UPDATE: I have to change my review from 1 star to 4. I went…read moreback in here because my boyfriend REALLY wanted something we only saw here. There was a different guy working and we told him about our experience and how we were VERY hesitant to come back. Turns out he was the owner and was very surprised and apologized for the way his employee acted. The owner was EXTREMELY nice and very helpful. I definitely give him an A++. They have a great selection and are reasonably price. I'll come here again, but if the other kid is ever working, I'll definitely turn around and walk right out.

I'd love to give this business 5+ stars, because almost every employee is friendly & helpful, the…read moreselection & prices are great, they have plenty of parking, etc...etc...etc...However; the last couple of times I've done business with them, I've been served at the counter by a middle aged, heavy set blonde woman who is "very rude," obviously hates her job, and turned an otherwise pleasant experience into one I'm not sure I want to repeat again.

By far the sleaziest most dishonest business I've encountered. Sold me a junk vape broken out of…read morethe box and would not allow me to return or exchange the item. Spoke to the store for half an hour on the phone before going in to make an exchange only to be told that only the "employee that sold it could exchange it" which they didn't say on the phone and then said they were out of stock. Emailed the owner to try to get this straightened out and got no response. STAY FAR AWAY they will screw you if they get the chance.

Yo Hayley is the shit, I went in there yesterday, and she helped me find the best vape juice…read more Didn't know what the hell I was looking for and she's helpful as shit every time I go in there. But I was kinda sad she wasn't there on Monday because the guy I talked to wasn't very helpful and ignored the fact I was there. But I have it another shot and this is by far the best customer service I've ever received in a vape shop. Keep her around!!!

Got lots of education from staff on the products and helpful to find something to alleviate…read morecigarette nicotine cravings

Often out of product. Prices not competitive. Always open late or not at all. Place is just…read moreseemingly in perpetual disarray. Stopped going. Sad when people have the luxury of owning their own business then put in a D minus effort. You're losing so much business it's sad. Wake up.

EDIT: For anyone doubting the validity of this review, I was last there on 10/20/21. Feel free to…read morecontact me with any questions about my visit! I don't even know the names of anyone that work there LOL I assure you that this is a real review. ***************************************************************** I went into the store recently, and I was quite surprised at the number of affordable items. They actually had vape batteries at every price point, including $10 batteries, which was awesome! The owner was very knowledgeable, and showed me the benefits of different items, as well as the cons of them. Honesty is the best policy in my book, and his frankness was very much appreciated! I also asked about CBD oils, which he was equally knowledgeable about. Overall, the knowledge, friendliness and affordability of this shop make it the best one in the area, as far as I'm concerned. There's nothing worse than walking in to a store, and the associate is "busy" playing on their phone, and doesn't even acknowledge you. Thankfully you won't find that here! It had been a while since I last went here, and I'm very glad that I decided to stop in once again!

Jessie and His staff are great. We have been coming to the juice box since the start. I like…read morethat they do not try to sell you something that you do not need. Everything is reasonably prices. They are very knowledgeable about the products that they are selling.

Elite Vape is outstanding! they are very proper. They're very knowledgeable as well they take care…read moreof their customers they are not rude which is a plus for individuals that want to learn knowledge about what they are using for equipment and eJuice when they purchase the the store is a comfortable atmosphere the minute you walk in the door you can tell a load come off your shoulders it's like walking into an airplane Hangar that's how big the store is they have high quality mods high quality e-juice inexpensive prices they also have CBD products. They also follow proper protocol when e-juice expires they take it off the shelf they don't leave it on the Shelf and try to sell it for cheaper deal like by 2 60ml for $30 or 2 100 ml for $40 they always have fresh e-juice out of all the stores in Franklin Mass Elite Vapor personally as my favorite I like to say thank you to Elite Vapor for opening a store that the public can trust and a town that I call home Franklin Mass thank you

From the owner: Established in 2012, Elite Vapor has been introducing the best quality electronic cigarette to New…read moreEngland. They offer the best selection of authentic mechanical mods atomizers, tanks, coils, drip tips, mods, and much more. Carrying over 100 flavors of juice spanning over 40 premium juice lines along with our own locally made juice. All the juices we carry are USA made and our inventory is constantly growing. We put our best effort into stocking our shelves with the most popular, highly sought after juices from the biggest names in the industry. As always at Elite Vapor, you are welcome to try all of these juices out at our tasting bar before purchasing so you are sure you are buying a juice you will enjoy. Want bigger clouds? Elite Vapor can set you up. With all the tools needed to help you chase the clouds you found the best place locally to come and either learn or fine tune your builds. We will sit down and show you how to build coils and setup drippers, genesis style atomizers, and kayfun style atomizers. If you've heard about it we've done it. If you want to learn how to do it, we are happy to help you out hands on.

Good service. The staff is really friendly and helpful. Usually stop by after work and grab a…read moredrink and my cigs. ​

This place sucks lol, used to overcharge the shit out of me for disposable vapes. Probably since…read morethey are still paying off their fine for selling to minors. Theres a woman who works there who I recently talked to and she is really nice and chill. I hope the store is improving because they used to just sell to minors and not give a fuck

This morning I tried to return a defective vape. They refused to honor their own product and…read morewouldn't replace it at first. The device lasted only a week, despite being advertised as 45,000 puffs. He didn't care at all. Instead, he insulted me and acted like I was trying to scam him. I'm 76 years old, a cancer survivor, and a retired businessman -- I wasn't trying to fool anyone. His attitude was offensive. He eventually replaced the vape, but I will never do business there again. If a store can't stand behind the products they sell, then there's no reason for me to shop there. To make matters worse, he took video of me even though I'm disabled and posed no threat whatsoever. Yes, I let him have it verbally, and I told him I would go to the chamber of commerce and file a complaint. If their product is defective, don't expect these people to do the right thing. I've never dealt with a store that refuses to stand behind what they sell in my entire life. I'm absolutely serious. If I dealt with the owner, today, that's not how you treat a customer and to work on his attitude and customer service.

Owner was friendly and knowledgeable. Clean store. Had inventory. I will come back again.read more

Well rounded selection and people are very friendly. At one point arrived late and door was…read morelocked. They saw me from the parking lot and reopened.

This place has an awesome selection of tobacco products and the staff are always really friendly…read more It's always very clean and has what I am looking for.

I often stopped by and buy things here because it's very convenient, I have children and didn't…read moreknow they were NOT allowed to accompany me into the store, the girl behind the counter was RUDE, and I told myself I wasn't going back! I def avoided the place for a while but went in randomly because I needed lighter fluid and did not have time to run to the other smoke shop. There was a younger gentleman named Andrew working and he was the NICEST, very informative, kind, conversative, and very polite! I didn't realize it was a few minutes after they closed, until I saw someone locking the door as I pulled up, it did not matter, he saw me and let me in. Now because of Andrew I have been back in 3 times!!! So happy you have hired someone VERY NICE!!!

This store sells a wide selection very cheaply made products…read more I only go here because it's half a mile away from my house and I keep trying. I bought a small butane lighter, it stopped working after four days. I have bought two different vape pens; one of them worked a few times and the other was literally a nonworking item straight out of the box. They are very careful to make sure that you understand that everything there is a final sale. And you all might say that it's my fault because I keep going back there. You are correct.