Food was below average, staff were rude, and the drink was extremely bitter. Overall, a disappointing experience.

Customer service was horrific. When I placed my order I asked if I could upcharge from fries to wings. She rolled her eyes and obviously sighed and froze. She finally said I don't know how to do that. Food was cooked fresh however fries just warm. I asked if I could get them fresh and was told they are fresh. A manager over heard and said something in Spanish and miraculously I got fresh fries. Who puts lettuce and tomato on a Philly? read more

Charleys Cheesesteaks - ORIGINAL FRIES - Sandwiches Near Me - Lynnwood, Washington

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shittiest customer service I've ever received. I ordered the #3 boneless wing combo which comes with a drink. when I picked up my food the guy behind the counter REFUSED to give me my drink cup. Even after showing what I purchased on my receipt. Short heavy set guy with salt and pepper hair really sucks and needs some customer service training read more

I've had a few cheesesteaks during my time. Geno's. Pat's. Any number of random places scattered across the country. And the one universal quality - outside of seasoning, flavor, cheese, etc - is that you get some goddamn steak. You leave feeling satisfied. You don't leave feeling cheated. Well, not here. I had the misfortune of ordering my "cheesesteak" online so I couldn't light into whichever poor bastard was putting together this culinary abortion. This thing has so little meat on it you might as well call it a cheesebread. Except it ALSO has so little cheese on it you'd have to call it a breadbread. What's the point of ordering a fucking cheesesteak when they're going to fuck you on both the cheese and the steak! Tl;dr: don't come here unless you want a bread sandwich lightly flavored with beef and cheese. read more

Charleys Cheesesteaks - A sad excuse for a cheesesteak. - Sandwiches Near Me - Lynnwood, Washington

They're not authentic cheesesteaks for many reasons but I really don't mind this place at all. I kind of like the addition of lettuce, tomatoes and mushrooms. It's also awesome that you can get a chicken 6" (regular, teriyaki or Buffalo) & fries for around $8 with tax. Service was quick and everything was prepared after I ordered. read more

Great service, awesome sandwiches and really nice staff! Don't listen to other reviews! read more

Charleys Cheesesteaks - Yummmm- 2 chicken sandwiches for $10!! - Sandwiches Near Me - Lynnwood, Washington

If you are looking for "The Cheesesteaks" this is not the place. It's a typical shopping mall eatery. Their Cheesesteaks are decent. Side fries are really good. Service is quick. Hardly have to wait for long to get the food. read more

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I've seen Charley's in mall food courts many times, but never tried them until now. The reviews on this place suggest I made a bad idea. I beg to differ. The staff was pleasant as I ordered the Old School. I didn't even know what I really getting myself into, but it had meat, onions, and cheese whiz sauce. That's pretty much the extent of my knowledge. As my order was finishing up on the grill, the grill dude told me I was in for a treat. He says he puts bacon on his, but since I had already ordered I thanked him for the suggestion and took mine away sans bacon. OK. I must admit I have never had a good philly cheesesteak. I've also never been to Philly. Fresh Prince was there, but his mom got scared and he had to move in with his uncle and aunt in Bel Air. In any case, I thought it was tasty. It also really coats your mouth with cheese sauce, so make sure you've got yourself a soda or something to wash it down. Good thing, I ordered a lemonade which did the trick. Lastly, while I enjoyed it... I don't think my tummy did. Maybe I wasn't built for all that cheese sauce. read more

I arrived a little before they open. one of the employees said we will be with you in a few minutes. So I had chosen this place over Cali Burger was a big mistake. So 11:00 AM is the time they should open but at 11:05 they are waiving customers off. I walk up and ask what the hey? were allowed to open late if were working on catering. I am speechless mall food is already a bad choice no matter who and what it is. Either the employee has no customer service skills or they just don't care. I did not wait after that last comment because it showed valued as a customer I was. All I can say you had to be there. I will never shop there again. read more

It's not good. Meat was bland, it didn't taste like a cheesesteak at all. More just like mush with cheese.

