What a lovely bank…read more.. Since I'm heading out to Kailua I'd though to give the area a try and found this bank sharing the lot with Whole Foods and got my choice of parking very easily. Just a simple transaction though the wait and process feels so complex though I'd rather be safe than sorry and be patient with the whole process. There was just one teller and from the look of the person in front of me it had been a wait but sense I got here just in time as a long line started to form behind me I got my biz done in just a few and got on my way. Thank you!

Had to get a Cashier's Check. The bank itself was really…read morenice, clean and a relaxing ambiance. Sunny the Bank Teller was super friendly and customer service was excellent (her name truly matches her personality). Wait time was short and no line. Mahalo for a great experience!

SHAMEEEEEE!! So I…read morehave a lockbox with them that I pay for yearly, and to open it, I had to open a checking acct also, so I did. The other month I went in and the teller lady said they raised the monthly cost for a checking account to 5$ just within that week. From I think maybe 1$?? Or less. That's a huge jump first of all. Secondly, she said, in order to avoid that charge, they require a minimum of 500$ be in the account at all times. I said whatever, but fine. Deposited an additional 500$ on the spot to avoid paying 5$ a month. This was in late Sept early October I believe. (Note: this is not my primary bank, nor will it ever be at this point, so I do not typically keep much of a balance here because I never use this bank. ) Now, I check my statements and they've still been withdrawing 5$ every month from my account, even tho my balance is still above their minimum, it's being deducted. This is complete bs! And no one there can or will explain as to why. So ontop of the fee for my deposit box almost doubling since I opened it, now I'm paying monthly 5x what I was, while abiding by their constantly changing rules. YALL SHOULD BE ASHAMED! .. and so many people will never know unless they constantly checked every transaction cuz you guys don't say anything!! My advice... FIND A CREDIT UNION! IF I DIDNT NEED A BOX, I WOULD NOT DEAL WITH THIS BANK EVER. A'ole.

NOPE, NOPE, NOPE!!!!…read more Do not waste your time! This bank is a joke! Their systems are out of date and you literally pay for it... in every way they can ding you!

I have the most positive experiences at this AMS branch! Everyone there is amazingly helpful,…read morecheerful, willing to help! In the most uncomfortable situations they have been professional, non-judgmental, and detail oriented! Highly recommended this branch! Mahalo for always helping

Great Bank and customer service. Quality staff with great rates for mortgage and loans.read more

Usually dont have issues at this branch but had a rude experience with teller #1429 and her male…read morecolleague on 1/24/26 around 11:30am - 12pm. They were rude and condescending instead of being helpful and understanding when I had a misunderstanding of what numbers were needed for a shared branch account. I simply provided what was listed on my statement. Ive listed the same numbers before with other tellers and they have never told me I dont need the last 5 digits of the shared branch number. So how would I know? They found my account pretty quick (cant be more then 5 minutes), so not sure why their fuse was so short. I hope this is NOT how they usually treat customers, especially if they're elderly where extra help is needed.

I'd probably put half star if I could. Service was unacceptable. My husband went in before I did…read moreand waited in line with 3 tellers at the windows. When he was to go up. They all closed, yet opened when another man walked in and helped him. He went behind that customer and waited. Yet, received NO HELP! Left him standing there. He waited in line and in that bank for over 30 minutes and wasn't helped! Yet, when I walked in to see what was going on, then I was offered help. WTF?! Straight pathetic, he was being nice. Never again! I told him switch banks. At least mine offers nice greetings at the door. ​

I love Territorial Savings in Kailua! They are so friendly and helpful. The banking products are…read morejust what I need and the interest rates on their CDs are great. Highly recommend Territorial Savings and this location.

This is a great bank with lots of locations. I with they had longer business hours but other than…read morethat it's a great bank with friendly staff

Helped me obtain a car title replacement with speed, professionalism and understanding of my…read moresituation.

I accidentally chose the wrong account when paying a credit card bill and even though 8 hours later…read morethe balance was back in the positive, they stacked fees on fees with no consideration to fact that I have only over drafted one other time in the 10 years being there and am usually super responsible. I like credit unions because they are supposed to be for the "people" and feel more like family. Ko'olau is good if you live in Kailua and never make mistakes with your online payments. The customer service was great, but they still charged me. I just need a place with a little more flexibility and consideration for human error.

I'm now on mainland. I refuse to change banks. Kailua branch team are amazing, I feel valued, am…read moretreated better than exceptional. And I feel safe in their financial hands. Never want to bank else where.

So... nice bank, but horrible parking. It shares the same entrance as McDonald's, and if you're…read moreneeding to visit the bank during lunchtime, chances are that getting out of your stall is going to suck. A friend of mine once had to ride through the McDonald's drive-thru just to get outta there. It's a small bank, but friendly -- too bad the parking is such a pain.

My husband went in to withdraw some cash. It was a bit out of our way to get here, so having a few…read moremore accessible locations in Waikiki, North Shore, Ko Olina, etc. just to cover all the coasts--where most tourists spend their time--would be great. Other than the drive, the service was quick and efficient.

Went in 30 minutes before close and was helped within 5 minutes by Sarah, she was super friendly,…read morepersonable and had a great sense of humor(:

Another reason why I believe I made the right decision by switching banks last year to Central…read morePacific Bank (CPB). Recently I was gathering my tax documents ready for my CPA but could not locate my 1099-INT from CPB. I was able to obtain a digital copy via their chat message on their mobile app but noticed the document's font was on the small side. I forwarded the digital copy to my CPA and was concerned about possibly misreading the 1099-INT so I decided to stop by CPB's Kaneohe branch. Located on the far end corner of Kaneohe Bay Shopping Center that's near Donut King and across the street from Leonard's Malasada Mobile at the corner of Windward Mall, this branch is one of CPB's 27 locations statewide. They are conveniently located in Kaneohe with ample parking and also operates 6 days a week. Plus, they are near my part time job. I walked up to the teller on a State holiday afternoon with no line and requested for a duplicate 1099-INT but it was tricky as I had changed account registration after opening my account in September 2025. The teller had to reach out to another employee for assistance. It was perhaps a matter of less than 10mins for the teller to obtain a more visible 1099-INT. I then hand delivered this to my CPA's office a few days later as the receptionist at the CPA's appreciated a more legible copy. Mission accomplished. I'm very pleased with the service so far extended to me at CPB, especially the willingness to resolve my issue and attend to my banking needs. 2026 #45

My parents are long time customers of CPB since the late 50's! Now in their mid 90's they still get…read morethat old fashioned customer service that CPB is known for. Always greeted with a smile and a hello. Thanks CPB for always making my parents feel like they matter.