They never call back or answer their email, that i had to ask 5 neighbors for cause they don't have one on the portal, doesn't work. The corporate office gives you an option to leave a message but hangs up before it lets you, I've been trying to get in contact with them for 3 months now but have heard nothing back, i get texts from them but i can't reply and the property manager sent one text out with his number but never answers or returned any of my calls. I have a bunch of questions about my lease and other property questions that none of the maintenance guys can answer nor should they because it's not there job, so if anyone that works there sees this, maybe it's the only way to get in contact with them. I'm at park royal apartments and would like to speak to someone by the end of the week. read more

We had a very good experience with one of the leasing agents named Keetah. She was very knowledgeable and answered all of our questions. Well fell in love with the 2 bedroom but unfortunately we needed 3 bedrooms so we couldn't lease. Other than that great location and spacious townhouse! read more

Chamberlin and Associates bought Arcadia Apartments a few months ago and renamed it Ava North, also own Ava South. They are repainting and not fixing any of the problems like the cockroach infestation or the plumbing problems. I've said it before, but I had a better living experience in Iraq. These people smile to your face and will screw you over later. Just do a Yelp or Google search on this company. Horrible. read more

This is a really bad property management company. They do not care about the tenants or the properties. I don't know who would hire them but the owners of the building I live in did. Complaints and issues fall on deaf ears and they have this place looking worse than the projects. The laundry room is filthy at all times. They premises are dirty and nobody seems to care. The quality of tenants has also gone down hill hence the dirty premises. Loud tenants loitering just like in the projects at all hours. It's a shame because we had good property managers and from one day to another we got stuck with this horrible company. It's gets worse. We didn't have hot water for about 7 days this past summer and they acted like it was no big deal. The AC issues also do not seem to be a priority as well as the heat. It was really cold in November and they had no urgency to get the heaters going. Between the hot water and heating and cooling issues I'm surprised nobody has taken legal action. Stay away from any place that uses this company to manage their units. Trust me you'll be happy if you avoid them. read more

Since Chamberlin & Associates has acquired the Sahara/Playa Palms in Gilbert, rent has gone up a staggering amount (Ex. 2br, 1bth was previously $1195, now $1495). The maintenance staff that was brought over from Chamberlain routinely settles for quick, cheap fixes or avoidance of the issue altogether stating that "the building is old" and "we're not able to fix the issue." The management company clearly is about profit margins and is making a wonderful, safe, and affordable community apartment complex into a cheap quality and unaffordable living community. Anyone looking to move here should HIGHLY consider avoiding this place altogether and finding a housing community that is not run by Chamberlin & Associates as this is not an isolated incident of a large real estate management company destroying hidden gems like Sahara/Playa Palms. Chamberlin & Associates states, "We pride ourselves on our attention to detail, commitment to accountability, and deep knowledge of the local market, all of which we leverage to ensure every property in our portfolio achieves optimal performance." The leverage that they are talking about is the people living within their managed properties. Chamberlin & Associates = great for investors, awful for residents. read more

They are the worst. I thought we had gotten away from them when we left Arizona but no they are managing our complex that we live in in Memphis, TN. The office turn over rate is crazy, they are not following the ada acts, and the regional manager from corp refuses to call anyone back. I have officially filed a complaint with Hud about Handicapped parking issues and property issues..Let's see how they like me now. They think they are playing with a dummy but guess what I am no dummy and no my rights...There answer to everything is they are working on it. They came in a couple of months ago all gung ho and now they act as if there tenants are not important. Oh wait it is more important to rehab them raise the rent to 700.00 and fill those up and forget about the tenants in the old units they have not been rehabbed. I would never recommend any property they manage. read more

