I came to Honda Carson to look for a used car. The salesman was very pleasant. He showed me all the used cars....I will give Honda Carson a 10, best service I ever had at a dealership..I would recommend all my family and friends to come here.thank you very much for the great service.... read more

Carson Honda - Having a Great Mother's Day 2014 - Auto Repair Near Me - Carson, California

I was in and out for my maintenance as per usual, I have been with honda for about 6 years. I love this location it's easy to sign up for an appointment online. The wait isn't usually bad at all. Customer service is always good. Brooke Shelton was my most recent service advisor and she was great. She is very nice and helpful. The place is super clean and offers refreshments for free as well as anything you could want in the vending machines. I will always take my car here because I trust them and am very comfortable with this location. read more

Had the worst experience ever toke my car for the air bag recall .. I had an appointment it was raining the porter greeting us said to wait in the car for the service advisor to come out waited about 10 mins had to go inside was not greeted by any service advisor still waited like another 5 more mins for a service advisor to help us out told him we were there to get the air bag recall and wanted them to look at my seatbelt.that gets stuck.. then he said ok like he didn't care I ask If we can have a loaner then he said we dont give loners that come in for the recall the wait is 2 hours I said can someone take me home he said yes but they cant pick u up .. then I said I wanted to be taken home he said you have to go to the cashier to sign up .. still went to get sign up I was the only one waiting . Waited for the shuttle like an hour .. then after I ask the cashier how much longer .. they take us.. then they called me saying that my car was ready and that there was nothing wrong with the seatbelt ... I know there is something wrong it is not normal for it to get stuck .. then they left a mess in my car .. I work for a dealership and this is the worst experience ever.. it doesn't Matter how much you pay for your car they should give everyone great customer service.. will definitely not go back to that dealership again read more

Just purchased a pre-owned vehicle from Carson Honda. My wife and I came out to take a look at a particular vehicle and was greeted by Rohmer Manalese / sales consultant. She took the vehicle on a test drive as soon as we walked around it to see all the features. She instantly fell in love with it and with no pressure from Rohmer we were on our way to signing the documents. We are very pleased with the friendly people that helped us and got everything done in a quick and timely manner. read more

Carson Honda - Auto Repair Near Me - Carson, California

See all

Worst dealer out of all the Honda locations very unprofessional and no knowledge of what's going on down there you'll be sure to get the run around from the reception who knows absolutely nothing about Honda and there procedures down to the service workers who first attend you , had trouble paying my first payment for the most ridiculous reasons when I called the dealer the receptionist told me to go down there and pay it and when I got there they told me NO you can't pay your bill here so I basically wasted my gas to be turned down , THEY ALSO SELL YOU CARS WITH BAD BATTERIES. and of course the battery isn't covered with the warranty and they charge $155 to tell you if something is wrong with your car. the most unrealiable place to buy a car if you want isssues with the car from the day you get it. COME HERE read more

Honestly. When is buying a car ever a fun experience. Sure, it's a blast finding the car you like. Test driving, and looking under the hood and in the trunk. But the lasting impression is usually the last impression you get from any dealership (which is always the paperwork part of the deal). I had my own financing in order, so you'd think it'd cut down on the process. I don't think anybody buying a car (even in cash) could get out of a dealership in less than 4 hours. The bright spot was the salesperson we worked with. Mike Ramirez. He wasn't pushy (which is always a breath of fresh air when dealing with car salesmen). When the deal concluded he still assisted with getting some important items that I'd left in my trade in held for me so I didn't lose out on them. Quality guy. read more

