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Cattermole-Klotzbach

4.0 (4 reviews)

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Cremation Society of Pennsylvania - Cremation Society of Pennsylvania - King of Prussia, PA - Arrangement Room

Cremation Society of Pennsylvania

(14 reviews)

Brian N. (funeral director) as well as Mark (customer service) and the undertaker from Emmaus, were…read morenothing but professional, polite, and respectful! Their level of assistance and explanation was a great aid in managing us through the cremation process, etc. I highly recommend their King of Prussia team to anyone in need, or even considering, the cremation process, which is highly economical in this day and age!

Our family's experience with the Cremation Society of Pennsylvania has been extremely frustrating…read moreand disappointing during an already very difficult time. It has now been 16 days since our grandmother passed, and we still do not have her ashes. Throughout this process, communication has been inconsistent and unclear. Each time we contact the organization, we are given different explanations for the delay, including state paperwork issues and staffing shortages, but no one has been able to provide a clear timeline or proactive updates. In addition, our cousin specifically requested that our grandmother's fingerprints be taken as a keepsake, and we later learned that this request was never completed. Discovering this after the fact was extremely upsetting for our family. Today, our cousin was even told that she could not pick up our grandmother's ashes because "another family was coming in." Being turned away under those circumstances only added to our frustration and made us feel that our family's needs were not being treated with the care and urgency they deserve. We have repeatedly been told that our loved one is being handled with compassion and care, but unfortunately our family has experienced very little communication, accountability, or follow-through during this process. Families place an enormous amount of trust in funeral and cremation services during one of the most vulnerable times in their lives. We hope the Cremation Society of Pennsylvania will address these issues and improve how they communicate with and support grieving families. At this point, our family is simply asking for clear answers and the prompt return of our grandmother's remains so we can finally lay her to rest.

Houck & Gofus Funeral Home

Houck & Gofus Funeral Home

(2 reviews)

Best funeral service I ever experience. The owner was very humble and friendly. They gave us enough…read moretime to grieved.

Tyler and Kelsey were truly a blessing. Because of their attention to details, the service for…read moremy father-in-law went very smoothly. They provided and arranged everything we requested. The special touches they provided made the service memorable and meaningful. We kept receiving calls days later on how beautiful the service was. We visited other funeral homes however, they did not provide the same type of service as Houck and Gofus. We were told on several of our requests that the family would have to provide. For example, military honors. We were told we would have to arrange. Tyler and Kelsey made all of the arrangements, we did not have to make one phone call. We even stopped by in the evening without an appointment. Tyler, without hesitation, stopped what he was doing and invited us in and reviewed the information and answered all of our questions. This was great customer service at its best! The very next morning we met with Kelsey and the arrangements were made. Living in Phila, this was extremely helpful. We did not have to go back and forth, Tyler and Kelsey arranged everything for us from the flowers, military honors, death certificates, a pastor and pictures for both the obituary and slide show. We did not have a repass, Kelsey provided a local caterer who provided the delicious box lunches. Grumpy's was able to cater the event, the ordering was done over one phone call; it was all very hassle free. I cannot stress that enough! I would definitely recommend Houck and Gofus. They are extremely professional and extremely proficient. Did I mention they are really genuine nice people. They get back to you right away and they never made us feel like we were bothering them with our questions. Please do not go to anyone else, make Houck and Gofus your choice for your loved ones. You will be glad you did!

Cattermole-Klotzbach - funeralservices - Updated May 2026

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