This review is specifically for Gordon Yeung at 3478 California Street Branch. My sister and I have been helping my parents with their Schwab accounts. We came into this branch twice in May & June 2025 and Gordon was very helpful. He made sure that my parents had their questions all addressed. He was very knowledgeable, kind, and patient. Big thanks to Gordon Yeung! read more

How My Family Lost $6.5 Million in Property and Savings Because of Charles Schwab's Failure to Act My father, a lifelong scientist, invested with Charles Schwab for decades. He had several million dollars in investments and earned over $150,000 per year in interest income -- which he lived on. He never touched the principal except on two rare occasions. When needed, he would borrow against our family homes in Marin County or Lake Tahoe -- sometimes up to $500,000 -- instead of withdrawing from his investment accounts. We didn't grow up wealthy. My father bought a small cabin on Donner Lake for $12,000 and our primary home in Marin County for $22,000. By the time this happened, those properties alone were worth nearly $3 million. In 2009, my father set up a family trust and appointed Wells Fargo as trustee, specifically to ensure I would be cared for later in life due to my autism and disabilities. He even worked seven additional years, just to make sure I would be safe. My father gave me a beautiful life. Losing him was painful. But to be defrauded -- by people we trusted to protect us -- has been a waking nightmare. As he started showing signs of dementia, I began to notice irregularities. I tried to get help from the very people we had trusted: * Our bookkeeper * My father's accountant * The Wells Fargo trust manager * A supposed assistant working with them But I quickly realized they weren't helping -- they were obstructing. They lied, manipulated documents, and rerouted my efforts every step of the way. When I began investigating, it became clear: each person had pocketed anywhere from $200,000 to over $1 million. This wasn't just theft -- this was a calculated conspiracy to defraud us, with insiders controlling access to statements, communications, and bank permissions. Ultimately, more than $3.2 million was stolen from my father's Charles Schwab account -- money he never would have touched, money meant to support me for life. Because of this theft, we were forced to sell or lost nearly $6.5 million in property and lifetime savings. Charles Schwab's fraud department -- including agents like Rena Meinki and Don Woosley -- failed to act when we reported this. Instead, they stalled for months, saying they were "investigating," only to later claim it was too late to recover anything. They knew my father never wrote checks from that Schwab account. He only used Wells Fargo for disbursements. And yet, over 140 checks were processed on the Schwab account without any endorsements, destinations, or record of deposit -- most of which were completely unauthorized. We weren't just robbed. We were betrayed -- by people who were supposed to protect us. read more

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I've never seen a business less apathetic than the San Francisco downtown branch of Charles Schwab. I called last week to open brokerage accounts, and nobody bothered to reply. I am not surprised by the low marks on YELP. How could you trust an institution that doesn't know how to treat customers on a fundamental level! YIKES! read more

I've been a customer for 10+ years. This bank use to be great. Customer service was wonderful. Now it's terrible. Payment services are inconsistent. They've mistakenly frozen my accounts and not told me about it. It cost me hundreds in fees with third parties, and they still haven't apologized or even admitted wrong doing. I'm moving all my money OUT of Schwab now. read more

I've called them for the past three weeks and left numerous messages for them to make me an appointment. I still haven't heard from anyone. read more

Since everyone is working remotely for this company - please if you have a customer waiting to speak to you - when you finally answer the phone turn off your mute button and that way you can hear the customer. This customer service rep did that to me and than disconnected the call after waiting for five minutes for him to come on. Now I have to call again and go over the situation all over. I think I will switch brokerage firms that have actually institutions open and people you can actually talk with that isn't asleep at home read more

No help at all. I had a question about a charge to my account. The representative had no info so he cancelled my card. I talked to another representative later that was able to explain the source of the charges. read more

Ugh. I made a transaction here in early July. The whole process was very quick, and I was satisfied at first. However, the next day I found that there had been a mixup, so I went back to clear it up. I didn't feel very confident in them with that second interaction - they didn't seem to believe me when I explained the situation. BUT, a very nice man called me later to assure me that they would take care of it, and they did. ***Fast forward one month*** I get a call about ANOTHER issue with the same transaction - they're missing a signature. Umm, you guys take care of stuff like this every day! Please check to see that everything has been completed correctly before accepting these documents from me! I know I could take the initiative to make sure myself, but I would like for you to at least double-check my work. 2 stars: - the first is for the nice people who call me to say either there is a problem, or that the problem has been or will be fixed - the second is for the nice lobby area read more

Every time I go in I'm served very friendly, quickly, efficiently and appropriately. I have not had any issue and am very happy to bank with Schwab. It's nice to know they've improved over the past 3 years. read more

There certainly seems to be enough employees...I am not sure what they do...but they don't pick up their phone, so I go in person. But wait, they close the doors at 4:45. So I take a day off work to get some investment help. The website doesn't show previous performance on funds, and the guys can't read the darn website either. This makes it hard to know how performance has been over the last years, which makes it hard to know how much to invest or what to sell. It seems that they do everything to stop me from investing! They don't seem to know how to research funds to guide me going forward either...so anyway, I am looking into other places. read more

