I wonder if this Subaru dealership is independently owned because pricing here is outrageous & inconsistent. I took a used vehicle in for a pre-purchase inspection. I was quote $262.50 + tax & supplies. When I arrived, the advisor told me $365. I mentioned about $262.50, the advisor said it has been a yr since they didn't a pre-purchase inspection, so the price might have gone down and he didn't know. He then checked with his manager and said they would honor me $262.50. After the inspection, I was charged $280.61 OTD. They said they would take the car out for a drive on the highway as part of the inspection. I asked about that when I picked up the inspection report and noticed there was only 1 mile difference from the drop off. The advisor said what's what he put on the inspection, he didn't know what it is on the car. I later checked the odometer and no, they didn't take it out for a drive as part of the inspection. No video or photos taken either. The advisor did show me what they meant by exhaust leak. They were super slow here!!! A couple days later, I took another vehicle to Subaru of LV for a pre-purchase inspection and their price was only $199.99 OTD. They even offered me a ride from/to them. Customer service was much better & faster. Centennial Subaru is bad news! I wouldn't come back. read more

The BEST experience I've ever had in a car dealership. I had to make an emergency stop on a 6000 mile road trip. These lovely folks took amazing care of me even though I was out of state and it was free under warranty. The amazing coffee and tea machines AND snacks in the lobby are pampering. read more

Recently purchased a used vehicle last month from this dealership and was not very impressed with the service provided by the sales/used car management. I noticed several imperfections on the vehicle and brought them to their attention, but I was told that a "thorough safety inspection" had already been conducted by the technician. I was disappointed with the customer service, especially since I expected a higher level of professionalism from the dealership. read more

Thank you to Chance Slingerland for making it happen! Friendly staff and had us in and out in an hour and a half! read more

Centennial Subaru - Auto Repair Near Me - Las Vegas, Nevada

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If you want a blown up car this is the place. The service you get here is mediocre. I Got a 2019 a220 not even a month later ran into problems got injectors changed, spark plugs, and ignition coils all because of a fuel mixture code no problem was solved reached out to the dealership they said the car was sold as is let's not add that they knew the sunroof was broken reached out day after I got it and just got brushed off and told to pretty much kick rocks, come to find out this car has an open tsb for valve seats getting damaged and the solution is to replace the head so the whole time the dealership knew and I just got played. But, my mistake was going to centennial Subaru for a car when they sell straight trash to begin with lesson learned! read more

centennial subaru has the best customer service ever. i have never been to another dealership that cares this much about customer satisfaction. there was an issue with my service plan due to some miscommunication from my salesperson (they don't work there anymore). john from the service department and robert from sales went above and beyond to make things right. i love and appreciate the fact that this dealership prides itself on being honest and transparent to their customers which is something that is definitely lacking is the car sales industry. i am so grateful i decided to purchase my car here, and they have gained a lifetime customer! read more

Centennial Subaru - subaru crosstrek cool gray khaki - Auto Repair Near Me - Las Vegas, Nevada

What incredible service! Kind and helpful! Hosted my whole family multiple times while I worked on getting my wife her new Ascent! Dominick and Michelle were amazing! read more

I had a great experience from start to finish! Ouzy was a great salesman, I am going to refer him to any of my family or friends that are in the market for a car! Some car salesman are pushy or try to get more of a down payment etc from you. Not him! Also, Kevin in finance was wonderful ! He explained everything to us and gave great advice! Definitely worth the drive for us to go there, we are pleased! read more

Centennial Subaru - My new ride!! - Auto Repair Near Me - Las Vegas, Nevada

If you are looking for a Subaru in the Las Vegas area, Centennial Subaru is the place to go. They have an awesome sales team with deals other dealerships cannot match. Jordan (sales) helped us throughout the buying process. He was very friendly and never pushy. He did his best to make sure we got everything we needed. Definitely recommend working with Jordan Dominic from Finance was also extremely helpful and walked us through the entire process very patiently. He curated the best package for us with only the things we needed. The service team is great as well. Had to take my car in to get a few things checked. They accommodated me without an appointment. The staff was very knowledgeable and explained every little thing diligently. Very happy with the overall sales and service experience. Highly recommend Centennial Subaru! read more

