It is very sad what this office has become. They have lost sight of what matters: the needs of the patient. All they care about now is money. I asked some basic questions through the portal about how vitamins and collagen work and affect EDS, including if taking collagen supplements will cause problems for people with EDS. Instead, his NP Kelli told me that I, as a disabled person on SSDI who can't work, would have to pay $500 for an appointment in exchange for information, saying they had to examine me in order to pesonalize the vitamin recommendations. I was not asking for recommendations!! I just wanted to know how they worked in people like me ‍ I have never had a provider refuse to provide general information or charge $500 to get it. When I said this, Kelli just provided basic information about collagen that could be easily looked up on google. I would understand if I was asking complex medical questions, but all I wanted to know was certain how vitamins and collagen work! This should not cost $500 to learn about. They also will not provide a list of EDS aware providers in the community if you ask them if they know of any. I used to think criticism of him no longer taking insurance and jacking up prices to pad his retirement was considered unfounded. Now I see that it is not. In their responses, they claim that they are focusing on providing good, professional service, but taking advantage of people with disabilities on SSDI is the exact opposite. Btw they say they offer competitive cash prices, but none of my doctors charge this much for an appointment, not even the uber specialized ones who have more certificates than Dr. Saperstein. read more

Dr. Saperstein has been my neurologist for several years. I'm writing this review because I recently read several reviews and was surprised at the criticism of him moving to a non-insurance based practice. The healthcare industry is a mess as many of us know. If it was efficient, I would not have spent decades wandering through it misdiagnosed, blamed for a genetic disease, and worse, punished for what doctors could not and would not accept; my symptoms. Dr. Saperstein is a doctor who listens, does not judge, lights up when new connections are made (recent ATS confirmation with my ongoing communications with the world expert who discovered the rarity of it). Dr. Saperstien does something brave as a doctor as well: he simply says,"I don't know" when he doesn't, instead of definitively telling me something that could be worse or giving me a diagnosis that's wrong, and more frightening, medically gaslighting me and telling me it's "nothing" or in my head or "anxiety". The number of woman who lose their lives because they are told their symptoms are some emotional cause or a primary and secondary gain is attention is a pandemic disgrace. Dr. Saperstien is not one of these doctors. He respects his patient's experience. As a provider Dr. Saperstein keeps an immaculately clean office that runs more efficiently than any office in the valley I've been to. Like a synergistic ballet of moving parts tending to the care of patients one at time. Because Dr. Saperstien takes his time with each patient. It's a no-nonsense office. His first time fee is high, but like any business owner he pays his staff, rent, insurance, taxes, the list goes on. He's not exploiting patients. As an existing patient he has been generous and kind when I've needed a letter for travel or other reasons. And followup appts are reasonable in cost. And he still values the long time patient. These days in the US patients have endless diagnosis. With Dr. Saperstien his focus is not the name of a disorder but how he can help. Since working with him he's helped me find the best dosage of an a specialty orphan drug, an unusual dosage of an element for metabolic wasting issue, and was diligent in finding a low dose medication for sensory issues (bright lights, loud noises) to help reduce with startle in a very noise world. Medicine truly is an art as much as a science. Dr. Saperstien does not know I used to be a provider in Holistic Medicine: CCM specifically. Years of education and training, huuuuundreds of clients. My PI when I was grandfathered into the first PhD program in complimentary medicine was at UCLA. I still have the 1500 pages of research papers, books, et al. But had to leave due to illness. I often think of the subject; "The Histapathological Diagnosis of Beta Cell Failure in Type II Diabetes and the Psychoimmunological Impact on Patients". My original connection to AZ was helping in the production of a doc called "The Diabetic Cure", and convicting a very famous New Age Guru several counts of negligent homicide after he took advantage of vulnerable believers. (The Secret is there is No Secret). Dr. Saperstien does not know not I have a side gig as a part-time crime fighter. lol. I've helped put at least 30 bad people behind bars. I have a Channelopathy; we have unusual minds that help law enforcement. However, most neurological disorders or illness do not have cures, only management. So many dreams patients have for their lives are not fulfilled. This is hard on the patient most of all. I don't know how much doctors know about our lost dreams and potential as years of our lives go by. My originally career was in music and theatre-- I was a professional singer from a very young age, including going to a prestigious Music & Art HS in NY, and even touring as a young person. But disease catches up. My singing voice is gone. Even once the star of a crappy short lived TV show, oncer modeling and acting while doing all my studies. But years of medical misdiagnosis has led to a life derailed. Disease takes everything. But if your are blessed, you will find a doctor who sits face to face with you as Dr. Saperstien does (this is what I leaned in intake-- very important to show respect for a patient) as he does not tower over you when you meet. He's kind, caring, thoughtful, will come up with a plan if needed, or if it's just a check in. He's a doctor, he's not a magician. He's honest, no fuss, no false promises. That's a lot to say about anyone in today's world. He has integrity. And his office staff including Fran and all those who work with him are a reflection of his standard of excellence in an ever unravelling world. I leave his office feeling hope. read more

