Very clean and safe community with an amazing clubhouse, 2 beautiful pools, playground, dog park, 24 hour gym and beautiful exterior and landscape. The apartment is very spacious and pleasant. The Office staff is Great and helpful, specially Nancy and Kim, the maintenance people are all very friendly and kind. Overall Great place to live. read more

I recently renewed my lease for the 9th time and I just spoke to a neighbor who recently renewed his lease for the 8th time! I am completely satisfied with the excellent staff and the maintenance department could not be better, thank you Shirley and staff! The entire community just got a complete repaint and all of the buildings, stairs and walkways look absolutely brand new! I am very happy I choose this community nine years ago and I assume I`ll still be here for years to come! Thank you Casa Palma! VW Guy! read more

Living here for 3 years wouldn't recommend it, all the staff that made this place feel like home sadly quit their jobs here 1 by 1 because of the management change and I really don't blame them. The new management is very bad at her job, I've been getting false accusations and because the other tenant lived her 4 years longer than me their word holds more value than mine I more than likely won't be renewing here read more

RENT HERE AT YOUR OWN RISK!!! Our apartment was 6172 Apt 108. Our mold began with water damage that was coming from a pipe from the second floor. It fell onto the ceiling above our shower, causing the shower ceiling to fall on us while showering. We had to contact maintenance multiple times to get it fixed. Maintenance took 2 months to repair the hole in the ceiling. Our apartment became infested with mold, causing my entire family including my 2 young children mold toxicity. We lost all of our belongings as well. The manager has tried to blame us for the mold, when it's a community problem. Many apartments in the community have mold as well and it IS NOT the tenants fault. We hired a private mold company to come out twice after the mold remediation and both times we were told that there was an astronomical amount of mold in the apartment. The mold was NOT handled in a timely manner or appropriately. We were told by the manager herself that the apartment was safe to enter post remediation and it was not. According to the mold company we hired, it's actually an illegal amount of mold. The manager is also extremely rude, dismissive and unprofessional. The community is more concerned about their reputation than they are the actual well being of their tenants who pay a load on rent to live there. Stay away from these apartments, they are not worth the $3,000 per month. The apartments will destroy your health and the manager will turn around and blame you. read more

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Great environment to live in. Very clean all around and the staff at the office is always super helpful and respond quickly to anything you ask. Also great for dogs since they have a little dog parks read more

I am not sure if there is a discrimination issue here but my daughter applied and had a guarantor although she made more than 4x's the rent and was denied. After reading some reviews I'm glad she didn't move there. Might have been more problems than it's worth. read more

Please Do not come to live here. The office people is rude with any sensitivity. At the beginning of the Pandemia they sent an email saying that they will help in case of issue, that was a totally FALSE. My wife lost her job and I was infected, we can work as usual, we find an organization that could help us covering part of the rent, the only thing that we need from Casa Palma is a signature in a form. Casa Palma did not help us with that, when my wife call them, they are rude on the phone and only threat is with the 3 day notification process and start the process with their lawyers. We are desperate, please DO NOT COME here. read more

We've lived at Casa Palma for about 6 months now and I think it's probably the best apartment complex in the area. It's an amazing location, literally minutes away from Sawgrass/Turnpike. Walking distance to Papamigos (Asian-Mexican Fusion Gastro Pub which has an amazing happy hour). The amenities are very modern and hotel-like. Two pools and the gym is pretty large for an apartment complex and not too many residents take advantage of it. The staff is so friendly and helpful (we mostly worked with Enrique, he is fantastic). They respond quickly to maintenance requests. Examples: our wine cooler wasn't working when we moved in, they replaced it 1 day after we submitted the request. Our A/C wasn't cooling that great, they sent a maintenance worker to fix it same day. Apartments are super quiet. On halloween we were coming home and our next door neighbor's door was slightly open, we could hear a ton of people in there and some music going...we figured it was going to be a loud night since we share a wall with him. Couldn't hear a thing once he shut the door. Never really have any problems with parking and they just started utilizing parking decals so that should keep any parking issues at bay. Additional storage is available although maybe not in the same building as you. Valet trash is awesome, might be what I'll miss the most. Second favorite thing is the TWO walk-in closets in the master bedroom. A couple words of advice for future residents: the prices fluctuate A LOT on their website, it's all algorithm and market based...so if you have a little time to wait and watch the prices, do so. We saved ~$400 a month comparing prices and waiting it out. But on the topic of price comparisons and what the rental market is like right now, Casa Palma is DEFINITELY worth it. Anytime we have friends over that also live in the area they are surprised with how spacious the layout is and how beautiful the bathrooms were. The pictures online are accurate representations of the area and apartments. Landscape maintains the area beautifully. The only reason we're moving is because we're having a baby and my wife couldn't take going up three flights of stairs anymore. read more