The positive: The person that helped me, Megan, was easy to work with and responsive. They also provided a shuttle back and forth to my home. The person that drove the shuttle, David, was also very nice and punctual. I provided a 1 star review because the repairs they recommended were well overpriced and unnecessarily invasive. I brought my 2018 Outback limited in for service about 1000 miles early as I heard a pronounced rotational noise coming from the rear of the car. I also asked them to check the rear brakes as I knew they were close to needing replacement. I had just moved to Vegas (the day before I brought it to them) and had previously had all scheduled and recommended services performed a Goldrush Subaru in Auburn, CA. The last time I took it in for service, At Goldrush Subaru, they told me their was a slight valve cover leak. They also told me that it required the engine to be jacked up to repair but that it wasn't really necessary to have it repaired. I told this to my service advisor when dropping it off to Centennial Subaru. 5 hours later, they give me an estimate: The loud rotational noise is bad rear wheel bearings ($1793.58). The rear brake pads needed replacing ($372.88) and they stated that the Engine Cam Carriers need re-sealing ($4,954). The cam carrier re-seal would necessitate removing the engine entirely. Keep in mind that this is at 102,000 miles and the car has been meticulously maintained, garaged and all services performed at the dealership. I had also approved their regional recommended service at $489. So, my bill was going to be $8248!!! I, of course, took the car back and took it to another mechanic I found on Yelp. I also called my friend, who is a service technician at another Subaru in California. He had looked at my car two weeks prior as I asked him to give an opinion as to whether or not I should replace the valve covers. He called the valve cover leak a very minor "weep" and noted that there was no oil on the undercarriage and said to not worry about it. Anyway, after picking the car up from Centennial Subaru ($589 down the drain for a partial service package & $200 diagnostic fee), the other mechanic I took it to quoted me $839 for the rear bearings & hub replacements ($1793.58 at Centennial Subaru). He quoted me $274 for the rear brake pads and rotor re-surfacing ($372 at Centennial Subaru). Regarding the cam carrier re-sealing, he said that it was just a very minor valve cover "weep" and said not to worry about it. He also confirmed there was no oil on the undercarriage or cover under the engine. He also said that there was no way that Centennial Subaru technicians could say if the Cam Carriers needed re-sealing or not as they are concealed and the valve covers need to be removed to speak to this. My friend mentioned earlier, a Subaru dealer technician in CA that had just looked at the car, also confirmed this. I gratefully had the other mechanic perform the work and saved over $7000 by running away from Centennial Subaru's service department. You've been warned. read more

Kinzie Kellum found me the perfect car! I had a stress-free experience finding my 2023 Ascent. I had been trying to decide between a Toyota and a Subaru and the choice was so easy for me-- Toyota had absolutely nothing available and even the used cars were marked up. Centennial Subaru had the Ascent in 4 different colors and packages! Kinzie was super helpful, but never pushy. Over the course of three days, she sent us estimates, photos, and videos of each car we were interested in. She was willing to help us get the perfect car with the monthly payment we needed. Centennial Subaru was 1000% transparent about the financial information-- no hidden fees! Everything was laid out and explained. I would definitely do business here again and I highly recommend working with Kinzie. read more

Centennial Subaru - 2023 Subaru Ascent - Auto Repair Near Me - Las Vegas, Nevada

**Beware of Centennial Subaru!!!** I recently had an extremely distressing experience at Centennial Subaru that I feel compelled to share to warn others. I took my 2017 Subaru Outback in for a diagnostic. Their diagnosis came back as the short block needed replaced at an outrageous estimate of 12,918.45! I did some research on Subaru's Website and the cost of parts came $3,730.09 compared to $7,448.45 in Centennial's quote. Not only was this estimate shockingly high, but they also tried to lowball me with an offer of $5,000 to trade in my car which is a fraction of its worth, suggesting I should just buy a new one instead. Thankfully, I decided to get a second opinion from another auto repair shop, and guess what? The 2nd mechanic diagnosed the problem to be a loose coil, to which the mechanic tightened up for a diagnostic cost of $180! This leads me to believe that Centennial Subaru engages in fraudulent and unscrupulous business practices, exaggerates repair costs to push customers into unnecessary expenses or tricking them into selling their cars at a loss. Consumers beware: always get a second opinion before agreeing to any major repairs or sales. Don't fall victim to this kind of scam. I hope this review helps others avoid the same experience I had. #ConsumerAlert #Fraud #BadBusiness #CarRepairScam #StayInformed read more

