Chase has always been there for me during the five years since I moved to Las Vegas. The employees have been always helpful and very knowledgeable about what I was trying to do. Just last week I was trying to order a cashiers check for a large amount of money and I have not done that for a long time. Assistant manager took me out of the line and personally helped me get it and made sure I fully understood what was going on. Thank you very much. read more

Went in to get the offer of cash for referral starting my own account and to add me to my girlfriend's account so she doesn't get charged since I'm a veteran. Beth purposely added me to her account first then said my girlfriend wasn't eligible for the cash because I already had an account. Way to loose business! read more

Very friendly people who greet you with a smile. Can make payment on credit card and truck payment too.

Can I have a NO STAR for Chase???? I've been waiting for a check from Chase Kingman AZ for over a week. They said 'the check is in the mail' but now it's in la la land somewhere. The manager is horrible, rude and gets NO STARS either. Pulling ALL our money out of the bank ASAP & staying with my Navy Federal Credit Union which gets 10STARS!!!!!!!!!! read more

I have been a customer of chase for quite awhile and am 82 yo and on fixed income.While on a trip to williams 06/24 to avoid the heat.I tried to pay for some propane and the debit card was declined. On calling the number on the back of the card,I asked why the card was declined and given answer that chase could cancel the card with no explanation.The upper echelon team told us to go back to kingman and withdraw all of our checking. So back 110 miles to no avail.Every bill we have is on auto pay .All our pensions are frozen.Left us living on the credit card.Lots of scrambling. read more

The manager here must be horrible. Turnover is horrendous. You can feel the tension. Best teller is a kid named Jaiden. Caring, kind, efficient individual. read more

Chase Bank Kingman AZ. The drive up window has been closed for weeks. I am a 70 year old disabled man standing in a long line is very hard for me could you please please open the drive up window if nothing else for disabled people! Thank you! James Giese read more

As a Chase customer in the valley I have visited a few (boat load) of locations and have always been impressed with the quality of the people and the facility and use the drive up at least 50% of the time. My complaint for this location is they have closed the drive thru, it is true that have added 3 additional automatic tellers, but I needed a person so had to go in. It was 3 in the afternoon on a Tuesday and there where 8 people in line ahead of me to see a teller. Now here is my complaint, there were only 2 tellers, 2!!!! In the other branches I have visited if this where the case, even the manager would man a station. Waited in line for 30+ minutes. Now the tellers where the same quality I have come to expect, friendly and efficient. But to wait in line 30 minutes for a teller is not acceptable for an institution like this one. read more

Absolutely the worse bank in Kingman. I've had a business account opened in Vegas, but the branch here is rude and service friendly. Virtually impossible to get service let alone appointments. Go to Wells Fargo LW read more

I would give this place a 0 star ratting if I could. An elderly man fell earlier today leaving the bank and the security guard just watched him and laughed. Thankfully there was a good person who helped me get the elderly man up. The bank workers ended up coming out with a chair and calling for help but other than that they were just laughing and trying to save there asses. read more

I'd really like to know if you consider yourself a community bank, do you? Because what kind of community bank doesn't have anybody on hand to allow A new customer to open an account? Really I was given such a lame excuse by your security guard of all people. You can't afford to subsidize your peoples gas you're sending them from Lake Havasu to Kingman? What kind of community in involvement is this? So I can tell you this, you will not be my community bank. You don't deserve my patronage. You don't deserve anyone's patronage. Shame on you! read more

a friend of mine has been trying to open a checking account with chase, and all she has been getting is the run around. they took all her personal info, and THEN told her she had to make an appointment. the appointment was for 10 this morning. she was there, sat there past the appointment time, and finally someone told her, we are sorry, but the person you were supposed to see cancelled today, and all other agents are booked. told her the next available day would not be until the following thurs. already found a better bank. read more

