Showed for 1530 appointment at 1529. Waited patiently for a simple notary public to sign some documents. Wasn't seen until 1633. To make matters worse, they took a walk in first. WTH, why even make an appointment? It obviously means nothing to Chase Bank. The issue was NOT with the notary, Jason, he was great. Very pleasant and businesslike. Easy transaction. The issue WAS with Autumn, the greeter or coordinator, she was the one who lead the walkin in first, knowing we had an appointment. Everyone's time is important, but don't bother with an appointment at this location, if it's truly first come, first served. The branch manager needs to retrain the coordinators on their priorities. read more

Literally no customer service at this branch, came in on a Tuesday morning not busy whatsoever and waited about 25 minutes without anybody approaching asking what we needed. Two bankers sitting in their cubicles on their cellphone and can't help us. Ridiculous! Wells Fargo would never! read more

This branch referred me for credit card processing. They opened an account WITHOUT MY PERMISSION, which has to be illegal. I've gotten a bill every month for the last three months and they won't close it! I don't have an account number, because I never opened the account. The "lead" person Liilly was a nightmare to deal with. She basically gaslit me and said she wouldn't help me because I didn't have an account and she couldn't find it under my social. She could see the account by looking up my name, but would NOT help me. She told me I'd need to call in to deal with "MY problem." She was so rude! Talked over me, told me the email I was showing her was fraudulent... which is was NOT. The person who opened the fraudulent account, happened to be here in the branch... by chance. He was able ti confirm that the email I redivided was indeed from wepay, Chase! Lilly told mw that she would NOT tech out you the person who created this account, without my permission.... And he was in a cubical 3 down from where she was standing. She said she'd worked here for 20 years, but didn't know who Christian was, even though he was sitting a few feet away from here I don't know what to do about this situation. It's all wrong. Don't use these people for your processing or if you want good customer service. It's awful here. They don't even have a manager, just people who won't help. read more

I came to this branch on April 20th for help with a wire transfer. Lexie promptly greeted me and began drafting my transfer. The entire process was completed in less than 10 minutes. She was very courteous and explained the entire process, fee, etc. She also completed a second transaction for me on this visit. Grateful for the quick and excellent customer service. read more

Delayed post from about 30-45 days ago. For some reason it didn't get on. I'm glad that branches are still available to where you can talk to somebody in person about your needs. Because, you cannot always find your answer online. Or, as was my case today, I had a unique situation to where I had to talk to an experienced person. However, and even though I was the first one in the door when they opened this morning, and I was greeted right away, it still took about 15 minutes before I was able to see the person I needed to see. And that is one thing I've noticed about most branches of Chase bank now days, they don't have the Personnel on hand to handle things in a quicker fashion. As a matter of fact, and even though I did not post a review, I went into another branch on a different topic, and I would have had to wait over an hour to see someone. Or, schedule an appointment for the next day. read more

I can't believe how rude staff is in this location! After being treated like I was worth nothing, I left this branch and went down the road to around chase. What a difference! At the other location they were so welcoming and helpful! They helped me open my business account and they were extremely helpful! This location was awful! I was treated like I am worthless! I was just looking for help on my accounts. Very disappointed with all the staff! read more

Service is the reason I still go to a brick and mortar bank. James is always very pleasant and remembers my family. If you need any financial investment advice Julie is the best and will always steer you in the right direction based on your financial goals. read more

Absolutely horrible customer service. Failed to properly document our business paperwork already provided over 20 years ago and now making us jump through hoops with IRS, etc. to correct with so not so much as an apology because they also entered the information incorrectly and now need to verify, but have nothing on file. Husband passed away unexpectedly and not so much as a sympathetic response, but rather threats that if info not provided within 30 days they will close account down. Rude, terrible service, uneducated "personal bankers", weeks out to get an appointment scheduled for THEIR requests and any other services needed and the list goes on and on. AVOID! read more

I went in because my account was negative $300 and I was not the one who did it. I was pointed to a banker Joey who was amazing. He talked to the fraud department for me set up my new bank account and made everything smooth and payment. They were even able to get me my stolen money back using the banks fraud insurance thing. Def glad that I had Chase. read more

Earlier today, the teller gave me money so I left the bank swiftly, like Spiderman eating a peanut butter sandwich living happily ever after, the rest of my day. read more

To give an update on this matter; I am very happy to say that after a few meetings with James Velasquez (Banco Branch Manager) took it upon himself to go above and beyond what great customer service was absolutely needed. Got on the phone and I personally heard him scolding the interior bank people to the point that the very next day my money was credited back to my account. Despite a bad experience that when this happened I absolutely needed that money, the appropriate steps were taken, and I will continue to be a Chase Bank Happy Customer! I learned that yes we have bed experiences as customers but if we could only give a chance... read more

I recently visited this Branch to resolve a potential overdraft of a very large amount of money. The office managers I dealt with were terrific! They were able resolve the problem with the credit card company and return the funds to the proper accounts. They were very efficient, knowledgable, and courteous. They even called me on several occasions to keep me posted on progress and actions. I am a very satisfied customer! read more