It's hard to believe that the humans who run this company and manage their properties can be so utterly calloused to other human beings, to receive so many complaints and do nothing to resolve them. I've been working with a Syrian family who moved into The Cara Apartments 10 months ago. I thought maybe their experience was unique at this property, but it seems to be endemic with any property this company manages. I saw the apartment after the family moved in, and it was pretty disgusting. Throughout the 10 months of living there, they experienced many issues. The biggest one was that the two bathrooms had to be completely redone due to bad plumbing which put them basically out of commission (as well as one of the bedrooms which shared a wall with the bathroom) for over a week. No compensation was given the family while they endured the inconvenience. There were multiple issues throughout the lease period, no compassion was shown to this family who had recently fled to the US, barely spoke English, and were treated so poorly. Upon moving out, Carmen in the office was completely condescending and rude to the family and to me about doing a walk-through, getting their deposit back, continually changing her stories about the last day for them to move-out, keys not working, and the condition of the apartment after their move-out. Carmen completely rigged everything so that the family couldn't be present for the walk-through, said the keys didn't work and the locks would need to be drilled out which the family would have to pay for (maintenance had keys which she denied), took pictures claiming all the damage was done by the family (not true - apartment looked exactly the same when they moved in, but mysteriously no photos were taken upon move-in. Those were missing from the file.) Who knows how much of this family's deposit will be returned. Office hours are inconsistent, staff is rude and dismissive, and reviews at other properties run by Chamberlin & Associates are so similar that you wonder how a company can be so bad from the leasing agents on up to the top. Why would you want to consistently get bad reviews and treat other humans in such an inhumane way. It baffles my mind. read more

Review Edit: We've been trying to give our 60 day notice of non-renew for our lease and it has been absolute hell. You would think they would try to be at least a little helpful after how terrible our stay had been but it's been nothing but unanswered messages and "you have to tell someone else" anytime we do actually get to talk to someone. Terrible management company. They constantly ignore maintenance requests, leave notices on your door saying you cant have ANYTHING except a chair on your large back patio, sometimes 3 or 4 "notice of entry" slips A MONTH, and yet they still won't weather seal my doors. I've had probably 3 different managers in the short time I've been here. Avoid this management company at any and all costs. read more

These people come in and take over apartment complexes Raise your rent refuse to work with tenants start charging for washers and dryers that originally came with your apartment at no extra charge they are despicable and unbelievable!! If I could leave a zero star I would! read more

We had a 35 unit building in Phoenix and we were down to 2 different companies based on our interview process, of whom to hire as a property manager. We got suckered in Dave, the owner of Chamberlin, who did a great job of selling his company. What we was unable to do, however, was to deliver reliable, honest property management. He like to blame his staff turnover, and our building, not his own company. The final straw was the accounting fiasco, in which we discovered, during an audit, that they were billing us for "uniforms", among other things. As an investor and property owner I would run away from ever using this company. Just awful. read more

i lived at their solano pines community on black canyon highway from november 2019 til march 2020 i loved the apartment i had there because it was huge but maintainace. speaks no english and the. manager Audi Knooer is very rude and untrained and unprofessional and disrespectful she has no training. at all i was her target from when i signed my lease and thru out my short tenancy there and then the bitch had the nerve to illegally evict me over some false accusations and then even slandered and defaced my name to other tenants and then lied and squandered my name with lies and bullshit in court and that wasn't right at all. if you are looking for a place in north phoenix stay away from this property solano pines or any or their properties don't waste ur money keep driving this management company don't obey ada laws neither do their property managers and disabled people r easy targets for them to harass and bully people who r disabled making us easy targets for your property managers if i had known audi knoer was a deceitful bitch who hated people who r disabled i never would've signed that lease i am currently seeking an attorney to sue for an definite illegal eviction that was not valid based on false info and i have several witnesses to all of the mental anguish that the property manager and this rental company caused me from feb 19th 20 until 3 16 20 when i moved out and your secretary Monica told both me and my advocate to not worry about the 10 day non curable notice that i got based on bull shit that was told to your property manager and Don't you tell me what to comment here you just me to be hush hush about how unprofessional this management company is and how treat tenants who r disabled Ur just as bad as gorenter.com same exact level i had a hole in my living room ceiling and it leaked everytime it rained and i got ill from mold thru out the apartment i have the pictures of EVERYTHING and im GOING to show them to the judge in court and get compensated for wrong doing by audi k and the unprofessionalism by chamberlain and associates * solano.pines is a bluish grey color complex on the west side of blackcanyon highway about half a mile south of union hills its the only complex in that general area its looks nice but management needs to go enroll in business management classes before ill even consider going back there or refer anyone to live there read more