10/10 The best of the best. We bring our Outback to this location for service since it has opened a few years ago. John has been a pleasure to interact with. Whether it's for regular maintenance or just to get an idea of trade-in value and certified pre-owned cars, Subaru of Centennial meets every need we could imagine. The complimentary snack bar and beverage station makes us feel like we are VIP. And, they're super dog friendly so even our pup loves coming here. Thanks for the amazing service, guys! read more

Centennial Subaru - Snack bar! My fave. - Auto Repair Near Me - Las Vegas, Nevada

Had the car brought in for service and an alignment. John, the rep, was great. Please is very nice and inviting inside while you wait.

I cannot speak for their new cars, but I can for used my 18-year-old son bought a used car from here . 30 miles after we left the engine light came on we took it back. They would not fix the problem. We ended up paying half and they covered half 30 miles later engine light still on . So then we took it to Volkswagen and had them run a $200 test they came back with a $7000 fix it list obviously I know that everything needed to be done but it's $2300 to get the engine light off. They had us come back in to Subaru to try to do the right thing but all they were really willing to do was put him in a brand new car which we could've done at any dealership. I will not buy anything from here ever. I suggest you don't either. And if you read the feedback part, they never did fix the problem. The engine light never did come off and they try to get them from a $220 payment to a $680 payment which we can do at any dealership and the tech did state that they think there must've been a rat or something it got in to the engine bay but he said that could've been at our house lol this place is a joke read more

I normally go to the Subaru of Las Vegas dealership to purchase my cars, but I wanted to try the new one to see what it was about. I was walking around the store and no one helped me. I was about to go to the front to ask for help, but as I did the manager, Chance was on his name tag was yelling at his associate and was so rude to them. He acted like the sales consultant was an idiot by the way he spoke to him. I left and would never purchase a car from this store. read more

The service department is absolutely amazing!! I bought a car here last year and will buy another one here just for the amazing service department. I had a Nissan SUV before owning a Subaru and the service department at the nearby Nissan dealership was trash. You will be taken care of if you buy a car here and get it serviced here!!! read more

Today I had my second, less than stellar, visit to Centennial Subaru. My first visit was in May of 2023. I was pressed for time and looking for a new car, so I called the dealership ahead of time and scheduled an appointment for a test drive. I explained I would only have a short time frame to spend at the dealership that day but if I could test drive it at my appointment time, and then come back the following day (if I decided to buy the vehicle). They were fine with the plan and said they would have the vehicle ready when I came in to the dealership. If they had it ready I might be driving a Subaru right now, but they did not. After waiting 45 minutes for them to pull the car around, I got up and told another worker that I couldn't wait any longer and left. I never went back. I told one of my friends about my experience and they couldn't believe it because they drove a Subaru and loved every location they've visited. So the most recent visit to this dealership was a few weeks ago when I went with that friend to get their oil changed. I think I jinxed them because they had quite the hassle. They had bought oil changes when they bought the car and the dealership didn't want to give them to my friend. My friend had to call the dealership where they bought the car and have the team there talk to the team at Centennial. Meanwhile, I was sitting in the waiting area and a female employee with blonde hair must have passed me three times and each time she acted like she was too good for me, couldn't smile, couldn't say hello. I'm sorry, but you work in SALES. The main reason this dealership got two stars (instead of one) was their snack and beverage bar. Lots of snacks, soda fountain, coffee. It was nice. BUT I'm not sure dealing with the employees there is worth the free bag of chips. read more

i just want to preface this review by saying that i have supported this dealership since it opened back in early 2023. i leased a car here, and that experience was great. i have also come in regularly for maintenance, and the staff have been nothing but amazing until this point. i scheduled a meeting to discuss my lease end options because i have never leased a car before and wanted to know my options. they were so incredibly pushy. i understand it's their job to sell cars. the appointment that was set up today was to figure out what my options were, not to leave with a car the same day. i still have three months left of my lease, and the whole point of this meeting was to discuss the options ahead of time so i could be prepared. i mentioned over 5 times how i wasn't planning on leaving with a car today, and i still felt extremely pressured. my mom and i left very disappointed by how pushy they were, and it made us feel like we should take our business somewhere else when my lease ends. i would've left a one star review if it weren't for the amazing service center staff. read more

