I'm so pissed at this dealership. Can you imagine, I bought a car almost 2 months ago then they gonna tell me now that I have to return the car supposedly issues with the bank approving our loan, Like seriously? Why now, after 2 months Thats very unprofessional business to deal with. We've signed all the paperworks, we even resigned papers cuz they got a lower monthly payments for me. A month later, i have to return it? It's unbelievable! Its reputation just ruined it for me. I'll never consider buying a car from this dealership ever again. read more

The best dealership experience I've had ever! Justin Ruiz was awesome! Super informative, helpful, and extremely kind! Asked me questions to better help with the recommendations he gave me! With his help, along with the great team behind him, I was able to purchase my car! My beautiful brand new car! I am so thankful to him! read more

Extremely satisfied with my brand new 2016 Honda Accord Touring V6 Coupe purchase over here. You can clearly tell that Carson Honda genuinely cares for their clients. Not only did they have the widest selection of inventory when I was shopping, but they went above and beyond to make my transaction fast, easy, and smooth. They were even there for me after the purchase to assist with any questions. Everyone involved in the process was super helpful and made it more fun than it normally is buying a brand new car! Gary was very knowledgeable about the product, made sure he went over all of the features with me, and even followed up with me to make sure everything was good. Ozzy was my Finance Manager that was very thorough with the paperwork and made sure not to miss anything. And not to mention Tim, who made it all possible by working out a phenomenal deal for me. Despite me showing up late at night (right before they were about to close), they were all still very energetic and courteous towards me. I am definitely going to recommend my friends and family to see these guys when they're out shopping for a Honda as well! It was totally worth the drive from Van Nuys to come out here! Thanks Tim, Gary, and Ozzy! Keep up the great work and excellent customer service! 10/10 would come again read more

I was helped with very much generosity. I love my honda accord 2019. They helped me with everything i needed. a overall review with my honda everything is great. Everytime I need my oil change or anything they are very helpful and respectful. Their customer service is just great never have I ever had a issue with any of them. Also It may tend to get packed but they are very quick with service. The person i would recommend is Jose Larios. Since day one he has been helping me with any concerns through call or text. For service on the car he has been very helpful booking me in to get my car ready for service. Thank you Jose Larios for your great service. read more

Carson Honda - 2019 Honda Accord Sport 1.5L - Auto Repair Near Me - Carson, California

Carson Honda is the best. Manny (Service Advisor) was such a sweetheart. He's so HANDSOME! I will definitely be coming back. read more

Brought in my Honda Civic twice to get my air conditioning fixed (which stopped working 3 months after getting the damn car) and the maintenance guy accused me of taking the car to another mechanic, which I have NEVER done. To top it off, they took my car over the weekend and supposedly fixed the AC...which broke 3 weeks later and then they had the audacity to say the car was defective and needs a particular part. This car has been a piece of crap since i got it (its a 2016 and was brand new). They need to fix this ASAP because this is unacceptable. Horrible horrible service here!!!! read more

Had my sons Honda Civic serviced at Carson Honda my service advisor Javier Torres was a pleasure to do business with he made sure that my car was repaired in a timely manner and did not try to oversell me things that were not necessary. It is refreshing to see if there are still honest people in the auto industry I definitely Would recommend anybody that has a Honda to go to Carson Honda read more

I got my 2020 Honda Civic Sport at Carson Honda . I had the best experience at Honda. Juan was the sales man I was working with to get into something newer. He assisted me with even getting me into the vehicle with red interior. I want to let people know if your looking for a great sales man go to Carson Honda and ask for Juan not pushy just wants to make you happy with your new purchase. I know where will be going when my lease is up Carson Honda. Thanks Juan again your the best !!! read more

Finally leased my first car thanks to Ramon Ramirez for being patient and knowledgeable during the whole experience. Buying a car can be stressful sometimes and he was very informative and honest with all my questions and concerns. They definitely make you feel comfortable and welcomed the whole time. No rushy rushy going on here. I will be back again for my next Honda. Thank you Carson Honda. read more

