Best customer service anywhere. Both the retail and pharmacy department are friendly, helpful and…read moreengaging. They will go out of their way to help their customers and are kind and courteous to everyone regardless of race, gender or appearance, including socio-economic status, special needs, children & the elderly, especially.
Markus at the front register, a young man with very light blonde hair & a calm voice, who seems to have a laid back approach & which I appreciate because it is very soothing & not the least intimidating or obnoxious, much less anxiety provoking; yet
is nonetheless keenly aware of everything going on in the store & everyone coming into & out of it which he manages to let be known in a non-threatening & non-offensive manner, so that if you are simply an honest shopper, you feel safe & looked after & whereas, I would imagine, if you are not, pickup immediately on the fact that he is watching like a hawk & will not hesitate to take you down if you try anything under his watch - hopefully, the not-so-safe sort get the message & they must because I've never seen anything in the papers about this location whereas others in our area get quite a lot of activity associated with their locations!
Markus recently did me the biggest favor and stayed very late to help me with a problem. He couldn't have been better, kinder or more compassionate, even though I was the one who had made the mistake & was consequently putting HIM out. I'm extremely grateful to this young man for his time & effort.
My only complaint would be that when I went to notify corporate I have his outstanding effort they were not her receiving calls or even a large for messages and there was not even a particular number or extension or email or website link for making such. A sign on the door with a phone number that then lead nowhere was all. I contrast this with their competitors like Rite Aid or other retailers in general like the gap, as well as fast food restaurants, like Hardee's.
While it may be rare for someone to give feedback these days directly to an institution & its directors or those responsible for HR & the like, it ought not be a lost cause. This young man deserves special recognition & with his superiors especially. Otherwise, how might he & those like him be expected to ascend the corporate ladder, or move along in his career, whatever it may be?
Certainly, employers are not considering yelp reviews when giving their annual reviews and bonuses, or are they?
Well, Markus and fellow CVS Davidson, North Carolina store & RX staff, I certainly hope they are, because you all deserve acknowledgement for a job well done. Keep up the great work!
