This company has gone down hill on its deliveries for the last two and a half years. Nine times out of ten the drivers don't deliver my packages to my door.
The address is clear on the mailing label. So the only thing I can figure is they are too lazy to walk up my flight of stairs to deliver them.
Ive gone to their office numerous times to complain to Roger who works the front and to the manager and each time I'm told to make sure my address is clear. Which it is. Other times I'm told we will let the drivers know or we will talk to them.
Last year one of my packages that had spaghetti sauce the jar was busted. The box was left down stairs soaked with the sauce. Everything in the box was ruined. Before moving the box I took photos. I took several photos of the box the contents. Wrote out a description and letter of complaint. Took all down to the Catalina Flying Boats office. I showed everything to Roger. He told me that it had to of happen on the mainland not by the delivery guys on the island. Well our ups/fedex comes by plane. The box would have made a big mess between the mainland and being delivered to my steps.
One of the reasons I shop for stuff online and have it delivered to the house is because some stuff is heavy and I have a hard time getting up and down the stairs. By Catalina Flying Boats not delivering to my door they this defeats the purpose.
I'm at my whits end and don't know what to do. If anyone reads this review and has had bad experiences with this I hope you have better luck ant getting it resolved.
I'm next step is the owner. James Davy. read more