My boyfriend and I had searched online and found a specific vehicle at this dealership that we wanted to purchase. We scheduled an appointment to come view and test drive the vehicle. Upon arrival, we were greeted and shown the vehicle by Calvin. After a test drive around the block, we decided this was the vehicle we wanted to purchase. Calvin begins going over the options for purchase including CUDL (credit union direct lending), Honda financing, or delivering a contract to our credit union and bringing back a check. At the same time, he went over options for making a down payment: cash, check, debit, or credit card. My boyfriend explained that we already had financing at the credit union and would like to finance our loan with our credit union and that sending the loan through CUDL would be easiest for us. At this point, Calvin walks away and comes back only to ask what our relationship status. His exact words were, "And how do you know each other? Are you [insert long pause] friends?" I responded with, "No. He is my boyfriend." This is when our service level went downhill and when the way we were treated changed completely. If you don't know, asking the relationship status of two individuals on a consumer loan application is illegal. The only type of loan application that is allowed to ask two applicants' relationship status is a mortgage application. Calvin walked away again at this point. When he comes back, he informs us that he is unable to send our loan to the credit union using the indirect service. We were okay with that and said that taking an option contract would be equally as easy. He said that they would not give us an option contract either and that our only option for purchasing the vehicle today was to use Honda finance. I explained that I worked for the credit union and that I knew the process. I said that I could guarantee the contract would get to the credit union and that they would receive their payment via FedEx. After going back and forth, Calvin's manager agreed to let us purchase the vehicle on an option contract despite their "concerns". For those who don't know, an option contract is signed by the purchaser and the dealer and says that the purchaser agrees to furnish payment in a certain number of days and if they do not, they will be sent to dealer financing. Either way, they would get their money. After being denied our choice of financing despite having top tier credit and a 20% down payment, we wrote a check for the down payment. Calvin had instructed us how to write out the check for the down payment. Calvin walks away again. This time he comes back and says that they will not accept our check. He said they will only accept a debit card from us. We accept and move on. This was near the end of our encounter with Calvin and the sales team before heading into the finance department. These instances on their own may only come across as annoying dealer tactics or frustrating sales people but if you put them together, they tell a story. They tell a story of discrimination based on sexual orientation. To put it all together: we were first told we had three options for purchasing the vehicle and four options for providing a down payment. Then we are illegally asked what our relationship status was. After finding out that we were gay, we were denied all options for financing except dealer financing. We were only granted the use of an option contract because I work for the credit union we were financing with. After that, we were denied the option to provide down payment in any form except a debit card. Our experience at Carson Honda was a positive one until the sales rep, Calvin, found out we were gay and denied us options for purchasing our vehicle. It made our experience difficult, frustrating, and made us feel small and unimportant. We were discriminated against and given difficult roadblocks because we are gay. I am told our experience has grounds for a discrimination lawsuit. read more

Came in here two days ago on a Saturday afternoon. Miguel Alfaro was the one helping us. He was so patient, very helpful and informative about new and older models. I was dead set on getting a new Prius, but ended up changing my mind and purchased a Clarity instead! Miguel was there helping us the whole time, patiently answering my questions over and over, and seemed to genuinely be trying to give us the best experience. I'm so happy that we purchased through Miguel! Thank you! read more

Recently purchased a new car from this dealership. Working with GM Tim and Keison was absolutely the best car buying experience of my 50+ year life. Best pricing, no haggling, professional service from all the staff and delivery of my vehicle as promised. When buying a Honda, I won't go anywhere else! read more

