What an incredible place to visit with 4 different cenotes to explore! Your initial visit to the cenotes around the park must be with a tour guide, but you can pay extra for a private guide. No matter which tour you choose you're going to be in the cenotes with other people, so I don't think it's worth the extra cost to get a private tour. Once you pay, you wait until there's about 20 people in your group. Our guide was awesome, and he took us through the cenote with the cave first, which was absolutely beautiful, and then we swam in two open cenotes and one more cave. (They had an option to kayak one of them, but it was so short I was glad we didn't opt into that). Although we didn't pay for the all-inclusive food, that is an option to add on. At the end of the guided tour, you can also go back to the open cenotes and swim as much as you'd like. The tour itself took about an hour and a half. It even rained part of the time and it didn't affect our fun at all. I would highly recommend checking this spot out on your trip to Tulum. They have plenty of free parking and lockers you can rent for $7. read more

Casa Tortuga - Final cenote exit - Vacation Rentals Near Me - Tulum, ROO

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Went to Casa Tortuga in Tulum, Mexico to explore the cenotes for the first time, and it was such a cool experience. Lockers are $6 and they give you a lock and key--plus the key is on a wristband so you don't lose it. You do have to wear a life jacket, but those are free. They also have bathrooms and changing rooms, and you're required to shower beforehand to rinse off any oils or lotions. A guide is available if you want one. We spent about 45 minutes in each cenote, checking out the stalactites and stalagmites inside the caves. The water was freezing, so it definitely takes a minute to adjust! I'd highly recommend bringing water shoes, maybe even your snorkel gear, and definitely a towel. There's food for purchase and some souvenir options too. Overall, the customer service was great and the whole place was worth the visit. read more

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The wedding party we were with, wanted to go to the CENOTE (freshwater pools) about 2 Hours Dr. from Cancun Mexico. I've been battling some health issues and didn't think I could keep up with the walking, but the groom insisted I joined them. As part of our group package, we received bracelets to get a meal from one of the restaurants nearby. Unfortunately, a group of 12 adults is like wrangling chickens so we barely had time to get back to the restaurants before closing time. And closing time is very strict for obvious reasons. Once the sun starts to go down, it would be difficult to find any lost swimmers. read more

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My first Cenote experience and I was glad it was here! There are four different Cenotes- 2 covered and 2 open. Variety in one place! It was about 15 minutes from Tulum and a quick 10 minute walk from the ticket booth (if you were dropped at the gates). We got the basic package which is a group tour of the Cenotes. Do buy a phone protector (make sure it fits your phone!), swim shoes and a locker. Have pesos for tipping. They are not shy (nor mean) about being persistent. They also offer add ons like a private tour (I was ok with the group-- our guide knew how to work his audience! Toddlers, adults, water pros and non swimmers), ATVs and zip lining-- I'm unsure of snorkeling. Visiting was a highlight of our trip. There is food offered on site, but we wanted to have lunch/ dinner elsewhere with more time as this was an afternoon activity. Beware if you have mobility issues as there is lots of walking and uneven terrain. read more

Casa Tortuga - With our group guide that helped with pics and feeling comfortable! - Vacation Rentals Near Me - Tulum, ROO

Fernando and Matos were excellent ATV instructors! We stopped here mainly so our friends could experience the ATVs and it was a great time all around! We came here a couple years ago and returned because of the great service. They had zip lines, ATVs, food and fun, what more could you ask for?! read more

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Fantastic time! That's right, I had a fantastic time at Casa Tortuga near Tulum, Mexico. Enjoyed the experience here with my amazing wife, relatives, and friends. We were a group of about twelve, and we had a guide all to ourselves. Normally, I am not a fan of any activity that has to do with water because I am a lousy swimmer. This activity, though, was something that I thoroughly enjoyed. The price was more than fair. Included a guide, swimming and exploring four cenotes (you can google what cenote means), goggles, and life jacket. Highly recommend exploring Casa Tortuga if you have the chance. They are worth the price of admission. Wanted to also mention that we were staying in Tulum, and we were a group of about 12. We were able to negotiate a lower price. Maybe, you could get a lower price than advertised also. You never know if you don't try. read more

We had the most incredible time swimming in the cenotes here via an excursion through Royal Caribbean! Our guide Luis was so knowledgeable and made sure we were safe and having a great time. Ana was the guide through the tour group and she was great as well! The cenotes were so gorgeous! The water was so fresh and felt amazing. Some people brough snorkel masks and saw some cool turtles and fish. They have fun platforms you can jump off of which was an amazing adrenaline rush. I would definitely recommend coming here if you are looking for something unique to do on vacation! It was about a 30/45 minute drive from the ferry from Cozumel! read more