These people are a joke. They lie and steal your deposit. Don't ever rent from these people. Any property called "Revival on xxx" or "Revival" is managed by these idiots. They need to be reported to the housing authority and to the Safety department in Phoenix. read more

Actually 0 stars but they make me give them1!!!!!!! They recently bought Sahara and play palms. Older complex but large units overall. Not updated at all. Even the washer and dryer is MINE. Yet they think raising the rent over $1000 is acceptable and fair JUST BECAUSE AS THEY SAY ITS THE GOING MARKET RATE. Every week I see 3-4 uphauls of people leaving! They RARELY answer the phones in the office, force you to do their online portal, I have yet to have any work order fixed right. Oh their maintenance guy I did have in my apartment I practically had to kick out too, and yelled at me not to call back because they have no clue how to install or fix a dishwasher. OH and they have the nerve to send us email saying they are hiring maintenance, like I never had no complex do this. All they care about is money money money. They not only raised rent but added so many extra fees. I am moving of course, but my neighbor was recently in tears over finding out how much rent is going up. I like her am a single mom and you are causing so many to uproot their families just because we can not afford to buy! They had too major leaks shutting water off in entire complexes. Oh this is not acceptable! Your little updates are not needed just keep the property functioning for what you are charging! The notice they are providing tenants its not nearly enough time to find suitable homes. I wasn't even made aware of new management till right before the lease was up and told it should not go up that much. I did not get a 90% pay increase at work by the way. And from reviews see this is what this crappy greedy company does! read more

This absolutely the most horrible place I have ever been. I live at melrose and my experience has been horrendous since the beginning. Firstly (which should have scared me off to begin with) the leasing agent was 3 HOURS LATE to the apartments on the day that I was to move in. I have given verbal requests for maintenance which have been forgotten and ignored. My patio light and my CO2 monitor have been broken since February. Now my electric bill sky rockets for no known reason, yes I know it's summer and yes I know how to use my electricity in the summer this has never been an issue, in a 500 sq foot apartment my usage was well over 1000 KW which is absurd. So I called APS and they suggested to have the apartments take a look. Naturally I put in the request for maintenance stating that I needed someone to make sure my AC wasn't working too hard especially because I keep my air on 78, not to mention I work full time so I am barely home, and then THE NEXT DAY they closed it stating the work was done. I didn't even know that it was closed and I received a review for my maintenance and I thought that it was a fluke, so I waited and waited and a few days later finally decided to put in a nasty review and check out the "office", which is an empty unit that has been moved about 3 times since February without alerting any of the tenants and not to mention I have never seen the same person working here twice, the lady was quick to know who I was because of the scathing review I put in (obviously that gets some attention) and still not for a WEEK did someone come to look at my AC. And when I say someone I mean a maintenance man who came into my apartment stuck a thermometer in my vent and then LITERALLY SHRUGGED AT ME and told me it's fine. I asked him multiple questions about the unit and he was very rude on answering them as if I was the inconvenience here because there is something definitely wrong and I needed some help. So he left and I put in ANOTHER request asking someone to look at my insulation and the non existent weather stripping on my doors and windows. Not only am I absolutely livid that I am being treated like nothing especially considering the fact that the rent is absolutely insane for this trash heap of a complex I am now also completely broke because of my electric bills. I can't get anyone to help me figure out where all of this electricity is magically going in my apartment because I sure as heck am not using it. So run. Run from this company. They will not help you. They do not appreciate you. They only want your money. I am breaking my lease as soon as possible this is an absolute joke. This is an update. I broke my lease last August it has almost been one year and still this management company and apartment are finding new ways to mess up my life. I am applying for an apartment that needs rental verification for 2 years. The verification has been sent to Jaime MULTIPLE times and weeks have passed with nothing. He told me he could not find me in the system then magically I was found again. After speaking to him myself and asking him to please send in the verification as it had been 2 weeks since it was sent he still has not done it. Now 3 weeks has gone by and I am at my limit. I am not able to rent because of this laziness. I have called corporate but NOBODY will help me because he is the only one who will. I left a voicemail for Yolanda the regional manager who is conveniently out. I cannot believe that this place is still giving me a hard time. If you need to rent from anywhere and you see this sign in front you should turn around and run because down the road they will still find a way to treat you wrong. A disgusting show of customer service read more

Keep in mind I had no lease agreement. Ms. Jacome refused to give me one. Please get your facts straight before responding in kind.

