Horrendous, uncaring, overbooked practice with condescending staff. It's hard for me to even know…read morewhere to begin. I became a patient of this clinic last fall, and have been attempting to find the root of a host of symptoms ever since. My provider was extremely dismissive of very serious symptoms, including some bloodwork that came back indicative of major systemic problems. In consults with others that use this provider, she seems to always be this way. Speaking of bloodwork, when I needed additional testing, I was asked to come in for an additional blood draw and that it would take "10 minutes" and on three separate days had to wait over an hour, and therefore leave and return another day. Need a referral? Be prepared to wait. For weeks. And for it to be wrong/not taking into account your insurance situation. I waited weeks to hear something from an abdominal ultrasound referral and only after I called again did I learn it had been sent to an out of network clinic that did not have my information and needed to be started all over again. A need for a dermatology referral produced the same result, but fortunately I was able to handle the booking and insurance situation on the phone. They never were able to find the referral. Oh, then there's the one prescription that I was told would be called in (an allergy med) that never was. Ever. And the other (an anti gas med I didn't want to be on and told my provider the second they suggested it I didn't want) that she called in anyway and I was hassled about not picking up. And let's talk about the staff. There's one lady at the appointments desk that has once hung up on me in the middle of a reschedule and, when I asked to switch providers due to dissatisfaction with the one that has seen me for months and been dismissive of my results, was UNBELIEVABLY condescending and rude. There are multiple people working that desk, but every time I get this one a minor request turns into a PROBLEM. If you'd like to say you have a doctor without actually having one, by all means the Frist clinic is correct for you. It's a weird 4th floor urgent care with hospital prices and wait times. At best. If you have something really wrong and want a partner in your health, go literally anywhere else. I'm sure there are exceptions but I feel like this clinic is, overall, a landing spot for people who care very little about their patients' experiences, wellbeing, or outcomes.

I was referred to the Frist Clinic after my thyroidectomy. I saw Dr. Marney. I requested her due to…read moreall the wonderful reviews I had seen. From the go, she was arrogant, condescending and completely dismissive of any question I had. I was looking to have a discussion and ask questions regarding my care, but she was bound and determined to shut that down. She proceeded to take out a piece of paper and draw a diagram of how the thyroid works and how medication works, like someone who had not had a history of thyroid issues. I guess she didn't like the fact someone was sitting in front of her that had educated themselves on their condition. I left knowing I would never return.

I have been a patient at Hillsboro Medical for 15 years. The doctors of HMG are only the top notch…read morephysicians. I can't recommend them enough.

Quality of care is ok - scheduling is ok. People are friendly. BUT, you will get CHARGED as much…read morebilling as they can possibly code for a visit, and they are not interested in re-coding something even when you pose a legitimate complaint. The doctor would not consider talking about it with me. I had to work with billing, Cigna, billing, Vandy patient affairs, the charge nurse of the Hillsboro unit - all to no avail. Have to pay an unjust bill to keep my credit rating secure - I'm done with Vanderbilt.

I went in to discuss some recent lab results and had a couple of questions that weren't really…read morecovered in the paperwork. The provider walked me through what the numbers meant and what was actually worth following up on, which made the whole thing much less confusing. The visit itself was pretty relaxed, and I didn't spend much time sitting around between steps.

Do not recommend…read more This is the first time in my life I have ever written a review. I made this Yelp account to write this review. I don't know if I am doing this correctly, but I would honestly advise against using Sterling. I made an appointment months in advance because I was struggling with depression and wanted to pursue getting antidepressant medication in addition to diet, exercise, and therapy. I confirmed my appointment two days in advance, signed my forms digitally, and was glad about getting help for my condition. They responded to my confirmation with an additional message, so my confirmation was confirmed. Thirty minutes before my appointment, they let me know it had been cancelled. I called the office to ask why, and perhaps reschedule. I get it. Sometimes physicians get sick or have a family emergency. That would have been totally okay and I could have done the appointment another time. The receptionist pretty rudely informed me that my would-be psychiatrist quit a month ago, and that she was no longer with Sterling. I told her that was a bit confusing for me as the patient, because they still confirmed my appointment. She responded to this negatively as well, and when I asked about scheduling with another physician, she said that would be not likely or not possible because Sterling only has one psychiatrist and he is far too booked up. I really needed help with my depression, and I wish that Sterling hadn't given me what was basically a fake appointment. I also wish they weren't so rude when I was following up looking for care. If I had known my physician quit, or that the appointment wasn't happening, I could have gotten treatment somewhere else. Now, I am still in need of medical advice regarding my depression, but I'll likely have to wait a few more weeks to get advice somewhere else while my condition worsens. I can't speak for every physician or every patient experience, and I am sure that Sterling has some great physicians and patients with great experiences. However, my experience was pretty bad. My advice would be to either get psychiatric care somewhere else, or to pick up the phone and call to confirm appointments, because they'll apparently mislead you about availability and confirmation through both text and email. Thanks.

Dr. Bal is a treasure! He listens, he cares, he's kind, he's courteous, he makes me feel like he…read moretruly cares for my health. He has been my PCP at least 25 years, when he took over the practice of my previous physician. He doesn't rush my visits, takes the time to answer any questions I have, and makes certain I understand any instructions he may have for me. His staff is also amazing, and they're quick to respond when I call the office with questions or RX requests. I couldn't imagine going anywhere else, and my husband, also a patient of Dr. Bal's, agrees with me. If I've been hospitalized, his staff gets me in to see him within a few days after release. He follows through, and in 25 years, has never "dropped the ball".

I'm in shock I think she retired! The absolute best physician I've ever had for exactly 20 years. I…read moreneed my last exam for the year in October so I'm very very sad to loose such a wonderful caring Dr.

I've had a great experience with my PA-C, who is knowledgeable and attentive. The office itself…read morecould feel a bit more welcoming, and my one experience with the overseeing MD when my PA-C was unable was a mixed experience. I have referred clients here and they have reported mixed experiences as well. Overall, I will continue to see my provider here and feel there are areas the practice could improve.