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I have been loathe to write a review because I live here in a great apartment (almost 8 years), great location in the complex, relatively reasonable rent, and nice professional people in the office. But what the heck happened to their maintenance staff? When I moved here they were friendly and helpful and went out of their way to help me, which was important because I am disabled. Now the maintenance staff doesn't even say hello when they are right next to me, they ignore the residents, and they do the bare minimum (and sometimes not even that). But that's not the worst part. They are completely unresponsive. I leave multiple service requests over multiple days with no reply. Right now my toilet has been stuffed for 28 hours, I left 3 service requests plus two voicemail messages, nothing. The a/c is leaking into the 2nd bedroom, same. One last thing. I live by the rear exit gate and door. The door was broken for weeks and wouldn't close (animals and people could walk right in), and I could see the maintenance people walking past it and I assumed it would get fixed, but they obviously just ignored it, until I reported it. All that said, I love this place but they need to get their maintenance act together. I would give them 5/5 but because of this it's only 3/5. read more

Rent at your own Risk at CASA PALMA COCONUT CREEK. You have been warned pictures attached are of apartment building 6222 APT 107. There are Significant and recurring toxic mold issues in the apartment and the rest of the building. Florida law does not require the landlords to disclose mold problems in the buildings. Apartments have moldy smell after a few months of living, if you open doors and windows to let the smell out, the property manager will blame you for causing the mold by letting humidity into the apartment (see attached pictures of emails). There is a requirement to run the AC continuously to dehumidify the apartment as toxic mold grows if apartment has humidity levels over 60%. They expected us to run the AC continuously even when it was 50 degree weather outside. The only way to control the humidity at this apartment was to keep the temperature below 69 degrees at which point the humidity dropped to 65%. You are not allowed to turn on the heater during winter, as it would cause mold in the apartment and humidity to rise. Further they insisted we purchase a dehumidifier to dehumidify the entire apartment. On physician warning and recommendation, during Thanksgiving weekend, due to mold related breathing symptoms, skin rashes, and watery eyes, we had to move out of the apartment for a week until they cleaned up the mess. I requested a credit for the weeks worth of rent and they told me that they would give me credit for 1 day as the apartment was being cleaned. They threatened me with a bill of $3000 for mold clean up because they blame us for mold due to "improper AC usage" and opening doors and windows to let air out. (See attached email picture). After clean up of mold it reappeared again within 2 months and required another clean up. This is after they set up and continuously monitored the temperature and AC usage at the apartment. Once they were unable to control the toxic mold growth at the apartment, they purchased the dehumidifier and put it in the middle of the kitchen. The dehumidifier runs 24x7 making a constant loud noise. Additionally there is an expectation to throw out buckets of dehumidifier water every few hours. See the pictures below for what we went through. I will not renew my lease, and I will move somewhere else by the end of this month. Multiple tenants have complained about these same issues at the property. If you have children or are an elderly couple they are at significant risk of toxic mold related illnesses. Additional pictures are the emails and other correspondence in trying to get this issued resolved. read more

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I've been living at Casa Palma for almost 2 years and I plan on renewing for a 3rd year. I have no complaints at all. The staff has been helpful since day one and Joann has been extremely helpful with anything I've needed. The maintenance staff always seems to have a smile on their faces and I've never had any concerns with getting any of my requests completed timely and efficiently. One of my favorite things during this last year, was the holiday decorations. They made me smile every time I came home. I am very happy to call Casa Palma my home and know that staff does everything they can to make it a great place to live. read more