I was very disappointed with the way our visit went yesterday. We found the car we wanted online at a good price. It was a 2013 CRV, pre-certified with a warranty up to 100k miles. The price was lower than most that we had seen and there were some trade offs from other cars that cost more, but had less miles and more features. The pictures on the site showed what a steal you're getting at just under 18k, but when we saw the car, there were lots more cosmetic details that the pictures online did not show at all. My husband and I thought that because the car had been on the lot for a month and there were a lot of cosmetic things going on, we were sure they would be willing to negotiate to a lower price, closer to 17000, but we were willing to take the lowest blue book value which was 150 dollars below the asking price. When it came to price negotiation, our sales rep, Sean, was up front with us on how they give you the lowest price possible to avoid haggling (meaning, they're not lowering the price, cheapskate). He went to his manager to try to see if we could come down on the price. The manager, whose name I forget, was straight out rude and condescending and told us how he wouldn't lower the price for an employees neighbor who also wanted it, what made us think they'd lower it for us. Then, the manager counter offered with 17000, but they'd take away the warranty. Seriously, who does that? sure, I'll forfeit protection on my car for 800-900 bucks that's worth at least double that... did he think we were born yesterday? After it became clear that the manager wouldn't budge on price and then he went off the show two other guys the car we were just looking at and after Sean didn't even bother to show us anything else or give any indication that he cared to do so, we left empty handed and very disappointed at the lack of professionalism shown by the manager, whose name escapes me. They had few shoppers there compared to Norm Reeves, where our sales person was nice and showed us several cars. I'm guessing they get their commission from rejecting offers and being rude than selling to satisfied customers. Still in the market for a car, but definitely won't be coming back here. read more

this dealership mislead me with held information on my end of lease options. they need to be investigated for there bait and switch practices, i never wanted to change my payment to higher amount. i was never given my lease options . something is very wrong here, no one could help me , basically i am stuck with this over payment they have given me on my car i have had on lease for 3 years. read more

This place is like any car dealer. Full of cheap car salesmen that try to make it seem like you're getting a good deal when it's average at best. Octavio the manager was an absolute jerk...unwilling to negotiate at all. After leasing a car from them for 3 years I came in to ask for the same deal. Ended up paying more in my down payment and monthly. Begrudgingly, I accepted after much back and forth. Make sure you budget 4-5 hours of your day. It takes forever despite them telling you "they are almost ready for you" I'll never lease from Carson again read more

My family just bought our third car here yesterday. Once again theyre very helpful and the true price is a good guide to a car. With a good down and credit they would try their best to even go below that price and give u a decent APR for a first time buyer and monthly affordability. Lorenzo is always a big help and yesterday with sam and gary. Alot of honda Cars and options all kinds of colors. But Cons They do run thru alot of cars so sometimes the car color or option u want is either not ready yet (fresh from factory dropped off which would take days for them to set up)?or just sold. read more

I helped my co-worker/friend test drive and pick out a brand new 2011 Honda Civic and had a mixed opinion of Carson Honda. First, the good - Our designated salesman, Ramon, seemed rather tired, but pretty honest and up front. He offered us some pretty good end-year deals for the sale, and was very forthcoming about drawbacks as well as good points about the car. No complaints there. Unfortunately, here's the bad: The wait. After purchasing, we had to sit and wait for them to process the paperwork (Mind you, my friend had stellar credit), which literally took more than an hour. Although I had fun sampling their free hot chocolate and pastries in the interim, it was certainly the longest wait I've ever had to endure in a car dealership. Afterward, we were ushered to a nondescript back room for them to 'finalize' things, only to have another salesman corner us into getting an expensive $500 Karr alarm system. Although he wasn't too pushy, he kept insisting it was a good deal and kept telling us how the car would inevitably be lost if the system was absent. Despite all my reasons and rationale to my friend about the pros and cons, he kept arguing that there were literally no cons whatsoever to the system. While she eventually ended up getting it for peace of mind, I still felt rather ambiguous about the whole encounter. I guess your experience here will be a mixed bag depending on who you get to help you. read more

Just bought a new Honda Fit Sport Auto for a steal - I walked away very happy with the price I got and the way I was treated at Carson Honda. I mainly communicated through email and Mike Kiernan from Internet Sales. I asked if he would be able to price match a quote I received from a dealer who was around 2 hours away from me (I was hesitant to drive out for 2 hours and get there - then get the bait and switch). He price matched the quote and was able to offer me a little lower as well! Going through Finance was also lighting fast - in and out in less than 15 minutes. (The wait to get to sign the documents took a while but there were several people in front of me) I wasn't pressured to purchase any extras and there was nothing on the car that I didn't want - things like paint protection, mud flaps, bumper guards, wheel locks etc. I am overall very satisfied with the purchase and would head over to Carson Honda if I had to buy another new car. read more