My name is Sergio. I've going here for service ever since I financed my car. Never had a bad experience until now. I called today inquiring about a letter I received about warranty extension on the AC condenser that might have been defective for Honda Accord 2018-2020. To my surprise the "dude" that answered and referred me to as "dude" didn't give me a sense of understanding what I was trying to ask. The first thing he said was it would be $300+ to refill the ac. I wasn't asking how much it cost to refill. Then after I tried to explain what I had read in the letter I received he cut me off and said "yes dude I've read the letter, I know what it says" with a condescending tone. I then proceeded to ask why would I have to pay to refill if I wanted to know if the condenser was not damaged? That would be pointless. He said "you might or might not be able to get reimbursed, I have to run diagnostics to see what is wrong." That made no sense to me but I didn't to continue have a conversation with someone who first calls me "dude". Keep it professional "dude". I have no problem paying what is needed for the car and my service history with them shows it. Even through COVID I still went there to give them service because during those times they didn't even have cars in their lot to sell. Long story short, I am hesitant to get services there again from this one bad experience. I wish I would have asked for his name again but I forgot because of how livid I was with this dude. I called exactly at 4:25 pm on 4/10/2023. Good luck to you with these people. read more

Great service Geo and Arturo were great would recommend Carson Honda to my friends. I came in and got a good deal in less than half n hour

Had a great experience. Martha Miranda worked with me and gave me a competitive price online (versus other places that want you to come in). Tim S, the manager, worked with us in getting the clean fuel reward for the Honda Clarity and was really responsive. Miguel took us on a test drive and was knowledgeable on the car to point out the features. The buying process was smooth as well. read more

My internet sales experience with Carson was poor at best. I contacted them earlier with a timeline of my potential purchase (specific vehicle and make) and what comparable competitive vehicles I was looking at-- this should save time for all parties involved. I let my point of contact, "Jenna", know this and let her know that she can contact me when they are running specials, as currently Hyundai and Toyota offered better deals w/ regard to each ones respective MSRP. Regretfully, I was bombed w/ spam and irrelevant info. I was finally asked by, "Jenna" if I had driven either vehicle I was looking for... I responded yes (lucky enough to have friends who works for Honda) and was given an odd argumentative email implying that it wasn't possible. In the Internet-age, most buyers research apps like TrueCar, CarGuru, etc to find the best deal before running to a dealer-- one can easily save $1500+ off MSRP. Either "Jenna" is not aware of the current car sales market or truly does not care what my requests/needs as a customer were. Regardless, an easy sale was convoluted by a 1980's "used-car" mentality that places the focus on getting the customer to commit to an in-person visit before listening to and meeting his/her needs. read more

I was speaking with one of their sales reps, Leilani, 5 days. The plan was to fly down from central California to LAX and take an Uber to the dealership. Because transportation was so expensive, I asked Leilani if there was a better way to get to them. She said they could provide me a ride if I give them a credit application to verify my identity. I didn't want to do that because I'm in the process of buying a house and I was going to pay cash for the car. Reluctantly, I gave them the credit application, but she said they would not run it until I arrived. I asked her then by text if she would be able to verify that they would pick me up from the airport the next day; I received no reply. I also called and left a voicemail. The next day from the airport, I texted and left a voicemail. When I landed in Las Vegas for a plane change I had not received a response from Leilani so I called the dealership and asked to speak to sales manager. Juan told me that they had sold the car the night before. When I asked him if I was coming to Los Angeles and would not have a car, his response was, "Yep, that's right." He told me the reason why they sold the car was I did not provide them with a deposit; however, Leilani never asked for a deposit, only a credit application. Not once did he apologize or offer to show me some other cars. I told him to look forward to my Yelp review. Two days later, I got a text from Leilani stating that the car was available again if I was still interested. Apparently, somebody bought the car and returned it. They lost a $40,000 cash deal and I bought a car from another dealership. I give my strongest recommendation to NOT use this dealership to purchase a vehicle. read more

We love HONDA thanks Rohmer Manalese and Mr Tim. Also to Erwin Mauricio of Service Dept. Carson Honda you rock!! read more

Carson Honda - Auto Repair Near Me - Carson, California

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Overall, good service when selling your auto. Pay off to bank was quick. Paid competitively on my 2011 Camaró.