Our salesman Tyrone was a breath of fresh air.. knowledgeable, friendly, and not pushing to make a sale. Everything was explained during our purchase and found no surprises at the end. The facility is spotless and all amenities were explained.. read more

Bought a used car there about 3 weeks ago. I have purchased dozens of cars at many different dealers in 4 states over the years and this process was the worst. They tried to stick me with a $1700 reconditioning fee on top of the sale price. Also a $109 oil change fee. I chewed the recon fee down to $100. I got the oil change fee removed as an electric car has no oil. I wonder how many people are so happy about a new car and overlook such items. Jessica the salesperson was nice enough but knew nothing about the car. Maybe you do some homework before your customer comes in. Due to a paperwork change the dealership owed me over $2200 which I had overpaid. I just assumed that they would have a check for me when I picked up the car. That was not the case. Dominick the Finance Manager said it would take 2 days and I could pick up my check. Don't promise and under deliver. It took 15 days to get my refund and I had to hound them. On top of all that there were 2 recalls on the car that were not taken care of. The car is a Hyundai and I know that they can't do the recall. The Hyundai dealer is right next door . You could have taken care of that for your new customer. Have you ever heard of customer service. I had to drop the car off for the day get shuttled back and forth and have no car for the better part of a whole day. Terrible sale process. Beware, make sure you look at all the numbers before you sign anything. read more

Can't say enough good things about this company, and especially their salesman, Tyrone May. He kept in touch with me over a period of time, and when I got there he jumped through all kinds of hoops and made sure I left with the car I wanted. Shout out to Dominic and Debbie in finance. They are miracle workers!! read more

I had the pleasure of working with Elijah while test driving a few cars this week. He gave me exceptional customer service and really made me feel comfortable with my decision. I highly recommend him if you're on the market for a new car! read more

Wow! I have so many good things to say about my car buying experience at Centennial Subaru! Facility: Such a beautiful new facility, very well designed, easy to find, open, airy, clean, modern and very inviting! And the best snack area I've ever seen in a car dealership! Brand Specialist: Ousane Sarr, (Ouzy for short) remember this name!! From the very first text I received introducing himself as my Brand Specialist, (from an inquiry I did online) I felt his positive energy and willingness to help me purchase my dream car, and we hadn't even met face to face yet! When I talk about a very personal experience with a genuine connection this is what I got from GS (Grandson), my new name for Ouzy and I'm GG (Grandmother) because during the whole experience, he treated me like family. My buying experience was a dream compared to past car buying experiences, which were a total nightmare! I knew I wanted a Crosstrek (my dream car) I picked out the one I wanted online, we did a test drive, and I was sold! Ouzy was very knowledgeable about the Crosstrek and he answered all of my questions, even the ridiculous ones, with such patience and care. The negotiation part went very smoothly and quickly, I didn't feel pressured or like I was being taken advantage of. We made some adjustments to get my payment to a place that was comfortable for me. We laughed and talked a lot about many topics, and again Ouzy's professionalism and phenomenal customer service made me feel very heard, seen, and respected in a business that many people have experienced unfair practices. Finance: Kevin Watt was my financial wizard, there were a few hiccups in this process, however, he worked diligently to iron everything out. He's was fantastic in wrapping up the financial and signing side of deal. He explained the options, packages, and warranties in a clear and concise way and I was able to select the products that fit my budget and what would be the best future goals for my Crosstrek. Driving away: This again speaks to the personal touch by Ouzy (GS). While I was finishing up my paperwork with Kevin, he moved all of my items from my trade to my brand new car, which was so helpful and greatly appreciated!! I felt excited, proud, pleased, and accomplished as I drove my 2024 Subaru Crosstrek off the lot. It truly was a pleasure working with Ouzy, Kevin, and the whole Subaru team, because it truly takes a village! Referral: I've already made a referral to Team Ouzy and I will continue to share my story with any and everyone interested in buying a car that Subaru is the way to go! So if you're in the market to buy a car and specifically a Subaru, I encourage you to seek out Ousmane Sarr at Centennial Subaru!! read more