Service Review-For a great experience see Robert Romero! He always has a smile on his face. I came in early one morning without an appointment-flat tire :( He quickly helped me and realized that I had to get to work. He got me a shuttle ride and made it easy. Thanks Robert!! read more

My son purchased a 2018 Honda Civic SI thru Keison Godfrey. First of all thank you for being patient with my son and handling all the paperwork with no pressure what so ever. Will look you up in the future for a possible purchase for myself. read more

Make sure you make service appt it goes much faster-even thought you dont need one!!! read more

Carson Honda - The service department is awsome Sherri Reed the service advisor help me from the moment i drove in. - Auto Repair Near Me - Carson, California

I was working with Monique to buy a White 2019 Honda Odyssey Touring with Mocha interior, but it is limited availability at the moment. After several weeks of not finding one for me, she took it upon herself to call and told me which dealership had one. In which I had already found one and was going to that dealership that day. So, I wanted to give Monique for going out of her way to inform me, rather than ignore me. Thank you very much!!! read more

Visited multiple Hondas in the area. VINNY gave me the best price and now I'm driving my new 2021 Honda Accord. Thanks for everything guys! Definitely Recommend! read more

Par Excellence in Car Service! Special thanks to Mr. Erwin Mauricio for his utmost dedication to his job for giving his par excellence in car service. Highly recommended and two thumbs up! Keep it up! read more

Carson Honda - Auto Repair Near Me - Carson, California

Exceptional dealership!!! Lorenzo. Mgt and sales head mgt dean..are excellent. Offering best lowest lease and purchase rates in calif by long shot!!! Old school wonderful service. Like when serviced mattered!!!!!! Hands down best honda dealer around! 10 stars!!! read more

Took my Pilot in for its first service. Javier T. helped me out he was so nice. I barely sat down when they told me my car was done. Great service. Thanks Carson Honda!!!! read more

Great experience shopping for a used car. Prices on used cars are not negotiable but their prices are some of the best around. Easy and simple shopping experience. read more

Bought a new Honda Clarity Touring Plug-In here and had an excellent experience. Very reasonable negotiation and timely communication from Genesis Valenzuela... Keison Godfrey helped me with the whole process from the test drive to getting into my new car to drive home. He is simply awesome. The whole process seemed to have taken just a couple of hours. Everybody involved in the sale was great. This experience is 300% better than what I have been through when buying my previous car at Keyes Mercedes. read more

Great service Geo and Arturo were great would recommend Carson Honda to my friends. I came in and got a good deal in less than half n hour

On Friday 11/10 I brought my car in for scheduled service and to resolve a recall on a part. After a woman approached me to confirm my appointment she accidently yanks my windshield wiper off and I was ok at first; simple mistake right? She waves it off and said the maintence guy will reinstall it for me. I asked if we can just replace it, but they did not have the blades in stock and it would take a week to replace (also it would cost $70! I ended up replacing them myself for $30, 2 days later). This time I also asked for a coolant drain, since it has been a while. I get my service done, tires rotated and drive off. On the freeway, my wiper blade dislodges and flies off!!! Thank God no one was behind me or it might have cause an accident or worse. I'm infuriated at this point and email customer service and got a response today telling me to bring back my car to replace the blades. Guys, your negligence caused me to possibly injure or kill someone and you want me to wait a week to replace my wiper blades which I got frustrated and bought and replaced myself??! What b*llsh*t. For sh*ts and giggles and since I've lost complete confidence in the service mechanics; I decided to drain the coolant myself after it was reported to be done already and saw a murky coolant with debree in it. They just topped it off!!!! I paid a buttload hoping for decent service and got owned. What a mistake going here, AVOID AVOID AVOID, they are con men, and the neglegence could have put me in a dire situation. Heed my warning and proceed with caution if bringing your car here. Now, I'm suddenly wondering if my oil was changed at all or not. (Sigh... At the very least you'll get insanely ripped off, lose-lose.) read more