This is a great bank. I was able to open an account during the most unsettling days of the CV-19 virus in 2020. I had to make an on line appointment, but the manager made herself available and gave me any assistance I needed to open the account. From the security guard to the tellers, this bank employs some of the most courteous people in America. Everyone is willing to help you and go the extra mile if you have a question or concern. In busy times, you may have to stand in line for a few extra minutes, but that is becoming the case with most business today. I've also used the 800 # when I was doing some on line checking of my accounts and saw a suspicious charge on my account. I saw this at like 2 am one day, but real people do answer the phone. I stated my concern, the rep told me have to wait until 7 am weekday, when all the posting is updated. I followed up and it had been removed from my statement. Thank you read more

O RATING if that was a choice. UNBELEIVABLE. Think I am still in shock. Their cashier check machine has been down for DAYS. Such a HUGE POWERFUL company can't get it repaired or replaced ASAP like overnight WTF Chase. But why would they, they are selling wire transfer at 3 times the amount of a cashier check instead of giving a break on the price of the wire ransfer. WORST CUSTOMER SERVICE IN A BANK for something that they could and should have taken care of IMMEDIATELY. Won't not be banking with Chase in the future, O rating THUMBS DOWN read more

Kingman has a problem staffing their banks, but this one is by far the worst! They never have enough people working, the drive-thru is never consistently open even though it seems most of this town banks here. The tellers are kind, but extremely overwhelmed and worn out. Chase needs to get their Sh!t together and help this branch get on their feet. You are FAILING, Chase! read more

No banker on site to open new accounts or make business transactions. Uber in for nothing!

Chase Bank has the absolute WORST customer service that I have EVER experienced in my life with any bank! Their online customer service is HORRIBLE... there is a reason that they give you $200 to go to there bank!!! I should have known better to go to a bank that has to pay you for your business!!! read more

Doesn't even deserve the one star, they should get zero.. Last month my fiance created an account with chase, he deposited his stimulus check along with his tax returns. Almost a week later we have the opportunity to buy a car, he goes to withdraw and gets "I'm sorry your account has been closed" with no further explanation. He then has to confirm our address so they can send us back the money in the account, and then they want confirmation that the checks were actually from the IRS. He confirms it, they send the check. When it comes in the mail its only $1,000 when we had $1,900 in the account. They are stealing our money with no explanations whatsoever. The car has been sold already due to having to wait for HIS money. I am 35 weeks pregnant, we need this car and we need our money. CHASE IS THE WORST BANK TO EVER EXIST. we will not be banking with them ever again and will ve telling everyone not too. No one should have to go through this, I have used two other banks before chase and none of them have done shit like this. If we get the chance to sue we are going to. Chase is horrible, we do not recommend. STOLD OUR MONEY. read more

If you need anything that that the Website can't allow you to do forget it. They don't answer phones. I've been trying the number for over a month. One can wait for over 45 minutes in line to find out there is no notary available. You use the website to schedule a meeting, receive an email verification, and they NEVER call you for your meeting. TERRIBLE. No more COVID excuses. You've had enough time to figure it out by January. read more

Okay-I'm in a generous mood so I gave 2 stars. The customer service is scripted and robotic. The tellers have no ability or authority to override petty charges even for clients with 6 digit deposits. Today I needed a temporary check and I was informed that it was $2. $2 is not a lot of $ but it's annoying when you have in excess of 100k in your account in which they're paying no interest and they nickel and dime you with fees. Their solution, sign in and wait in line to open a different type of account to waive fees. I will be opening a different kind of account but at another bank. read more

this has become the WORSE bank of the 50 years with them.. there is Rarely more than 2 tellers..drive thru Closed...have to set appt to even speak about my 4 accounts..and one of those is rude and arrogant..they want you to use machines.. and not ALL people like those and is no communication on those..lines are insane..if you are handicapped or disability..how are you suppose to go inside and wait for ever..the drive thru was a huge mistake to close..its time to move my funds elsewhere..this is the most inconvenient bank in town..AND no security of any kind ever!..only about 3 maybe 4 people in entire bank,... read more