Our purchasing experience at Centennial Subaru was amazing! I helped my elderly mom with upgrading a car that she has been driving for the last 14 years. Having 5 different Subaru vehicles in my family, we decided to stay loyal to the brand due to its superior safety ratings, all wheel drive capabilities, and the plethora of features/equipment that come standard with their cars. This was our first purchase at Centennial Subaru and it was by far, the most easiest and streamlined purchase ever! We first met our salesperson, Elijah Sem (Brand Specialist) last month on a visit to the dealership to check out the new models in person. Right away, we knew he was very knowledgable with the brand; but additionally, he was very kind, attentive, and patient with my mom's hearing impairment. We left without purchasing a vehicle that day but we had an idea of what we wanted to get. Fast forward a couple weeks later, we went onto Centennial Subaru's website and found a 2024 Impreza that was in transit and applied for financing on the site and got approved. We reached out to Elijah and he took care of everything after that. It took about 2 weeks for the car to be delivered and during that entire time, Elijah kept us updated on the status regularly via text. up until the vehicle was ready for pickup! If you're going to purchase a Subaru, we highly suggest going to Centennial Subaru and getting help from their awesome team! Elijah was a superb salesperson and will go back to him for our next Subaru purchase! Additionally, Kevin Watt in Finance made finalizing the purchase a smooth process! Honorable mention to Nate Petit in the Service Department. I've taken both my Forester and WRX there for routine maintenance ever since the dealership opened up last year, and he's been great to work with as well! read more

What can I say that hasn't been said before. The first time I went there, Yanet was great. She showed us around, made us feel comfortable and it felt like we were at home. (We is my son and I). I was spooking for a WRX and the selection was great. When it was time to purchase, I worked with Devonte, as Yanet wasn't there. And from minute we walked in,looked at the vehicle, and by the time we left, we felt like we made the right decision. He made the process easy and we got free tacos. Dominic is the man and got me a better rate than I could of ever expected. The whole team there is great and hopefully in the future they Weill all be there to see me purchase my next Subaru. 1 million stars. read more

Centennial Subaru - Auto Repair Near Me - Las Vegas, Nevada

This review is for Devonte Mote salesman. My friend and I came yesterday to look at Outback's and Crosstrek's. Devonte was very patient and informative. We made sure we let him know how appreciative we were of his time. It was great to not be pushed into buying. We will be back to do business with Devonte at Centennial Subuaru read more

From SoCal & had a Check Engine light, tried calling Subaru on Russell Rd and they wouldn't help and told me it could be days. Called Centennial Subaru and spoke to Jeff. He was awesome! It was the end of the day & he understood I was literally stranded & had checked out of my hotel. He promised 1st thing he'd look over diagnosis code & do everything to get me back on the road. He offered hotel suggestions and provided the Uber to the hotel that night & thankfully my car was repaired the next day by 1pm and he sent an Uber to pick me up to get me on the road to SoCal! He kept his promise and Centennial showed they cared about my safety and provided excellent customer service! The issue was under warranty and my family and I are extremely thankful for the time, care, and service they provided! If I'm back in Vegas and have car issues, Centennial Subaru will be where I go! Thank you Jeff & Centennial Subaru! read more

Amazing service today on my Sti ! Thank you for being so great and keeping me up to date on what you were doing for the oil change ! I will def be back for my next services , thank you ! read more

We came in looking for a new car about a month ago. John helped us find our Forester. He did a great job explaining all of the features of various cars and was very patient as we asked all of our questions. We were extremely satisfied with our car and service. read more

I took my car in for an oil change and tire rotation, thinking a new business would have good customer service. But they couldn't update my address in the computer, said I'd have to call the company myself. Then they wouldn't honor my lifetime free oil change, because they're not affiliated with Findlay. How was I supposed to know that? Wouldn't you think all Subaru dealerships are the same??! It just seemed sketchy and weird to me. read more

By far the best car buying experience ever. Yanet was so attentive and helpful throughout the whole process. Every single person that works here is amazing and I will recommend this suburb dealership to everyone I know! read more

