In early May, I arrived early at the Hotel Carris in Porto. Employees offered to hold my luggage…read moreuntil check in time. Upon my return to the hotel a few hours later, I found that one of my bags had been stolen from behind the reception counter. Even to this date, the hotel has not offered compensation of any kind despite the fact that my luggage had been fully in their possession with the understanding that my items in their safekeeping. I have reached out to management who have shown no response, which I find completely unacceptable. Will not be using this hotel again and would recommend to others to find other accommodations in Porto.

The room was very very small. River view but couldn't see the River. Bugs all over the bathroom…read more Water in shower doesn't get hot. To make matters worse, the service at the front desk was horrific; no customer service skills, no positive attitude, no sense of feeling welcome. Purely transactional. I would never come back here.