Never Eat BREAKFAST here.. I should've known, but I was hungry so this was the first place I saw that served breakfast.. I should've walk around more but like I said I WAS HUNGRY!.. I had the Bacon Omelette and its was horrible! Bacon Burnt egg over cooked, Tatar tots was hard, toast was NOT toast.. Lose money read more

Charleys Cheesesteaks - Burnt Bacon in my Bacon Omelette.. How rude! - Fast Food Near Me - Honolulu, Hawaii

If you have ever had a real Philly cheese steak sandwich. You will be highly disappointed if you try this one. If you have never seen a real Philly cheese steak sandwich made then you won't be surprised to watch them pull some cooked meat out of some steam table or something. I didn't actually see where it came from. It took less then 2 minutes after I ordered and it was ready. It was not thin sliced raw beef cooked to order on a flat grill while folding in the fresh grilled mushrooms and onions then laying the provolone cheese over the top to melt before scooping it off the grill and placing it on a fresh hogie roll. The sandwich I paid over $10 for had to be deconstructed to find any trace of onion, as far as I could tell there was no mushrooms at all and a few very small pieces of pepper on top. Very sad :( once again my optimism over ruled logic and I took the bait... I'm sure it will happen again but not at Chucks ! read more

Staff- super friendly- they take all the time in the world to help tourists- which from someone that lives here - I appreciate that. The women are wonderful at showing full menus and helping all of the customers. They are great. The food is (again in my opinion) small portioned. I want a huge sandwich!!!!!! they provide more than reasonable portions (I don't want to be reasonable - it is my lunch break!). The food though is great- grilled right before your eyes- wonderful. Fries are freshly fried and great with a little sauce. Add bacon- can't go wrong. They are subs so it is better than burgers if you are sick of burgers. (which is sometimes the case for me too even - sad I know) Food and service - they are good. read more

Everytime we visit Alamoana shopping center. I can't have anything else but the Philly steak sandwich. Yumm!!

The subs are great. A employee named Kent did a great job cooking my sandwhich and fries. The service is fast and the food is delicious. Definitely worth the price. read more

As I stand in the Ala Moana Food Court, looking at all my different options I think to myself, "Pizza? Mexican? Asian?" So I decide to walk around to explore my options and then suddenly I hear "samples!" And I look, and there is someone holding a tray of cheesesteaks and I think "why not." And then as soon as I eat one it sucks me in and makes me decide to eat here... again. It happens every time. So what is it exactly that wins me over? First off, I'm a sucker for a perfectly cooked cheesesteak and they know what they're doing here at Charley's. The perfectly toasted bun (that they send through a conveyor belt toaster) that gives it that warm crunch, but it's still a little soft in the middle. Then you get to choose what kind of meat and toppings you want in the sandwich. I usually go for either the philly steak deluxe or the chicken deluxe. It's the works with mushrooms, green peppers, grilled onions, and provolone cheese. There are other options you can choose from like a steak siciline sandwich (with pepporoni and provolone) or chicken cordon bleu sandwich (with ham and swiss cheese). I haven't tried anything but the deluxe cheesesteaks because I want to keep it simple and straight to the point, but I'm sure all sandwiches are just as good. I don't know how they make everything taste so wonderful (because there are places that just need that certain something), but whatever they do keep doing it. On top of that if there are two of you just get the large sandwich instead of buying 2 seperate sandwiches (it's basically like 2 sandwiches) and it'll save you a couple of bucks. And then the icing on the cake is their fries! O.M.G. they are fry-tastic. What sets this place apart from other places is that their fries are made fresh-to-order. As soon as they call the order BOOM, they're down in that fryer. I mean what service! And if you order the gourmet fries you get to choose the toppings that go on it. You can choose from a) cheddar b) cheddar and bacon c) ranch and bacon or d) and my personal favorite, all of the above. What completes this meal? Their freshly squeezed lemonade of course!! Choose from plain lemonade, kiwi lemonade, or rasberry lemonade. It's 12pm right now and after writing this I think I know where I'm going for lunch today... do you?? read more

I know and understand things are priced higher here than mainland but the prices here are ridiculously overpriced. Over $10 for just a sandwich NOT including your drink let alone fries. $3.99 to make an already $10+ dollar sandwich a combo. Got a regular bacon three cheese steak and it wasn't even worth it. Meat was so little and didn't even have 3 cheeses. So disappointed I even wasted my money here. read more

I am a long time customer at Charley's and always order at the place in Pearlridge. I thought ordering from Ala Moana wouldn't be any different, but I was terribly mistaken! I was standing in front of the grill and waiting for my order to be called when an elderly male walked up to the pick up station and said that what he was given the wrong order. The chef took HIS SANDWICH (which, not to mention, already left the pickup station and was away for an x amount of time) and replaced it with MY SANDWICH that was ready to be given to me. I was shocked because the health food and safety standards of all food industries policies say to toss the returned order, NOT REPLACE IT WITH ANOTHER CUSTOMERS ORDER. I mean, who knows what that stranger did with it? I am deeply disgusted after my experience with Ala Moana Charley's. If they did that with my order, who's to say they don't do that with others? I'm never returning at this location of Charley's ever again. read more

