I took my wife's vehicle to our regular repair place for some routine maintenance. When we went to pick it up, they advised that they noticed an oil leak from the turbocharger and that it might still be covered under warranty. I called the dealer that it came from, and they would not schedule an appointment unless we had warning lights come on in the dash. My repair place hearing that conversation said they could not recommend North Park for any service. However, they highly recommended Cavender and Ancira. As Cavender was nearer to me, I called them. The day of the appointment, we showed up a little early. However, they got us in to see Terry quickly. We went over everything with him, and he said they would look at it and call with what they found. They also found an open recall on the diesel and said they would fix that at the same time. The next day, Terry called and advised the vehicle was ready to pick up. They fixed the recall issue, and they said they found some residual oil at the intercooler, but that it was not leaking now. They advised that I should drive the vehicle until the next oil change, bring it back to them for that service, and they would reinspect the turbo and intercooler. Cost for the service was $0. All my experience with vehicles has been with gas V8 or V6 non-turbocharged engines. Having no experience with diesel or turbocharged engines makes me a novice on their repair records or longevity. I'll be checking the oil at each refueling until the next oil change as they said a major oil leak could lead to catastrophic failure. Luckily, we purchased an extended warranty when we purchased the vehicle. Will I return? Definitely in 5,000 miles for a recheck and oil change. Terry did a good job of calming my fears about catastrophic failure but confirming that there was no issue (or fixed issue) would have made me feel a lot better. read more

This not experience but my mother that has experience alot this past 3yrs but this was like the icing on the cake the car she bought from this establishment has been at Cavender for 6 months and all the excuses they have given my mother are not acceptable but what do they care my mother still pays for a car she doesn't use but makes her payment and yes she did by the warranty but the warranty does not cover anything so my advice don't buy anymore from this establishment and please skip the warranty * Buy read more

This is my 3rd bad review on cavender chevrolet in bourne. The car broke down 2 months after purchasing, and now key fob doesn't work. They just told me o well nothing we can do and take it to Ford. I've had to replace battery as well as having to buy new key fob. read more

I'm not sure what happened (or is happening) at Cavender Chevrolet in Boerne. Over the past year, the customer service (specifically the service department) has significantly deteriorated. Every time I call they all seem to be in a very bad mood or that I'm 'interrupting their day'. After my last visit, I sent an email to the service manager and the dealership's GM and neither have ever followed up. To the owners of this dealership, I encourage a quality review of your service organization. Sad & disappointing as we've done a lot of business with your location. read more

Misleading timelines and undisclosed fees I chose this location specifically because I was promised a 1 to 24-hour diagnostic for $189.95. Living in San Antonio, it is hard to find timely service, so I drove an hour out of my way to come here. Unfortunately, the experience did not match the promises. Upon arrival, the "1-hour" estimate changed to 72 hours. Ultimately, I didn't receive the diagnostic until 6 days later. I was told the delay was due to a shortage of EV-certified technicians, which is understandable but I could have been warned earlier that may be the case. The most frustrating part was the final bill. The $189.95 quote turned into $228.10 due to a $7.25 refrigerant charge and a $27.45 "misc shop fee" that was not disclosed upfront. When I questioned these, the representative was dismissive, acting as if an extra $35 is insignificant. For a student on a tight budget, every dollar counts, and being treated like my concerns were "just" about a small amount was poor customer service. Between the poor communication and the hidden fees, I would recommend getting every single detail in writing before leaving your vehicle here. read more

Bought a brand new truck from Cavender two years ago with cash, free and clear. Cavender put a Lein on my truck by their words "by mistake, it's simply a check box". I have been calling and emailing for the last two years for them to release the lein and they still have not. Be careful when dealing with this establishment. My recourse at this point is legal action. read more

I recently purchased a used vehicle from Cavender Chevrolet in Boerne and experienced a few issues along the way, but everyone at this dealership has been very helpful in working with me. Giovanni learned of the issues and went out of his way to make things right. Rest assured you can buy from these guys with confidence. I should also add that my salesman, Andres, was very helpful with the initial buying process. read more

Went in for our free oil change at our scheduled appointment time and was told it would be 90 minutes and maybe longer because they may not have our filter! We left immediately and decided to not bother with the free oil change. Absolutely horrible customer service. Regret buying our vehicle from them. Our Cherokee wasn't even cleaned. It was gross. Tons of dog hair still in vehicle. Would not recommend this dealership. If I could give a zero I would. read more