Philly Cheesesteaks have been one of my favorites since an East Coast friend turned me on to them a few years ago. I've now eaten A LOT of them in California, Nevada, Arizona, Colorado and now Washington. Without a doubt this was the GOAT, greatest of all time! Lots of steak, cheese, peppers and the jalapeños I added. The bacon cheese fries were fantastic and I even treated myself to a rich, creamy chocolate milkshake. Hard on my waste, but good for my soul! Excellent! read more

This place is amazing been ordering since 2017, never had a bad meal. Buffalo and california chicken top tier

Can't complain about a fairly quick lunch at the mall food court. The 5.99 chicken cheesesteak and fries special is 50 cents less than the straight up sandwich. Fries were perfectly done, crispy with just a touch of salt. The jalapeño cheesesteak was also good. Loved the fresh roll on each. Only a notch down as wish there was a little more meat for the price ($7.49 for a small sandwich with steak). read more

Charleys Cheesesteaks - Sandwiches Near Me - Lynnwood, Washington

Damn shame is all I can say. They used to make good sandwiches here in the past, but last weekend all that I AND my daughter walked away with was FOOD POISONING! We shared one sandwich together at lunch time, and later that evening our fevers and vomiting began. All confirmed the next day by a medical doctor. The type of people that don't wash their hands before preparing food are called assholes. read more

I absolutely hate the new ordering system. It takes three times as long to order something. I now go next door to Panda Express, which still has cashiers. read more

I should have trusted the reviews. The cheesesteak is gross, and the fries are undercooked. Waste of money.

Pretty decent sandwich because it's made fresh on the spot, but I don't think it's worth the price of $10. The flavor is good (I was hungry), and the warmth of it is inviting, however the beef is kinda rough and portion isn't generous for the pricing. Love the bacon cheese fries though, which are so warm and fresh. Definitely get it if you want a snack/small meal. read more

Charleys Cheesesteaks - $9.49 ($10.48)- regular philly cheese steak - Sandwiches Near Me - Lynnwood, Washington

I've been eyeballing Charley's for a while now. Always liked cheesesteaks. Hard to find the real kind. Felt intrigued enough to try it out tonight, and wasn't disappointed. Was it the worst I've have? Far from it. Was it the best? No, but the best I had was an old place in Bellingham where the cook/owner was actually from Philly and made his sandwiches EXACTLY how you'd get them there. He even imported Tasty Cakes for you East Coasters.. Anyhow, I got the Jalapeño cheesesteak. I'd call it mildly spicy, and personally, I would have wanted more heat, but the sandwich was presented nicely, I got it loaded with lettuce, pickle, onion and tomato, and all in all, it hit the spot. Adequate meat and cheese. Descent size "regular" sandwich. Incidentally, the fries here are AMAZING. They have a seasoning salt at the counter, although with fry sauce (ketchup/mayo mix) and ketchup. Perfectly cooked. Definitely a fan. read more

Bland tasteless chicken. Tried their chicken Philly regular size, it tasted like tofu/turkey without any flavor. Fries were ok, just normal fries. Overpriced sandwiches read more

I've been craving a cheesesteak bad so the other night at alderwood mall I found them by chance in the food court. Very quick and efficient ordering with good customer service. I had a traditional cheesesteak and it was good. A lot of meat I didn't feel cheated. However I wish there were more vegetables on it. The bread was soft and tasty. I had my kiddos with me and they had just eaten so they all got a lemonade. Blueberry, strawberry, and peach. They are made with chunks of fruit in them and really good! Definitely a highlight. Who doesn't love fruit in their lemonade! Overall a great place to stop if you're in the mall and hungry! read more

Sandwiches are much smaller than in photos, cheese on the fries tastes like plastic. They sandwich was edible at least. I'm unhappy with my purchase. read more

Charleys Cheesesteaks - Tiny ahh sandwich - Sandwiches Near Me - Lynnwood, Washington

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Order a number 7 philly and the meat tasted old nasty couldn't eat it had me throw it up ! 15$ gone to waste on trash read more

Charleys Cheesesteaks - Sandwiches Near Me - Lynnwood, Washington

I have been a patron of Charleys Philly Steaks (Location: 3000 184th St SW, #832, Lynwood, WA 98037-Alderwood Mall) for many years. I was extremely disappointed to go there today and be told that this location no longer has the "special sauce," that was always readily available for customers to fill little white cups for their fries and sandwiches. I was told that they no longer will have any special sauce in the future. They only now provide ketchup. As usual, I ordered a 6 inch veggie sandwich combo meal. The fries were undercooked as they were taken out of the fryer too soon. The fries were disgusting. Hopefully, corporate management will see this review--as I am encouraging corporate management to oversee the problems at the Alderwood Mall location because this establishment is always out of bags, trays etc. as well and appears to suffer from severe mismanagement. read more

Absolutely a must place if you are craving for Philly cheesesteak! Though this is a place in a mall food court, the food quality is great, fresh, and totally worth coming back to! Also found this to be very reasonable! This is my second time coming here and totally love it! Their jalapeño cheesesteak was a bomb! read more

Charleys Cheesesteaks - Sandwiches Near Me - Lynnwood, Washington

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Horrible. I am giving it one star because cause the # 1 sandwich is pretty good. The problem is that is super small like a kid's meal. When I ordered I wanted to order maybe the combo or so on, but the girl did not allow me to tell her or to even ask for a drink. She just said immediately the total. She did not want to work and she and the others were overstressed. We went to the Japanese stand and the quantity was more and the customer service super nice. read more

