Great rates and service, knowledgeable staff who look out for their members, and good online…read morefeatures.

They make an error crediting a car payment. (Put the payment in my savings) and instead of…read moreapologizing - the customer service agent mansplained how bill pay works. Closed my accounts. and when I got home I had a letter stating that not paying the loan would result in a ding on my credit. Seriously?

The customer service is amazing. Everyone is always masked up. (weird saying that reviewing a bank)…read moreThey always go above and beyond to ask if you need anything else or have any questions. I have enjoyed being able to use the mobile app. The new drive through is great. I highly recommend using Y-12 as a credit union of choice!

Absolutely a joke for a bank cashed multiple checks there but now they won't cash it because every…read moreother time was a one time only if it was not time only it wouldn't of been multiple times stop being lazy even told me to use another bank

Trust, about 4 months ago began denying a recurring charge that went through every month for 8…read moremonths. Now they deny it every month causing me non payment fees. They refuse to reimburse me because Truist didn't charge the fees. They refuse to do anything about their mistake. I called every month this happened and was assured it wouldn't happen again. After my check gets deposited Friday I'm moving all 4 of our accounts out of there. I'm sure they won't miss our money, but I'll feel better.

The Service speed is terrible. Whether I go inside the bank or through the drive thru. Tellers are…read morenot ready to serve a customer at opening time. They never seem to have enough tellers to manage the customers requiring transactions. They also allow multiple transactions per customer at the drive thru. I think anyone with multiple transactions should be required to go inside to see a teller.

So grateful to have strong community partners like US Bank in Blount County! Their support of…read morelocal nonprofits is to be commended. Great business for Blount County!

While others had complained about the slow service at the former Food City Branch, even with it's…read moreSaturday hours and late evening, I wonder how they are feeling now? When Food City moved to it's new location, the branch was not moved also. Now, we have the one 'main branch" with longer than long lines, inexperienced tellers (in some cases) who seem to think they have to take the time in the drive-thru to print a balance on the back of your receipt when you make a deposit and y'all can wait in lines while business use the drive-thru to deposit or get coins for their daily use or do multiple transactions. If you thought it took awhile before, welcome to the new, "we don't need another branch that close by" routine.

I have my business insurance through them. Beth Little is very friendly and helpful. She is very…read moreknowledgeable and will answer all of your questions. Always been available to help whenever I call. Very reasonably priced too.

Awesome guy and awesome agent!! Highly recommend to anyone that's needs insurance or if your…read morelooking at switching!!

I submitted my credit card payment five times and they reversed its payment all five times with no…read moreexplanation. Even my personal bank did not have a solution. I will have to visit a US Bank branch to get this resolved. And cancel my credit card.

Garbage bank. Garbage customer service. Deposited $70 cash in the after hours via ATM. As soon as I…read moredeposit the cash, ATM shuts down. Like screen goes black and no response shuts down. I immediately call the 800 number on the machine and tell them. They ask time of deposit, amount of deposit and denomination of each bill, which I give them since IT JUST HAPPENED. They say they need 45 days to investigate, which I get. But then tell me I'm SOL. No record of any such deposit. Well YOUR ATM shut down. Now I know 70 bucks isn't a lot, but to lose it sucks. I would hand my money to a homeless person in one sock before I EVER entertain the mere THOUGHT of giving this sham of a "bank" one penny.