TERRIBLE... We rented from Desert Gardens Apartments and have been trying for two-weeks to get information about our security deposit being returned as we moved out over a month ago. A.R.S 33-1321 states within 14 business days after lease termination, the landlord shall provide an itemized list of deductions together with the amount due and payable, if any to the tenant. No one will return phone calls at the complex, calls to the corporate office are met with resistance and no real offer of help. I would NEVER recommend this management company Or Desert Garden Apartments in Glendale, even to my WORST ENEMY! read more

I live in Paradise Vistas . They going up on rent for what? A 325 sq ft apartment should not cost me over 600 hundred dollars if it doesn't have upgrades such as a oven top and stove and a bigger refrigerator. Its not even worth it. I dont think its fair to overly charge for something that isnt worth that much. I left a message for the corporate office because I do not want to speak to the manager. read more

Napa Place Apartments are clean, well maintained apartments, they handle maintenance in a timely manner, and are respectful. I feel safe as well. read more

Property is beautiful but management is terrible. We were in a tight situation and had to choose an apartment fast. We love the newly remodeled apartment it's absolutely beautiful, but we will never live in another one of their properties again. The property manager Auvry never returns calls and always emails 5 minutes before close of business so you have no chance to get back to her. It had been nothing but a hassle since the day we moved in read more

I am a previous tenant of the Terraces. I paid rent on time every month and left the apartment spotless. I gave the appropriate notice for moving out, and even though I moved on July 21, 2017 (and had a walk through that day), I paid the rent for the entire month of July, as well as kept the utilities active until August 1st as per my lease agreement. However, my utility bill was outrageous for the period of 7/23 - 8/1. Clearly, someone there was using my gas, electric, and water. This is outright fraud. Emails to the management company keep getting bounced back as an invalid email address read more

Celi, I already have attempted to further waste my time trying to get ahold of someone from your office. I stand by my allegation because your company is dishonest and I am completely astounded at the lack of integrity. Perhaps this isn't a reflection of Chamberlain, but your particular employees. However, I cannot say that any interaction I have had with your property management company has ever been anything less than abhorrent. I know your manager forged documents upon my move out. Still didn't get my deposit and I was only able to finally get an email of a sloppy itemization move out last week. I moved out three and a half months ago. Chamberlain mistreats and abuses tenants in their managed properties. And quite frankly, it's baloney. read more

They can't seem to manage getting the utilities billed until after rent is due. Rent is not posted online until the last moment and utilities follow usually by the 2nd or 3rd, one time utilities weren't posted until the middle of the month. I typically wait until they post the utilities to pay which is often fine because rent isn't considered late until after the 3rd, but recently they have been serving 5 day notices early. January they served me on the 2nd even though it is states in my contract that non-payment notices are to be served on the 5th. If you want your payment by the 1st, get everything billed by that day. read more

Management is sub-par. Auvrey, the onsite manager at their property Agave Court in Phoenix is hardly at the office, is difficult to get a hold of and doesn't return calls. Had I read prior reviews before moving in, I wouldn't have ever rented here. Per a 3 year old review the same management problems existed. Water is shut off continuously without notice. They finally started notifying us after I complained to the corporate office "Chamberlin and Associates, LLC". The air conditioning continued to be a problem as well. The apartment reached 100 degrees at times. They provided swamp coolers and finally hotel accommodations at one time but was such an inconvenience that we decided to break our lease and move out. We asked that they consider waiving the fee to break the lease being that the cause was their negligence of not providing basic living essentials at times and a huge inconvenience to us. Most importantly the corporate office 'Chamberlin + Associates LLC is unprofessional and will not assist or return calls. I started calling them with concerns in March and continued to call until July with little or no communication from them whatsoever. I have 20 cell phone call logs of messages left and just as many emails. read more