I have lived at Casa Palma for over a year now and have absolutely loved it. The atmosphere is very inviting and peaceful and the apartments themselves are beautiful and homey. The staff and maintenance team are always friendly and tend to any issues very efficiently. As a pet owner, I love that the community is very pet friendly and we love that our dog has the chance to meet and play with other dogs in the community. We love calling Casa Palma home! read more

I'm increasing my rating because I've actually learned to love all the poop here (I'm trying to be more positive this year). I actually look forward to walking my dog in the morning now because I can't wait to see all the new piles of poop that have been left for the residents here to admire. It has actually gotten to the point where the people who leave their dog poop in the grass won't walk their dogs in it anymore (b/c there's too much poop in it) and now leave it right on he sidewalks. It's great - I don't have to look as hard for the new piles anymore. All joking aside, before you decide that this complex is worth your hard earned dollars, take a walk around. The rental agents don't whisk you around in golf carts for no reason - they don't want you to walk around and track poop back into their office on your shoes. Plenty of other options in the area which value providing a clean and healthy living environment. read more

Casa Palma - Apartments Near Me - Coconut Creek, Florida

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I was racially profiled while trying to be a resident at this apartment complex. The property manager reagina is very rude and showed me signs of discrimination from the jump i called for days with no response from they're office regarding a follow up with my application and my application was denied without a good reason they basically just took my money i would advise any one to try staying here! read more

Beyond the poop situation, which is disgusting, unsanitary and unacceptable for the rent (we've been here for 1.5 years - it hasn't changed), the "community/business center" has two significant flaws which render it useless for business purposes - 1. They have the worst, WORST internet service imaginable. Think 1995 dial-up. I've been waiting for a webpage to load on their beautiful mac desktops for 15 minutes. Not kidding people. These beautiful computers are paperweights. Same applies to the wifi. Bring your own hotspot. It's inconceivable that internet service can be this horrible in 2017. If you advertise it as a business center than make it a useable one. 2. But then again, this isn't the place to do work anyway because the music is blaring, at all times. There is no music free/quiet space. And it's not elevator music - it's Prince and Mary J - which is great ... just not when I have to explain why it sounds like I'm at a party in the middle of a work conference call. Why can't we just turn the music down?!?!? Why? Otherwise, the staff is responsive, the gym and pools are nice (if you can get past the fact that you are sharing these facilities with the same people who can't be bothered to pick up their dogs' excrement from in front of your front door)... read more

I have lived at Casa Palma for almost a year and I seriously dislike it. Like the previous commenters stated, Nancy has been great to work with but when the problem arise, there's not much she can help you with. THE GOOD: The apartments are beautiful and modern. The gym area is also very nice and the pool are a plus. Wow.. that's all the good I have... Damn... THE BAD...... Insufficient parking: God help you if you have to leave your house during the evenings or on the weekends. I've had to search for 10 minutes at times to find a parking spot. Then in the morning when I attempt to leave, someone is double-parked behind my vehicle blocking me in. On top of it people are honking their horn , HOPING the people that blocked you in will come out... What a joke.... But that's what the management tell the tenant to do.. be loud be aggressive and the problem will be solve. Monkey see Monkey say Monkey do... Dog barking and feces: The majority of the time this place feels like a kennel. Owners leave their pets on their balcony for long periods, as a result, you hear their dog bark at every dog and owner that walks by. Of course the other dogs begin to bark as well and it turns into a circus. Additionally, as previous commenters mentioned, some owners do not clean up after their pets, so expect to see feces throughout the grounds. (Specially the Courtyard) I have even had feces in front of my door. Its frustrating to see this happening because the property actually has stations throughout the neighborhood with "poop bags" and trash bins for pet clean up, but some owners are too lazy to clean up after their pets. But again, if management would do more effort on solving this , it would be done. There are no surveillance camera anywhere. And the maintenance people, you will find them riding their golf club.... Ahhhhhh... what a life... Loud music/neighbors: Unfortunately there are neighbors who do not understand this is "community living". They play their music at all hours with no care in the world . We've contacted the management office about this issue, but were told there's not much they can do at the time. But again, like many complaints arise, there's not much that they can do. Be prepare for that answer... In my opinion the passive nature of the staff when it comes to rectifying issues makes it frustrating to live at Casa Palma. For the expensive price tag this place carries, I do not feel the cost equals value. The main reason I chose a newer "upscale" property was I thought I would not have to deal with some of these issues, but I was wrong. I will not be renewing my lease but I'm sure the management don't care. Secondly, with the current issues mentioned above, living here has become a stressful and insanitary environment which no longer feels like a home. And since my review are a 1 star, I'm sure no management will give me any feedback unlike the 5 star review. This show how Casa Palma Property Management works. Bravo to you... read more