This place was inside Alderwood Mall. I must say the food was delish.. I would highly recommend it. I had the PhillySteak & Cheese and loaded fries ( canon & cheese). Bombnation... Ai suggest to check them out if your in the area... read more

Horrible Philly steak sandwich served to me today 12/9/2019 at 11:40 am, ripped off for $14.50 for a disappointing crappy little 6" sandwich small fry and small drink, the whole sandwich was cold not served hot like it should be the bread was not toasted meat was cold what little there was hardly any cheese tasted really crappy and the girl named Stephanie M. at the counter didn't even bother to put my food on a tray so I could carry so it was a real struggle to pick up my order and try to carry it all to a table and spilled my drink in the process which they refused to refill for me, really disappointed in the food and the service, I have eaten here before so very surprised it was so crappy now. NEVER AGAIN!! read more

Literally just got food from this place.. the females working are rude as hell. Shouting and what not.. apparent attitudes for no reason and I work in customer service. Two stars only cause the food was good. read more

Very expensive, your order is always wrong. They also have no one here who speaks English above an ok level. So explaining what they did to mess up your order is impossible. Nice people but this food is way too expensive to waste on such bad quality. read more

I bought a cheesesteak and ultimate bacon fries combo meal. The fries were undercooked and bland. Literally all I tasted was salt. It was a mushy, disgusting mess. The cheesesteak wasn't much better. I bought a large expecting it to come on a tall roll but it came on the same roll as the "normal", though they did pack it with meat but not nearly enough to justify the extra 4 dollar price. The biggest problem is that the sandwich was DRY. No sauce(or at least I didn't really taste any), not enough cheese, and half of the sandwich was lettuce! Never ordering from here again. read more

Definitely NOT #1 place for a Cheesesteak OVER priced Mall Food very disappointed. Stick to the Mom & Pop shops.

I ordered via Door Dash, so I'm not going to hold the fact that the food was completely cold too much against the restaurant. However, if these are large cheesesteaks, I'd hate to see a small! Also, the orders were completely wrong, missing the extra mushrooms and produce ordered, which is too bad, since these sandwiches need all the help they can get. The bread was decent, but the rest of the sandwich was a hard pass. The ultimate fries were also a small serving and pretty gross--the bacon tasted like it came from a bag of Bacon Bits, not fresh cooked. Also the food was cold. Including the fries. (Trying not to blame the restaurant, I know....) read more

The philly cheeesteak is really good, I highly recommend it! The ultimate fries are far from ultimate and not worth the $4 at all, don't waste your time. Stephanie M. had a serious attitude problem when we asked a simple question but the food is worth it. read more

Charleys Cheesesteaks - Sandwiches Near Me - Lynnwood, Washington

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Disgusting!!! Tried this place three times. Always old veggies, not juicy, not meaty, not cheesy. Not philly cheese steak like I'd like. The preparers straight don't seem to care about the product they put out. If you wouldn't crave it, don't serve it. read more

Ordered a Philly steak cheese sandwich and cheese fries. No flavor, dry beef. Even fries had taste and flavor. Don't think, I would wanna go back or recommend anyone to go and waste their money. read more

Horrible food quality. Vegetables are not fresh. Go to Charley's at Northgate, their food quality is so much better than this location. read more

Charleys Cheesesteaks - Sandwiches Near Me - Lynnwood, Washington

The food was lackluster. Sandwich was bare, hardly any meat or toppings. To top it off the food was stone cold. Disappointing to say the least! The only thing I did enjoy was the blueberry lemonade. read more

Used to do the best sandwiches in town. I guess after the pandemic things has changed, taste has changed, less mushroom, almost dry sandwich, no mayochup sause, and if available they charge extra as if its a special secret sause. Hopefully they will read this comment and take some action. I am not going back there until they start thinking about their customers and not just their profit or employees. read more

The worst philly cheesesteak sandwich that I have ever had. There's hardley and cheese or steak. The onions & peppers are insufficiently grilled & rawish. They mistake how much philly cheesesteak veggies have to be cooked with the panda express next door. Also, they add raw tomato slices in the sandwich to make it extra soggy. Who adds raw tomatoes to a philly cheesesteak? Disgusting! The fries are soggy. Avoid at all costs read more

I actually work in the mall and I like to go to this place on my break but whoever the young females are that work there they just ruin my whole experience with Charley's. All they do is give attitude and they're careless with my order not paying attention to what the order actually is and charging me more then what I actually got. Not going to this location anymore! read more