Horrid customer service. The first time I went into this bank to open an account, I was informed I would need an appointment to open an account. Really? In a town of 5,000 people and an empty lobby? Me thinks not. I went to another bank.
Here we are a year later and I see the incentive to open an account with Chase to get $200. This time I know that I'll need an appointment. So, I call and get an appointment.
I show up on time, let the greeter know I'm here. I see her go tell someone in a cubicle who I can't see, that her appointment is here. And then I wait. And wait. And wait.
Now, you should know that the bank was empty. Two customers came and went who only needed assistance from the greeter or a teller - not Laura, who I had the appointment with.
I wait 13 minutes in an empty bank, even though I have an appointment. I finally stand up and loudly ask the greeter if I should re-schedule my appointment? She goes over to the cubicle that I can't see into, and comes back and tells me it shouldn't be much longer. That Laura is filing.
Filing? So, I loudly say, "She's FILING? I have an appointment and have been waiting now nearly 15 minutes in an empty bank and she's FILING?"
Well, who instantly emerges from her cubicle but herself and a co-worker. Was he her boss or her subordinate? I don't know. But he quickly skedaddled into the offices behind the tellers.
Now, my appointment was for 11am and I finally sit down with her at 11:15. If I didn't want that $200 or there was another Chase branch anywhere within driving distance, I sure would have walked out the door.
Now, get this. I'm still listening to her spiel about fees for this and that, and different types of accounts, and all the while she's speaking really fast, and I'm saying, yes, I understand, no I know exactly what I want....
So, then at 12:00 noon, she's still not finished reading this encyclopedia of information she's apparently required to read to me, and she looks at the time and says, "Well, it's noon, do you have anywhere you have to be? Did you want to finish another time?"
WHAT?????
Now how would you interpret that? My interpretation is that Miss Thang, Laura, wanted to go to lunch and didn't care that she was behind schedule because she made me wait 15 minutes to get started. And she was quite alright with letting me make another appointment to finish opening my account.
Can you just believe the audacity?
And I want to be clear that the only reason this was all taking so long, was because of the information she was having to read to me. I was not delaying anything. I walked in knowing exactly which account type I wanted, and had all of my information, ID, etc., with me.
So, what are my plans? Wait to get the $200 and use it to open an account at another bank. Then close this one as soon as possible.
My advice to you, is unless they are throwing money at you with one of these incentives, keep looking for another bank. Their fees are higher than other banks, too. Chase, at least in Crescent City, does not offer anything worth putting up with this type of customer service.
The whole attitude is that it's some upscale operation, where you have to go through a layer of minions to get to the upper level people - the greeter who then makes you wait as if you're in line to meet the queen, who may "allow" you to give her your money. As opposed to being treated like you have plenty of other options and can take your money with you anytime. Well, unless, of course, you actually need to use customer service to do it... read more