and am disabled so I went to the bank and confirmed the transactions were valid and supposedly everything was taken care of. Nope cell phone bill got bounced again. I again went to the bank to clear this up and met with the same banker and told it was good to go. Well that did not happen and they did not turn my debit card back on shutting down our family's cell phone service. (Note: our only method of phoning someone or perhaps calling 911 if there was an emergency.) Now the cell provider due to my card being declined twice will no longer accept my method of payment. So now I go pay cash for the bill with an additional $19.00 in late and other fees and a reactivation charge of $20.00 per line equaling $40.00. This amounts to an almost 56% increase of my cell phone bill and now I need to go to a new bank and open an account to set up a new debit card that my cell provider will take. So I go to Regions Bank and open an account. (More on this later) When I spoke to the PNC employee about the additional charges her response was they (the cell provider) need to work with you on the extra fees you have been with them for 4 years! Ding Ding Ding!!!! They did not cause the problem, PNC did and I have been YOUR customer for 10 years but when presented with that the PNC employee had no response. So figuring I'm out the money is gone but what comes a few days later but a survey of how PNC did during my visits with a banker at there branch. Obviously my response was not positive and I get a call from the Branch Manager wanting to discuss this so I head to the bank. She is not available as she is in Tampa for meetings that day but I met with Edward Gantz there relationship banker who explains to me he is on call to handle things when she is away. Great he looks at the account finds that over a week later the debit card STILL HAS NOT BEEN REACTIVATED but documents the issue and sends it off to corporate. This causes myself to get an email from corporate wanting to discuss this issue from a Jermaine D. a Case Manager in Retail Support. I email Jermaine back and explain I am disabled and due to cancer I do not have a voice so an appointment is set to go Meet Edward at the local branch and discuss through him the issue for reimbursement since this is a PNC caused issue. So here's how it ended I met with Edward we called Jermaine. Again I was asked for receipts. I explained to them I only had the one receipt that showed a $95.00 payment for a $76.00 bill they bounced and let them know I was not able to locate the $40.00 receipt for the reactivation of the cell service. Ed did offer to let me use his computer to set up an on line account with my provider and see if we could get a copy of the $40.00 payment. No thanks I have 30 years in IT services and I'm not setting up any account on any computer but mine and one that I know what security is in place on that computer. But it is understood lets just work with the bill you have with the $19.00 in extra charges paid due to your PNC mistake. What was the answer after 5 visits to the branch 30 minutes of driving there and home every time as well as the time I spent at the branch and emails back and forth. Sorry this receipt is not detailed enough for us I cant do anything with it. I'm guessing there just is not enough intelligence or common sense to look at a $95.00 bill and my account history that shows this bill has it has been paid in the amount of $76.00 every month for 4 years! I was guessing they might have a calculator that could do that math but even with out a calculator its under 20 so they could have used there fingers and toes to do the math. At that point I just had to walk out of the bank and leave it was beyond me why they had me do all this. Now after being a loyal customer for 10 years and using PNC exclusively I needed to sign up with a bank for a different debit card for reoccurring bills and found Regions Bank. I also found they had several extra benefits like the ability to access my retirement check 2 days early if need be and special programs that provide an extra 1% annually on my savings over and above the standard rate most banks offer. Obliviously my money wont be at this bank much longer. The moral of the story is, its your money make sure you know where it is and the competency of the organization you entrust to manage it.

This bank treated me like a criminal for trying to cash a legitimate payroll check…read more I drove over 40 minutes to the Cadence Bank branch on 10/31/25 to cash a corporate check from a well-known local business. I provided two forms of ID and stayed polite the entire time -- but the teller implied the check could be stolen and wasted over 30 minutes repeatedly calling after hours while glaring at me like I did something wrong. The manager stormed out with zero professionalism -- no greeting, no apology -- and said they wouldn't cash the check unless the account holder called them within nine minutes before closing. Completely ridiculous and humiliating. After leaving, I looked up the bank... Turns out Cadence has a history of corruption: Caught redlining by the Department of Justice Charging illegal fees (ATM and overdraft even when funds existed) Multiple class-action lawsuits Rebranding to hide their past instead of fixing it If this is how they treat non-clients with a valid check... imagine how they treat their own customers. Avoid this place.

THIS is what a bank is SUPPOSED to be! Take notes Well* Farg*. Opened a business account (walk…read morein, no appointment) Will be opening personal now. BEVERLY WAS AMAZING! The manager was helpful and very pleasant. First time in forever that I was pleasantly surprised by a bank. Good job!

Used the atm and it ate my card. Went inside to retrieve it and was told I could not get my card…read morebank without authorization even though I had my ID which matches my debit card. Workers were rude and treated me like a criminal. I went to chase and they said that it's unusual to assume that a card was held up for any particular reason because the atm machines do not keep cards due to theft, etc.

I have a bad experience customer service. one of the employees made misstaKe tranfer the fund to…read moredifferent places. the assistant manager was neglected to the customers, she said I can't do anything. I am very disappointed. I thought this is the best bank . I would not recommend this place .

Friendly, efficient team and consistently quick service. The branch is spotless, staff are…read moreknowledgeable and proactive, and they resolve issues on the first visit. I always leave feeling valued--easily the best banking experience in the area.