scammers scammers please read please read !!!!!! this thieves are scamming people if you looking for a place to leave your luggage while visiting nyc pass this place the way that they work is super unprofessional they will tell you if you come to pick up your stuff one minute late they will charge you $59 dollars so you come early and they overcharged you as well but worse i came with 3 bags it was supposed to be $45 dollars total so i came 10 minutes early they charge me $180 dollars and told if i dont pay i dont get my stuff i came 10 minutes early so the guy doesnt have to wait more for me the nice thing to do but they are professional scammers get away from this place please dont fall fot this trap read more

CBH Luggage Storage - Luggage Storage Near Me - NY, New York

The owner of this establishment walked across the street and harassed us for going into a luggage storage business other than his luggage storage business. He said that the place we were walking into is bad and isn't secure. We told him we were going to find out for ourselves. Then he got aggressive and yelled we would regret it and that some of our bags would go missing. Sure enough we discover one of our bags went missing as we unloaded from the car. We later caught him on camera taking the bag and throwing it in the trash around the corner. We called the cops and hoping we can press charges. Don't use his business. He's a big scam. read more

CBH Luggage Storage - Luggage Store is a SCAM! - Luggage Storage Near Me - NY, New York

NewYork city biggest Scam!! I have never in my life seen a dishonest cheat and greedy person like this company.. I was skeptical about them after seeing mixed reviews so I thought to give them a call. Asked them in simple English If I come keep my bag on 9th at 6pm and pick up 11th at 11 am. How much am I expected to pay? She informed me: 29 dollar for pickup service. 10-15 per day I asked again Does this mean I will be paying no more than 60 dollars , she said yes correct sir On the 11th when I went to pick my luggage,she saw my pick up card and charged me 110 dollar. I got really annoyed and asked her, we spoke on the phone and you made it clear . Why is it 110? Her explanation was: 9th is counted full day 10th full day 11th full day She said we work like hotel. I said but this method hotel would charge me 2 days : then she played with her words and said we have business cost and we are not hotel Dishonest cheaters : search google and there are better app based company to go and try. Beware: What ever price they ask you , eventually you will have to pay because they have your bag. read more

See all

Rip-off SCAM - AVOID. We went to this place cos of the 24/7 hours, as we wanted some flexibility. We arrived just after midday. Asked to store our stuff till about 7pm, 2 big bags and 2 backpacks. When first asked about the price he said he'd have to work out when we returned but after pressing he said "well $15 per bag, 4 of them so that's 60" and then mumbled something about an "additional charge". When I questioned about that he said "yeah 60, and with late night charge that's 69". I thought 7pm was a little early for a late-night charge but wasn't arguing over the extra 9 dollars. I should have known it was scammy when he said cash only - what tourist-focused business in NY in 2023 is cash only? When we arrived back at 7pm he told us the charge was $169. The late-night fee was 100 plus some other charge had been added. He had indeed written this figure on the card he gave me, which like any coat-check or luggage card I hadn't bothered to scrutinize, and immediately went off on one about "can you not read", "did you not go to math class" etc. The scam is effective cos by the time you have to pay they have your luggage hostage so what are you going to do? Their whole thing seems to be hiding behind an opaque, rip-off charging structure, hitting people with massive charges when they return to collect. At which stage they're holding your bags hostage so what can you do? Afraid we'd not get our stuff back, or miss our flight, we agreed to pay. But even then the guy insisted on insulting us about "not being able to read" for another few mins before giving us our bags. He seemed to enjoy the confrontation. By the end he was accusing us of being racist, and that we'd not complain about being ripped off like that if he wasn't black. Ok buddy. Avoid this place at all costs. TOTAL SCAM. Use either Radical Storage or Bounce apps, where charges are reasonable and communicated clearly in advance. read more

Worst possible experience. Choose any other company to store your luggage except this one. They don't honor what they agreed and then make threats read more

