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    CBH Luggage Storage

    2.0 (66 reviews)
    Open 7:00 am - 12:00 AM (Next day)

    Services - CBH Luggage Storage

    Luggage storage

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    411
    Stephanie Michelle P.

    Love the concept. Needed a place to leave my luggage since I had an early checkout and a late flight, didn't want to lug my stuff around. I only used it for three hours. Price is decent for large bags. I had a personal carry on that was a gym bag, it wasn't a big bag but I didn't want to carry it around. I think smaller bags should be a little less than regular suit case prices.

    Their rates
    Ramsey E.

    My hotel (W Times Square) would not keep my luggage after checkout for 5 hours so they recommended this place to store luggage. I walked over. Unfortunately, I was met with a sarcastic employee telling me no hotels store luggage post 9/11 which is false ( I called a few hotels after and they told me it's a COVID issue). She told me the fee was $30. I told her I'll be back by 5:30. At that time I received a text from her saying if I come after 6pm, there will be an additional $39 fee which increases incrementally to $99 by midnight. I got there at 5:55. She said I needed to pay $33, I said wasn't it $30 only, she said "we all have to pay taxes". I'm pretty sure services aren't taxable but at this point I just wanted my luggage and get out of there. Two stars and not one because they did the job required and kept my luggage safe. I'd try my chances with the other storage place across the streetz

    The owners of the business.

    A SHAME to NYC business!!!!! Do not even think to go there! I arrived to pick up my luggage at 6 pm but was stuck at their elevator. It didn't work. I used the stairs, ran up to 5th floor- they didn't open the door! They asked me to walk outside the building, to use "the buzzer" and to use the elevator again. When I finally came up they charged me 75$ instead of 10$ because I was 5 min late!!!! SCAMMERS. The woman-owner took my ticket and wouldn't give me my luggage. She rewrote the ticket with a new price as it was written there before!!! I called the police. I couldn't stand this lies and mistreatment! While waiting the owner of the business was insulting me, calling me "crazy", "that's what white people do", "racist", that I am bored and "just wanna get laid with her coworker". It is just insane. She obviously enjoys drama and torturing customers. Oh yes, she was accusing me in being violent. I have never seen bigger LIARS and abusers in my life!!!! Ah, nice detail: she pressed a button and alarm went off. The male coworker has forced me to step back to the entrance door and left me 5 feet space at their location. While they were seating at the window waiting for the police and insulting me. Obviously insulting is the whole point of their business! Totally SICK people!!!!! By the way. When police arrived, they took their side. I paid 75$ for storage of one suitcase for couple hours. Was only worth to see pervert narcissists doing their business at its best. Save your nerves and money. Don't even think to go there! They will ruin your NYC experience and try to build up their damaged self esteem at your cost!!!! I hope one day their lies take it's toll... They don't deserve to work with any customers on Earth! This business needs to be CLOSED ASAP so no more customers gets tortured!

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    7 years ago

    Employee was very nice and very professional, prices were fair, smooth and easy process. Clean space and good location

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    Easy to find, the woman at the front desk was friendly and she made it a short and sweet experience.

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    MakeSpace - New York - Makespace Bags

    MakeSpace - New York

    3.2(968 reviews)
    0.3 miTheater District, Midtown West

    MakeSpace is definitely worth every penny. Every person I've interacted with since using them has…read morehad stellar customer service. It is a true white glove experience. Recently I moved to Brooklyn from Manhattan being able to keep everything in storage until I found the right place was great and the level of service from the pick-up and delivery crews was amazing. Today, D Pryer, John Mahoney, Demetrio O brought my stuff from storage to my 2nd floor walk-up apartment. They were absolutely amazing! They were professional, kind and accommodating. I was afraid they weren't going to be able to get my couch and arm chair in the apartment. They worked together to strategize a plan on how to get it in the apartment, protecting the couch and the arm chair. I would highly recommend them again.

    This is going to be a difficult review. Moving is already stressful on its own but this all…read morehappened during one of the most chaotic moments of my life (#1) and during a time where I was in midst of making some serious life altering transitions. They left me hanging on the day of my move. No warning ahead of time. No email to indicate that they were busy. They had already postponed my initial move by pushing it another day. By the next day, when they were over 3 hours late to our scheduled pickup time, I decided to call in to hear from the rep I had been communicating with and learned they were no longer coming. No rescheduling, but that they simply decided it was no longer worth honoring my appointment. I was in disbelief. The feeling of abandonment especially during at a crucial juncture (#2) is the reason they get a hard 1 star. The pandemic was a difficult time for everyone. Corporations, small businesses, city workers, and the rest of us citizens. During the middle of the worst time in NYC, particularly in Queens, there was enough chaos and uncertainties that people couldn't leave fast enough. I had known of MakeSpace for years and the concept (#3) was enough for me to give to consider giving them my business. I had called in and was told to make an account online where I'd be making all of my arrangements. No deposits were required and I was able to book a storage space as well a move date. The initial pickup was free, but the subsequent appointments would cost $59 each time. There were no bins due to the high demand, so I was sent a good number of packing bags that they claimed were "just as good" as a plastic bin with a lid. (#4) I personally loved the idea of being able to adjust my inventory for all of my items online. The only problem was that I could never actually adjust them and would be forced to email the support team or attempt to call in each time. Other fees included $15 for each mattress bag / covers and $15/50/$75 (small to large) for each item that needed to be tossed. By the time it was moving day, I had everything ready. My life was in boxes and a ton of MakeSpace bags. Our appointment was within the window of 8AM-11AM. By the time it was noon, I had called in and left a message. I didn't hear from anyone until just after 2pm when I learned they weren't coming at all. This wasn't good since I was flying out later that night. I asked if we could push for tomorrow instead and they told me they had no ability to make any appointment in the near future. I asked if there were any other services they'd recommend in a time crunch and my contact mentioned he'll send over a list. He assured me they wouldn't charge me $100 for any adjustments in my appointment that I was allowed to keep the bags (#5). In a stroke of luck, I I eventually found another mover to help me with the few hours that I had left in the day. It wasn't a pretty experience, but I was able salvage my last few moments as a NY resident by getting my things secured. Again, I realize the pandemic was a major culprit in things going wrong for everyone. However, I simply can't get past how poorly managed this all was from the confusing initial planning 6 weeks prior to the near zero communication at the very end. The added stress of finding another mover and leaving NYC was another endeavor and was exacerbated by their lack of service. Two weeks later, I received an email from their support staff that my appointment was "rescheduled" to 3 weeks into the next month. I have no words. __________ (#1) You guessed it, the pandemic. (#2) I had a flight in 6 hours. In another universe, other folks wouldn't be able to afford to stay because their leases were up or they couldn't afford to not move their things. (#3) Manage everything online and also have storage options as well for a relatively low price. Brilliant. (#4) Spoiler alert: They weren't. (#5) Gee, thanks.

