Worst Real Estate company I have ever done business with. The entire office was RUDE DECEITFUL &…read morelazy STAY AWAY from this company of bottom feeders

Pam Knieper is a realtor/broker to definitely stay away from. She "accidentally" sold our land…read moreseveral years ago. Her words not ours....Her client bought a house next to our land that we had for sell. They did not want a house built next to them and they inquired about buying our acreage. Pam was proud of saying she got it "confused with another listing" and told them it had multiple offers. It did not and Pam wasn't ethical enough to correct her mistake because it's all about commission. I remembered her complete unprofessional attitude and zero concern for clients who just made a large purchase through her .... she basically lied to them to pay top dollar for land and a second commission for her. Yes, we were glad to sell the land but didn't find her story very ethical or as funny as she did when telling us at closing. We have had at least 4 real estate transactions since then and made sure we never used her or viewed any property her firm had listed. We didn't want to "accidentally" be told a listing had multiple offers to elicit a higher offer. I think a honest realtor is what you want when making the largest purchase you make ... your home No worries... Pam doesn't remember us and confused me for someone else she has "been friends with for years". We are in a small town.... Pam acts like she is a celebrity entitled to special treatment at other businesses. She expects to be catered to above others I have asked around and haven't found anyone who likes dealing with her. Definitely wouldn't want someone like that representing me or speaking for me in a real estate transaction.

Randall Lane (Broker/Agent) has been an absolute godsend/savior. His knowledge, expertise,…read morepatience, and communications make doing remote transactions comfortable and worry-free - he's handled everything effectively and efficiently. So to you Mr. Lane - thank you for a job well done. Seriously could not have done it without you.

Kay Vern has been a huge help with our search for home or lot in Granbury. She patiently took us…read morethrough 11 homes that we asked to see in one day and she was willing to continue to look at lots after that, but we called it a day. While viewing the homes it was apparent she was looking after our best interest the way she pointed out things about each house. Unfortunately after narrowing it down to two houses, we got cold feet and didn't extend an offer. Kay was supportive and encouraging about our decision, not pressuring us or making us feel guilty. When the time is right and we're better prepared, we'll be calling Kay to help with the purchase of our dream home to retire in!

Couldn't give lower RATING or would. As a buyer of one of…read moreher listings it was a nightmare dealing with her. She was resistant and uncooperative with us as buyers including our realtor and foundation company's employees. Her favorite response was NOPE! Ultimately we were forced to hire an attorney to complete the purchase and force the closing date. Could include more but will choose to only share first hand experience.

Not good. I won't go into my experience. But it was bad enough to recommend you find someone else…read more Rude, unprofessional and lacking in knowledge.

I realize the normal process and ways things are done are in a state of flush because of COVID -…read morewho can come to a closing; face-to-face interactions etc. But, communication via eMails should not, have not been affected. The content, accuracy and responsibility for notification of status change has not been impacted by COVID. So when the Title Company sends a preliminary payoff and doesn't follow it up with a firm final payoff, the Title Company did not do their job. When a charge was challenged and the Title Company agreed / said they would look at the challenge then doesn't tell the buyer the charge is accurate and the final value is #########, the Title Company did not due their job. When the Title Company representative assumes a "non-Title-contest person" holds the same knowledge as they do, the representative is not considerate of customer service. Actual meeting and review generated a better understanding. Communications not adequate or effective.

Great location for convenience but staff not too responsive to communicating with my clients and I.read more

Been with this agency 25+ years and they are outstanding with their services and rates. Their…read morecustomer service is great and easy to talk to when I have questions. I also like it that they have several companies to shop my rates with.

I have my home and auto policies there and I live in Abilene. Couldn't find the pricing or service…read morein the the Big Country.