Recently bought a 2022 diesel suburban for a Christmas present for my mom. Less than 24hrs of having it started to leak oil and took it back to the dealership on Christmas Eve and has been there since. I was told it should have been finished the Monday after Christmas then by the end of that week and then today but now was given until Monday. I was also told that it was a problem before it was sold to us but salesman failed to inform us and said the truck was in great condition like new. Wouldn't recommend purchasing a vehicle from this location. read more

I bought a car from this dealership a few years back. Sales side great. When I started having issues with my Tahoe I bought a few months ago I decided to take it here. Worse mistake. my car has been there for 2 weeks. Just now told me my warranty is not going to cover what is wrong with it, without Paying out of pocket expenses. 2 weeks of paying for a rent car for no reason. Then have to pay 200 just to get my car back. They thought they could get away with trying to screw me over because I'm a women. i do not recommend this place. read more

Shoutout to Melissa! She did an outstanding job with vehicle recommendations within my budget, was in communication with me every step of the way, and made sure I was 100% happy even after leaving the dealership! I couldn't recommend her enough! Her experience and expertise showed in all aspects of her salesmanship. read more

don't recommend this place , spelled my name wrong , been waiting for them to send me the registration sticker for 4 MONTHS now , never heard or got anything from them , decided to call the dealer and turns out they put the wrong address on the registration sticker so now I have to go out of my way to get that situated because the employees there can't do there job right , but when it was the time to sign the paper and buy the vehicle then they were texting me and texting me and calling me commission breath so bad , don't recommend read more

Service I would give 7/10. Sales département I would give a 3/10.Tried to buy a new car from a young sales lady. She couldn't spell cat if I gave her the C&T. Last Chev we will buy from Cavender!!! read more

The service department is terrible. The communication is poor. They have had my truck for three weeks and showed no effort of communication. I had to call every time to get an update. Mind you I would go 3 days with no updates. On top of that I was given a run around when trying to ask for information about a form for my extended warranty. When I went in person the finance manager was kicking back doing nothing when he could've been reaching out to me about my warranty days prior. Such an inconvenience! I would never refer anyone I know to this poor excuse of a service team. IF I COULD GIVE IT NEGATIVE STARS I WOULD. Shoot THEY OWE ME MONEY FOR POOR SERVICE. read more

0ver 90 minutes for oil change. Free with purchase your time has no value here. SERVICE TERRIBLE.. I will pay for my own service and oil change from now on. read more

The GM Rick provides excellent service and corrected any issues I had. I would definitely recommend purchasing a vehicle from here!

Had an appointment on Friday so I took it in on Thursday so they would have it first thing Friday morning. It has taken then 4 days to get it in the shop. Have left several messages and none ever get returned. When you call, that person is always in a "meeting". I don't see how they can work if they're always in a meeting. Poor customer service? read more

This is only about my experience with the salesperson I dealt with; Kristen Cordoni. She was excellent in her Customer Service. This I hold strongly for any business; that they have Excellent Customer Service, and Kristen does. I had a lot of issues with my vehicle, that's for another review, but Kristen had to deal with each issue. She became my contact point and she had to deal with the service department, which I understood but at the same time didn't understand why she was my contact every time for them. Kristen dealt with everything with the professionalism one would expect and hope for in dealing with any business. I felt she had to go above and beyond for me, and I believe she did just that. She cares! Period! One doesn't see this enough today, especially in the last 5 years. I felt that when Kristen had to deal with me she wasn't giving proper care to her sales customers. But I was wrong. Kristen was able to sell, sell, sell And take care of me and my vehicle. I feel Kristen deserves a bonus for her Excellent Customer Service. She's the major positive I get out of in dealing with Cavender. Thank you Kristen for caring and willing to go that extra mile. Sell! Sell! Sell! Joseph Kulivan Equinox owner. read more