Depending on who's cooking, the subs are hit or miss. I usually get a pretty good cheesesteak although today it was rather blah, mainly meat and cheese, very little lettuce and veggies. read more

Good subs. I'm not sure where else to get a cheesesteak sub so I go to Charley's. Always tastes great. The fries were just okay though. I am not a fan of the cup as a container for fries because you can't get the seasoning on the ones at the bottom. They hide the ketchup behind the counter, not sure why they don't have a large container of it with the mustard and other condiments which are on the counter. They also always have a sample of something usually chicken or turkey. read more

In the context of the Ala Moana food court this place is solid. I worked in a place like this in circa 1988(?) called Gyro Wrap. When I say "like this" I mean to say a place that uses a flat top grill to make sandwiches. I've only had the buffalo chicken sandwich here (semi-fiend for buffalo) but it is always hot fresh and good - hat tip to my flat top mentor, if he is still alive and I hope he is. Bread has always been fresh and soft, which is key. They always are offering samples to passers by, nice marketing. read more

We went to Charleys on Friday for lunch, and boy were we disappointed. My husband had a Philly Cheesesteak, and I had a BBQ cheddar sandwich. My sandwich was not even warm enough to melt the cheese, and it was dry and lackluster. We each got gourmet fries-- my husband had the cheese and bacon, and I had the "ultimate" fries. The fries should be a little bit crispier to be able to hold up to all those sauces; the ones under the most of it all were totally soggy. My husband's fries were good, mine were odd, but that was mostly my fault for thinking that ranch dressing would be good on French fries. Spoiler alert: it is not. We knew it was a splurge to order over thirty dollars' worth of food for lunch, but we thought we'd be getting our money's worth in tasty, toasty sandwiches and decadent fries. Huge, huge bummer, and we will definitely skip this one the next time we're at Ala Moana. read more

Food was good but slightly expensive for how much we got. They will try to sell you on upgrades like $0.15 for a large soda and $2 for bacon and cheese fries. I would eat there again if I wanted something quick. Go there for something quick and easy not cheap. read more

I had the deluxe philly cheesesteak and the deluxe fries. It was $13 for a very sub par cheesesteak that was not only lacking in flavor but also in amount of ingredients. A cheesesteak should be 50-50 bread to ingredient ratio at the very least, this 'cheesesteak' was 20 ingredients - 80 bread. The fries were good, but for the price not worth it. Too much money for very subpar food. I was left very underwhelmed and feeling like I wanted to eat something else. read more

Philly Chicken Cheeseteak is the one for sloppy meal choice days. get down' on it. might have 2 use them fingers too...

I've never had a bad experience ordering a sub from here in the food court in Ala moana. With that being said it is Ala moana and the prices are set higher. I really like the chicken teriyaki sub. The original fries are just fries and nothing special. If I'm in the mood for it I'll get it, if not... I don't really think it's worth it. 3 stars for prices being so high. $15+ for a sandwich, fries and a drink. read more

Im a very big fan of Philly Cheese Steak and thats exactly what i ordered a large Philly Cheese Steak and it was very good. One of the employees had samples which majority of Philly Cheese Steak places i go to dont have samples which really impressed me! read more

I really enjoy going here on my lunch break from work. They are fast friendly, and their food is the best sandwich around. The philly steaks are almost as good as the real ones in Philly. read more

I had the Mushroom and Steak sandwich which tasted great, but like any other store in Ala Moana cost way too much. Just for a small sandwich they charged me almost $10. Imagine adding a drink. read more

It was a good sub, size and the amount they put in was enough.the family was happy with the size and the price was ok. Not sure about the chips as they felt as if they were still frozen. Coming from australia people have recommended it and it was good. read more

A bit pricey. Other locations are more reasonably priced. Ordered a large ultimate club and a gourmet fries combo to be shared. The fries were ok nothing fancy... I don't think we will be ordering them again, the club was alright but could be toasted a lil more. The soda was flat and returned for a different one. Overall it was an ok experience nothing mind blowing lol. Paid $16+ read more

Absolutely horrible. Avoid at all costs. Complete waste of money absolute rip off. The fact that they could even write gourmet on the box of fries and drown it in liquid kraft cheese makes me cringe. read more

The incredibly rude teenage looking boy working at the counter of this establishment offered me a sample. I thought I would partake since I have never eaten here. He picked all the samples and found the most meager looking piece he could pick up as if to find it funny and handed it to me. I still proceeded to order a Philly cheesesteak and against my better judgment. He was also working the grill. The food was cooked poorly and he was incredibly lacking of any good manners and his treatment of up of customers. It seems to me that this young fellow is in high school and clearly needs some lessons on customer service read more