I had the worst experience you could imagine with this law firm. It was a family law matter and…read morefrom having senior partners tell me 'I just want to get this off my desk' to being passed around with no less than FIVE different solicitors taking over the case during one year. There was no consistency or continuity and on top of everything I felt they did wrong which is a very long list, they also overcharged and charged multiple times for the same work, as yet (even after admitting the overcharging) they have not reimbursed me. I made a formal complaint about all of this and as per their own company procedures this should have been dealt with or responded to in 30 days, it has been seven months of excuses for not getting back to me. I advise against using this firm, they are expensive unorganised and disrespectful. If I could say more and give a lower rating I would. I am now filing a formal complaint with the legal ombudsman. I had a horrible experience and want to warn others so they don't have to spend thousands for the same outcome. Lastly, once I fired them and engaged another firm my case proceeded smoothly and I 'won' as I ended up with exactly the outcome I had proposed and fought for. I wish I had not chosen Franklins to represent me in the beginning

From the owner: Established in 1982…read more In choosing Franklins you are selecting one of the most technologically advanced solicitors in the country backed by over 30 years of experience. Franklins was set up by Michael Franklin and Keith Wyld in 1982 and since then has grown to be a well-respected firm occupying offices in both Central Milton Keynes and Northampton employing 100 staff. We are one of the most highly quality-assured firms in the regions having achieved accreditation to ISO 9001 and recognition as an Investor in People. We have also achieved the award of the Law Society quality accreditation, Lexcel. These nationally and internationally recognised quality marks indicate the extent of our commitment to providing a first class service to you and set us apart from the vast majority of other law firms and legal services providers. As a result of our hard work we regularly receive thank you letters, repeat business and referrals from our thousands of satisfied clients.

*shudder* Buying a…read moreflat in London can be stressful. Buying a flat using Howes Percival for your conveyancing makes the whole process even more stressful than it needs to be!! This company is one of the largest conveyancing firms in the UK, so you might expect them to be decent...unfortunately their large size means individual customers are not important to them, and just getting in contact with your solicitor becomes a very difficult chore! I did not choose to use Howes Percival, we chose a mortgage with HSBC so had to use a conveyancer on their list of approved companies. They were the company assigned to us. The bad parts: * We never actually spoke to a solicitor. Everything was done by paralegals and their assistants. I wouldn't mind this if they didn't make so many mistakes... * It took them over a month from the day I contacted them, to the day they started working on our case. * It took them over a six weeks to respond to queries from the sellers solicitors. The sellers solicitor attempted to call them every day, but they were uncontactable (!) * They made mistakes on our mortgage contract, so we had to wait several weeks for a letter from the bank to confirm extra details they they had missed. * They gave the wrong instructions to our surveyor, so we didn't receive the home buyers report that we paid for (we got it in the end, after I called the surveyor to ask what went wrong...) * Their online system didn't work, so we couldn't check the progress of our sale. I told them several times, but it was never fixed. * I tried e-mails, their online system and phoning...but it was VERY difficult to contact the lady working on our case. They didn't work on anything unless I called to check, so in the last month of the sale, I had to call every day to check how things were going, Eep! I had to be a total nightmare customer because I couldn't trust them! * We were told we would receive an information pack explaining the conveyancing process - this never came. * They made countless mistakes and errors (eg. spelling my name wrong on the contract, leaving blank sections on documents, spelling errors, adding the wrong prices etc.) * They tried to charge us an extra £3,700 two days before completion (it was a fee that should have been charged to the seller, but they didn't read the contract, so tried to charge me for it) * They were so slow that they pushed our completion date back by a month, leaving us homeless for a few weeks. They get one star because in the end...with lots of chasing, we did manage to buy our flat. (yay!!) Now, a month later, I am still waiting for the SDLT forms. Ah well...maybe they will come eventually! The moral of my rant: If you decide to get a mortgage with HSBC, and they assign Howes Percival as your conveyancer, ask them to assign a different conveyancer on their list!!

Completely agree with Josy…read more Our experience was much worse. We started Howes Percival as its a bank panel solicitor. After we appointed them to purchase the property with mortgage, we asked them to do a cash purchase too (indeed we have too much money!). The whole process is a nightmare. The most unbelievable thing is that after legal completion (they sent e-mails to say its completed) of our cash buy property, they came to ask for an additional £1850 from us. We presented all past e-mails with the seller to show that no £1850 is needed and that it was recognised by Howes percival before, even though they did not listen, simply told us that either we pay the £1850, or they won't register title for us. We brought it to legal ombudsman which asked us to complain to their partner first, which we did. So the title was registered. Nightmare does not stop. After more stories with the mortgage property, they informed us that they won't process our case any more, shortly before exchanging of contracts, and also informed the bank that due to "due diligence checks" they won't act on our behalf any more. As a consequence, when we called the bank, they cannot find our mortgage offer on the system any more (indeed we have all the paper mortgage offer from the bank already).... This is still being dealt with but imagine if you are the bank, what would you think and do if the solicitor is informing you that they cannot act for your client any more as a result of "due diligence checks?" Is this the first time to hear that a solicitor can screw up your mortgage offer too?

My partner used this firm to complete the sale of his house. The house had no onward or upward…read morechain, was freehold with no complex queries, but took 5 months to complete. They were never available and when you did manage to speak to them and mentioned you'd called they said they never received the message (how many times can you use this excuse). Too focused on getting customers, rather than the attention to detail. Would not recommend.