Purchased a longhorn oklahoma grill (which is apart of the char-broil lineup). The damper vent on my grill started to buckle and peel away after only 3 uses and a month of ownership. They sent an email saying that I used wood in the smoker and that's why it fell apart (who sells a smoker you're prohibited from using wood in?). No where in your advertisements do you specify that wood cannot be put in your smoker and no where did I mention the use of wood. They also claimed I had the firebox at too high a heat. I've used it to smoke 3x and kept it within 150-250 which is not high heat. They closed my warranty case 1607025 by telling me it's my fault and to actually purchase from them (not send me in good faith) a $10 spray can and repair it myself. I'll need to buy a $100 angle grinder and blade to get the paint off and then repair it myself. I called and simply requested a new damper flap and they said it would be available mid-October. I'm leaving this review because as seen below in other reviews they do not follow through with their word, so hopefully I may get a resolution here. read more

DO NOT ORDER ANYTHING FROM THIS COMPANY. I have had over $1000.00 charged to my credit card from Char Broil LLC. Your information is not safe with them. Some shady things are going on here, disconnected numbers, numbers associated with other businesses and not answering during business hours. Just BE CAREFUL!! read more

We finally received the parts over a year later, and they were wrong. Please America, spend a little more and get something good. We went with Green Mountain Grill and have been amazed. My wife and I often discuss how great it is. Char broil is trash. Literally. Ours went right in the can. In fact, if you're considering char broil, just throw a couple hundred cash dollars in your trash can, and save yourself the trouble. read more

I bought a Commercial infrared BBQ grill last year in June 2013 from Lowe's. Used it during summer and everything was fine except that the infrared part always got clogged with food particles and powder paint was chipped. Always put a cover on it and stored it over the winter with the cover on. Took cover off for spring cleaning and the stainless steel grill sections had rusted. Called CharBroil cust svc to complain and they said stainless steel rusts (Really?? regular old steel rusts but if you add chromium to it, you get stainless steel which isn't supposed to rust). They said customers need to clean the steel with vinegar to clean off the rust and they also said since we live in NC the climate leads to more rust due to the salt air (we live 100+ miles from the beach). I guess if you use inferior stainless steel, your products will rust and you can blame it on the customers for living near the coast. Funny - I never saw an item in owner's manual that grill-owners in coastal areas have more issues with rust and should be more vigilant. In their response they said "powder paint chipping that does not affect structural integrity of your product is not considered a defect in workmanship of material". Again, REALLY??? A BBQ grill less than 10 months old is already rusting and powder paint is chipping off and that is not considered a defect in workmanship. I guess that is more of a consumer defect for buying your lousy product! Save your money and take your business elsewhere. Lousy products and lousy customer service add up to a miserable experience leads me to say I WILL NOT EVER buy a Char-Broil ever again! read more

I keep forgetting to post info about my Char-Broil (model 463273513) BBQ. Is OK for hot dogs, hamburgers and steaks. But don't try to rotisserie with it - like a rib-eye roast. Especially one with bone in.The lid is not tall enough and the bone keeps hitting the lid and it was only a 4 1/2 pounds. After removing the tray and heat deflector, propping up the lid 3inches then covering the opening with aluminum foil; the roast was able to make a complete circle. Also the holes in infrared tray are not easy to clean. They are made out of stainless steel so I used oven cleaner which helped but its not like the old BBQs read more