I just had the worst experience at the Henderson location. I had a simple appointment to go over my…read morelab results with my primary care provider Christine V. The previous time I did this, I was able to go during my lunch break. Here's what happened this time. First I got an email from PDS Medical on 12/24/25 reminding me I have an appointment on January 7th, 2026. I confirmed the appointment. Then I get an email on 12/30/25 reminding me I have an appointment and letting me know that I can save time by using e check-in. Done. I checked in using the online portal. Finally. I got a text message the morning of my appointment on Jan 7th again reminding me I have an appointment. Confirmed! My appointment was at 1:30pm, so I took a lunch break from 1:00pm-2:00pm. I showed up at 1:15pm. Checked in at the front desk. The receptionist, a very nice lady named Esmeralda charged me my $70 copayment. She emailed me my receipt. Receipt received in my email at 1:17pm. I waited in the lobby patiently. I was then called in at my appointment time exactly at 1:30pm. The assistant took my blood pressure & weight, then escorted me to the waiting room at 1:35. I sat in the waiting room until 2:00pm! Christine V. never showed up! I heard her walk into a room of a patient that showed up after me at 1:58pm! There was no communication from the staff letting me know they were short staffed. Nor was there any communication for warning me that the wait would be longer than expected. I left as soon as my lunch break ended 2pm (and returned to work late). I did let the nice receptionist know that no one ever came in the room to see me. She could tell I was upset when I walked out. Do you think anyone called me to apologize? No! Not during the drive home, nor during the remainder of the afternoon or evening! The next day I got a message from the MyChart portal letting me know my prescription refill was denied. The portion I paid for my blood work on 12/24, and the $70 copay for the office was a waste of money!

Horrible! Avoid coming here if you can. I had an appointment scheduled at the Sahara office because…read moreof the convenience of being 5 minutes from my home. I tried to reach their office before my appointment due to a miss call and no one could tell me the reason why they initially called. I arrived at the original location only to be told that my nurse practitioner changed locations and that my appointment was moved to Henderson. They decided to change my appointment last minute to this office which is not what I agreed on. The appointment was made to discuss my blood results/ count as a physical but since they could not communicate the location change in a timely manner this appointment was "cancelled". Due to the inconvenience they decided to continue my appointment virtually. An appointment that is 100% covered by insurance turned into an almost $350 appointment. I have been trying to get this issue resolved and was told they would resolve it when my insurance representative got in contact with them but now it looks like they sent me to collections. Do not under any circumstances come here!

In this ever changing journey to proper wellness I need help achieving this. I need to know that in…read moremy younger years I have not done damage that can be reversed. That is the reason for my visit today. Sometimes we tend in think we feel fine, but there might be small things wrong that can lead to monster issues. Valhalla Wellness is just the place where I feel comfortable as a patient and with the doctors to explore this. When I walked into the office the front staff greeted me and I was so impressed at how the feel and atmosphere of the office is. The office is very clean and nicely done. I did not wait long for the doctor, actually I was still filling out the paperwork when they called. I finished the said paperwork in the room while talking to the office assistant. I came in for a wellness evaluation. I found this business looking for a second opinion. While I am not seeking my second opinion here I did ask the doctor to evaluate the notes from my primary physician, and he looked them over during the visit too. After the appointment I now have more knowledgeable to continue the journey to wellness and actually make it. I guess we cannot fight fate, but we can give her a reason to go slower or stay away for a time. I was highly pleased with the outcome of the information I was given and will be back to follow up in 30 days with the wonderful staff .

The staff is very helpful, friendly, and very knowledgeable. My consult for wellness with Dr…read moreDudley was very informative and engaging, I really enjoyed our banter lol. And Angelica was such a peach, she helped me to understand the basics of the products I was purchasing and offered assistants in the future of I needed any help.. Definitely love having found this place!!

Scheduling an appointment online was easy and convenient. This was my first time visiting this…read morelocation, and if you're driving there via the 95 to Horizon, be aware that you'll need to make a U-turn. You may consider coming in from College Drive as a smoother option. The office and parking lot are both on the smaller side. There's a sign out front asking family members not to enter due to limited space, which makes sense given how compact the area is. That said, it wasn't crowded at all when we arrived on a weekday around 3 PM. The facility has a few check-in and payment windows, and some tablets available for testing. Overall, a straightforward and less than 15 min visit with appointment. Staff is friendly. Food license is good for 3 years.

This office has been truly exceptional. From the moment you walk in, the front desk staff create a…read morewarm and welcoming environment, and the medical assistants consistently demonstrate professionalism and compassion. NP Kota and Reynoso, along with Dr. Uson, provide care that goes above and beyond expectations. Your dedication to delivering high-quality, patient-centered care is evident in every interaction. You not only bring a high level of expertise, but also genuine kindness and attentiveness, always taking the time to listen and advocate for your patients. That combination is rare and deeply appreciated. Thank you for your continued commitment to excellence, it does not go unnoticed and makes a meaningful difference in the lives of those you care for.

A reliable healthcare provider with a wide range of services. The staff is generally professional…read moreand knowledgeable, and appointments are usually handled efficiently. Some visits can feel a bit rushed, depending on how busy they are, but overall the care is solid. It's a convenient option for routine checkups and ongoing medical needs.

They took my daughter right away, Dr. Denton was very professional and gave us refferals that same…read moreday. He also took the time to write a letter we needed. I Recommend this clinic 100% thanks!!

POOR patient care. Seems like I can never get an appointment until a month out. They've cancel in…read moreperson appointments for virtual appointments multiple times. What's the point of having a primary when I end up always having to go to an urgent care since I can't wait one month to see my primary. Horrible front desk people never helpful. I wish I could give them 0 stars.

