I could not be happier. The whole process was easy . I will definitely buy from Carvana whenever I decide I need a new car.

easy, great customer service, no haggling, very seamless experience, got a good price for my Camaro!

I have amazing experience. My Car was Toyota Camry SE and was good condition only ride 49K+ miles, I got good price, and process was very smooth. The lady came and checked the ID and then I hand over my car,keys..and after the few inspections to my car, she handed over the check. quite simple process. Thanks! Carvana.. read more

Such an easy and seamless process. Carvana has this down!! Super convenient pick up service and driver was very informative with great communication the day of pick up. Took less than 20 min and Carvana thoroughly walked me thru the process from start to finish. Entered license plate, got offer..answered a couple questions, Uploaded pic of DL, took pic of odometer, scheduled pick up for next day and done. Great process, great service and great offer! 100% using Carvana again. read more

Wyatt made an extreme rough situation into a pleasant experience, under the circumstances. I was 2 hours early, and he got me in right away. Great guy. read more

Very quick and easy experience. They arrived and checked out the car, took a few pictures, handed me a check.

Carvana was a total pleasure to deal with. They made the entire process of selling my car to them easy. They were always straightforward, and I am sold on their honesty and integrity. When they came to evaluate and take away my car, they arrived on time, the inspection was brief, and they wrote me a check on the spot for the full amount they originally offered me online. Based on my experience with Carvana, I can recommend them 100%! read more

Smooth, fast, hassle free. Easier than expected. The entire process took 10 minutes.

It was a mediocre experience. I spoke with support on the phone once. It was a real person, and they were helpful. The person who took my car and handed me a check was good too. The online process was subpar. They took my car for a steal. I didn't need to accept the offer, but I was done. I found it to be VERY unpleasant that they would not pick up my car. We had to drive it to them! Bogus. If that was to be the case, I think I should've received a better offer. I didn't even find this out until the very very end of the whole process. That part cost me fuel, tolls, and TIME. read more

No response from the website despite submitting necessary documents. No clear contact information. Trying to go through Caravana wasted our time. read more

Unfortunate circumstances found me at Carvana's doorstep because I needed to get a car ASAP. I found a car rather quickly, and had it delivered to my house. The car has a push-button start and I noticed almost right away that it wasn't firing every time. I took it to one of the "in-network" shops listed on their site, which was Monro and they accessed the vehicle and said they didn't have the capacity to do the repair (the starter) and suggested going to a Honda dealer. There is one right across the way (Wilde) and they did my starter and also my front brakes and rotors (after their inspection) and Carvana covered the costs incurred. I had to pay a small deducible fee, but in comparison to what the bill would have been it was nothing. The people who dropped off the car were really awesome. The one guy was training someone and even she seemed like she was enjoying herself in job. This type of thing might not be for those who prefer/insist upon face-to-face interactions with people. I'm pretty sure the insurance Carvana uses chatbots to interact with their customers, but for what I was engaging with them about it worked seamlessly. This is more than likely the future of used-car sales, so in that regard, Carvana is doing a good job. Yes, I would do it all again. read more

Carvana Schaumburg - Delivery - Car Buyers Near Me - Schaumburg, Illinois

Such amazing customer service. I was informed on the initial delivery date, which unfortunately was postponed due to weather, but the car was eventually delivered. The gentleman that delivered the vehicle was very professional and helpful explaining everything in the documentation before hand off. I would definitely recommend Carvana and Carvana Schaumburg for an easy seamless experience. read more

Carvana has the online experience down! Smooth and easy. Once the humans got involved, it went downhill. They were two hours late to deliver a dirty car. When I jumped in to drive it the next morning I was greeted by a huge "Passed Due For Service" message across my dash. Then, on the initial drive, the entire underside front panel came loose, got wrapped up in the right front wheel well, and destroyed the the front inner fender well. I was in rush hour traffic on the interstate, dressed for work, attempting to unwind the mess. When I called Carvana about the issue they wanted me to do X, Y, & Z, and they might get back to me to take it to the repair facility of their choice. I told the agent that the whole reason I purchased the car through them is because I don't have time. I said, please, the least you can do is purchase the two panels destroyed by your negligence, I will have one of my guys install them. "That is impossible" was their response. If they had done that, I wouldn't be wasting more time with this review. read more

Process was simple. My only issue was they cancelled on me twice. First time they cancelled was during their appointment window at the very end of their 3 hour window... wasted my whole night. They auto scheduled for the next day and then cancelled again. I couldnt do the next auto reschedule as I had to work so I had to push it another day. They did show up and did take the car. That process was very smooth and easy. They shouldnt have charged me to pick up my car after wasting two days of my time. read more

Carvana Schaumburg - Carvana - Car Buyers Near Me - Schaumburg, Illinois

process went according to schedule, I got the title within a month, the car hasn't needed any unexpected repairs. negatives are the tire pressures were dangerously over inflated (one was over 70psi) which explained why the car didn't feel right driving it home; there was no way to contact the tower about something I left in the tradein, there is no phone number to call the tower directly; cavana took out my balance due from my checking the day before the pickup, what if I rejected the car without taking delivery after I inspected it? read more

BOUNCED CHECKS!! Do not trust it. Their Wells Fargo bank account has no funds. They basically take your car and give you a worthless check. Sellers be aware!! read more

Easy process no stress and the gentleman that picked up the car was very sincere and personable.