In May 2025, my husband after diligent research decided to buy a car from Cavender Chevrolet for our son. It was a used 2017 Nissan Altima. When we went in, we were assured that it was in great shape and that the used card manager diligently goes every car with a fine tooth comb. We purchased the car and brought it home. Immediately following, we started experiencing some transmission problems. Didn't bother the dealership because we figured oh well we didn't do our due diligence. Then about a month later (early July) the air conditioning went out. After this happened, again we thought well we did not do our due diligence and decided to sell the car and just get rid of it. Hoping to get close to the purchase price from Cavender for selling this car we quickly learned that we were totally ripped off. We purchased the car for over $12,000 and we're offered only $4000 from Carmax. I then went and emailed our sales person (Jacob) and asked if there's anyway we can work this out. No response. I then emailed our sales person and the manager of the used car division. No answer. I then emailed the general manager of the entire dealership and never received an answer. I just can't believe that a reputable dealership in San Antonio would do this. Really sad would not encourage buying a used car from this dealership. read more

Service is really poor. This dealership in Boerne Texas is closest to my home, but I've tried several times, but have still never had a good experience. read more

Sales department rocks, unfortunately service is a joke. I took my truck in for a repair in November 2024, they took forever to get the parts, I get it but magically two days after talking to the service manager not only did they have the part but my truck was repaired as well. Then I try to have new tires put on my truck and have gorilla locks, their tech kept my lug key..... I get a horrible run around and now have to pay discount tire to break them off that will scratch my custom rims!!! I'm disgusted with Cavender and will never utilize them again. Horrible customer service!!! I'd give service a zero star but it wont let me! read more

Not only was my trade in experience Great!!! But the truck we bought with the help of Michal Mains was AMAZING! Thank you so much for helping us make the best decision for myself and my husband and our business! Had such a great time getting to know you and having you really listen to our needs and wants for this purchase. Thank you for our brand New 2021 Chevrolet Silverado Z71 read more

Cavender Chevrolet - Car Dealers Near Me - Boerne, Texas

I was visiting San Antonio and had a service issue with my SUV. Agustin A. was my service advisor took excellent care of me and I was quickly on the highway back home. Great service, highly recommend. Martin S. read more

Shout out to Daniel A! He was my salesperson for a used 2021 Mazda CX-5. He was very personable, professional, and made the car buying process actually FUN. Great job Daniel! Keep up the good work. The car itself was fabulous and came with all the bells and whistles. The price was FAIR and the sales team are honest, upfront, and were willing to negotiate a good deal. I'm a very happy customer and hope to buy something NEW from them in near future. read more

Tod took excellent care of me and their team explained everything about my car. Which I love by the way! They continue to call and follow up regarding service after the sale too. Tod Cavender runs the Boerne location where they do everything right! Highly recommend!!! read more

My friend brought her UNDER WARRANTY vehicle to them for a locked steering wheel issue. They proceeded to tell her it would not be covered by her warranty for no reason and tried to return her vehicle with more issues then when she dropped it off. She even has documentation of the vehicle's condition when it was dropped off. This dealership is refusing to show her their intake form of her vehicle. They got GM Legal involved who told her she could not speak of this issue, despite her not having signed anything to that effect. Additionally, she said she wanted to bring her vehicle somewhere else for a second opinion. Alan proceeded to explain that they work for commission and that it was rude to take her vehicle somewhere else after their work. Unsure as to why this is even an issue because it's UNDER WARRANTY, so she shouldn't be paying in the first place. Overall, an astonishing lack of transparency and professionalism. After taking her vehicle to another Chevy dealership, her car's issue was immediately resolved without issue or delay... read more

If I could leave 0 stars I would, but apparently u can't! My friend Jayden has a brand new 2022 Chevy Equinox (has about 16,000 miles, under 3y warranty) and the wheel locked out twice. Therefore she brought it to this crappy dealership/service center as it was the closet to her apartment and was scared to drive the car far. Instead of being met with sympathy and remorse for her situation, Alan decided it was his place to make her feel like shit for wanting to take her vehicle to another place for a second opinion. He proceeded then to continue to make her feel guilty as he said"his staff works on commission, and all their hardwork was wasted". This supposed "hard work" didn't even fix her vehicle, all they've even done is look at it! DO NOT GO TO THIS PLACE THEY SUCK AND ARE SEXIST! read more

In a hurry to make the sale but good luck getting them to call back 45 days later my steps still aren't on my truck. Truck slightly pulls to right can't get a call back. 70k on a truck and tail light service I guess. Good thing I'll never be back to the crappy dealership. read more