THIS IS NOT AN OPINION, THIS IS FACT. I was referred to this business by the hotel I was staying in. They quoted me $40 for one night (2 business days). When I tried to retrieve my luggage, they wanted $180! From there, it went up to almost $500 and will not return my luggatge. The police are nowi involved and investigating them for criminal charges. They have no business license, and the address on their card is an empty building. They have no place you can go, they come get your luggage and bring it back to you. This place is a scam. They also go by NYC Luggage. DO NOT USE THIS BUSINESS!! read more

SCAM ALERT!!!!!!!!!!!!!!!! Misleading advertisement, unfair business practices, extorsion, unreasonable fees. Most devastating experience. Expected to pay $15-$20 as advertised was forced to pay $143 in cash, no payment receipt provided. They refused to take credit card for payment (most likely afraid of the dispute later). They gave me 15 minutes to find needed cash otherwise they said fees will be even higher. Hand written card for luggage pickup was unreadable and didn't show any late fees or time constrains. Late fees schedule was even hidden on the reception desk to make sure that their scam will work. At the end they called me a liar and told me that this is they way how they do business. Reporting this company to NY State DCP. New customers, stay away unless you don't mind to pay excessive fees and being yelled at and called names over the phone. read more

Worst experience ever, the employee was extremely rude, to begin with, and the fee was absolutely ridiculous, we stored our bags the day before in a different place for 4 dollars. CBH is a total scam, so be careful, there are other options close by that are cheaper and people are polite to you. Please, find a different place! read more

DO. NOT. GO. HERE. If I could give zero stars I would. I have NEVER had worse customer service in my life. It is a huge scam. The person behind the desk is one of the rudest people I have ever met and no one was willing to help solve any issues or concerns. Save your money and sanity and go somewhere else. read more

Love the concept. Needed a place to leave my luggage since I had an early checkout and a late flight, didn't want to lug my stuff around. I only used it for three hours. Price is decent for large bags. I had a personal carry on that was a gym bag, it wasn't a big bag but I didn't want to carry it around. I think smaller bags should be a little less than regular suit case prices. read more

CBH Luggage Storage - 411 - Luggage Storage Near Me - NY, New York

See all

My hotel (W Times Square) would not keep my luggage after checkout for 5 hours so they recommended this place to store luggage. I walked over. Unfortunately, I was met with a sarcastic employee telling me no hotels store luggage post 9/11 which is false ( I called a few hotels after and they told me it's a COVID issue). She told me the fee was $30. I told her I'll be back by 5:30. At that time I received a text from her saying if I come after 6pm, there will be an additional $39 fee which increases incrementally to $99 by midnight. I got there at 5:55. She said I needed to pay $33, I said wasn't it $30 only, she said "we all have to pay taxes". I'm pretty sure services aren't taxable but at this point I just wanted my luggage and get out of there. Two stars and not one because they did the job required and kept my luggage safe. I'd try my chances with the other storage place across the streetz read more

CBH Luggage Storage - Their rates - Luggage Storage Near Me - NY, New York

Never store your baggage here. I know by the time you will read this, you have arrived at the site to file a complaint. I was sent there by the holiday inn, with a price schedule that stated a maximum charge for the full day of $15. I only stored 3 bags for 3 hours which should have been a daily max of $45 total. The rude French lady stated that I owned her $80. When I asked about the difference to the advertised price she said this was a service charge, and I should have assumed that no service was free. The arguing was pointless, she accused me of racism, even though she is white (?). She then offered to give me my baggage for $100 and an apology for lying to her (???) When I paid her the 100 cash, she did not provide a receipt and still kept my baggage and cash. My international flight was getting closer, so I called the police. Then the French lady and her helper accused me of trespassing, and I replied that I would be more than happy to leave but only with my baggage. The police finally came to help with the release of my baggage. Unfortunately, they said they could not mediate the payment terms and advised to pay what they would charge to end the dispute and pursue civic matter suit later. They charged an additional $144 for which they gave me a receipt without merchant name or any information on it. I missed my flight and my 12 year old daughter's birthday. It is a completely fraudulent business, They lied to the police and were first pretending they were not there when the police arrived. Then other customers came to pick up the baggage and the police sneaked into the elevator with them. They are crooks! Beware! read more

