Check out the pictures... So when you get this in the mail,…read moreyou think you are going to get TV and Internet for $44.99 per month, but when you get your magnifying glass out you can see it is $44.99 for TV and $44.99 for Internet, but that wasn't even very clear. So wouldn't that be $89.98. Well, when you call it come out to something like $120.00 a month and that is without equipment. So I don't know what the hell they are doing except it is very deceptive and disingenuous in nature. After I was shocked by the bait and switch I wanted to leave a complaint for the marketing department, but was transfered around and around until I was put on eternal hold. So my grade for Spectrum is an F- They just completely suck!

Moved in May 25 , promised by Spectrum to have internet installed for new home on May 28. They…read moreknew the couldn't install because they did have the facilities in place to set up service. It is June 18th and the new development Andy neighbors still don't have service. I went through High Desert Internet on JMay 31 and have had great service. Call them. Spectrum's leadership failed us and I plan on calling the Nevada Public Service Commission and filing a complaint. They are a public ally regulated company that let us down. Many of us depend on their services to earn a living to provide for our families. Their no big nte gritty or reliability when you work with Spectrum. When they tell you something based on my experience don't believe them. My real rating is zero.

I have been to this business several times over the last several years…read more Each computer I had taken to their shop had different levels of "broken". The team is knowledgeable, professional, friendly and will you give you their best advice: the good, the bad or the ugly. Their fees are resonable. If you want the best of the best, give them a call and try them out.

I got in over my head and brought my computer to Griff…read more What a good decision, quick repair and good recommendation for keeping my desktop working for many years. I will deal with again should the need arise!!

I needed to run by the Charter Store in Smithridge to return a piece of equipment. This place is a…read morebit of a joke. I think they are dealing with a lot of mismanagement. When you walk in the store is divided into sections with the emphasis on their mobile phones. Services like Internet, cable TV and related are the other end of the store. You sign in on a (filthy, even by pre-COVID standards) touch screen that was so dirty I felt like I needed to wash my hands after interacting with it. When you finally got to talk to someone they were friendly enough and tried to help but it was going to be over a 2 hour wait time just to return my Internet device. I ended up going to the UPS store to do this. It's free to drop off there - just be sure you keep your receipt. It took Charter over a week to realize the device was returned and credit the account back. Charter and companies like that get away with the lack of customer service because there isn't a lot of competition. WIth 5G and high speed satellite Internet coming online that is about to change. It will be interesting to see if that finally get's them to fix their customer service issues.

Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

Well unfortunately none of my calls were returned. I left 2 messages two days in a row, but no…read moreresponse. Could be out of business, but the answering machine says they'll get back to you. The stars are just for being local and a small business. Too bad they're losing mine. :(

From the owner: Network Engineering for the enterprise.read more

There are many trust companies available in Nevada. TrustMasters has an A+ rating with BBB. I…read morehappened to meet the owner, Tara Jorgensen, at the Senior Care Plus Member Luncheon at the GSR Grand Ballroom. She is professional, knowledgeable and personable. She was so helpful in answering our questions. We signed up for the informational workshop and lunch. It was led by Tara's son, Blaise, who also is professional, knowledgeable and entertaining. They are experts at Trust preparation services. The prices are clearly explained and comparable.

We like all human beings, put off the inevitable. But when chatting with a colleague at work, they…read moretold me about Trust masters and that it was really painless. We made our appointment went over our concerns and they gave us our homework to do which made it really easy to go through. The homework was a basic questionnaire for myself and my husband and the rest was pretty simple everybody there was so helpful made it easy and I would refer them 100%.

We live in country and there are not many choices for internet. I went with Viasat out of…read morenecessity (who subcontracted to Five Star satellite for installs. The poor kid they sent out by himself with maybe a month on the job was super nice but completely uncomfortable and had no confidence in the job he was attempting to complete. He got here at 1140 am, forgot his laptop. He attempted to put the satellite on the side of the house but didn't come with proper tools (like stud finder) And was like I think I see wood! With 3 inch bolts required to hold this satellite dish up I wasn't willing to take chance of having the equipment placed on side of house with all that weight attached only to siding. So I just asked him to put it on a pole (which cost u 75$ more) then he dug first hole and said he hit water lines and had to move the pole to new location. Before I could get outside to ensure there was no damage to water pipes he had backfilled the hole. Then he said he had to crawl under house and drill hole through the floor to run wire to office where computer is located. he said it would be easier and quicker to just run it to whatever room was close to the pole He said not to worry the modem would work just fine there. Mind you he had already been here for three hours so I agreed let's get this done I have obligations that I need to attend to. I went to see how things were going and he was on phone with his supervisor but asked if I had a crescent wrench, at which time I went into the house and husband was like WT_ is going on. He then went outside talked with this kid who was still on the phone with his supervisor as his supervisor has been talking him through every step. My husband told supervisor to get his a** here instead of throwing this kid to the wolves and that we weren't paying for them to send someone out with no experience to have his supervisor walk him thru installing the system. So it is now 4pm and we wait for a supervisor. I'm not sure I would use this company for any service unless they started a program to assist new installers become competent,well trained and efficient. Hope this internet provider is worth all the inconvenience today brought. At 4:40 we called supervisor that was supposed to be on his way here but had other issues to tend to and has no plans on come to help the installer. Needless to say I will be calling Viasat Corporate office tomorrow.

Tom is very unprofessional! -due to high winds we lost…read moreservice...5 weeks without internet service -doesn't return calls & declines calls continuously -today he cussed at me and then hung up! Don't waste your money and time by doing business with this company-especially if you work from home like I do.

So i weed a password reset done and they had my laptop for 7 days and after I called them they said…read morethey were having some issues and it hold maybe be 1 or 2 days well a week later I go in becuz they never called and they hadnt even got looking at it. Very unprofessional, a waste of time:(

Really good service! I turned in my GPU for overheating issues and within the day they called back…read moresaying to give it a try. Once I installed it on to my computer, it was running like brand spanking new! Definitely going back for any future upgrades I want to make to my computer!