Outrageously Expensive !! Specially for what has been done!!!!!!!!!!!! Extremely slow work , 2 days to change a fan clutch , over $1800 and did not even resolve our overheating issue- they were supposed to change the belt too they charged us the hourly rate to remove it to discover that they ordered the wrong one then it was too late to order a new one- We still had to pay for their mistake. Outrageously expensive but Jose at the service desk has been courteous and polite. We brought our car to a mechanic after not a dealer he worked on the car , he did much more , kept it for 3 hours not 2 days and charged us less than $400 not $1800. Worst experience ever and so disappointed by them! read more

Worst service I have ever experienced. Check engine light came on. Tried to make an appointment online, which indicated next available was more than one month away. Called and made an appointment only to find the light had gone off. Had my wife call and she was informed they had no record of an upcoming appointment. After a week or so, the engine light came back on. Called and made an appointment, carefully outlining my issue. When I reached the dealership (one-hour drive each way), I was informed by the service writer they were simply too busy to handle my problem and that not only couldn't I wait for a diagnosis, but they might also not have the parts necessary for a repair. They said there was little point in waiting in the lounge because it might be a day or two prior to any resolution. I was not about to leave the vehicle and be forced into an expensive rental car. This never should have happened. When I booked the appointment, I should have been told it would be necessary to leave the vehicle for an extended period. As a result, I will no longer do business with Cavender Chevrolet and if this is any indication how GM and Chevrolet dealerships are being managed, it's doubtful I will be a future customer. read more

I called Cavender and was initially greeted by Jonas Acosta. I asked him to check for a vehicle via stock number, he confirmed, and he scheduled an appointment for me to come in. I told him what numbers I needed for the deal to happen before I trekked out there, and he made it happen. When I arrived, he had the vehicle ready for me to go. We struck a final deal after a test drive, and he walked me around the dealership while I waited for finance (which was a VERY short wait). I was in and out in under 3 hours! John in finance was also great. Jonas, John, and Cavender made this by far one of the best purchasing experiences I've ever had. No joke. read more

The blatant lack of respect and customer service is astonishing. I have been on hold for over an hour and a half with no follow ups. They obviously forgot about me and when I try to call on another line, I get no answer. They have a text messaging service that is no better, they haven't answered me back for the past two days. I would like to know the status of my vehicle and it's warranty. Even though I don't live in the same state, I will not use them again. read more

Cavender Chevrolet - Car Dealers Near Me - Boerne, Texas

We didn't actually end up buying a car here, but the service we received while looking was so outstanding, I just had to come leave them a review! We were looking for something less expensive for my Mom, and they had a cute little Hyundai hybrid that she just really fell in love with. The payments would have been perfect for her, but as it turns out, Cavender just could not find a bank willing to finance a car with more than 120,000 miles. My mom was totally heartbroken, but these guys went so above and beyond to try and get her in the car, we were just totally blown away! Thanks so much guys (especially Nolan) for really working with us, and the next time we are looking for a car, we are definitely keeping you in mind! read more

I have never purchased a vehicle so easily. The salesman and the staff treated me as if they wanted to sell me a truck and treated me like a valuable customer. Within just minutes after test driving two different trucks they practically had the sale closed with terms and financing that was right for me. Thank you Cavender Chevrolet. read more

Cavender Chevrolet - Yes - Car Dealers Near Me - Boerne, Texas

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The ONE STAR IS FOR the service Advisor In service department.. he knows who he is T.S. Five stars for the best service advisor "Alvin " while he was there! I bought my Tahoe there and Michelle the person I bought it from was amazing!! The finance department was very nice. The service advisor Alvin was awesome!!! Then he left and they would not tell me where he went. I went a few times and was ok without Alvin. Then this last week, my Tahoe had a few things going on, onstar gave me the codes and transferred me to the service department and I know I live 30 minutes away, which is no problem but this service advisor was trying to send me elsewhere like he could care less for my business. Then as he is mentioning another place , I said I would not take my Tahoe to those assholes and he was so offended and I was trying to figure out what he was talking about. Oh my gosh he was offended with the word asshole. Wow!! I was asking so you act like you have never heard that word and are trying to send my business elsewhere and he said "well " I can not handle vulgar words. I said so are you and I going to have a problem, he said "well" no. With that response I didn't trust he would take care of my Tahoe and probably charge me double. So I said should I go to another advisor, he said "well", that is up to you. I thought it best I not go and give them my business. Just sad that the place you buy your vehicle from, and now don't feel comfortable taking to the place you purchased it from . read more