My internet sales experience with Carson was poor at best. I contacted them earlier with a timeline of my potential purchase (specific vehicle and make) and what comparable competitive vehicles I was looking at-- this should save time for all parties involved. I let my point of contact, "Jenna", know this and let her know that she can contact me when they are running specials, as currently Hyundai and Toyota offered better deals w/ regard to each ones respective MSRP. Regretfully, I was bombed w/ spam and irrelevant info. I was finally asked by, "Jenna" if I had driven either vehicle I was looking for... I responded yes (lucky enough to have friends who works for Honda) and was given an odd argumentative email implying that it wasn't possible. In the Internet-age, most buyers research apps like TrueCar, CarGuru, etc to find the best deal before running to a dealer-- one can easily save $1500+ off MSRP. Either "Jenna" is not aware of the current car sales market or truly does not care what my requests/needs as a customer were. Regardless, an easy sale was convoluted by a 1980's "used-car" mentality that places the focus on getting the customer to commit to an in-person visit before listening to and meeting his/her needs. read more

So I get a call from this place. Sales person called Leslie. Saying we pay more than kbb estimate and it's 4th of July event and we have the vehicle you're looking for. I head down to the place a different sales person approach me saying we have but one vehicle that didn't match what I asked for. As I'm leaving, Leslie stops me with a new deal states that due to inventory shortage we make a deal on desired vehicle. Once delivered to the dealer I can pick it up. So I sat down they took the info. They appraised the vehicle even lower than kbb sitting for about 3 hours with a child for another sale person to say we don't have the vehicle you want available. And when I confront them, the sales person goes and I quote do you agree on $$$ and adds $200 on top of the monthly payment was being negotiated. Very poor customer service. Promises aren't as they advertise. Don't waste your time going there. read more

Steer clear of these guys go elsewhere! They are noy truthful. Awful experience! Bought car at another dealership!!

We love HONDA thanks Rohmer Manalese and Mr Tim. Also to Erwin Mauricio of Service Dept. Carson Honda you rock!! read more

Carson Honda - Auto Repair Near Me - Carson, California

See all

BEST CAR BUYING EXPERIENCE EVER!!! The entire process was met with ease. Arturo was my sales person very friendly and extremely knowledgeable definitely ask for him. Went to a few other Honda dealers and none met the level of professionalism and customer service that was delivered here. Absolutely bringing any family or friends who want a Honda here to work with Arturo. Customer for life. read more

Thanks to ("Ramon Ramirez") this is the 3rd car we buy with in the family straight out of Carson Honda, we love the service he provides, and the generosity. Thank you once again Ramon keep up the great work, we shall return again for the 4th car cause you know our family is huge... I will and foremost be sending you more business and keep recommending people to you... keep up the great work... So peeps If you are looking for a Honda, head over to Carson Honda and ask for "Ramon Ramirez" Thanks... and also Carson Honda of course read more

I brought my Accord in for a major service today and had a new service advisor, Andy Luong. He was terrific! I asked him what needed to be done to my car, and instead of "overselling" me, he told me what was really needed and didn't try to fluff it up. The car was done in the timeframe he told me, and it ended up costing less than I thought. He was very professional, patient, knowledgeable and sweet! I hope he stays with Carson Honda, because I will absolutely keep him as my service advisor. He will make it an easy choice to continue to have Carson Honda handle my service issues. Susie S. read more

Excellent service! fast..nice..and your helpfulness tips... We appreciate your help always Thanks you so much "Mario Ibarra" service advisor! read more

"Keison Godfrey" the very guy who helped me out on getting me that new 2016 CR-Z he made everything with ease and smooth got me driving that CR-Z home! Overall everyone is very helpful here and friendly! Will come back in the next few years for a new car and services and such! Make sure you hit up Keison Godfrey or find him if you come by looking for a car hes the best! read more

I dont know why this place gets so many bad reviews. I just paid off my 2007 honda accord about a year ago and decided it was time to upgrade. I had ZERO problems with my accord in the 9 years I owned it so I decided honda was the way to go. I emailed Carson Honda asking about a few different models I wanted to test drive including a 2015 Honda Accord and 2016 Honda Civic. We arrived for our appointment on Saturday and was greeted by Miguel Alfaro. He was very friendly and asked me what I was looking for. He took me directly to a black 2016 honda civic with leather and I fell in love. We took it for a test drive and he was extremely knowledgeable and told me the ins and outs of the car. I decided that was the car and next step was to appraise my current car. He gave me an extremely reasonable price and worked out a deal in no time at all. No fuss, no bs, no haggling. I was in and out in 2 hours, including getting it washed and going through finance. Also met the Assistant Sales Manager, Lorenzo, and he was extremely helpful when it came down to terms. I highly recommend both of them if you are looking to buy a new vehicle. Thanks guys for the help! I love my new civic! read more