Decided to see if I could trade my crosstrek sport in for a 22 wrx. I was going to Las Vegas for the weekend and I contacted Centennial Subaru ahead of time. Salesperson, Jessica, set me up with an appointment time and had everything ready to go for me before I got there. I live in SW Vegas so I went to subaru of las vegas first and they just kept low balling me on my guaranteed cash offer trade-in, claiming they were a kbb dealership. They wasted my time for 2.5 hours and wouldn't budge on their 20+ cars in inventory. Showed up for my appointment with Jessica at Centennial Subaru and they gave me asking trade-in price, lots of incentives/freebies, and a competitive APR. Was out the door in an hour from the test drive to driving it off the lot. Thanks a million to Jessica and Kevin in finance, they truly made my experience how all car buying should go. There were no hidden fees and Kevin did a great job going over the finance paperwork and all my questions that I had. I highly recommend this dealership to anyone in Vegas area; it is worth the drive over going to Subaru of las vegas! I am a customer for life and have spread the word to friends and family. If you want to be treated right, go to Centennial Subaru! read more

Centennial Subaru - 22 wrx in SOP - Auto Repair Near Me - Las Vegas, Nevada

Took my car in to replace my AC compressor. Jeff, my service advisor, was extremely helpful, nice, and professional. The techs took good care of my car and got it back to me in a couple days. read more

Truly a great car buying experience from beginning to end. Jessica reached out over email initially to follow up on my interest on an Outback and when I arrived, Danny was able to help me with a test drive. Robert, the Sales Manager, was very helpful and did his best to get me the best deal possible while being transparent about the whole process. The entire team was super friendly and were very playful with my dog offering her treats the whole time. I cannot recommend this dealership enough. Happy to be part of the Subaru family if it means more experiences like the one offered by Centennial Subaru! read more

This place is terrible. The brand new cars had deep scratches all over and I watched a young employee nearly take out the front bumper of an Outback, attempting to remove it from the showroom floor to outside for photos. The adults on the location couldn't be bothered to help with sales, and the girl up front with a nose ring refused to get the keys to a Legacy I wanted to see, because she didn't like them. I left without a car and any sense of respect for this location. Just as an update, the owner, Robert, never met with us upon arrival, as he claims. This is just a lie to make the location look good. We were never greeted by you, Robert. I have never seen you before, nor have I spoken with you at any given time. I only know of you being the owner from your response to my post, claiming you greeted us. You never did, Robert. Additionally, your team was terrible and anything but professional. Refusing to get the keys to a car a customer is wanting to see is not professional. Demanding I give information instead of helping me find vehicles I am interested in is not professional. Refusing me service, because you don't like a style of car and want to sell more expensive models that I don't want is not professional. You and your team failed us as first time Subaru buyers. You never met me or my family, and your staff refused me service, because they personally didn't like a model of Subaru I wanted to buy. Please do better as the owner of this location, Robert. There is no room for lying as I had a physical witness to everything that went on and who we spoke with that day. You were not one of them. read more

We had the best experience buying a car from Centennial Subaru. This is a new dealership in Las Vegas (turns out it's the largest in the U.S.) and you could tell that all employees were really proud of their new facility. We looked and test drove four other small SUVs (Honda CR-V, Toyota RAV 4, Nissan Rogue, and Mazda CX5) but bought a new 2023 Forester which suited our needs the best. The options, functionality, gas mileage and cargo space were exactly what we were looking for. When we arrived at the dealership, our salesperson, Tyrone May, greeted us We sat down with him to go over our needs. He's an extremely experienced Subaru salesman with a treasure trove of knowledge of each Subaru model. He was great because he really listened to what we wanted. He showed us two models -- Forester and Outback. Before our test drives, Tyrone reviewed each car's specifications and capabilities and how they met our needs. He then sat us in each vehicle and went over the options. During the test drive, he went over all the safety features again and had us test them. We spent a couple of nights reviewing our options, but I think we were already sold on the Forester. Subaru has a blog of Forester owners (https://www.subaruforester.org) where owners go over their experiences. With 2.5 million posts and 182 thousand users, you can get all of your questions answered and then some. We decided to go back to Centennial Subaru and test drive the Forester again. Tyrone was happy to give us another test drive and answered more questions. What an extremely knowledgeable, pleasant and patient salesman (the best during our entire buying experience). When it came time to submit an offer, Tyrone and Steve Fulco the Sales Manager worked with us. We were happy with the price negotiations. After we settled on a price, we met with Mark Csentery, the Financial Services Manager -- a no-nonsense, pleasant and knowledgeable guy. He had the coolest desk. The surface was a huge monitor that he used to go over warranties, other options and electronically sign all the paperwork. Tyrone introduced us to the members of the Service team, and they scheduled the first of two years of free service. He showed us the huge maintenance area. Really large and clean. They also have a spacious service waiting area with free snacks and drinks (great chocolate latte!). We went back the next day to pick up the car after a couple of additional options were installed. The car was detailed to perfection. I went over a checklist of items (which were recommended on the Forester blog) with Tyrone, and the car was absolutely immaculate. With a bow on the hood and after a couple of pictures with our new car, we were on our way. If you're shopping for a car in Las Vegas, you need to stop by this new dealership. Ask for Tyrone -- he's a super knowledgeable guy. What a great place with a great staff! read more

