Ive been a customer at Chase for 15 years. I have been happy with employees at Stacy location...till the ex-manager there helped me send money to Europe. He did not include recipient's information. Money went through a bank in NewYork. They wired the money back to me and they charged me 50 dollars. I had to pay, because the manager did wrong!!! Insufficient information, the bank wrote back. Ex-manager refused he had made a mistake. Would not pay the 50 dollars I was charged!!!' So...customer was forced to pay for Chase Bank wrong doing!!!!!! I think it is scandalous! read more

Slow and incompetent. Been with chase forever but they claimed my employer's account wasn't an actual account! SMH . Yes it is been with employer since 2017! read more

I switched to Chase 2014 & have Loved being with Chase. I hope they are around the rest of my life because I don't wanna bank with any bank other than Chase. They're the Best‼ read more

I was able to complete my transaction quickly. The teller was very friendly & helpful.

This bank is slow and chronically understaffed. Ive been waiting 45+ minutes to meet with a banker here, and its mid day on a typical Wednesday. There is only one person working here besides the 2 at the counter. Its strange, they have this nice building with tons of cubicles yet they only use one?!? This place must be a nightmare on Friday when everyone gets paid. If youre coming here for anything, bring a book to read and lots of patience. read more

Came in at 1:15 pm ( they close at 2pm on Saturday) to open a checking account however they said they couldn't accomodate me because they have a line. I work in the hospitality field and good customer service means going above and beyond and making each customer's business wanted. Never experienced this with Wells fargo, they have really good customer service. As a result, I am not banking with Chase due to bad first impression. read more

Chase is a super chain right? They should have fabulous customer service, seamless even...Not this one! No one is friendly. The bankers appear to always be chit chatting about "the game" or what they did last night. They treat their customers more like an bother than anything else. When I had a complaint the assistant store manager wouldn't even come out of his cubby to discuss it with me. RIDICULOUS! read more

Chase bank must be owned by thieves because I swear they steal your money straight from your account without saying a word! When I ask for the transactions then the apologize for the mistake oh now your sorry oh ok read more

I have had only great experiences when coming to this Chase branch! All of the tellers are really nice and friendly. There is usually a wait but I know they try their hardest to get everyone in and out as quickly as possible. I drive all the way from Fort Worth to this location specifically because of the service I receive here. I have opened my first savings, applied for my first credit card, and opened a checking account through this branch and have had really knowledgeable associates walk me through the entire process and help me with any questions I had. I have come on both a weekday and weekend and have been helped really quickly and left satisfied with my service. read more

I visited Chase Bank today for new account information, and I was impressed by the manager, Cesar Lopez, and bank officer, Monique Carrillo. They were knowledgeable, helpful and friendly, and I was truly impressed with their customer interaction. read more

This is the worse place to try to do business. Jason. Who handles. IRA. Accounts. And others. Is useless. It took me going to the bank everyday for a month to get him to get the paperwork done so I could get my retirement. Money. Then. When the check was mailed. I went and told him. Coz he don't answer his phone or return. Phone calls. And told him at 9:30 am. That the check was in the p o. Box. He did absolutely. Nothing. I went back the next morning. And. Monique. Went and picked up. And helped me get my check into my. Account. Thank. God. For. Her. Then. When the money was into my account. I am told. It will take. 8-10. Days. Before I can pick up my. Money. When at Wells. Fargo. I picked up. 168,000$. The next day. This is only. 22,817$$. And. Because these. Money. Grubbing thieves. Can't let go. Plzzz. Go else where. You will get no help. From. Anyone. But. The lady's. At this location. God. Bless. And stay away from. Chase. For any. Well that was a post to receive my check from Chase Bank. for my retirement funds on Saturday today and instead I got 14 emails say and I was not going to get it again. These people are trying my patience I am going to see the magistrate judge and see what I can do about this I am also going to go and check with the Polish to see if there is any legal way I can do something about this there has to be something that can be doneWhat a bunch of lying thieves read more

Just awful. Thought my ID was fake, which i could understand looking into it. Held onto it for 60 mins, refused to talk to me, and threatened to call police. Finally gave it back and gave me my whopping $40 withdrawal request. PURE COMEDY GOLD. read more

If I could give zero stars, I would!! I've been to many Chase branches and this is the worst by far! Wait time to see a banker is ridiculously long. I always have to end up driving to the Crowley location instead. read more

The bank employees have been extremely helpful in resolving the problems that I have had with them and the erroneous transactions from other companies. read more

I provided the teller with my debit card and my ID and she withdrew funds from another account with NO money in it. Why? Why not use the account attached to the debit card I handed her?! She withdrew my account and then I had to call in due to her error. No common sense and an inconvenience. More training required. There was no one else there so she could have paid better attention. read more