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    Central Pacific Bank

    3.8 (5 reviews)
    Closed 8:30 am - 5:00 pm
    Updated 1 week ago

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    Services - Central Pacific Bank

    Personal banking

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    4 years ago

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    5 years ago

    Terrible customer service in the loan department. Paid off car loan and waited nearly a month for the title to be sent back to me.

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    7 years ago

    Business owner information

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    Dean K.

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    8 years ago

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    8 years ago

    I love the friendly service at the Kailua branch. Julie and all the staff are so helpful and provide service with a smile .

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    Bank of Hawaii

    Bank of Hawaii

    (4 reviews)

    SHAMEEEEEE!! So I…read morehave a lockbox with them that I pay for yearly, and to open it, I had to open a checking acct also, so I did. The other month I went in and the teller lady said they raised the monthly cost for a checking account to 5$ just within that week. From I think maybe 1$?? Or less. That's a huge jump first of all. Secondly, she said, in order to avoid that charge, they require a minimum of 500$ be in the account at all times. I said whatever, but fine. Deposited an additional 500$ on the spot to avoid paying 5$ a month. This was in late Sept early October I believe. (Note: this is not my primary bank, nor will it ever be at this point, so I do not typically keep much of a balance here because I never use this bank. ) Now, I check my statements and they've still been withdrawing 5$ every month from my account, even tho my balance is still above their minimum, it's being deducted. This is complete bs! And no one there can or will explain as to why. So ontop of the fee for my deposit box almost doubling since I opened it, now I'm paying monthly 5x what I was, while abiding by their constantly changing rules. YALL SHOULD BE ASHAMED! .. and so many people will never know unless they constantly checked every transaction cuz you guys don't say anything!! My advice... FIND A CREDIT UNION! IF I DIDNT NEED A BOX, I WOULD NOT DEAL WITH THIS BANK EVER. A'ole.

    NOPE, NOPE, NOPE!!!!…read more Do not waste your time! This bank is a joke! Their systems are out of date and you literally pay for it... in every way they can ding you!

    Central Pacific Bank

    Central Pacific Bank

    (19 reviews)

    Another reason why I believe I made the right decision by switching banks last year to Central…read morePacific Bank (CPB). Recently I was gathering my tax documents ready for my CPA but could not locate my 1099-INT from CPB. I was able to obtain a digital copy via their chat message on their mobile app but noticed the document's font was on the small side. I forwarded the digital copy to my CPA and was concerned about possibly misreading the 1099-INT so I decided to stop by CPB's Kaneohe branch. Located on the far end corner of Kaneohe Bay Shopping Center that's near Donut King and across the street from Leonard's Malasada Mobile at the corner of Windward Mall, this branch is one of CPB's 27 locations statewide. They are conveniently located in Kaneohe with ample parking and also operates 6 days a week. Plus, they are near my part time job. I walked up to the teller on a State holiday afternoon with no line and requested for a duplicate 1099-INT but it was tricky as I had changed account registration after opening my account in September 2025. The teller had to reach out to another employee for assistance. It was perhaps a matter of less than 10mins for the teller to obtain a more visible 1099-INT. I then hand delivered this to my CPA's office a few days later as the receptionist at the CPA's appreciated a more legible copy. Mission accomplished. I'm very pleased with the service so far extended to me at CPB, especially the willingness to resolve my issue and attend to my banking needs. 2026 #45

    My parents are long time customers of CPB since the late 50's! Now in their mid 90's they still get…read morethat old fashioned customer service that CPB is known for. Always greeted with a smile and a hello. Thanks CPB for always making my parents feel like they matter.

    Central Pacific Bank - banks - Updated May 2026

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