Casa Palma - Luxury rental community which have gig poop everywhere. Yes welcome welcome. Only $2000 a month and smell of fresh poop scented. - Apartments Near Me - Coconut Creek, Florida

Good- Beautiful Apartments and clubhouse Bad- Price, a three bedroom currently is $3,000. If you do not have a garage you will find yourself looking for parking up to 20 minutes at night. Also like any rift raft. Tennants bring parties to the pools were people drink and eat food in the pool. read more

I applied for an apartment for $475. They wanted to charge me almost $3000 for a security deposit for no reason. I had no warning of this. They then said the $475 was non refundable. They are short staffed and greedy and put everything on one woman who cannot even do a tour... RUN read more

I have lived here for a year but we are not renewing our lease for a few reasons. Let me start by saying I have always experienced outstanding customer service when dealing with Nancy the leasing agent or Tais the property manager. Ask for Nancy, she is the best. Great follow-up. I decided to move to Casa Palma based on her customer service alone! (Side note: when you walk into the office the others pretend not to see you. They sit in their glass walled offices and turn their backs to you. Here is the irony, they turn and face the outside, which has a view of the walk way that leads to the office, which means they saw you before long you saw them. Clearly they're ignoring you!) The good: The apartments are gorgeous and the property is spectacular. It has 2 great saltwater pools and a state of art fitness center. Maintenance responds quickly. The bad: There is not enough parking. We moved here prior to the property filling up so there was plenty of parking in the beginning. As the complex filled up, parking became a nightmare. People are now double parking on the sides and in areas that put their vehicles at risk for being damaged or towed. We had to rent a garage unit for $170 per month. Another issue, the property allows dogs up to 70 pounds. Big dogs mean big poop and a lot of pet owners do not pick after their dog. It can be s pretty disgusting site. Irresponsible pet owners also allow their dogs to live on the balcony. In all fairness, the bad things are issues that can be hard for any property management team to address but it is not impossible. You have to remain committed. I'm not sure what they can do about parking except force garage owners to park their vehicles in their garages instead of using it as storage as so many do. We decided not to renew our lease because we were paying almost $1800 per month for a mid-sized one bedroom apartment and a garage. We received notice that if we renewed, the rent would go up by and additional $130 per month. It just wasn't worth it. After checking out other properties in the area, we decided to move into another brand new property with assigned parking just 3 miles away. We're getting a two-bedroom for the price that we currently pay for a one-bedroom and a garage. I am leaving because I do not believe I am getting my money's worth. The value is no longer there for me. The new manager does seem committed. I hope she is able to address the parking and dog poop issues. The poop is everywhere! read more

If I am able to give this place 0 stars I would. I am a current resident at Casa Palma with a $2100 rent every month. I rather throw my hard earned money in the dumpster than pay these people a dime of my money. It's HORRIBLE. It's such an unsanitary place to live, people don't pick up after their dogs and myself or my husband step in it constantly. It's disgusting. When you call the office people they tell you that there is nothing that can be done about it. Or they give you the run around saying they will call me back and NEVER do. I've had many occasions where I had to pick up someone else dog poop out from my backyard. When I tell you that the smell is horrible!!! I will not be renewing my lease and I will bring it to the attention of my lawyer because I've had more than enough with it. read more

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worst management staff on the planet. They never call you back and always blame something else for their mistakes. My apartment bills were never the same...always some BS charge... The BBQ grills have not worked for 2 years and all grass areas are always full of dog poop.. STAY AWAY read more

