I think all Chase branches in Southern California have friendly staff and efficient service but Chase in Bonita has got to be THE top tier of them all. FIVE star service....consistently, all smiles, caring, polite, professionals and extra efficient. Unless there's a complicated transaction, I am usually in and out of Chase in no time. Love it! Here's an example of an efficient staff. I was the only one in line, one teller and then one customer had lined up after me. Out of nowhere, staff that greeted me earlier, walked over to the counter (teller side), and began to offer his assistance. Now that's service, with a smile. I believe if there's a good leader, the rest will follow Keep up the great work, yall read more

Chase Bank - Front of bank closest to drive thru - Banks & Credit Unions Near Me - Bonita, California

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Staff is always great and welcoming. Laurine was awesome, she helped me resolve an issue with my account that the online service could not fix for a whole month, she did it in less than 20 minutes. read more

This location needs to update their hours on yelp. Came on a Saturday after looking on yelp to see what time this location closes, online says 4pm. When we got here it says they close on Saturday at 2pm. Very big inconvenience. read more

In all honesty one of the worst banks to bank with , the atm outside was giving me a hard time with depositing money the machine was extremely slow and as I went inside to get help from one of the workers I was helped by Sage, she was very rude and was giving me attitude . It sounded as she was frustrated with me for not being capable to do this on my own as if im not old I tend to be a little slower at things. She sighed and grunted as she continued to help me and snatched my envelope from my hand. I expected better service from this considering this is one of the top branches in US , please train your worked to be more welcoming and respectful to their elders. read more

I have a few banks to my name and chase is by far the least customer oriented. So I got covid survived it and in the process ran up a few overdrafts we'll say 5. I wanted 3 of them refunded. I spoke to the branch manager Laurine she wasn't willing to help blamed the issue on paypal and told me she wouldn't help because I wasn't doing my "due diligence" and "rectifying" "my problems". Lets be honest a branch manager has the power to help but she didnt. Sorry I got COVID sorry we're all out here trying to survive. So what are you worth to chase about $100 if they're not willing to help someone with small overdrafts, theres zero reason to believe they'll have your back when it comes to a mortgage or a car loan. Do not bank with them. - before going in for the safety of everyone I did call. They told on the phone "if you don't want overdrafts have funds in your account".... Been a customer since 2015 read more

Chase Bank - Banks & Credit Unions Near Me - Bonita, California

Hands down the worst atm's out there. so frustrating, slow, constantly showing error messages and having you repeat the entire process so many times. I get so frustrated I even switch to the drive thru atm and it's the exact same experience. These atm's have constantly ruined my mornings and wasted so much of my time, not to mention the embarrassment when a line of people are waiting in the cold behind you. Being able to have complete a hassle free access to your money is the entire point of having a bank account. My experience with this banks atms has brought me to the point of considering closing my account and finding a bank that actually has a decent software to run their atms. It's 2024 and they don't even have the option of getting $50s from the atm, it so poorly set up. Makes me completely regret switching over to Chase. read more

Laurine Ball was wonderful when we opened our daughter's account. She explained everything and was very nurturing to her as well. Educated her about having a checking account and the importance of safety. My daughter felt very comfortable with her, she was a Mom! Loved it! read more

Great customer service always. The bank tellers are very friendly and professional. Always a wonderful experience here. Highly recommended.

The drive through ATM is so old and outdated please update it!! It eats cash, takes forever and breaks down so much. read more

Chase Bank - Error on the ATM like always - Banks & Credit Unions Near Me - Bonita, California

Each time i visit this branch, the employees are nice and really take the time to explain everything. It is a real pleasure to visit this branch because I know my banking needs will be taken care of. read more

I went to close an account due to the passing of a family member , They helped me quick and provided great customer service . The staff was kind and understanding and had me fill out the documents needed to close the account . I want to thank all of the staff that helped me out at this chase location F.Silva and J.Pablo and their managers were patient and courteous throughout the process . Thankful for helpful people like the staff here ! read more

Worst branch ever for Outside ATMs they NEVER WORK. Goodluck if you stop by in the mornings they're never working. When you deposit cash never takes it the first time always spits money out. And it takes forever to finalize" any transaction. It's my local branch I've been to many others and those outside ATMs are quick! And most importantly always working. read more

My wife and I have a checking account with this branch, at one point I was approached by one of the investments rep and have information on how I could invest my money, I told her I didn't know anything about buying and selling stock and that I needed to talk to my wife about it, she kept calling me for the next 4 months until I told my wife that she was telling me that it will be a very conservative investment and it will probably yield about 9% annually, so we made the decision to go for it, and we started losing money from the beginning, until 3 months later and 16k in losses we closed the account,I realize there is risks doing this, the thing that bothered me the most is that I never recieved a call from my investor, telling me if I wanted to keep going or change something, we trusted her from the beginning and things were not done as Belinda promised us, please be careful. read more