HORRIBLE!! I called both numbers, left voice messages, sent an email...NO RESPONSE! No call back No email back! Is this even a real business? I really wanted to use them since they're so close to my hotel but this place sucks! read more

Absolutely day light robbery. Stored my three bags for 50 hours and was charged $487.0.The person attending the phone and arranging delivery was rude and lying that she came to drop the bags. Charged me $100.0 and had to go and pick up the bags myself. Don't ever think of storing bags with this scammers. The Crowne plaza hotel at Time square recommended this hotel and after complaining to them they really don't give a damn. Very bad experience never ever going to book in a hotel without checking theluggage holding policy. read more

I was concerned about the look of the place and we were in need of a place to store our luggage. Be sure you get the pricing and understand the "tax and fees". Better to get a complete quote before you leave. They say $10 a bag a day but watch out for anything over 6 PM as that is when they jack up their prices. We stored our bags from 6:30-9:30 PM and ended up paying $175 for 2 bags. It was ridiculous and I felt so cheated. No reason to gouge their prices like that. It looked sketchy and unprofessional. read more

A SHAME to NYC business!!!!! Do not even think to go there! I arrived to pick up my luggage at 6 pm but was stuck at their elevator. It didn't work. I used the stairs, ran up to 5th floor- they didn't open the door! They asked me to walk outside the building, to use "the buzzer" and to use the elevator again. When I finally came up they charged me 75$ instead of 10$ because I was 5 min late!!!! SCAMMERS. The woman-owner took my ticket and wouldn't give me my luggage. She rewrote the ticket with a new price as it was written there before!!! I called the police. I couldn't stand this lies and mistreatment! While waiting the owner of the business was insulting me, calling me "crazy", "that's what white people do", "racist", that I am bored and "just wanna get laid with her coworker". It is just insane. She obviously enjoys drama and torturing customers. Oh yes, she was accusing me in being violent. I have never seen bigger LIARS and abusers in my life!!!! Ah, nice detail: she pressed a button and alarm went off. The male coworker has forced me to step back to the entrance door and left me 5 feet space at their location. While they were seating at the window waiting for the police and insulting me. Obviously insulting is the whole point of their business! Totally SICK people!!!!! By the way. When police arrived, they took their side. I paid 75$ for storage of one suitcase for couple hours. Was only worth to see pervert narcissists doing their business at its best. Save your nerves and money. Don't even think to go there! They will ruin your NYC experience and try to build up their damaged self esteem at your cost!!!! I hope one day their lies take it's toll... They don't deserve to work with any customers on Earth! This business needs to be CLOSED ASAP so no more customers gets tortured! read more

See all

Little pricey but helped me get out of a luggage bind. I see myself using this place's services again in the future. For my huge bag stored for two days it cost $20. They close at midnight every day. read more

CBH Luggage Storage - Luggage Storage Near Me - NY, New York

Quick, easy, affordable. Went into the city and needed a place to store my luggage so I could tour around with my family before they headed back home. Easy to find, the woman at the front desk was friendly and she made it a short and sweet experience. Definitely would do it again if I ever need to store luggage for a day or so again. I left it there for about 6-7 hours and it was 10$. read more

Never going here again. There's this rude older lady who works there who thinks she's the manger but is nothing but a regular employee and has no people skills and can't do simple math. Shaking my head. read more

