I just attempted to get help for a 95 year old woman next door. She has no phone. I live in Alabama. I talked to a woman in NY and she didn't give a damn about anything. She first said she would have to talk to her, which I offered to do. She then said she wouldn't send a technician out because at that present time the signal was clear and she wouldn't send a tech out anyway. This lady doesn't need to be working with the public. I have the time and number if anyone at Charter cares but I would be shocked if anyone there cares. I will be stopping all my services. If you have any option other than Charter I would not hesitate. They don't give a damn about anything but their stock price. They are what's wrong with this country. At one time people actually gave a damn. read more

This is by far the worst internet service. I would recommend it to absolutely NO ONE!! Far too many LENGTHY outages, some lasting 8-12 hours. Of course there's no compensation for the customer. When I call and ask about it I get no satisfactory answers, just rude response. PLEASE, whatever you do, please don't choose Spectrum. You'll be sorry you did. read more