My husband and I came in for 1 reason, and that was to purchase the 2019 Honda Civic Type R. And was able to drive off the lot in the Type R. Great service, knowledgeable reps! Dean and his team is awesome! read more

BEST CAR BUYING EXPERIENCE EVER!!! The entire process was met with ease. Arturo was my sales person very friendly and extremely knowledgeable definitely ask for him. Went to a few other Honda dealers and none met the level of professionalism and customer service that was delivered here. Absolutely bringing any family or friends who want a Honda here to work with Arturo. Customer for life. read more

I was in and out for my maintenance as per usual, I have been with honda for about 6 years. I love this location it's easy to sign up for an appointment online. The wait isn't usually bad at all. Customer service is always good. Brooke Shelton was my most recent service advisor and she was great. She is very nice and helpful. The place is super clean and offers refreshments for free as well as anything you could want in the vending machines. I will always take my car here because I trust them and am very comfortable with this location. read more

Had the worst experience ever toke my car for the air bag recall .. I had an appointment it was raining the porter greeting us said to wait in the car for the service advisor to come out waited about 10 mins had to go inside was not greeted by any service advisor still waited like another 5 more mins for a service advisor to help us out told him we were there to get the air bag recall and wanted them to look at my seatbelt.that gets stuck.. then he said ok like he didn't care I ask If we can have a loaner then he said we dont give loners that come in for the recall the wait is 2 hours I said can someone take me home he said yes but they cant pick u up .. then I said I wanted to be taken home he said you have to go to the cashier to sign up .. still went to get sign up I was the only one waiting . Waited for the shuttle like an hour .. then after I ask the cashier how much longer .. they take us.. then they called me saying that my car was ready and that there was nothing wrong with the seatbelt ... I know there is something wrong it is not normal for it to get stuck .. then they left a mess in my car .. I work for a dealership and this is the worst experience ever.. it doesn't Matter how much you pay for your car they should give everyone great customer service.. will definitely not go back to that dealership again read more

Just purchased a pre-owned vehicle from Carson Honda. My wife and I came out to take a look at a particular vehicle and was greeted by Rohmer Manalese / sales consultant. She took the vehicle on a test drive as soon as we walked around it to see all the features. She instantly fell in love with it and with no pressure from Rohmer we were on our way to signing the documents. We are very pleased with the friendly people that helped us and got everything done in a quick and timely manner. read more

Carson Honda - Auto Repair Near Me - Carson, California

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Thanks to ("Ramon Ramirez") this is the 3rd car we buy with in the family straight out of Carson Honda, we love the service he provides, and the generosity. Thank you once again Ramon keep up the great work, we shall return again for the 4th car cause you know our family is huge... I will and foremost be sending you more business and keep recommending people to you... keep up the great work... So peeps If you are looking for a Honda, head over to Carson Honda and ask for "Ramon Ramirez" Thanks... and also Carson Honda of course read more

This place is like any car dealer. Full of cheap car salesmen that try to make it seem like you're getting a good deal when it's average at best. Octavio the manager was an absolute jerk...unwilling to negotiate at all. After leasing a car from them for 3 years I came in to ask for the same deal. Ended up paying more in my down payment and monthly. Begrudgingly, I accepted after much back and forth. Make sure you budget 4-5 hours of your day. It takes forever despite them telling you "they are almost ready for you" I'll never lease from Carson again read more

I brought my Accord in for a major service today and had a new service advisor, Andy Luong. He was terrific! I asked him what needed to be done to my car, and instead of "overselling" me, he told me what was really needed and didn't try to fluff it up. The car was done in the timeframe he told me, and it ended up costing less than I thought. He was very professional, patient, knowledgeable and sweet! I hope he stays with Carson Honda, because I will absolutely keep him as my service advisor. He will make it an easy choice to continue to have Carson Honda handle my service issues. Susie S. read more

Excellent service! fast..nice..and your helpfulness tips... We appreciate your help always Thanks you so much "Mario Ibarra" service advisor! read more

"Keison Godfrey" the very guy who helped me out on getting me that new 2016 CR-Z he made everything with ease and smooth got me driving that CR-Z home! Overall everyone is very helpful here and friendly! Will come back in the next few years for a new car and services and such! Make sure you hit up Keison Godfrey or find him if you come by looking for a car hes the best! read more