This office recently decided not to accept insurance. Their business, their call, sure. But they want $2,000 for an initial appointment (testing fees not included, though you can file with your insurance on your own to potentially cover those), $1,000 for an immediate follow-up, $750/hr for any appointment after that, and $175/hr to see his PA (if it's "deemed appropriate"). These are costs that a majority of people cannot fathom. Yes, this dude's a specialist. But he knows he's the only specialist for EDS in AZ now and it appears he's decided to give people the shaft by taking advantage of his position. He may say he wants to help his patients, but based on his pricing structure, it seems he only wants to help them lighten their wallet. I get it, I'm trained in a field that's ridiculously expensive to get into, and I literally hold people's lives in my hands when I'm working in this field. I should be fairly compensated for being good at what I do. But this guy's taking that to a whole 'nother level. Here's to hoping he prices himself out of practice... read more

For 24 years, I have been asking doctors to help me understand what was wrong so that I could figure out how to start getting better, and Dr Saperstein was the only one willing to listen to me, think about what I said, diagnose me, and then proceed to help me manage my problems. He is definitely the best doctor I have ever had, and I have had quite a few. After he diagnosed me with EDS and MCAS, so many of my problems are starting to make sense, but more importantly, I know how to fix many of them and he has helped me put a management plan into action. read more

I made an appointment a few months ago (this took some aggressive planning on my part as I live in Tucson (a 2 hour drive),work full time and have two children's schedules to negotiate. I received a call on Friday to remind me of my appointment on Monday. I called back and confirmed verbally with Carrie. Later I received a call back from Carrie stating that she didn't have my paperwork and to arrive 30 minutes early to fill it out. I arrived 45 minutes early for my 10AM appointment and was told that the appointment had been cancelled because they didn't have my paperwork. I told them I would fill it out now as I had been directed. I told them all about my voicemail message and that I was getting text messages that show my appointment was not cancelled. I get redirected to Fran, Dr. Saperstein's office manager, and (as I was later informed) spouse. She told me that she has sent me several emails. I had not received a single one. I literally searched my inbox in front of her and showed her. Sitting there in her office, I find it in my Spam folder. So I have filled out my paperwork, provided evidence of insurance and shown her where the errors in communication lie. I tell her that I just would like to be examined and establish care. She tells me that they are booked out 6 months for new patients and acts as though she is doing me a grandiose favor by rescheduling me for 2 weeks out. I am crying in her office and feel so disrespected that I tell her just to shred the paperwork. I won't be coming back. There are a multitude of things that bother me about this interaction but I think the blatant lack of ownership over the miscommunication is most frustrating. I am a medical professional, and although I do not treat the human species (I stick to 4 legged patients) I wouldn't dream of treating my patients and clients in this manner. I can't speak to Dr. Saperstein's medical expertise but I will say the customer service could use some serious work. If you struggle with technology or just don't check your spam folder this place isn't for you. And being calm and pleasant and seeking sympathy doesn't work so don't bother! read more

Dr. Saperstein came on as my neurologist while I was in the hospital and no one else was able to figure out what was going on with me. He was able to prescribe treatments and medications that enabled me to get out of the hospital, deal with my pain and live again. He listens to his patients and works with them to find the right plan for there individual condition. He is an incredible doctor who finds answers for his patients! read more

Dr. Saperstein is a wonderful and caring doctor, and an excellent diagnostician. He is one of the few doctors that understands Ehlers-Danlos and knows what treatments will improve your quality of life. He listens to what you have to say, and tries his best to help guide you to the care you need. I so wish I had found him 20 years ago in my quest for a diagnosis. read more

Dr. Saperstein is a truly Amazing provider. He is thought, caring and doesn't give up just because you don't fit the box. He will guide you in all the ways he can. If you have complex health issues, check him out. Not only has he treated my wife for 6 years, but my kids and myself. You won't find anyone else like him. He gets it! Thank you for all that you do. read more

There really isn't anyone or anything comparable to Dr.Saperstein. Whether i was seeing him for the first time at 15 years old to now he has always consistently made me feel safe and cared for. He doesn't give up. Every time I bring up a new symptom or want to change up my routine he's always a message away and typically calls me within the day about it. Following to his new clinic that specifically focuses on my community that share the same rare illnesses as me is a huge step into becoming more visible. He wants to help in any way he can but more importantly he cares about my well being way more than I ever could have expected and having him as the lead on my case has been a very productive move. He works and refers to other knowledgeable physicians and truly never ever gives up. I'm not the most ideal patient as I have a few reserves to testing but he is patient every step of the way. The rest of my medical team knows their place in my care because of how much they respect Dr Saperstein and how much he's done for me and others. If you have a chance, please go see Dr. Saperstein. He saved my life and gave me so much more than just a handful of meds and some dry humor, he gave me hope that one day I'll be able to live semi normally and faith that research is coming, and that there is a big and loud advocate that's ready to tackle dysautonomia and all the other bs that comes with it. That advocate is Saperstein and with the help of his dazzle of zebras I think it's safe to say, he's got this. read more