An inauthentic experience that feels more like an amusement park than an actual nature experience. I refuse to call it a water park because that would imply slides, tubes, and other features typical of a water park. If anything, it feels like 4 public pools stretched across the terrain. Out of all the cenotes I visited, this one was my least favorite. Yes they have 4 different cenotes that vary in experience, but they all pale in comparison to the other cenotes within the Tulum area. You're way better off going somewhere like Sac Atun (Pet Cemetery) or even Dos Ojos. Walking in, you're surrounded by concession stands serving crap food and overpriced drinks. They have several sections with lounges and hammocks to give us this "Instagrammable" vibe at every corner. Theres TVs blaring commercials and music videos. The price for entering is quite steep, even though the "guided tour" is only 90 to 120 minutes. For 4 cenotes, thats not much time to really soak in the experience. Seems more like a drive through experience if you ask me. The maps they display are kinda confusing because they dont give you a good idea on where you actually are. The two biggest cenotes feel like Im at a public pool. Lots of people splashing around, yelling, screaming, crying, and overall making lots of noise. This isnt going to be a a relaxing venue if thats what you are hoping. The only thing I can say was a positive feature was being able to base jump (safely) from one of the edges of the cenotes. Its about a 16 ft jump, but theres no worry of hitting sharp rocks. It was also pretty cool to see that there is some animal life among this cenote. There was a moment where two turtles were out on the edge of the cenote. As well as plenty of birds and butterflies fluttering around in the forestry pathways. If you want everything to be all inclusive, family/group friendly destination, and want everyone to speak English to you, then this place is for you. If you want an authentic experience with nature, then go somewhere else. The admission is pretty steep, but this is clearly a big thats big business. read more

We went here as part of our ship excursion to Tulum and it was absolutely breathtaking! The water is so clear, there's fish swimming around in the cenotes too. Lots of little areas to explore like a walkway thru a mangrove forest, multiple cenotes (open and thru caves) and a zip line to boot. There's a cafe spot with bean bag chairs you can get some drinks or bites, showers (you're required to shower before you enter the cenotes) and bathrooms/lockers in the front (our guide told us not to use the lockers in the front but to leave them on our bus). Absolutely a must do while in Tulum! read more

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I highly recommend this place for those who want something away from the big crowds. This place is basically a cenote park. Your admission will allow you to go through four different cenotes. The customers were split up into small groups and each group was guided through the cenotes one by one. Some of the cenotes were more like large holes, with one of them being over 40 feet deep! But others were more like a river that the group had to swim through. Most visitors who go to cenotes end up going to one of the big ones that are included on a sightseeing tour, but those ones can have over 100 people at one cenote. At Casa Tortuga, we saw no more than 20 people at each cenote. The staff were super friendly too. read more

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We booked this last minute two days before the tour! We received a confirmation email and text via whatsapp where our time of pickup was also confirmed. We were the first one to be picked up as we were staying at the Royal Haciendas in Playa del Carmen. The rest of the pickups were on the way to Tulum. They were only a hand full of stops. We did not mind because the bus was cool from the air conditioning. We spend a couple hours at the Tulum Ruins and a Couple hour at the Tulum Cenotes. Our guide Sandro also let us know that the 2 hours were Mexican hours and not to rush and to enjoy the cenotes. I recommend Cancun Sightseeing and will book with them again when we return to the Mayan Riviera. We booked this Tulum Ruins and Cenotes through expedia. read more

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Casa Turtuga Cenotes in Tulum was an amazing experience for us. Beautiful everywhere you look. They do take credit cards now but it comes with an extra fee aside from the expensive entry fee. Jumping from the rocks was a plus for me, 15 feet wasn't much but it give me freedom to fly. There is a lot of contraction inside next to one of the cenotes and not everything is natural anymore, but Its a great place to enjoy. read more

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Horrible Rude and unprofessional staff. If you don't speak Spanish you are lose. They take your money for enter without any information and instructions. You pay for the locker to hide your stuff, you aren't allowed to go with your towels, phones, sunglasses etc. According to rules you take a shower before entering and staff doesn't let you come and you take shower again and again Don't worry, you will not return your money, because according this cenote's rules it isn't provided. Finally, they accept only cash with any payment confirmation. P.s. I hope management will be interested about employees actions, I haven't names but I have photos of girls at the cash register who take money without any receipts read more