These people lied to me to try to pick off business from Schwartz across the street. My friend and I walked up to the Schwartz entrance and were approached by a man who said "are you looking for luggage storage? We're across the street." I asked why the sign was across the street from the actual location, and he told me "advertising." Then I asked him point blank "is your storage Schwartz?" And he said "yes." I got to his storage location and there was CBH signage everywhere. My friend and I promptly left and stored our items with Schwartz. As I was walking out, I tried to approach the man to ask him why he lied. He actually physically ran away. I don't trust people who lie to try to get my business. Would they lie if they lost my luggage? They aren't trustworthy. Look elsewhere. read more

Just like the other reviews, I too had a bad experience. The French lady was so rude, she talked down to her customers. If I had known about these bad reviews on Yelp, I would have avoided her business. Beware of a guy trying to lure you in here, he usually stands across the street where the other business is. read more

We got quoted $60 for six bags and asked the woman at the desk to book us a taxi for 6pm. When 6pm came, we were charged $189 and she refused to release our bags until we paid, threateaned to call police. The taxi driver was NOT a taxi driver but a friend with a pick-up truck who was shocked and horrified we were scammed as he was not being paid it. THE WOMAN IS RUDE AND UNPROFESSIONAL - DO NOT VISIT read more

If you need a place to store your luggage when you want to explore a bit more the last day after you get kicked out of your AirBnB at 12:00 PM, this is a great spot. It's grungy and simple, but it gets the job done. There's not much to say. The employees handled my luggage fairly and they didn't toss around my bag as if they wanted to destroy my belongings. Located on the 6th floor. As for pricing it was just $10 per bag. TL;DR It's a small place and it's cash only. Try to condense everything into one bag, save money. read more

On December 2, 2022, visit this place to request their services, for 3 suitcases, arrive around 11:45 am to leave them until 6 pm. We were served by a tall thin American man. Indicating that each suitcase was $15 each until 6 pm, it indicates that if I went past 6 pm they charged me more and if I went past 6 pm I had to call. When he returned he arrived at 5:30 pm, to look for them and he tells me that when paying that they are $180.00 Cash I ask him what is the reason and he tells me that he is charging a charge, and I ask him what charge and he answers that for arriving before 6 pm which he claimed because it was not what he told me, that if the problem was the time he returned at 6 pm and he tells me no because he had already gone up to the 5th floor which is not there stairs. I was complaining to him and he did not want to give me the bags until I paid the $180.00 which I ended up paying. I let this know so that no one falls, they scammed me in the worst way, he did not want me to pay him by card, everything had a purpose. If there is someone else who owns this business, your business is cheating customers. Abusing the tourist who visits New York. This is how it will be reported. read more

This is the first time I've written an Internet review for any business but it was such a bad experience I felt I needed to do this. I had a terrible experience using this business. I checked in bags paid a fee and then actually had them hold two bags hostage while they demanded an extra $20 payment from me claiming there were more bags checked than the number that THEY had written down on the claim check. They were rude in dealing with the situation. I sense there was a possibility that they would windup holding my bags including my briefcase which contain my passport and laptop! As a further clarification, the front desk worker took count of the bags and stored them so there is not opportunity for any misrepresentation made for what bags were included. That same worker that took the count filled out the claim check with count. Further it was clear that they knew they would be creating an issue when they brought out all but two of the bags. The two that were held hostage both CONTAINED THE MOST VALUABLE ITEMS STORED -- in one case a laptop and in the other a laptop and a passport. Clearly not only had they held back the bags but clearly had also inspected them for contents. This makes me more than a little uncomfortable that they were so aware of the contents of these bags. However let's suppose that they should be given the benefit of the doubt that it was simply a clerical mistake on the part of the front desk worker and that it was a shear coincidence on the selection of the bags being held hostage. -- the level of rudeness to me and my family was beyond the acceptable. I have not had such a customer experience in years -- and I grew up in NY. This is clearly a business to be avoided. I am sure there are more reputable storage places to choose from around Grand Central. read more