I deposited a check via the atm and it was never deposited due to atm error. After calling the error was said to be no signature on the back. I explained I know I signed the check. I then was told the signature was no eligible. I began to explain if most signatures are eligible. I was then told I would receive a copy of the check back to deposit it again in 10 days. Being that it was my paycheck and I've been going back and forth with chase for over a week already and adding an additional 10 days...it puts me in a very uneasy predicament that I am not comfortable with. I'm very disappointed and left at a loss as to how chase resolved my issue. read more

I love this chase, but the branch manager Laurine is completely rude and just a Down right mean person. Laurine's attitude and personality is not for customer service or for helping people. Laurine will straight talk down to you as if you are not on her level or whatever. I don't know what Laurine's problem is, but it's not good. Instead of helping make a situation better, Laurine will create more issues telling you that you are the issue and or the problem. How can Laurine tell me that I should know that as the consumer and customer that chase isn't supposed to order $2 bills for customers? I'm not an employee I do not know that. She's the blonde lady that walks around there with a very short temperament. Just avoid her at all cost otherwise her rude personality will just ruin the rest of your day. read more

Simone Jackson has been my savior in this whole home loan business. Because of difficulties in my fathers passing and leaving the house business a bit up in the air the loan officer was asking for so many different things. Simone worked with me at my worst. Those who know me know the lack of sleep, hungry, upset Mari. Yes she soothed me and took care of me even at my worst. I even broke down crying and felt a fool because of all the chaos but she grabbed me a tissue and said, "oh my let me see how I can help you!" That little sentence helped me more than she will ever know. Chase you have Simone who is not only dedicated to helping people but she has a heart of gold as well. I made a few mistakes on dates and information yet when I returned she always greeted me with a smile when others would have been tired of me. I sure as heck would have. When I told her how grateful I was she smiled and said that is why I'm here it's my job to help you. Thank you Simone! Even if the loan falls apart you helped me in more ways than one :) read more

I always love coming into this branch. I have been banking with Chase for about 8 years now and this particular branch has provided me with the best service to date. I am always welcomed by Sue-Li. She recognizes me quickly and has taken care of me ever since I first started going to this branch five years ago. She refers me to other great people as well like Olivia and Marta who have made sure I'm using the best checking account option available and even helped me set up my first credit card. No matter how many questions I ask, their service stays consistent, friendly and helpful. read more

Went to this bank a couple months ago to set up a checking/debit card account because I needed an account in which I could transfer money to my boyfriends account for rent quicker. I had originally went to one in broadway Chula Vista and there was a 1 hour wait just to open an account! I was in and out of Bonita Chase bank within 30 minutes or less and was seen immediately. Also you can customize your debit card and I picked Disneyland of course, so cute! Great service, very personable people in this bank. Every time I go people are friendly, have smiles on their face and make you feel like your important. And on top of this no wait time like ever! Anyone who has a bank where they have to wait in line understands what I'm saying about time in a bank...Who doesn't want to feel important right? Definitely recommend to anyone. read more

Clean, professional and quick at this branch. I was really pleased with Mario H service as well

Wow! I've been banking with Chase for almost a year. Overall it's been average, but this Branch is great. Extremely service oriented, friendly, and Mike Coggins is extremely helpful to small business owners. He knows the local laws and helped guide me through the process of getting my Florida based Inc setup to work here in California. Blew me away how good he is at his job! There's rarely a line worth mentioning, everything pretty much runs like clockwork here read more

Started a Home refinance with this bank in April 2013 and they gave me a good rate, everything seemed great, and they kept telling me that I would not have any problem, and they can close my loan very quickly. Over 3 months passed by and they lost my locked rate of 3.0 % and now they want to finance at 4.0% that is not fair if they dropped the ball. All I wanted was my money back that they took which was $660 and they said "well see what we can do" which they offered me another free appraisal for a future finance! NO DEAL! I don't wish to give you my hard earned money, you had your chance, If you would have refunded my money, Then I would have considered a future deal with your bank. But now, I cannot imagine dealing with this bank anymore. I have now had to resort to small claims court, to try to get my money back. Consumers beware! they will promise stuff that they cannot fulfill! read more

I am with the other poster commenting on Simone Jackson. Above and beyond every time I go to see her. She is beyond pleasant and takes all the pain out of banking! I recommend her to everyone I know! The entire branch runs smoothly and pleasantly. There is rarely a line, always ample parking and I am always surprised by the immediate greeting when I come in. Been with this bank since I was in high school and moved fairly far from this branch, but will go out of my way to do business here. read more

Always excellent service ! The only "bad" thing is that they are way too customer service , I am barely walking in and someone is already on me, or as I mess up taking my card out before I should they tell me how I should be doing it at the ATM (which is good because I know they are on it in case I need anything but I would also like some breathing space). read more

Tina the teller offered great customer service, very understanding of my distressed situation and helped me figure out a solution to my problem. Sorry I can't share any more details. read more

There's no point in staying at a bank too long. Besides, opening up a loan. Anyways, it never gets busy here. You're in and out!