Very helpful staff. I have lived in a few apartments with property managements and this was by far the most helpful staff. They think outside the box to help you with your situation. I would recommend this place to anyone that asks. read more

The Office and Maintence are very helpful and quick to respond , my wife and I are going on our 4th year living in the community and it is nice to have such a helpful staff from top to bottom. Community is ran well , have to imagine Casa Palma is the best value and nicest rental community in the area read more

I've been a resident for the past 7 months and have been extremely pleased living here. From the modern apartments to the well maintained grounds and great amenities I would happily recommend Casa Palma. Then, the icing on the cake are the staff and maintenance crew. All very friendly and attentive when you have a need. I've called twice and have had my issue resolved quickly. The manager, Regina, did an outstanding job helping get my application completed and answer all my questions always with a smile! But, the one I must give a very loud shout out for is Viviana. From the first time I walked in to find an apartment (the time there were none available) to the time I signed my lease, Viviana was on top of finding a place for me, keeping me updated and informed, always quick to respond to my calls and emails, and always with a smile and kind word. She is top notch! So thankful for those 2 girls for making the process of applying to becoming a resident happen! read more

Beautiful community! Professional and nice people in the leasing office. Nancy and Kim are very helpful. The property manger is sweet and very professional. Maintenace is fast and efficient. Safe community to live in. The amenities are beautiful and inside my apartment is modern and homey. High-end interior with granite counter tops, beautiful hardwood floors, and a wine cooler. Best apartment community in the Coconut Creek area!! read more

Lovely apartments, but an incredibly inconsiderate staff. We've had no problems until our first rent was due. We opted into automatic payments, and they deducted the incorrect amount. The result? They charged us a $100 late fee because they only deducted $0.01, and blamed us because it was in our contract that rent was due between the 1st and the 3rd of every month. Thanks... I had no idea. Let's put aside their rude staff for a moment- The Casa Palma deserves some credit for having an incredible atmosphere and stunning apartments. read more

Casa Palma is a very nice place to live. The staff is very competent the Maintence crew fixes everything the first time the facility is clean and maintained. I live Casa Palma and would recommend it to anyone looking for a new place to live. read more

I love loving here! Nancy is amazing and always super helpful. Kenny and his amazing team are also very helpful and timely in resolving any concerns! It's been 6 months and I plan on renewing already! You won't be disappointed in this beautiful community!! read more

Me and my wife have stayed here for 10 months has have never had a issue. It was a enjoyable place to be and to live. Nancy and Regina at the front office are tremendous to work with and have a great caring attitude. When we did have maintenance issues they were on top of it right away. Also the maintenance people are very friendly and courteous. Will recommend in the future to friends. read more

I moved into Casa Palma in Aug. of 2015 and moved out this month. (Sept 2018) For the first year I loved it and thought it was beautiful. The grounds were kept up nicely and the staff is pleasant. Negatives..... The rent prices are out of control. Over $1700 for a one bedroom that includes...NOTHING! There is not enough parking for the amount of cars that are there and sometimes it can get out of hand with cars parked illegally. That makes it tough to get out in the morning. The grounds are not kept up like they used to be. Dogs constantly barking and the poop is everywhere. I can't really blame that on Casa Palma. It's just inconsiderate people who just don't care. Positives...... I have no complaints about the staff and maintenance crew. As a matter of fact Kenny and his maintenance staff are amazing!! If something breaks and needs repaired they are there to fix it .....fast! I mean FAST! That is one of the main reasons I stayed for 3 years. They were always courteous and trustworthy. Kenny once stopped to help me carry in groceries! read more