I got a mx5 miata here, I checked everything but the rear trunk, obviously there's nothing to check there but I got home and tried to open trunk for use. And its not opening and colliding with other panels of the car, and why didnt you check it before putting the car on website? They just threw that responsibility at me and I had to put 2 work holidays in order to get it taken care of but no auto shop said they cant since it's body issue, got it to collision shop, they said they cant but recommended mazda dealership. And the silverrock is complete unhelpful in this specific issue(not everthing). I gave it to dealership and still waiting on it. But I had to put my time to take here and there to get it done, meanwhile carvana just threw that car at me knowingly this car has issue and didnt take responsibility read more

When the car was dropped off . I got inside started it up and the whole car was shaking . I took it to an authorized mechanic through the third party warranty. The mechanic told me the piston rings are bad and the motor needs to be replaced . I was very surprised that this was not checked before it was delivered . I drove 12 miles before the check engine light came on. If it is covered under warranty I will give it five stars read more

Absolutely amazing transaction from the second we pulled in and 10 minutes later when we left the lot with a check in our hands. Just a wonderful process. Our car was an Outback and it was well cared for but hard to sell on marketplace due to the price being tough for many due to no financing. Thank you Carvana. Yes, a little less than retail but fair. read more

Very skeptical at first but super easy. No haggling or shady tactics. Highly recommend

I'm giving this zero stars. We set up for Direct Deposit. Dropped off our Durango on the 6.21.25. Got an email on 6.22.25 confirming payment was processed. Fast forward to today 6.27.25 and no payment. I got on their chat, and was told that the direct deposit failed, but couldn't tell me why, even though everything was verified in their system. Was told they could only do a check, which takes 3-5 business days to process. We are leaving for Florida(I'm in MN), to pick up a car from my in-laws for my wife. We needed that money for travel expenses. Customer service pretty much told me, that even though they should have reached out about the failed payment, there was nothing that could be done. Thanks for nothing Carvana. You have my car, I don't have payment. My lawyers will be in touch. Edit: After seeing Olivia's message, I had some hopes. I messaged them on Facebook because I don't have IG or X. Going on over 2hrs and no response....tired of being made a fool of. 2nd edit: 5 hours and nobody has responded. I'm beginning to think the message from "Olivia O" was fake and to make it seem like they care about their customers. read more

Carvana Schaumburg - Car Buyers Near Me - Schaumburg, Illinois

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I ordered my jeep from here they dropped it off the whole fuse box was shot no heat or anythin. I took it to the repair shop someone had unplugged the blower motor it was melted and so was the fuse. Along with the other engine problems I decided the next day I didn't want the headach. I picked another car and two fail deliveries later still stuck with a jeep in February in Minnesota with no hea. Ive missed 2 days of work working with their schedule and still don't have a new car come get this broke down jeep yall sent. do trust them at all read more

i had the best experience with selling my used car to Carvana. after getting a sale quote and accepting the quote, I drove to Carvana location and the process only took 20 min to complete the sale and get my check. much better experience than past sales i had with carmax and dealership. read more

This is an awesome, interesting way of giving consumers a chance towards purchasing a vehicle. Go on the Carvana website and allowing customers to view the vehicles in details, with pictures of the vehicle and if there any issues with the vehicle it may have. There is no pressure or hassle to the customer while in the process of purchasing a vehicle. One of the best things added is the vehicle can be delivered at your location, with most of the paperwork done including the license plate worked done. Great Work Carvana. read more

Great experience! They paid the highest compared to Carmax and Tradin Value with dealer. Easy online experience and paid the full amount via ACH with no deductions for normal wear & tear on my 2022 Tesla M3. I would have given five stars, however the only rep at my turn-in appointment had an attitude and didn't know what he was doing. I had to ask him as I was leaving if we wanted the title. read more

First car had issues so we opted to do an exchange. The newly selected car delivery date was delayed after waiting for a week. That delay info came to us on the day it was due to be delivered. Then the new delivery date was delayed another week, again, being notified within an hour of the delivery time. They would not tell us the reason for the delay other than some " quality Issue " was noted by someone doing a re - inspection but they WOULD NOT tell us what was being done even though we had already paid for the car and purchased insurance for the car. No effort to improve the situation and total lack of honesty in the purchase process. read more

