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Certified Glass

3.0 (2 reviews)
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Services - Certified Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

2 More Services

Auto window replacement

Auto windshield repair

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Safelite AutoGlass

Safelite AutoGlass

(11 reviews)

Complete incompetence. Set an appointment a month out for a windshield replacement. On the day…read morescheduled during the appointment time they cancelled. They rescheduled. On the second date, technician called in the a.m. confirming arrival late afternoon. Late afternoon arrives and tech calls to cancel. Safelite owes me for 8 hours of wasted time at $40/hour. Incompetence is the hallmark of this experience highlighted with zero customer service resulting in no repair and a huge waste time. Abilene Safelite apologizes time and again on multiple reviews like this as if it's a popularity contest. Instead of playing games they need to get it right and run a service business. Look elsewhere! Drive to El Paso of you have to for service.

Home appointment missed, we were home, my wife was up i was sleeping because i work nights…read more Technician says he knocked but the three dogs in the house disagree. They go nuts if they hear a knock or doorbell on tv, when a real one happens it's mayhem. Apparently they had the wrong phone number, however they had the correct email, which i was checking often since getting up at ten am. Did not receive an email until 115 pm. Called to reschedule and was informed that the debit/ credit system is down and they will require cash or check. Its 2021 guys get paypal already nobody carries cash or checks. Service was not preformed, called my insurance cancelled the open appointment and will go with a local business.

Certified Glass - autoglass - Updated May 2026

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