Excellent company to rent from. Professional managers, Kayla is top notch. Fast service when a question or apartment need arises. Outstanding IT support from Nathan when computer support in the office was needed. Highly recommended this company for all your rental needs. read more

Napa place has been a great apartment to live at, we have been here for over 2 years and never had any complaints. Maintenance has always been awesome, very quick to fix anything or help like if you lock yourself on the patio lol. Kate is a great property manager who is always working hard for all of us here. Don't plan on leaving here anytime soon. read more

This must be the only management company in az that is still open for business. Well at least the properties. So little disregard for employees, vendor and residents. This is not about the owners but the supervisors that want to look good even if they put their employee's health at risk read more

Had rented a unit at Hayden Terrace through a third party leasing com. I paid the leasing company rent. When I moved I was paid in full. Six months later i receive a collection notice. The manager to the location was office site and changed three times in the 7 months i lived there. Now, I am fighting with Chamberlin to get a $457.00 collection on my credit. The windows leaked when it rained, After 4 months of living there i received an eviction notice. I had paid my rent to the leasing company and they assured me that Chamberlin was paid. I went to court and showed the judge my lease and proof of rent, case dismissed. Don't make me sue you chamberlin. Do what's right and get that mark off my credit. Next, I go to the local news. read more

this place is a joke!!! Renters beware, stay away oh and these reviews are all fake.... take a look at what was posted on the mailbox.. the walls are paper thin i can literally hear my neighbors word for word conversations in my house with the windows closed. If my neighbors fight or argue, which is often we can hear everything. The building is very old but thats ok, whats not ok is your not able to get high speed internet because the wiring is so old. Century link was here for like 3 hours trying to understand why he couldn't get my internet speed where it should be. He called his manager and the manager explained he knows Napa place, and the reason is the old wiring in the building and nothing can be done. So if you work from home like I do your basically screwed. This place is garbage!!!!!! When someone parks in your covered reserved parking spot, and you park in an uncovered spot they tow your car! BUT WON'T TOW THE CAR IN MY RESERVED SPOT..... read more

After getting in touch with the owners of the property, they allowed us to keep the sun shade because it didn't pose a fire hazard, it wasn't directly connected to the roof. Any shade or tarp connected to the roof pose a fire risk. ( the sun shade were attached to the building using steel links and attachments and not ropes) There was one apartment that had a tarp over their patio and so they were grilling and the tarp caught fire and burned two apartments in that unit. read more

PLEASE READ: Avenue 801 is run by the careless, highly unprofessional property management Chamberlin and Associates BED BUGS I didn't want to believe it but after waking up in the middle of the night numerous times to what I thought were hives, turns out I, like many others got BED BUGS A week ago I emailed the property manager about possibly having bed bugs (the bites have been occurring since Mid May!) and her shitty response was that if I paid $68 someone could come out and "inspect". Excuse me? you at least owe me at least the curtesy of covering that fee! Last night I woke up to bites THEN I go to the living room and there's a WORM!! WTH is going on with this place!? I do my part to keep my apartment clean but the management doesn't do it's part to keep the place in line. As a result, we're all getting BED BUGS. Surprisingly I've lived here since October 2015 (management has changed 3 times) and the issues get worse and worse. New management is terrible! I'm moving out later this month! I DO NOT recommend renting here. There is no on site maintenance and the property management is a joke. They're too worried trying to throw paint on the walls rather than solving the real issues and serving their tenants. read more

So dishonest and do not honor their word..find another property..NEVER RENT IF THIS IS THE MANAGEMENT COMPANY!I have lived in one of their properties for 2+ years during covid19, I was laid off..I made a pymt arrangement with the office and still received an eviction judgement..yet I am paid in full now and still live here!! I reached out to the rental office, the rental company and the attorney..nothing but run around! Avoid at all cost! read more

Originally posted about my first night in my apartment which was on the 15th and there was a mouse, second night another mouse, third night another mouse. I can't use my kitchen sink because its scorching hot. It only has one option which was hot water option - no cold water option. Garbage disposal isn't working which cause the dishwasher to back up which then leaked through the wall to the other side where my hallway is. Still haven't had my punch list addressed they did finally come and fix the garbage disposal but now the dishwasher doesn't work. It has been never-ending since moving in May 15th. This has been the most miserable rental experience with this company. Absolutely horrible and I would advise no one rent from this company. I'm actually looking into tenant rights and legal action to see if I can get out of this lease. read more

