I love CCSF Mission Library with its panoramic vista of downtown SF and the foggy hills of Twin Peaks on the other side. It's a quiet, clean, new library that's conducive to optimum studying. I highly recommend this library except for the presence of the Wicked Witch of CCSF Library. If you are like me who has been here countless of times to study, you've probably met her and can vouch for the authenticity of her bitchiness!!!
This meanie always berates her employees and never smiles. On every occasion that my classmate and I will go to the front desk and she happens to be there, she would look up and stare at us and sigh. You know, one of those sighs that she can't be bothered with any of us.... Long stare continues... No "hello, gentlemen. How can I help you today?", like a real, dedicated public service employee
who has excellent customer skills will ask! ..still the long stare. My classmate and I look at each other and gulps, "Umm, can we have a study room, please???" as I hand in my student I.D. Still no response from her. She waves her hand and an Asian assistant come running fast to help us (sometimes its a blonde lady... both of whom are very nice and courteous) but we can sense their fear cuz this mean lady micromanages both of them. Once, she couldn't wait long enough to berate the Asian since he can't find the study room sign-in binder. The Asian boy was scrambling to find it and she just kept telling him to look hard for it in a very mean way!!!! "If it's not there, try the other shelf!", as she rolls her eyes! We can sense the panic in the Asian boy's face! When he did find it, she told him exactly what to do. Granted, he's new and he's on training, how hard is it to fill out a log in sheet - clearly labeled with LAST NAME, FIRST NAME, ID and ROOM NO, & TIME IN/OUT! Does she really have to tell him word for word on what to write on each column! I'm sure he's a college student like us and can comprehend the simple filling-in of a form! So by the time, the Asian guy opens the door for us, he was sweating and we tried to tell him that he did a great job and told him that his supervisor is very mean!
And that was not even the reason WHY I'm writing this review. So today, I got a phone call from my doctor while I was studying. (Phone on silent, btw). I didn't answer, and the call went to voicemail. So I stood up, went out the door to the stairs on my way to the ground floor. As I was dialing my voicemail.. I was halfway in between the stairs and the exit doors ON MY WAY DOWN (I know I said that already, but I want to reiterate that no way was I gonna make a call on that floor!) She yelled: "You can't call here. You have to go out!" She points her fingers at the other side of the exit! OH! MY! FREAKING GOSH! I want to deck her and I gave her the meanest look ever! "DON'T EVER FREAKING ACCUSE ME OF WHAT YOU THINK I'M DOING OR WHAT I AM ABOUT TO DO WHEN YOU HAVE NO FREAKING IDEA WHAT I'M REALLY DOING AND THEN YELL AND CHASTISE ME! YOU COULD"VE FREAKING WAITED BEFORE YOU SCREAMED AT ME!!!!! THAT WAY, YOU WOULD'VE KNOWN THAT I WAS JUST CHECKING MY VOICEMAIL AND WAS NOT ABOUT TO MAKE A LOUD CONVERSATION CALL!!!!!" Needless to say, by the time, I got to the ground floor, my doctor's message just started. THERE WAS NO CONVERSATION ON MY PART! I DID NOT BOTHER ANYONE ELSE NOR DID I TALK TO ANYONE! ALL I DID WAS LISTEN TO MY FREAKING MESSAGE! DID YOU GET IT????!!!!!!!!!! WHAT PART OF WAITING DID YOU NOT UNDERSTAND OR DO YOU JUST ALWAYS ANTICIPATE EVERY SINGLE PERSON AROUND YOU TO BE MAKING MISTAKES HENCE YOU MICROMANAGE YOUR STAFF!!!!
I CANNOT FOR THE LIFE OF ME UNDERSTAND HOW THIS WOMAN GOT THIS JOB. She needs to be retrained on the following but I don't know if it's going to help much cuz she looks like she's set in her ways of supervising and dealing with the public. You know how the saying goes.."you can't teach an old..."
1: Customer Service 101;
2. How to be a good supervisor and earn the respect of your staff;
3. How to manage without alienating your staff;
4. How to give excellent customer service.
I am posting this at Yelp and e-mailing this review to her supervisor! I want her FIRED really!! I'm sure I'm not the only one that made complaints about her!
And may I get stricken with an incurable, horrific, painful disease if any of these stories are not true OR embellished in any way! I DON'T LIE! read more