Great customer service . I just moved here and the bank gave me a credit card and approved a person…read moreloan . I was informed of the process .

Absolutely horrible service. Gentleman at the front desk this evening calls "supervisor" for a…read morequestion after rolling his eyes at me. If I could give no stars. I would

I had the Utah state tax commission garnish my Zions Bank account. Apparently Zion's bank has a…read morepolicy that a $100 fee is imposed in such cases. This was a mistake and the charges were reversed by the Tax commission However, even though the charges were reversed, Zion's still saw fit to charge me the $100 fee. I spoke to the bank manager and she referred me to her regional boss Zack Nelson. I spoke to Mr. Nelson directly and though quite professional he was adamant that because this was not a "bank error" that the $100 bank charge would not be reversed. Of course I thought this ridiculous as it was not my fault and though not the fault of Zion's they certainly have the power to reverse the $100 fee if they wanted to. And that's my point! Zion's could reverse the charges but they won't. Horrible customer service move! I'm quite sure if I had $10,000 sitting in my account the charges would have been waived immediately but because I barely scrape by and never have more than a couple hundred bucks in my account they chose to impose a non Necessary fee. $100 means nothing to them, though for me it's the difference of whether I can buy my daughters birthday gift. Thank you (not) Zion's for being sensitive to your account holders who are struggling financially.

During the week of 6/27 - 7/1, my parents had roughly 36K taken from their account at Horizon…read moreCredit Union. We have been dealing with Horizon since 7/1 to no avail. To make matters worse, my mother is dealing with stage 4 cancer and they have not asked for assistance financially from anyone, but this does put an additional burden on them. And those that know my parents they would have given their shirts off their backs to assist someone financially. So to give an overview of how this happened, my father had someone hack into his comcast account and put a forwarding phone number (state of WA number, not a UT number) and then they hacked into his Horizon CU account and took 6 different wire transfers out over the next few days. When we got home from taking them to Bear Lake he realized money was missing from his account (at this point only 11K) and we contacted the credit union. They wouldn't freeze the account or do anything over the phone with us. So we went to the CU, and by the time we had done this the people who took the money had taken another 25K. Now the hardest part is my parents have been with this Credit Union since it replaced Davis Schools Credit Union and have banked with it since then. But they authorized all transactions over a verbal confirmation with someone with a "foreign voice" which they asked me if my mother had a foreign voice when we went to the branch to try and get everything cancelled. We have opened up a police report, but my dad was advised since they called the home phone number that was provided to them there is nothing the can do.

the policies are predatory, fees for everything, the kiosks do not come with all the bills, and…read morethey claim it doesn't matter because sometimes (when they have enough employee) they can exchange for them. they have a large Spanish speaking member-base but very few Spanish speakers, they withold finds on checks for 7 business days only to protect themselves, they have the absolute minimum of employees for their kiosks and branches, their operations department is severely understaffed, they have zero regard for their employees health or well being (I've been told they staff part-time employees without giving them sick leave and abysmal "vacation leave" though it's used just for sicknesses. they require their employees to come in sick or otherwise unwell and expect them to handle all customer concerns as such. They arbitrate on fee reversals, they flip flop on policies, they do not care a smidgeon for their members except that their money is in their accounts and their loans are paid. I've heard they require all employees to never speak about company policies as they have a lot to hide, they require employees to give positive recommendations about the company whether they would or not. In all regards they are heartless. Their motto is a laughable joke perpetuated by a series of heartless management positions enacted profit-first minded board members. Do Not bank with them if at all possible. The only people that get anything out of this company are the upper managers and the Board members. lower employees and members be damned.

I'm writing this review to hopefully save others from a terrible experience like the one I had. I…read morewas in the market for some investment property mortgages so I called my local Mountain America branch. I was referred to Tori, their "mortgage loan expert" at another office. I called the number for a day and a half and it just rang and rang. Not even a voicemail prompt. Finally, I called their 800 customer service number and asked if they could connect me. After a very long hold, the agent told me he was also getting a never-ending ringing phone. He offered to email Tori and have her call me which she did later that day. Oddly, from the beginning her tone was very condescending. She acted very annoyed that I had asked someone else in her company to have her call me. She answered every question with the same annoyed and condescending tone. At the end of the call she actually insinuated I was trying to break an underwriting rule when I simply told her I could do something she requested. Needless to say, I'll be taking my loans and banking elsewhere.

I've been banking with MACU for over a year and I've had a good experience in all the branches…read morethrough out Utah. But today my experience with the Farmington staff was amazing! For a busy Friday they were all upbeat, able to help in a fast and friendly manner. I got everything I needed done and a little more with one particular banker. The rates at MACU are amazing, (I'm hoping to transfer my car loan over to them) , and I had the best experience traveling overseas with my MACU debit & credit card. I'm looking forward to my financial future with MACU!

Help me find fraud and return the money to my account and its honest and help me out.read more

Two thumbs down! I simply wanted to cash a check and they said they didn't have any money...How…read moredoes the bank not have money to give you!??! Especially when the check is from Wells Fargo bank! Definitely bank anywhere but there

This branch is great, it has personal teller machines so you don't have to wait in line.read more

A woman off the street brought my stolen driver's license into this America First location and they…read moreallowed her to withdraw thousands of dollars. She does not look like me. In the security camera video, she looks nervous. Yet, they allowed her to commit fraud. I've reported this incident to the police and I'm firing America First as my bank.

We waited an hour and a half to sign off on a car loan that was already processed, the service was…read moreterrible. The assistant/branch manager seemed to just be having casual conversations with the customers they were serving, nothing bank related. So we literally sat in the lobby for so long, which caused us to be really tight on time. Never coming to this location ever again, I've never waited so long to be helped. Super disappointed.