I came in to browse after having a bad experience at another dealership. I was met by Jonathan B who I told exactly what I wanted; which was a vehicle that's cost effective and closer to base model. He showed me a crosstrek which was closer to the price point I was looking for. Long story short, I had a great experience with the whole team. Steven, Jonathan, and the finance guy as well. Thank you for the great experience and my new car! read more

Great car buying experience. Jorden was very knowledgeable and to the point. He had the car ready for the test drive as soon as I arrived. The entire car buying process was seamless and quick. Great service after the sale also. I would highly recommend this dealership. read more

I stopped by yesterday and worked with Jonathan. We reached a number and I confirmed with him this morning that I would be picking up the vehicle after work. Per the image attached, there's no communication of the vehicle being first come first serve. If so, I would've left work to sign for paperwork. Instead the message shows that I will be all set to go at 6:30pm. I filled out a credit application through the link that Jonathan provided an hour before I would get the update from Nelson that it was currently being sold. I have purchased over 16 cars through dealers, and they could confirm once they see my credit report. This was the first time something so unprofessional has happened to me during a buying process. Clearly, the Way they do business here is not to be trusted. After seeing the reviews, this is a normal practice at Centennial Subaru. Your word means nothing here. Update response 10/30/23 I want to update my review after a second visit to your dealer this evening. I had erased my reviews and clearly my yelp one stayed up. After reading your response, I wanted to make something very clear. Jonathan is a GREAT sales person. However, management needs to do a bit better on making important details like this clear. There was no confusion on my end about the first come first serve "policy". Instead, it wasn't communicated to me. I decided to remove the review a couple weeks ago from the platforms since my experience didn't really matter anyway. I decided to stop by today and give it another shot. As we started going over numbers on a vehicle, my trade in value was impacted due to the review. After speaking to the sales manager, I made it very clear that this was an a opportunity to regain the business and relationship. Instead he dropped the ball and numbers were impacted because of the review. Instead of your management team thinking that maybe a better experience would create a better review, it was taken the other direction. I did mention I would keep my comments to my self but after the initial visit, I realized my words didn't mean anything here anyway. I hope you take this as a learning experience and don't let another customer experience this type of service. Take care. Update Response 11/3 Wrong. That is not what was mentioned to me. I was given the trade in value. When I asked why it was so low compared to two weeks ago. I was given the answer of "that value was a one night thing to make a deal. And honestly, my manager didn't like the review that was posted". That sounds to me like it was. I had visited Jim Marsh a day before and was given the same value your dealer had given me a couple of weeks ago. So either you were under valuing my vehicle incorrectly or on purpose. Once I heard that the comment had something to do with the deal, I decided to leave everything as is. I was then asked if I could stay to at least speak to the sales manager before I left. I decided to stay to make sure my sales person Jonathan was praised for the hard work he had provided. After I brought up the difference in value and the review comment, that's when I was told "What would it take to earn your business?" "What numbers do we have to be at to get a deal done?". Why wasn't the best number provided to me when I initially asked for it? Instead I was low balled and you want to say it's because of changing market conditions.? If that was the case, you would have known that the value had slightly increased on my vehicle. Why would I want to do business after that experience? read more

Centennial Subaru - Auto Repair Near Me - Las Vegas, Nevada