I have lived at Casa Palma for over a year, but for the past few months this place has started to lose its luster. Like the previous commenters stated, Nancy has been great to work with and assists if issues arise. Yessika, the leasing consultant was also great, but she like a lot of others have left. The good: The apartments are beautiful and modern, especially the three bedroom with 2 car garage. The gym area is also very nice. The maintenance staff is quick to resolve maintenance requests. The new property manager is trying to implement new social activities such as meet and greets, in addition to food trucks the first Thursday of the month. The bad: Insufficient parking: God help you if you have to leave your house during the evenings or on the weekends. I've had to search for 10 minutes at times to find a parking spot. Then in the morning when I attempt to leave, someone is double-parked behind my vehicle blocking me in. Dog barking and feces: The majority of the time this place feels like a kennel. Owners leave their pets on their balcony for long periods, as a result, you hear their dog bark at every dog and owner that walks by. Of course the other dogs begin to bark as well and it turns into a circus. Additionally, as previous commenters mentioned, some owners do not clean up after their pets, so expect to see feces throughout the grounds. I have even had feces in front of my door. Its frustrating to see this happening because the property actually has stations throughout the neighborhood with "poop bags" and thrash bins for pet clean up, but some owners are too lazy to clean up after their pets. Loud music/neighbors: Unfortunately there are neighbors who do not understand this is "community living". They play their music at all hours with no care in the world . We've contacted the management office about this issue, but were told there's not much they can do at the time. Hopefully the new management will take a more definitive stance on those that disrupt other residents. In my opinion the passive nature of the staff when it comes to rectifying issues makes it frustrating to live at Casa Palma. For the expensive price tag this place carries, I do not feel the cost equals value. The main reason I chose a newer "upscale" property was I thought I would not have to deal with some of these issues, but I was wrong. I will not be renewing my lease because my current lease has already increased by over a $100. Secondly, with the current issues mentioned above, living here has become a stressful environment, which no longer feels like a home. This review is not intended to detour anyone from Casa Palma. This is simply my experience and yours might be different. read more

This rental community is stunning ! From the time you walk in until the time you leave your treated like you already reside there . Nancy was so knowledgeable , kind warm and out going . She makes you feel like you have know her for 20 years . I would recommend this place to everyone ! read more

Went in to inquire about a 1/1 and was instantly impressed! The customer service I received from Nancy was impeccable! She's awesome. Ran into a few complications and she was willing to work with me! I would recommend everyone to go here and see Nancy! read more

I've lived in Casa Palma for about a year and a half now and I couldn't be happier. From the friendly and helpful staff; Regina, Nancy and Cory and all of the maintenance guys to the luxury amenities; Two salt water resort style swimming pools, one of which is child friendly with double beach entrance, small fenced off dog park, state of the art fitness center with yoga room and first class fitness center amenities such as eucalyptus towels for convenience, fire pit, brand new bbq grills and outdoor entertainment area, complimentary coffee beverages, ice water and resident appreciation events on a regular basis, Casa Palma is definitely the definition of luxury living and I would recommend it to anyone who is looking for an affordable luxury community to enjoy. read more

Had a problem with A/C thermostat on a Saturday morning, reported the problem with the office when I opened and within a half hour Ernesto arrived and fixed it immediately. Been living here since July and love it. Nancy and the office staff are wonderful and always helpful. read more

I've looked at other different apartments and soon I've seen Casa Palma I had no doubt what I want! Nancy was a Big part of the process! She is Wonderful and really helpful !!!! Nancy really know what she's doing and does with Ecellence!!!! I live at Casa Palma with my Family and we are very happy about our decision! Nancy still doing a GREAT job ! Anything I need , she takes care of ASAP. Casa Palma is The place to live !!!! Thank you Nancy !!!! read more

Just want to thank Nancy on the great job she done Showing me my new home I am in the customer service business myself Nancy delivered as she said 100 % Also want thank everyone in the office The in-house repair crew is the boom Anything you asked to be checked was done within a hour If you are looking for great new housing See the crew at Casa Palma Coconut Creek Fl Thanks so much Scott K read more