The worst ever experience!!!!! Never use this service, I left my bag yesterday, and the lady said I can pick it up at 7am next day, I am a hairstylist and I had a client at 7:30 am so it was perfect for me to collect my kit from the storage at 7am. So I came at 7am and door was closed, I thought okay maybe they are 5-10 min late no big deal, I started waiting there and time goes by and nobody is showing up In 30 min some guy came in and opened the door, I was relieved but NO He was from other business, I tried to go up to 6 floor on the elevator but it wasn't working, he said wait for them I was standing by the elevator and just waiting In 35 min other guy came in from inside and started elevator, I got in and trying to press 6 floor, it didn't work He said try to go to 5 and take stairs to 6 floor which I did There was a door, it was locked, I knocked and someone opened the door, guy was clearly asleep , I told him I've been waiting since 7 am downstairs, they have a monitor and camera and he said "I didn't see you there at 7am, your lying " I said okay let's check the camera, and of course he didn't, I paid money and he gave me my bag(with super rude manners and face,) absolutely no apology or anything!!! I was late for work by 1 hour and lost client and money read more

This facility saved my day and I am so grateful, especially to the incredible employee KC. I rushed in from out of town and ran to the theatre the night before the Tonys, only to find out My bag was too big to take into the theatre, and no one could help. The theatre is in a Hotel for goodness sake, and it was just upsetting not even a suggestion or kind word. I found the # is CBH from the Edison hotel, dropped all my stuff off with the gracious KC and ran to the theatre only missing 5 monists of the show. I returned at 11:59 (pushing it I know) and grabbed my bag with a reasonable fee. ($25 until 10 and a small addition fee foe every hour until midnight) My night was so close to being ruined, but KC the CBH luggage save my theatre experience and my date. read more

No stars this place is a scam. I dropped off my luggage to go to theartre. They were recommended by the Plaza hotel, who I will also contact. We wanted four hour storage for three pages. The women behind the counter told me $10.00, she did not tell be $10.00 per bad. Very unethical people and it is set to scam people. DO NOT USE. YOU CAN FEEL THE DECEIT WHEN YOU WALK INTO THE BUSINESS LOCATED ON FLOOR SIX. NEGATIVE STAR...HORRIBLE read more

At least our bags were taken care of. They advertise a lounge with a TV with pictures on their website. I assume this is in a fantasy land, because the actual lounge with TV is nothing like the space pictured. It is one small bench with a couple of pillows on it. Also, they should work on customer service. The lady working chastised my ten year old son for being on the floor, when the only place for him to sit was on the floor. Then we were unceremoniously told to leave at the end of our '15 minutes' of lounge time. Let's be clear, the sign was clear they only allow 15 minutes of charging time. She told my son and I to leave at the end of the fifteen minutes. I didn't want to stay all evening, I just wanted to answer a couple of emails and figure out a ride to LGA. I'm cool with NYC demeanor. This wasn't NYC demeanor. This was someone who was being interrupted by her customers. Don't advertise something you don't offer; be decent to those who are supporting your business; treat others how you wish to be treated. Pretty simple business plan that too many people mess up. read more

After getting standby tickets to the Tonight Show I was told that I would need to store my backpack somewhere because it would not be allowed in if I got into the show. I also had tickets to a 7 pm broadway musical that night. I knew I would need to store my bag for about 1 hour (if I did not get into the Tonight Show), or about 6 hours (if I did get in and had to run straight to the broadway musical). I was given a list of luggage storage places by the staff at NBC and this one was closest. The information card given to me by NBC only said "$2.50 per hour." I figured this wouldn't be too bad of a deal. However, when I got there the woman working was very rude to me and basically forced me to pay the $10 daily rate. I asked at least 3 times if I would be charged over $10 if I chose to store it hourly and ended up leaving it for over 4 hours. I was never given an answer. I was only told repeatedly that if I was going to be gone for over 3 hours that I should just do the daily rate. Even after explaining the situation to her this is what I was told, repeatedly. I finally decided to go with the daily rate because I could not get a straight answer and didn't want to get charged more than $10. I ended up not getting into the Tonight Show and returned after one hour to pick up my bag. It was a different worker and it was finally explained to me that you have to tell them how many hours you are going to leave your bag when you drop it off and if you go over then you are charged the daily rate. This would have been nice to know when I dropped it off. He also would not give me the hourly rate, even though I repeatedly told him that this was not explained to me when I dropped it off. I ended up paying $10 to store my backpack for one hour. I will never go back here due to the high cost, shady practices, and the rudeness of the staff. I hope anyone going to see a show at NBC or anywhere in midtown sees this before considering storing their bag here. read more