Again, nobody likes coming to the doctor, but at least having a place that makes you feel warm and…read morewelcome helps out. I've been coming to this place now for a few years, and has always been a top-notch experience. The only bad thing is parking can be limited, so if you do have an appointment I suggest getting there earlier than you would normally so you can find a place to park. Inside, the lobby is warming and vining, they have a digital signboard so you can find your doctor without a problem plus elevators and a staircase if you desire to walk up the stairs. The check-in area is very spacious and nice and all of the girls at the front counter are super friendly making it a very nice check-in experience. The actual doctor's rooms are neat and clean as they should be and feel very comforting rather than just a sterile environment. Bottom line? If they are a part of your insurance network, I highly suggest coming here. Because it is a great way to make an unpleasant experience more comfortable.

The employees here are friendly and efficient. I had a very positive experience here coming in for…read morean x-ray. To get an x-ray you can come in as a walk in as early as 7am. I did this and it wasn't crazy busy. I checked in, had my x-ray, and was leaving in 10 minutes. Both the receptionist and the technician were friendly and efficient. I assumed I couldn't bring my kids because other spots in town have a no kid policy, even for ultrasound. The technician said that if I ever needed to bring my kids that it would be okay. Hooray for a facility making healthcare accessible for parents! Thank you for the friendly and efficient service!

Office staff and PA's non empathetic, rude, incompetent and indifferent. On April 26th I called and…read morespoke to a patient care representative about some paperwork I need filled out by May second. I was told just bring it in to the office. I did so. Gave it to I believe Rene at the front desk. She said she'd put it in my doctors box. I called daily to remind them of the deadline. They assured me they would get it done and someone would call me once it was faxed. A week later on due date I went to the office and the paperwork was not even looked at. The receptionist Rene said she would get someone to take care of it. A PA wrote up the letter, gave me a copy and said they would fax it that day. Upon getting home I looked at the letter and it did not contain the information I had requested to be put on it. I was also told that day things like this could take up to two weeks. They needed to tell me that in the beginning not on the due date. I've been so stressed all week. This is a huge monetary matter and no one at the office could care less. It seems like they were intentionally messing with me. It's 6:10 the office is closed and I never received a phone call letting me know it was faxed. I'm livid.

Horrible receptionists. Place is always empty, wonder why?…read more Gloria is always rude, no customer service skills whatsoever. On the phone is worse. Ugh.... She will cut you off when you're trying to explain anything. She seems like she hates her job. She makes my Parents and myself not wanna come to this location anymore. Can't wait to switch insurance.

If you go here just be prepared to be told a 2hr wait no matter what. Some hate their job and you…read morecan tell but if you want a quality Dr ask to see Dr Dee. She is the best Dr they have on staff. I only see her when I have to go here. She takes her time with patients and covers all bases and actually cares about patients. She is a very high quality Dr and I wish she had her own practice because she would be my primary for sure. Give this Dr a raise PLEASE!!!!!!!!!

Long wait for just an X-ray!! Ridiculous! You can't tell me that every person that walked in this…read moreclinic had an X-ray ordered.

I have been to this doctor one time Dr Mark Thiele.. I went in today for blood test results and to…read morelet him know I was sick and see if he could give me anything for it.. but he refused to see me because I was sick! I told them that I had dispatch health come to my house and they tested me for a flu and covid & the test both came back negative, but that made no difference to them. I mean why else do you go to doctor or who else would you go to if you're sick if not your own freaking doctor?? I am a retired medical assistant and i've never heard such ridiculous BS in my life! You know when you go into the field that you're gonna run into sick people, so I don't understand turning them away you away when the only other alternative is another doctor or a hospital. Get real, Doctor, why are you in the medical field?? It sure isn't because you care about sick people

If i could give no stars, i would. They made me cry here.... im 20.... goodnight…read more I waited 4 hours just for an inhaler refill BRUH. They has me TOASTED past hour 2 waiting for a check mark. Once i made it apparent it was just for the doctor to tell me I can in 2 minutes... Fasho

Very bright and clean surroundings. Pleasant staff and access to state of the art…read moreTechnology in Treatment. My first appointment is Friday with Dr Jose Valladares. I'll make further entries after that visit.

I had a horrible visit with a Doctor, I won't say his name, since I've already addressed it with…read morehigher management. He told me my results were old and left almost immediately after that (I'm sure you can guess which Doctor it is, as it seems past reviews have mentioned him). I didn't even get a chance to ask any questions, which felt dehumanizing. Neither did he even notice that I was flagged for *Pre-Diabetes** on my blood test (huge concerning indicator for me, since I have family history of Diabetes)!!! That being said, this is a 5 star review because Nurse Ina and the front desk supervisor, Angie, turned this horrible experience into an amazing one. Angie comforted me as I was crying over the experience and with the advice from Nurse Ina, did everything in her power to help resolve the situation. She went above and beyond! I left that Doctor consultation on the verge of tears and then left the office crying happy ones. I was so ready to find a new Dr's office, but Angie and Nurse Ina (who deserve a raise!) were so spectacular that I am absolutely excited for my next appointment. Thank you to Angie and Nurse Ina. I sincerely hope that you are rewarded by upper management for the kindness and care you treated me with. If it weren't for you, I would no longer be a patient. As for the Doctor in question, I hope no other patients have to go through what I went through. I hope after this experience, he understands that patients take time out of their day to see a Doctor, the least he can do is ask if they have any questions. No one deserves to come out of an office visit feeling utterly neglected.