Pretty good place to live. Most of the people are friendly enough. Convenient to many stores, publix next door. There are people who don't clean up after their pets but I guess that's to be expected in any place that has a lot of dogs. If people were more responsible and vigilant about turning the guilty in then there would be less poop everywhere. Apartment is efficient energy wise and bathrooms are nice. I love having 2 master closets. Prices are a little high but you get what you pay for. Any maintenance issues I've had are always taken care of very quickly. Office staff is nice. Pools are NOT heated which sucks because they're only warm enough to go in during the summer months and during those months on the weekends the pool area does fill up. It's weird, you never see any of those people around except at the pool on the weekends. Last summer it was getting quite rowdy and a memo had to be passed. Not sure if it helped, I tend to avoid the pool when it's that busy. It has a nice grilling area and gym, though I've never used either. It also has a little dog park with a hoop and a fire hydrant, nice but the grass bothers my dog(were from up north where grass is enjoyable to walk on) so we don't use that much either. Also we have never seen another dog there ever. Some people will park in handicap parking even though they don't have a pass but overall parking even at night really hasn't been an issue for me. Just now considering renewing our lease for the second time. read more

We came in on Saturday morning, while looking for a new apartment to rent. The woman we encountered at the front desk was rude and totally unwilling to help us. We told her we were looking for a place to rent in January, and the only thing she would tell us is that construction would finish in December. She did not offer us a tour, even though we said we were interested. Instead, she gave us pictures of floor plans that we could have found online. On our way out, we saw another couple getting a tour, so we don't know why the woman we dealt with did not offer us a tour. The customer service was horrible, and it is not up to par with other comparable communities. Overall, we were treated badly and will not rent from this property or any affiliated properties. read more

This property is probably around a 2.5 star rating but since Yelp doesn't allow halves... read the reviews on Yelp and contrast with the official CasaPalma website which boasts a 100% satisfaction rating. Big discrepancy which probably means Casa's new ownership is suppressing negative reviews on their own site. Big no-no. There's two reasons to live here: the amenities and the location. If you read all the reviews here, you'll notice that for the most part, residents are happy with the amenities and I have to agree - the design of the rooms and the amenities in the units are superb. The location, likewise, is ideal - close to the turnpike and relatively close to the I-95, as well as relatively nice restaurants in the nearby Promenade. The pool here is top-notch, though definitely want to go early morning to avoid the crowds. The bad? Parking is difficult to find after 8pm. Some nights, I stay home to eat dinner instead of going to a restaurant out of fear that when I come back, there won't be any places to park and I'd have to either park in a different section of the complex or double park and risk blocking another resident in. You could pay $150 a month for a garage I suppose but it adds up. Don't just take our word for it - come give the property a drive-through visit after 8 or 9pm and scope out the parking situation around the apartment unit you're looking to rent. You may find that there are zero spaces to park in and all the double-parkers have already double-parked in all the possible locations. Second issue - Staffing (another common theme among all the reviews here). It appears that 99% of the entire office staff that was present at Casa Palma's grand opening have been replaced, although the maintenance crew has remained mostly the same (maintenance crew deserves props, you guys are awesome). The current leasing agents seem strangely detached from ensuring the satisfaction of the residents here. Look beyond the forced smiles and you get the impression that the staff really do not want to deal with whatever issue brings you to the office. Consequence - most residents I know only go to the office when they absolutely have to. You will pay a hefty monthly fee to live here and it's sad that unfortunately the money you pay can't afford for staff that actually give off a good vibe and actually look like they want to be working here and helping you resolve any residential issues. The maintenance crew is the complete opposite of the office staff - always seem to be working, courteous, professional, and most importantly - GENUINE. If you go to the office to get a package, say a prayer and hope your wait time doesn't exceed 20 minutes. Watch the Soup Nazi episode from the old TV series Seinfeld and you'll get an idea on how to act in the Casa Palma office without triggering glares from the staff. Third issue - noise. This is somewhat inevitable since this is an apartment complex and not a freestanding house but just be aware that despite the concrete structure, you can still hear bass-heavy music through the walls and floors and unfortunately there's not much management can probably do about it. Just hope your neighbors are quiet. Will I continue to stay here next year? Probably, because the amenities really are great here and luckily I only have to deal with the office staff once every 6 months or so. Rent seems to go up about $100 per month each contract year. Bottom line to management: if you really want to fix things up, hire someone to exclusively man the front desk and let the staff know that when a line starts forming at the front desk, the customers in the lobby CAN see through the glass doors into the back of the office where the other staff pretend to be suddenly extraordinarily busy at arranging their pencils and paper. read more