Buyer Beware. Do not purchase CertainTeed roofing products. CertainTeed WILL NOT honor their warranty. Below is a letter detailing my warranty claim. To date, I have not received a response from the company. I am writing to you under the provisions of Massachusetts General Laws, Chapter 93A, Section 9, the Consumer Protection Act. I am writing to request relief as outlined in that statute. On or about 10/17/13, the following unfair or deceptive act(s) or practice(s) occurred: On 10/17/13, we hired a roofing contractor to install a CertainTeed asphalt shingle roof on our home. After 2 1/2 years the roof has failed. The adhesive strip on the shingles did not seal properly causing numerous shingles to lift and blow off the house. Since so many shingles are now lifting off the roof, the entire roof has been compromised. Since your product has a 30 year guarantee, we submitted a warranty claim. As recommended by CertainTeed, we hired a second Massachusetts licensed contractor to inspect the roof. He determined the roof was installed properly. Unfortunately my claim was denied by CertainTeed Corporation. Since CertainTeed refuses to honor their warranty we intend to pursue this issue in Massachusetts small claims court for the sum of $6,400.00, the cost of the original installation, plus 163.30 in court fees. Under the provisions of Section 9 Chapter 93A, I am providing you with the opportunity to make a written offer of settlement of this claim by repairing/replacing the roof or refunding us the total cost of installation within 30 days. If you fail to make a good faith offer of settlement in response to this request, and I institute legal action, a court may award me double or triple damages, attorney's fees and costs if the court finds in my favor. I may be reached at the address written above, or at (xxx) xxx-xxxx between the hours of 9:00 AM - 3:00PM. I look forward to hearing from you. Buyer Beware. read more

Our brand new roof was defective after 8 years. Filed a claim with Certainteed and they told us we were the third owner after the builder and the bank and therefore our warranty was void. We are the only people to have occupied our house! We bought it brand new! Known defective batch of shingles came out of the Portland plant as told us by a company rep. Now having to replace our roof to the tune of 25K. read more

Steve Hern is EXTREMLY rude. Their staff in claims has ignored my calls and emails for 9 weeks. I have requested a manager call me. Buyer Beware. Do not purchase CertainTeed roofing products. CertainTeed WILL NOT honor their warranty. read more

I just bought a house with a roof that was put on two years ago. Today I noticed a small leak and got the paperwork out for the roof. One of the reasons I paid as much as I did was because the roof was new and had a 25 year guarantee for workmanship and materials. I went to enter the claim on their site and immediately noticed two things - one, Today is Nov 3 2018 but their automated response has the date June 7, 2018 on the top. Not good, but maybe just their software. Two, the very first thing says how they don't guarantee against "bad storms". Hmm... who gets to determine that? Finally, they want me to take a shingle off the roof to send to them - which would damage the installation. Now I see these bad reviews. I'm really hoping they've made some changes to their customer service otherwise it sounds like a class action suit or even small claims. I"ll adjust this review as I get through their process. read more

For those who don/t know I had a CertainTeed roof installed on a house in Cape Coral FL. A little over 8 years ago my shingles started to come off I could reach down and pick up any shingle on the roof .I contacted Sunniland where I purchased the roofing after Certainteed looked at the shingles they determined that the adheasive holding the shingles down had gone BAD .CertainTeed rep.told me the tar strip on the shingles had gone bad .THE REP THEN TOLD ME THEY ONLY WARRANTEED THE TAR STRIP IS ONLY GUARNTEED FOR 5 YEARS .THE 30 YEAR WARRANTY THEY ADVERTISE IS NO GOOD ON THE TAR AFTER 5 YEARS iN F IS NO LONGER WARRANTEED IN FLORIDA. With this so called company only give a 5 year warranty on their products regardless of what LIES they advertise 30 year warranty .I know the shingles were inspected in Cape Coral they have the toughest inspection in Lee County Florida .If you read this make sure you do not use this brand .Their factory rep should never have a Manufactures job .He was laughing at the problem I was telling him about .I began making a living in Construction in 1960 .I never seen shingles with that Tar Strip going bad .I built houses for 20 years about 50 Custom houses a year .Never had that problem .If CertainTeed says 30 year warranty what is warranted .I believed the shingle was warranted for 30 years .This manufacturer should be Shut Down for the Lies they print and say .This crapiest of all crapiest of all Manufactures .If you do not believe me call CertainTeed 1-800-782 8777 read more