My friend and I were about to store with CBH luggage, but the elevator was weird. After checking reviews and finding Schwartz luggage was just across the street with better reviews, and being unable to figure out the elevator, we went there instead. On a way there, someone from CBH luggage kept (rudely) trying to get us not to go to Schwartz, going as far as crossing the street with us. He lied and told us that Schwartz was merely a travel agency. After we stored the luggage at Schwartz and exited the building, he angrily told us not to blame him if our luggage was damaged. Our luggage was fine. read more

I never write reviews; I find it quite unnecessary. But, when such a scamming piece of shit business exists, it has to be done. Listen, I'm not asking for a refund or anything - what's done is done. I am simply writing this for anyone looking to use their shady services. First off, I felt nervous at first when dropping off the bag, but I was in a crunch and had no other options. He kept on reassuring me saying that it is merely 15 dollars a bag. I said I'll pick up at 11 and he said no problem, still 15 dollars. Too be fair, it was my bad for coming earlier, at 8, but due to some personal factors it had to be done. And what was a charged? A whopping 80.50 dollars. I am reading other reviews and am quite frankly dumbfounded at the price ranges but yes, for four hours of service, I paid 80 dollars. His reasoning, "cleaning services due to Covid?!?!?!" I have never been scammed like this before and really hope no one else falls for this. Fuck this business and fuck the assholes working there. Oh and by the way, they only take cash. He insisted he told me, and my party, but none of us even heard of that. In hindsight makes sense as this is simply not a legitimate business. So, to anyone reading this, please do yourself a favor and do not go here. You will be scammed and have a whole trip ruined. Thank you, and a final fuck you to this business. read more

We used CBH twice on our visit to NYC. The first time we were satisfied with the service and thought the prices were fair given the convenient location. Our only concern was that we never saw any storage lockers, simply handing over our bags outside the lift just off the street - as we received our belongings back without issue, we brushed these concerns aside. However our second visit just a few days later can only be described as shocking. Different staff were working that day and treated us aggressively and with contempt from the outset. One woman in particular was extremely hostile and confrontational - it was totally unrecognisable from our previous experience. I have since read other reviews which detail uncannily similar experiences, so clearly this was not a one-off incident. Overall I would urge anyone to steer clear of CBH unless they enjoy being shouted at by staff. At the very least fully read the reviews before making the decision to engage with this company. In my personal opinion their unprofessional response to any negative feedback reveals all you need to know. I would recommend that management stop assuming poor reviews are sabotage attempts by rival companies, and instead take on board the comments to improve the appalling attitude of certain employees. read more

Employee was very nice and very professional, prices were fair, smooth and easy process. Clean space and good location

This place is a con place! Find other service elsewhere. I called on the 15th night to request to deposit my luggage for 17th & 18th oct (2 days/nights) and they said there is a free pick up of luggages from my hotel - I didnt check their review then and I requested for a pick up of luggage on 17th, 9am from the hotel but they said the timeslot are full so suggested to pick up at 17th, 00:00hrs. I waited til 17th, 00:30hrs and somebody finally appear. Asked for the full price - he said only when collect my luggages I will know the price. So I followed up with an email and was inform the price will be USD 80. Went on to 18th oct and I went to pick up my luggages - the women at the counter said it would be USD 120. I was shocked and ask why, the black man start to jump on me and say cos I arranged the pick up for 16th oct or rather I CALLED on 16th oct so I need to pay from that day onwards. It just doesnt make sense and when I start saying my point, the black man got agitated as if I wanted to cheat them for the USD 40. But they are the one trying to scam me first should I not voice out, I will have to pay the full sum. Its a bad experience and they isnt the cheapest. Save yourself some trouble and go for other options. The people here are rude and aggressive. They make it sounds like you can't afford and stuff like that. Waste of my time and energy. read more