In my 14 month relationship with Schwab Brokerage + Futures, I've had one occasion to place a Broker Assisted Trade. I would have gladly paid $54.70, but it was Schwab's choice to charge $5.40. It was Sunday December 23rd, 2018, and I was traveling for the Christmas holiday and away from my computer. I wanted to buy an S&P mini contract at the 6:00 P.M. premarket open. Given the high volatility at that time, we placed an upper Limit on the Order roughly 20 ticks higher than where it had closed the previous Friday. I was transferred to someone specially licensed to sell Futures. There was nothing on the Schwab web site warning me that placing an upper Limit more than 12 ticks away from where the contract last traded subjected the Order to Cancellation. The specially licensed broker did not warn me that placing an upper Limit more than 12 ticks away from where the contract last traded subjected the Order to Cancellation. No one followed up to see that the Order was accepted and, when it was cancelled, no one contacted me to let me know that it didn't go through. This clusterduck cost me $1150.00. I would have been happy with $150 and an apology. But Schwab's fixer, Kevin Cassidy, who called the next week, took the firm position that the failure to fill my position on the Open was 100% my fault. In the end, the $1150 was inconsequential. What matters is that I can no longer trust the word of the Schwab representative on the other end of the phone. As far as I'm concerned, we had a deal whereby I was going to be sold a contract at premarket Open, and they welched. I tried to explain to this Kevin Cassidy that there was a time before computers when the market functioned only because participants could trust the word of their counterparties. He offered to "send me an App." read more

I have worked with Schwab here at this branch for the past two years. They go out of their way to accommodate all of my complex needs and those of my family. And I have never been charged a thing. I have never experienced such superb service and great advice. read more

I opened two accounts here a few months ago. It's very quiet, which is great! I just need to do my business and leave!

As you can see from my limited Yelp profile, I don't write a lot of reviews. In fact, I think this is my first. If it were possible to give Charles Schwab a zero I would. Here's what happened. My girlfriend and I planned a trip to Southeast Asia and decided to open up a Charles Schwab checking/brokerage account in order to take advantage of the lack of foreign transaction fees. You cannot open either a checking OR a brokerage account, they are linked and must be opened together. Three weeks before our departure, my girlfriend went into this location to open up the accounts and make an initial deposit into the checking account which, we were told, would trigger the mailing of her debit card. She then returned home to the East Coast until three days before our departure, assuming that the debit card would be in the mail when she arrived back to San Francisco. However, this was not the case. We found out that the Charles Schwab rep (Asian male, middle-aged, friendly but obviously incompetent) mistakenly made the deposit into the brokerage account and, therefore, the debit card was never sent. We were never alerted of this error so we could fix it. We were told it was too late to get a debit card sent to us in San Francisco before our departure and that they couldn't send one to us in Bangkok (our first stop) until we downloaded the Charles Schwab web app, wrote a letter explaining why we needed the card to be sent to Thailand (ugh cause you messed up big time!!), and uploaded it through the app. A really dumb process for a simple request. When my gf tried to upload the letter, it wouldn't even load! The website kept saying that her single word document (about 28kbs) was too large a file for their 6 mb capacity. She ended up needing to call Charles Schwab AGAIN and talk to their tech department in order to figure out how to upload a simple file. After uploading the letter to the Charles Schwab app, we were told that the card would arrive at our hotel in Bangkok by Saturday. It's now Monday and the card has still not arrived and we're flying out this afternoon. Not only do we not have the card or access to the money deposited, but now there is going to be a debit card floating around Bangkok! I cannot say how horrible the entire experience of dealing with this bank has been. Avoid Charles Schwab like the plague. We have already canceled the account and asked that the money be transferred to a real bank. read more

There is a weird disconnect between in-office service and phone service. In-office service was reasonably pleasant and attentive. But customers are directed to direct most questions to Schwab's customer service line, which takes you to one of several offices around the country, with escalation going to an office in Arizona. These offices know nothing about your investments until they pull them up, and nothing about any interactions or discussions you had in-office. Getting something simple done by phone or mail often took a long time. Why not establish and maintain personal relationships in-office to take care of most customer concerns? I found out about this disconnect the hard way. I had told the person I thought was my representative in this office (a VP) not to conduct a transfer of my assets from another company pending further due diligence on my part. Nevertheless, the transfer went through, unauthorized, and had to be reversed over a period of weeks. Imagine, telling an investment advisor not to transact a transfer, only later to learn that the company did so anyway. When I asked for accountability, I was promised an investigation by the Arizona office, only to get a weak oral explanation and no apology, promise of reform, or redress. Needless to say, I no longer had confidence in Schwab after this incident. The sad part is that it would have never happened had Schwab instituted a one-on-one business relationship with customers rather than forcing almost every investment move into the netherworld of their unaccountable phone centers. You have many investment choices, and you should feel confident in your selection of investment advisor. Schwab's rates may be good, but worrying that something was not handled properly is simply not worth it -- take your business elsewhere. read more

this place is the worst!!! horrible customer service!!! so called brokers with degrees in liberal arts...WTF? had a lot of money there but could not tolerate the ineffectiveness of this office. then try the "800" number. it starts with Ed in detroit who sends you to sara in tuscon who wastes your time for awhile only to transfer you to tony in denver....charles schwab blows!!!! read more

I call at 4:45 to find out when they close -- and I get a recording and then am transferred to someone in DENVER -- who then doesn't know why I am transferred to her. And they close at 5 p.m.?!?! There's not a bank branch in TOWN that closes at 5 p.m. on a weekday! And I need to make a deposit for a trade that's just settling..I posted this....and then called again and am now adding to it. Instead of selecting "time sensitive" from the phone tree (which got me into a long series of "if you'd like to answer a survey, blah-blah and transferred to Denver before), I selected that I wanted to make an appt. ...and I was offered an internal telephone directory (I don't know anyone's name there)...and then, an old-fashioned answering machine. I have was in there once just before 5 for someting a couple of years ago and the woman was literally closing shop and all but throwing me oiut at 10 to 5. I have been a Schwab customer for 30 years and even worked for them and have ALWAYS had excellent service -- except at this branch. HORRIBLE!!! read more