    Photos
    MakeSpace - New York - When a furball is in charge of a project...

    When a furball is in charge of a project...

    MakeSpace - New York - Say hello to on-demand, to-your-door storage without the traditional price markup. (Oh, and we haul everything for you, too.)

    Say hello to on-demand, to-your-door storage without the traditional price markup. (Oh, and we haul everything for you, too.)

    MakeSpace - New York - #makespace / Jose Trujillo ... the best

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    #makespace / Jose Trujillo ... the best

    Hampton Inn Manhattan/Times Square Central - Our contemporary new Hampton Inn is located in the heart of the vibrant Times Square/Broadway area.

    Hampton Inn Manhattan/Times Square Central

    3.5(162 reviews)
    0.4 miMidtown West, Theater District
    $$

    This is a very busy hotel. It is perfectly located in the Times Square area. It puts the guests…read morein the heart of Manhattan. The hotel was having some construction done in the lobby area when we visited. Our room was predictably small. The bedding and towels were excellent. The pillows are too soft and too flat. If extra pillows would fit in the room, management should consider putting extras in the rooms. The breakfast was overly crowded just like everything in Times Square. The hot food served was just fair... horrible hash browns. Eggs and bacon were ok. Cold foods were our best bet for a quick meal. The elevators in this hotel are a disaster. You are assigned a car by a computer. This idea keeps cars with available space from stopping to bring you down. We watched people brave 11 floors down after a 15 minute wait for an elevator. This system needs to be re-thought out. The service personnel in the hotel are fantastic.

    Totally torn on this review so will go for a pros and cons list. Seven night stay at this Hampton…read moreInn over Spring Break. PROS - Location: This location is amazing. Middle of everything in Times Square. Right by a few subways stations. Great spot if you're looking for a touristy Times Square location at a decent price. - Staff: The front desk staff (especially and including the security guy) were excellent. Friendly, informative, always available. CONS - Elevator: There are only about 2.25 working elevators at anytime. Each elevator holds some 6-8 people. The hotel isn't huge, but it certainly can't accommodate all these people. If a group comes in, you'll be waiting a long time. Fortunately we were on the 5th floor so had the option to walk up or down the stairs. - Hilton Vacation Sales: I've never seen this before in a regular hotel, but someone who looked like a front desk employee approached me in the elevator line. Only about 1/2 way through the convo did I realize she was trying to sell me some kind of cheap vacation program. Annoying and not a good look. - Housekeeping: Housekeeping was inconsistent. When they showed up, they were good. We missed a few days and we were getting desperate, so at 9am stopped by the desk and said we'd be out and need housekeeping (trash over flowing, no toilet paper left, etc). They wrote it down and said they'd send them right up. We returned to our room at 3:30 and still no one had come. Also, upon checking in to our room we found a creative display of bodily fluids all over our headboard. My poor husband cleaned it up but it grossed us out so much. - Breakfast: Impossible. Unless you were there at opening there is no way you're getting breakfast. Four waffle makers with a line of 4 or 5 people in each line. No seating anywhere. A miserable way to start your morning. We tried it once and went out for the other 6 days. It was that bad. I brought none of this up to the front desk staff. I'm not sure what they would have done about the elevator or breakfast, but I'm certain they would have made sure the headboard was cleaned or ensured we had housekeeping regularly. We worked with housekeeping and eventually got more supplies and trash emptied. As far as the headboard, the image was already seared into my mind so didn't bother addressing it with staff. Next time I think I'd try another Hilton property (maybe in Times Square, maybe not). I don't feel like this was the right one for us.

    Photos
    Hampton Inn Manhattan/Times Square Central - Welcome to new Hampton Inn Manhattan/Times Square Central hotel!

    Welcome to new Hampton Inn Manhattan/Times Square Central hotel!

    Hampton Inn Manhattan/Times Square Central - The friendly staff at the Hilton Garden Inn Palo Alto is here to help you with information or directions to area sites and attractions

    The friendly staff at the Hilton Garden Inn Palo Alto is here to help you with information or directions to area sites and attractions

    Hampton Inn Manhattan/Times Square Central - Enjoy your stay in our Two Double View guest room which features a stunning view of New York City.

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    Enjoy your stay in our Two Double View guest room which features a stunning view of New York City.

    CBH Luggage Storage - luggagestorage - Updated May 2026

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