I came with my mom to the bank because she is not very tech savvy and she wanted to do some payments. Monica right after she greeted us she said why were we going to the branch instead of doing the payments by phone. This really upset me because she should be friendly no matter what we want to do at the branch, plus if we are going to the branch is because we want to go. We've gone to another branches and they are amazing, they help my mom who doesn't speak English to fill the slips for her deposits but Monica told us to fill them out but in kind of rude way. Honestly I will not come back to this branch, customer should leave happy and that was not my experience at all. read more

I have been a Chase customer for years both with my personal and business accounts. This branch is usually better than others but today was just bizarre. I had an appointment with the business territory manager at the specified time. She apparently was busy with a customer. So she never came out or explained she would need to reschedule, this was not professional but also she's blew off our first meeting as well so when I was waiting for her I was literally interrogated by one of the her colleagues as to what I was there for and if I had an appointment. She asked this 3 or four times which I responded yes I have an appointment, and stop asking the same question. She did not like this and stormed off and told the manager which met with me for 5 minutes or so. I was so pissed off that I could barley talk so I left. This is not my first bad experience with a Chase business manager and I will take my business elsewhere. If your a business do yourself a favor go to a local business related bank and find a good person to work with as this Chase is clearly not professional!! read more

pros... well to me its just a name change, cause i have not noticed any difference in the service from the old Washington Mutual to the new Chase bank here in bonita. our new business banker, Mike is just great. he seems to be quite busy cause he has to introduce himself to all the businesses around that banked with Wamu. he's great, friendly and has now got us a nice deal with our payroll services as well. cons... wish it would trade places with the bank of america, so i would have to cross that busy old intersection of bonita/otay ranch. cause the people that drive by are driving crazy fast! read more

My favorite Chase branch thus far. Fast service plus awesome tellers makes me a very happy person. Even when there are a lot of people waiting in line, waiting's like a breeze. read more

Unlike the Eastlake location, the Bonita branch is the best in South County. All the representatives are friendly, efficient, and helpful. We needed assistance with our accounts and the private client representative was very knowledgeable, as well as, their financial advisor. They had all their staff willing and able to help us out. The branch manager even came in to introduce herself and gave us her card. The customer service is always consistent and timely. read more

If you are banking for an elderly person AVOID this bank- actually ALL CHASE banks from my experience, even my trust attorney said they're a pain & don't know what they're talking about. In addition, they let my mother take out thousands $ (which she sent to a scam person) not once but twice. The credit union said there is no way that should have happened since she was elderly. Every time my mother would go in they would try to sell her investments, her financial planner had to call & tell them to quit. read more

if you like banks, you're gonna love this one! but seriously... who likes banks? the good thing about this bank tho is... everything. i dare you to find another bank that gets you in and out as fast as this one, with customer service beyond the norm. the tellers are friendly, the bankers are very good about taking care and following up with customers, and the management actually has a heart! i know some people that actually go to this branch when theres another chase thats closer to where they live! anyway, the bank is tight, and theres a hottie that works at the customer service window too! read more

Like other customers here have posted they do not accept cash deposits if you are not affiliated to the account. My experience with them was beyond words, one of the employees wouldn't let me even approach to the teller, she cut me off speaking extremely fast and to tell me that they wouldn't help me unless I wanted to do a transfer from my account to their bank or bring a money order or check. I already had taken the money out of my bank, which I have to come back, deposit the money, write a check to back to chase and deposit the money. I work in customer service and the way this lady approached me is not good. I would never do banking with them, this is just one of the bad experiences with them, also if I deposit a check into a business account they have taken 14 days to go through. My mom used to be with them and they charge for everything that you do, you name it. Upsetting because this was a money emergency. read more

I am annoyed by the policy implemented in October that all checks that are not from Chase bank have to wait 24 hours to clear. I have to wait for a state check to clear?! Yeah, like those will bounce. Grrrr! I think I will be changing banks because of this reason. read more

I always go this bank, tellers are friendly. Even the line is long , service is fast . compare to the other branch , they see people in line and tellers are still chatting and laughing but on this branch they are fast, when theres a long line you see even the manager start working on the window / teller read more

I like this bank very much. Great service, and friendly people, very helpfull and trustworthy. Keep up with the good work

For over two years, I have been trying to get the tellers to place my deposit into a college account (which is tied to my primary account). As of yet (including today) they can't do it. My 19 year adult son went in to complain that someone removed 20 dollars from his checking account and they insisted he bring an adult in andr that his dad (me) probably took it. (He had asked me prior to going in). I had to take off work to go to the bank to solve this issue when all they tried to do was sell me a credit card prior to fixing the issue. Seems a teller in Texas (We live in Ca.) mixed up a number on a withdrawal and it came out of his account. I was at the bank for 1.5 hours to get his 20 dollars back. Geez. I have complained to the bank manager, the customer service department, and the district manager about this branch. They are still just as bad. read more

over all it is very good except they don't have windows phone 7 app to manage account and transfer through