I would never patronize this business again. The woman at the front desk was extremely rude. When I tried to hand her my credit card, she held my luggage receipt up in my face and said, "See, it says cash only." I replied that I had not read it; she said something inaudibly, to which I said, "What?" She sneered at me and said, "Nothing." She then asked me whether I had any other concerns. I told her that I would take my concerns to Yelp. She told me that she would be looking at Yelp and if I "took my concerns to Yelp, Facebook, Twitter, Pinterest, and the whole internet, we will post the surveillance video." I laughed at her and left. I got a text message a few minutes later from an unknown number with a surveillance photo of me leaving the establishment. This is a textbook example of how not to work in customer service. read more

We were desperate for a place to store our bulky bag while roaming the city on our last day. We didn't even bother checking the reviews to this place and didn't realize it until after we left the bag. I'm giving this place 2 stars only because our bag and its contents were intact, which is nice considering it would be their job to keep your belongings safe. However, it was not explained, and it is very vague on the website, that you actually have to specify if you are leaving your bag hourly or for a full day. When we left the bag, we told the lady we'd only need to keep the bag there for a couple of hours which would have been $2.50 an hour. When we came back to pick it up, the lady said that we didn't tell her specifically that we were choosing to do the hourly rate or the day rate, therefore we had to pay the all day fee of $10. This information was not presented to us, nor was it written anywhere. We explained the situation to her and how this was misleading, but she could not be persuaded.. and we needed our bag returned! It's terrible that she tricks her customers and that she runs her business this way. Unfortunately finding a service like this in the city is difficult and she will be treating many more people this way. read more

Boyfriend and I were coming back to the city after a wedding upstate and had about five hours before our flight. Grand Central no longer has luggage storage, so I went online and found this on a couple travel sites. Seemingly random location close to Times Square, must be buzzed up and travel on a shaky elevator. We were both pretty nervous about dropping off our belongings. Needless to say, was just fine. Only $10/item, everything was just as we left it. Guy at the office was very helpful and polite. Looked like a photo studio doing this to help out with the rent. As there were no reviews on Yelp, wanted to help them out to give people peace of mind. Thanks! read more

We had a good experience with this service. It was exactly as advertised. The elevator was not weird, it was perfectly normal. We were asked about hourly vs. daily rates when we dropped off, told exactly what the cost would be, and reminded to pay cash upon pick up. Everyone we encountered was very nice. read more

I would honestly give this place a zero if I could. Everyone we encountered was so incredibly rude I had never had service like this before. When we asked what the price would be to hold our eight bags we were told $15. We went to breakfast and came back and he told us it was $15 per bag for the half an hour so we ended up owing $80. When we tried to reason with him all he would do was argue he was so rude that he made my friend cry. When we asked to speak to a manager because he was not reasoning with us he refused to give us a phone number because it was a weekend. After half an hour of going back-and-forth he finally let us speak to the manager and when I talk to her she was even worse. When I told her that both my friend and I heard $15 and we would pay $30-$40 so they wouldn't completely lose money she said it was our fault for not hearing it correctly. She then proceeded to Skoff at me and rudely say to me are we supposed to assume that all of our clients have hearing problems. I'll ask her are you saying that I am having hear it I have hearing problems she replied that I was stupid for answering a question with a question I told her that is how it works in the English language you are allowed to do that and it only got worse from there. Whatever you d not bring your bags to this place. You are better off taking them with you wherever you go or honestly even just paying a homeless person 20 bucks to watch them for the day. read more