Talk about a fantastic sales team! From the salesman (Stevie Quinn) to the management, this is how customer service should be! Thank you Cavender Chevrolet for providing outstanding customer service and an amazing buying experience! read more

Cavender Chevrolet - Stevie Quinn is the man! - Car Dealers Near Me - Boerne, Texas

Ask for John DeKing!! He's the best! Long story short, I moved from California to Texas and I really needed a car. I've checked many dealerships, and I felt like this place in particular was the most genuine. I ended up making my first car dealership purchase. The process was very detailed and I was comfortable the whole time. John was very knowledgeable about the car and offered me water and snacks! They detailed my car and the paperwork was processed at a timely manner. This dealership offers quality service and cars. I'd highly recommended this place for business. read more

My husband Tom and I called in to see if a beautiful Jeep Grand Cherokee was still for sale. Josh answered the call and confirmed it was. He had it pulled up to the front when we arrived. It was gorgeous for a used vehicle! Every that works here was friendly to us and our dog Bella. John did great with us on our financing. Thank you. read more

The price listed is not the price you pay!! I had the worst experience here with Gio as well as Roberto and several of the staff here. They did the bait and switch, claiming they made a mistake and hundreds of people had inquired on a vehicle for this reason but I was the stupid one for believing it and I shouldn't have wasted the drive to their dealership for such an obvious mistake that they left up for two days...After driving out because the banners everywhere say that's the final price and Texas state law says the price they list for they sell for if available, I'm informed they won't sell me the car. Gio was smiling and laughing with coworkers about my situation within hearing distance. So if the price was a mistake what's your excuse for lack of professionalism? They could have fixed this "error" but instead choose to berate and belittle those who trusted them at their word. Besides the situation being unacceptable the actions after by the staff were deplorable. They could have been professional but they weren't and not to mention Gio tried to leave me there all day when the store manager Roberto had arrived. Gio shows me his phone as if to say see he never responded but meanwhile I had seen this man walking around the dealership. I chose to ask the front desk clerk when Roberto would come in and she said well he's been here! They made the choice to mess me around laugh at me and disrespect me after THEY claimed to made a mistake. The only mistake I made was trusting Cavender to stay true to their word and the LAW! Which they admitted they were breaking. When I asked for anyone else's assistance above them they wouldn't allow it saying Noah isn't over their store (it listed his name on the site) and then they were trying to kick me out. For being treated the disgusting way I was treated this morning and still keeping my cool but them wanting to kick me out was crazy!! Because I wanted to by the car at the price they listed it at and they told me no. I could see they were willing to do anything to make me go away and it felt like they were ready to cross the line. Gio was the worst by far, he was trying to kick me out even though he knew he didn't have the right. He was saying I'm gunna have to ask you to leave when I wanted to buy the car at the price they posted and they wanted me to pay more. You remember people that help you but more so you remember people that smile and laugh in your face when THEY were wrong. I've never seen someone be so unprofessional when they've made a mistake. No accountability, just haha your stupid for driving out here obviously we lied. But they cared more about dancing around the accountability than they did resolving my problem or offering any solution to the issue. Gio was saying we aren't Walmart an you're right, because they would have honored what they posted and have better customer service especially when they make a mistake. Not sitting across the table smiling laughing and calling me stupid. Idk how you guys are open still because I'm sure this isn't the first encounter where the staff felt untouchable and acted however they want. So break the law and laugh in my face, at the end of the day I'm not the one having to try to sleep at night after treating other humans that way. Karma catches up. read more

Went to Cavender, which is near to my residence, to trade the pick up for a sedan. I am elderly and needed a smaller vehicle. The sales person, Christian, knew the inventory and pointed me at a gently used 2021 vehicle that fit my needs. My spouse likes it and is happy I have downsized. Our sales person followed through to resolve some minor items; overall a good experience. Was a bit negative when one of the other sales people made some condensening statements to my spouse. She was upset about it. I doubt we will return to any of the Cavender dealerships. read more