Pro/cons of Casa Tortuga: Pros * The four cenotes that one is allowed to swim in are are intrinsically nice and the water in those four seems to be clean (see note below on the mysterious fifth cenote, however). * It isn't that far (30-40 minutes) from most anywhere you would be staying while in Tulum (and closer if you are at the Dreams resort) * They are safety-conscious (life vests for all, tour guides who emphasize watching your head, not diving, etc.) Cons * It is a tourist trap. The overlay of cement walkways, zip-liners, plastic everything, tequila and hot dog vendors, absurdly priced digital photos and tour guides who don't really add anything by way of context or knowledge just makes the whole place look and feel cheap and sad. * Nothing about the crowd (neither the patrons nor the employees/vendors) is exclusive, funky, or cool in any way -- or have any of that magical Tulum vibe. It is like a second- (or really third-) rate theme park. * One of the cenotes (near the kayak area) is closed to swimming, for what looks and smells like sewage run-off -- uncomfortably close to the other cenotes and begging a lot of questions. * There doesn't seem to be any quality control (our tour guide, Jesús, lost half of his 24-person group before the tour was over, because he would literally walk away unannounced). When asked about it, the manager, Tomás, seemed like he had heard the same complaint 5x that day, and could not care less. Conclusion: Go to to one of the cenotes the locals go to, like Corazón, Kaan Luum or Sac Actún. Skip Casa Tortuga. read more

This place was awesome! We went in thinking we're just checking out one small cenote but they actually have multiple! Not only that, we also went zip lining. It's basically a water park. Afterwards, we went to their beach club and guess what? MORE CENOTES. Multiple ones we did cliff jumping from which was so fun. Beach club had a bit of a fly problem though but aside from that, everything was pretty chill read more

Casa Tortuga - Vacation Rentals Near Me - Tulum, ROO

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Súper hermoso ! Uno de los mejores servicios que recibí en Tulum, los cenotes fueron hermosos, todo muy bien organizado, Lucky fue nuestros guía y sin duda alguna ayudo a que nuestro día fuera genial read more

Casa Tortuga - Vacation Rentals Near Me - Tulum, ROO

Complete cash grab. You will get charged for many different things and end up with a low quality service. The biggest complaint was their food. It's frozen burger patty's and was just downright terrible. The ceviche was something I would expect to find in a Midwest town. Absolutely horrible experience. read more

We wanted to check out Cenotes & we were in for a treat! Casa de Tortuga sported 4 Cenotes and you can pay for a personal tour guide that shows you around each of them. Gabriel was so informative & kind as he showed us to each one. We purchased food & drinks after that were so scrumptious from the restaurant right next to the showers, Maggie was so kind to assist us. We will be back! read more

Casa Tortuga - Vacation Rentals Near Me - Tulum, ROO

The cenotes were an incredible sight . The scenery was very beautiful. My guide Leo was absolutely amazing and very knowledgeable. I couldn't swim but he reassured me and made me feel safe. He definitely was a great asset to this activity. read more

5 stars- full day of fun for all ages! 4 uniquely different cenotes, two in caves, two exposed, w a short guided tour then you're off on your own to explore freely. The landscaping is fun and beautiful w stuff to do for everyone. Instagram worthy swings, hammocks, cliff jumping, cervezas and comidas, and there's a brand new 5th cenote which we called club cenote. It was only 100 pesos extra (altho we were told it's gonna go up exponentially once they're out of their soft opening phase) and it's setup like tulums fancy beach clubs except at a cenote, w dj and all. They accept credit card unlike the rest of the park and have the most amazing ceviche, tacos, drinks, it's all amazing. Highly highly recommend this place but bring cash!! We almost couldn't get in but our cab driver just charged us w credit card and gave us the cash. read more

Just the best!! If you like dogs but couldn't bring yours, there is a small army of adorable dachshunds here who are very loyal companions. Nice big beds, clean rooms, decent wifi, perfect A/C, well functioning shower, great service (Philippe is great!). And maybe the best part is the beautiful cenotes walking/biking distance from the lofts (bikes available for use). AND an insane deal on Airbnb!! We think Casa Tortuga is the place to stay in Tulum. This was our second stay here. Rent a car and stay here and you will have the best vacation. Thank me later! read more