I dont know why this place gets so many bad reviews. I just paid off my 2007 honda accord about a year ago and decided it was time to upgrade. I had ZERO problems with my accord in the 9 years I owned it so I decided honda was the way to go. I emailed Carson Honda asking about a few different models I wanted to test drive including a 2015 Honda Accord and 2016 Honda Civic. We arrived for our appointment on Saturday and was greeted by Miguel Alfaro. He was very friendly and asked me what I was looking for. He took me directly to a black 2016 honda civic with leather and I fell in love. We took it for a test drive and he was extremely knowledgeable and told me the ins and outs of the car. I decided that was the car and next step was to appraise my current car. He gave me an extremely reasonable price and worked out a deal in no time at all. No fuss, no bs, no haggling. I was in and out in 2 hours, including getting it washed and going through finance. Also met the Assistant Sales Manager, Lorenzo, and he was extremely helpful when it came down to terms. I highly recommend both of them if you are looking to buy a new vehicle. Thanks guys for the help! I love my new civic! read more

My son purchased a 2018 Honda Civic SI thru Keison Godfrey. First of all thank you for being patient with my son and handling all the paperwork with no pressure what so ever. Will look you up in the future for a possible purchase for myself. read more

I was working with Monique to buy a White 2019 Honda Odyssey Touring with Mocha interior, but it is limited availability at the moment. After several weeks of not finding one for me, she took it upon herself to call and told me which dealership had one. In which I had already found one and was going to that dealership that day. So, I wanted to give Monique for going out of her way to inform me, rather than ignore me. Thank you very much!!! read more

Visited multiple Hondas in the area. VINNY gave me the best price and now I'm driving my new 2021 Honda Accord. Thanks for everything guys! Definitely Recommend! read more

***Best service ever.*** I received a call yesterday from a Honda representative informing me of a recall on my Honda Fit. She set me up with an appointment this morning to get my power window master switch replaced. When I arrived at the service department, I was greeted by Roberto, one of the service advisors. He explained everything perfectly, gathered all my information, and had someone working on my car immediately. When we were going through the paperwork, I mentioned that my car alarm wasn't working properly. He said he'd take a look at it. He let me know the job would take about an hour and offered me access to their courtesy shuttle in case I needed to be anywhere. I declined. There was a Jack in the Box within walking distance, so I went to grab a bite. I received a call 30 minutes later letting me know that my car was ready and the alarm was fixed. When I arrive to the dealership to pick up my car, I sign a couple of papers and check out the job they did. Everything was done right, and he fixed my alarm at no cost. Great work. Great customer service. Done fast. Went the extra mile. Doesn't get any better than that. read more

Ok... so I had been contemplating the idea of purchasing a veh. So I decided to pay them a visit... I was hesitant to go since I know the process sometimes can be a bit long & I didn't want to be there long... But they were great! They did everything super fast I test drove the veh they showed me all the good things about the car. N next thing you know they got me into a payment very affordable & comfortable payments.. n I happily drove off with a new 2014 Honda accord! They were just amazing they had a wide variety of veh to choose from n they were able to answer every question or doubt I had. Thank you guys. read more

