My experience with BayPort has been extremely concerning, and the matter has now been escalated and…read morereferred to legal counsel.
Over the course of my auto loan, I discovered that the interest I was charged appears to exceed what I understood and documented in my original agreement by more than $3,000. When I requested a copy of the original contract and supporting documentation explaining the charges, I was repeatedly directed back to Courtesy Auto, the dealership where I purchased the vehicle, despite BayPort being the lender servicing my loan.
The situation became even more concerning when my vehicle was repossessed approximately five days after a payment was due, despite my contract reflecting a 10-day grace period. At the time, I had only three payments remaining, totaling approximately $990. During the repossession, the front bumper was damaged, which I have documented on video.
I later received correspondence regarding approximately $2,000 in charges related to an alleged lapse in insurance coverage beginning May 10, 2026. The vehicle had already been repossessed on May 4, 2026. After I contacted my insurance agent, I subsequently received correspondence indicating that the insurance issue should be disregarded.
I have since learned that the vehicle was sold for approximately $7,850, despite my remaining loan balance being approximately $990. I am now requesting a complete accounting showing the sale proceeds, all fees and charges deducted, the interest calculations over the life of the loan, and any surplus funds that may be owed to me.
I have retained documentation, correspondence, insurance records, payment history, and video evidence related to these issues. At this point, I have retained an attorney and will allow the documentation to speak for itself.
Consumers should be able to obtain clear documentation regarding their own loan without being given the runaround. Based on my experience, I strongly recommend keeping copies of every contract, payment record, letter, and communication when financing a vehicle through BayPort.