I've been tricked, ripped off but never in my life have I been scammed...until now... Came into Carson Honda on Thursday, greeted by someone at the door immediately. He told me to wait and a service advisor would assist me shortly. I waited...and waited...5 minutes...then 10 minutes later.....so the guy that greeted me noticed more cars coming in so they decided to check on us and see why no one is helping us. Finally, thanks to the long line or else I probably wouldn't get any attention or assistance. I came in for a simple oil change-nothing fancy nothing else but just a simple $40-$50 oil change. However, service advisor Erwin Mauricio decided to use synthetic oil instead of conventional oil (without my consent of course) I DID NOT ask for synthetic oil nor does my Honda car need that type of oil... so I was unaware (since the other Honda locations I been to are always clear about it) after my car was done and ready for pick up. The bill ended up being $69.92. I was shocked and didn't know what happened. The only thing Service advisor Erwin Mauricio said was "that's the kind of oil we use" and walked away. I was so confused and of course highly disappointed and upset. First of all, what do you mean "that's the oil we use" as in that's the only kind of oil you carry??? And if that's the case, I would accepted that if you told me in the beginning. However I did not know from the beginning. Secondly, " that's the oil we used" as in there were options but you decided to pick the most expensive one because you wanted to scam me because I'm a female walking into an auto shop/dealership? I'm really glad he's working in the service/repair department instead of the sales department or else there would be many many potential victims out there. I mean the only other comparison and example I can think of for y'all is purchasing an Apple iPhone and paying for warranty when the sales associate did not tell you that you're paying for warranty and it's only an option. However the subtotal turned out more than what you expected but you didn't realize until later on. Lastly, my car wasn't even washed!!! Idk how Carson Honda does it?? Maybe they don't provide complimentary car wash when you get an oil change??? But San Leandro and El Cerrito of honda does so yes, I would know... if they don't generally provide it then I wouldn't blame them but if they do and decided to treat me differently by NOT providing it to me then you decide whether or not you want to give this location a chance...my roommate and I were gonna come here together but so thankful she did not. One less victim... Overall, my experience here was negative...highly disappointed. I would not come back here and would definitely advise y'all to avoid Erwin Mauricio. I don't want to see anymore victims. So be careful and if you do decide to come here, ask questions and ask about the price first so you know what you're getting yourself into since obviously they are like fine print about everything. read more

I was so empress the sale man in this Honda, I'm not going to buy but the guy Jose Diaz was very polite and helpful to explain me everything what I'm looking for the car that I can use for the day to day traveling for work.. Jose is a patient salesman that why I bought a civic Honda 2018 , I'm very much happy how he treat me as a customer... read more

The worst dealership ever, 3rd time they burned us. This last time takes the cake, most unprofessional customer service ever. Will never buy from them again, went to Toyota and had best experience and got a better car. Bite me Carson Honda read more

Amazing place , I went last weekend , and I agree to get my new Honda Accord 2021 ; I'm so thankful for this , thanks to Michael, sales man he did an incredible job, if you guys are looking for a new car; Honda of Carson is the best choice !!! read more

They provided me with an Out the door price at 33k and once I got there they tried to up charge that to 34/35k. Also the sales Person said I qualified 0% apr and then said he couldn't give me that offer for the car either. Be careful make sure you get everything in writing with this dealer read more

I bought a new car this morning from this dealership (Carson Honda). I drove from Huntington Beach to Carson and the drive was worth it. General Manager Tim Soeung was so gracious and for once the experience of buying a new car was pleasurable. The sales staff are friendly and professional. Keison Godfrey helped me and went out of his way to assist me with this process. I am so pleased with not only my purchase but this dealership. read more