My car was totaled by a drunk driver and I needed a new car quickly. I hate haggling prices and I loved the ability to look at different cars from my home, and get all the details I felt I needed - without negotiating prices. The first car I got looked awesome, but the car engine came on within 5 days (thank goodness!) and I took the car to my trusted mechanic who said there were 16 major issues with the car, and I should definitely not keep it. He said it had been in an accident, pieced back together and spray painted. There was no accident reported for this car. It cost me $149 to have the car accessed. I am grateful the car was able to be exchanged, and I selected a new car. I took the new car to the mechanic who said the car is in pretty good shape. There is one issue with it, which I believe is small and can be fixed. This also cost me another $149 to be accessed. In addition, the car came with some cosmetic damage that Carvana accidentally caused. I now need to make an appt to have the car accessed by their referred auto shop, an evaluation sent to Carvana, then make another appointment to have the car fixed. While no cost to me, it's a hassle. On the flip side, the website is very easy to use and straight forward. The two drivers I had who delivered the different cars were awesome, timely and had great customer service. In summary, I would not do Carvana again. It's been a hassle that has cost me money. On the upside, their people are really great and it's nice to work with good people. read more

Everything went well from the day I started with you guys .talking with the team was amazing...About the delivery was perfect thanks.

Sold a vehicle to Carvana. Extremely simple process and they gave me a much better offer than the dealership I was buying from. I was pleasantly surprised and will definitely use again! read more

Selling to Carvana was the best decision I made. They gave me thousands of dollars more than the dealer I was buying from offered. And carvana's process is incredibly easy. Took minutes at home to sign some documents and about 10 minutes when I dropped off my car. read more

I sold my 2021 Nissan Altima to Carvana in September 2024. I requested an online value. The value they gave me for my car was about $2k below the low part of a private party sale value for my vehicle according to KBB, but I could avoid the hassle of selling to a private party such as scheduling test drives, transferring title, paying off my loan etc. I accepted Carvana's offer and made an appointment to bring them my car. They were ready for my appointment right at 4pm, did a 5 min walk-around of my car and had me sign paperwork. They didn't find anything about my car worthy of trying to rescind or lower their offer. They handed me a check which was less the amount of my current loan, which they paid off in 3 business days. SO easy. I was very impressed with the process. read more

People are friendly. Customer service was nice but they sold me a car with electrical problems Update: so what happened was apparently I think they changed one of the tires and didn't program the sensor to it. So after a few days when I got it the sensor went off and I tried fixing it but I couldn't without the proper device. So I took it into an in shop. Side note, look for in-house places before you go with what carvana offers with some of the service and repairs. For an example, I got Toyota car so it told me to go to the Toyota dealership which I did which I had to pay for and Toyotas not part of their in-house program for one of their insurances. So when you get to that point don't listen to the recommendations, go to the insurance and do their recommendations. That way it can get fully taken care of. Now that that's over, yeah it was an easy fix. Just get it programmed and after that the car was lovely. I like the car. I just wasn't getting my hopes up until after the first 2 days and I'm happy I did and the people were very helpful. I was ready to return it so I put in the paperwork just in case. But I told him if I got it fixed and it was taken care of within a few days like it was no problem. It was going to taken care of and I did and I canceled my return and they were really great read more

Over-all, this was a very good experience. Everything went as they said it would. My only "gripe" was that the first offer they sent me was for $18,800, but when I went further with it, the offer changed to $17,400. I do not understand why it went down $1,400, but I was still satisfied with the price and was happy to avoid the pain of trying to sell my vehicle myself. The drop-off went as easy and quickly as could be. read more

Quick and easy to use. I use to sell cars at a dealership. I prefer Carvana over a dealership any day now.

The whole process was so easy. I couldn't believe how quick and simple the process was. Communication was so clear and timely. I even liked the phone call prior to arrival from the driver. When the driver arrived he was very professional and it only took a couple of minutes and my car was on the trailer. Thank you for the stress free experience. Highly recommend. read more

The business model they have is a great idea but it is not executed well. Lack of transparency in the actual condition of vehicles. They advertise no dealer fees, which is correct, but also marketing jargon because a lot of their inventory is overpriced compared to a Kelly Blue Book value. Their customer service is mixed. I had a mixed experience. I wouldn't use Carvana in the future. I'd like to see some changes. read more

Process to sell my pickup couldn't have been easier. Completed info online, dropped truck off and got paid. I felt I received a more than fair price for my vehicle. No surprises and was completely painless. read more

Working with Carvana was so easy. An offer was made on my car which I accepted. An appointment was then made and the car was gone towed! I was paid by check just before the car left my home. I enjoyed their simple to use process, prompt responses to questions, and the professionalism of the towing person. Working with Carvana has been a very satisfying experience. read more

My delivery driver Wyatt was aaaabsolutely amazing! I can't say enough great things. He was kind, friendly, personable, patient, informative, & just delightful through & through. I couldn't have had a better experience. I even noticed a few undisclosed damages on my vehicle, & Wyatt immediately assuaged my worries & concerns by informing me about my options & warranty. & Now, with the help of the information provided by Wyatt, Carvana will be fully covering the cost of the repairs. I'm extremely happy with & excited about my new convertible. & I just want to say a big thank you & shout out to Wyatt for being so nice & helpful on my delivery day. 10/10 service. read more