"Not Good" is being generous. This company bought riviera park apartments & for 30% increase in rent threw a fresh coat of paint around the property & that's it. No plans to upgrade or at the very least to have washers & dryers that work. There are maybe two working driers. To be fair the driers at this property has always had issues so that is not on Chamberlain & Associates. I can understand recouping an investment however a 30% increase is just pure greed & to justify the increase because it's "market value" is a very poor reason I doubt that if prices go down there will be a significant decrease in rent. With what I now have to pay there are actual amenities that other places that are "market value" provide here at Riviera Park Apartments just a fresh coat of paint & not giving a care about the tenants at all. I did ask Lexi about any possible upgrades to the laundry room or at least having functional washers & dryers just no plans to do so. Also doing this during a pandemic? Wartime profiteering. Now if the rent had increased by 10% that's reasonable. 30% or nearly 30% (my rent increased by $300.00) & zero planned upgrades is just greed. I was able to "negotiate" my rental agreement I was given 3 terrible choices I had to take the evil of 3 lessers. If in the event there are upgrades coming say as fast as the rent increase then I profusely apologize then again I'm sure that won't happen. read more

HORRIBLE CRAP DISGUSTING APARTMENTS. Looked at several at the View near 17th and Hatcher. BUGS (roaches and bed bugs)EVERYWHERE. Pool has missing tiles, NOT EVEN CLOSE to compliance, no safety equipment, deck has sharp pieces of metal sticking out. Bathroom ceilings have horrendous crappy repairs, mold and filth from toilet above leaking, other residents tell of maintenance requests not being done for MONTHS. Doors and windows are falling apart, everywhere. ROOF LEAKS EVERYWHERE when it rains, ruined furniture, flooring and walls. They won't fix ANYTHING. Lighting in non existent at night in parking lot. Had an earful from current residents. 5 management companies in 4 years, 2 managers in ONE month. Can't get anything done. STAY AWAY FROM ANYTHING MANAGED BY THESE LOW LIFE CLOWNS. All they care about is their commission. WON'T HELP THE RESIDENTS AT ALL. read more

Harassing me and commenting on my review and posting that I am somehow less legitimate and reporting my review is proof that no one needs to be renting from you...Stop being trash and you wont have any problems...Seriously/ read more

Andriana continues to impress me with every interaction we have. She is so quick and responsive to my work orders, I have never felt more at home. I am living alone for the first time in a whole new city and she has made me feel very confident and self assured. It's been a wonderful rental experience! read more

I moved into Revival Biltmore about two weeks ago. My AC has had issues for the past week and a half. I called the office and she said she would send someone out a week ago---nobody showed. The AC quit running over the weekend- I called Friday, Saturday and Sunday and left a voicemail for the emergency maintenance team. NOBODY called me back. It's average 117 degrees her in Phoenix in July. I try calling the office during business hours today and it rings forever and goes to a message saying "this person's voicemail box isn't set up. Try calling 602-956-1345 and see what you get. You won't get staff that is for sure. I can't even live in my own place!! read more

There are no words to describe how horrible this property management company is, but I'll try to give it a shot. Every single thing, from paying rent to getting maintenance is an exercise in futility. I have had no less than 7 property managers in less than 3 years. Each one has been incompetent, nearly impossible to reach, ridiculous to speak to and could give a sh!t about their tenants. If you are looking to rent and Chamberlin is the management company, RUN AWAY. Do not, no matter how cute the apartment, how great the deal is, move in. read more

This is by far the worst rental company I have ever worked with. Unprofessional with the application process as the computer didn't work so I had to wait a day after giving the holding deposit to find out I wasn't approved and then they wouldn't return my holding deposit even though it was their fault I had to wait a day. I am filing a small claims lawsuit for theft against them. read more

Napa place apartments are the best, Kate was very great to work with and really cares about the tenants and making sure everything goes smoothly thank you read more