If you are looking to purchase a car or need service, I think you should skip Carson Honda. I have purchased two Honda vehicles from Carson Honda. First was a 2004 Honda Element LX - Used As-Is to replace a Toyota Rav4 that finally died. I was pretty satisfied with the car and purchased it. No more than a week later there were noticeable problems. The SRS light appeared and my brother in law, who worked at Honda, diagnosed it with a SRS DTC 3-1 code. All he could do was clear the code but said I could take it in and it should be covered under warranty. While driving at highway speeds, the front end started to shake and the steering became very loose. I hadn't noticed this during the test drive since the freeways were slow and I couldn't get it up past 55mph. I took it back to Carson Honda and they said there was a problem with the front end suspension and the struts had worn out. I also had them look at the SRS light while they worked on the car. $1300.00 later and I had new struts on the car and the SRS light was gone. Unfortunately the SRS came back on a week later, I took it back and they wanted another $160.00 to look at the SRS light. I decided against it again since I found out it is a problem with a door sensor and not something major, like an airbag. In 2012, I went back because they had a 2008 Honda Civic Hybrid Certified Used that was a good price. This time I did a longer test drive, checked out everything I could, and tried to make sure there were no problems with this car. I also trusted that since it was Certified Used it would be in better shape than the Honda Element I purchased. I liked the car and opted for the extended warranty, just in case. The first problem I noticed the next evening as I drove into the sun. There were these fine scratches all over the windshield. Most were in the path of the wiper blades, but there were also a couple deep scratches running vertically. They couldn't repair the windshield, so they scheduled a replacement. Unfortuantely, it wasn't through a reputable company. It was some guy operating out of his home and brought his kid with him. The windshield they installed is of low quality. It has these bubbles and warped areas right in the driver's view. The first time I tried navigation, it would error with "DVD Disc Reading Error." I took the DVD out and saw there was this perfect circular scratch on the DVD. Carson Honda and they said they would send the unit out for repair. I asked them why are they repairing my unit when the warranty says that either new or remanufactured parts will be used. They said there are no remanufactured parts available and he can't give me a new unit. I contacted Honda corporate about this and I was referred back to the warranty manager and she said that she doesn't want to give me a $3000.00 unit and there are no remanufactured parts available since I have a 2008. I opened a complaint with the Better Business Bureau and thought the matter was resolved. I went back to Carson Honda after driving around a week with a big ugly hole in my dashboard. They installed a navigation unit back into my dash, but it was the same one. I know this because there was a small scratch just next to the open button. I contacted Honda corporate about this and later that day I got a call from Carson Honda. They said a new one is on its way and I could bring it back in to install that one. In the end I don't know if it was replaced with a new one, remanufactured one, or they just covered the scratch. The service manager, Luis Contreras, apologized for all the problems and offered me a $100.00 credit to use for parts or service. I asked for a few accessories and he said it wasn't a problem and would place the order for me. A week later, I called the parts department and found out an order was never placed. I tried contacted Luis back and he was never available and never returned my calls. Two weeks ago I got a flat tire out in Glendale, CA. A piece of wood punctured the tire and it would not hold air for more than a couple of miles before it would go completely flat. No problem, I will change the tire and go to a tire store. Well, the wonderful people at Carson Honda didn't even bother to check if the socket to get the wheel locks was in the car before they sold it. I had to have my car towed to Diamond Honda in Glendale. They removed the wheel locks, I drove it to Goodyear with only four lug nuts per wheel. They replaced the tire, but couldn't get the wheel locks back on without the socket. I drove the car all the way back to Orange, CA and stopped at Hardin Honda. They said that the socket for the wheel locks cannot be ordered and they didn't have any plain lug nuts in stock. So I ordered four plain lug nuts and asked if they could put the wheel locks back on for the time being. I don't blame Carson Honda for the flat tire. But I do blame them for being out the cost of the plain lug nuts, installation of the lug nuts, an read more

Par Excellence in Car Service! Special thanks to Mr. Erwin Mauricio for his utmost dedication to his job for giving his par excellence in car service. Highly recommended and two thumbs up! Keep it up! read more

Carson Honda - Auto Repair Near Me - Carson, California

Took my Pilot in for its first service. Javier T. helped me out he was so nice. I barely sat down when they told me my car was done. Great service. Thanks Carson Honda!!!! read more

Exceptional dealership!!! Lorenzo. Mgt and sales head mgt dean..are excellent. Offering best lowest lease and purchase rates in calif by long shot!!! Old school wonderful service. Like when serviced mattered!!!!!! Hands down best honda dealer around! 10 stars!!! read more

Great experience shopping for a used car. Prices on used cars are not negotiable but their prices are some of the best around. Easy and simple shopping experience. read more