Have had personal accounts here and non profit accounts and can say this has been the worst banking…read moreexperience of my life. They automatically close an account with a zero balance for a month. But you only find out when you login online and see no accounts. Then you want to snag your statements, nope, you can only access statements for 30days after the account is automatically closed. But no fear they can send them to you for $30 flat fee and $1 per page. Absolutely insane. I closed all my personal accounts years ago because of all the fees they kept adding on, but kept the non profit account here. Huge mistake. I wanted to bank local but this place makes it impossible.

We moved to Georgetown in October. We've always banked at a local bank and have NEVER had any…read moreissues and great go the extra mile service. My son opened an account and I was denied to a bank write off over 15 years ago. I deliberately asked if I would be able to make deposits into my son's account and was told yes I sure could. Today my first paycheck didnt make it to direct deposit to I was given a hand written check by a local company here in Geoegetown and was told I had to have my son with me. That is NOT what we were told when opening the account. My son was at work and had to leave work to go with me. We were then told there would be a 7-10 day hold on the check!!!! THIS CHECK WAS FROM A LOCAL BUSINESS!!! We will be closing the account and going somewhere else which is a pain in the ass and a shame when wanting to do business locally. I would give 0 stars if it would let me!

If you like rude, unqualified people, this is your place. Worst experience ever! After my mother…read morepassed away, I needed help settling her account. Three months after giving them paperwork requested, it is finally settled-only because I wouldn't give up.

Takes FOREVER!!! I have banked here for 15 years. Ever since closing for COVID, this branch has…read moreslashed customer service. Hire a person maybe you know. With all that bailout money

I was between 3 or 4 . It's a bank . Drive through is all I do here. Sometimes easy. Sometimes a…read morewait. Not there fault. But as everything they seem short staffed. Why have 4 lines yet only 2 people working?

AMAZING!! Lisa's team did a fantastic job troubleshooting and correcting several errors my…read more'International Bank' made on a wire transfer. Tina stayed late ensuring "her member" was taken care of. PROFESSIONAL AND PERSONAL CARE YOU CAN RELY ON! I can't recommend them highly enough. Thank you! Margie

I had the pleasure of dealing with Brianna yesterday. She contacted our office regarding payment…read moreon a homeowners account, when I made her aware we were already working with Tyler regarding this and was provided other information from Tyler previously in the month, and asked her to follow up with Tyler, she explained that it was unnecessary for her to do that and out of line for me to ask. I proceeded to tell her we were already given incorrect information and to verify with him. There was already an extension placed on the account due to this and would like her to verify she was unwilling and refused to verify with him.

Do not use this bank! It does not matter to them if you are…read morein the hospital and can not use your debit card they will still take a service charge. The worst customer service when it comes to getting answers. If zero was a possible rating I would give it to them.

Do not do your business banking with this bank. We have banked with them for 20 years and can't get…read moreour PPP application processed or even put in the que. The service has been marginal for awhile and this is the final straw for us.

Their website says 2.99% interest for a loan but they told me it went up to 3.49 the day before it…read morejust wasn't updated... After I got a approved for a loan and went to use the loan the dealership said the bank told them the interest rate was 5.64%. It went from 2.99 to 3.49 to 5.64. They refuse to give me my approval letter in the beginning and wrote me up one manually and posted it on a cover letter to make me think my interest rate was going to be 3.49 and waited till I was ready to commit to a vehicle just to find out my interest rate was 2.15% more than what they told me. No wonder why they didn't want me to get my hands on the original document. They said Gmail wasn't delivering their emails so I asked them to mail me it to my P.O. Box and two weeks later, nothing...

So far so good this place is great. I can't say enough good things about this place so I will leave…read moreit to your imagination.

The absolute worst bank in the State of Colorado if not the nation. They are unable to put…read moretogether any sort of loan package for a condo unit without misplacing information. They broker out their loans to large national lenders and have no clue how to assemble a loan package. They have caused numerous delays in closing that have cost buyers their earnest money and resulted in extreme hardship to sellers. Do NOT even consider using this bank unless you want to risk loosing your money. The level of incompetence is beyond belief.

Superb customer service! Long time customer. On the very very few occasions that any problems…read morehappen, this bank quickly resolves them.