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Cars Express

4.2 (5 reviews)
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Lexus of Woodland Hills - Me and my new car

Lexus of Woodland Hills

(1.4k reviews)

Woodland Hills

I recently purchased a new Lexus RX hybrid at this dealership and our experience with Jake Handel…read morewas absolutely amazing. He is very professional, kind, and has an impeccable work ethic. I absolutely hate car shopping, but Jake made this experience very positive and memorable. Jake has a way of becoming your friend, but not in a weird salesman kind of way, but through kindness, followthru, and reliability. I feel so lucky that when I walked in Jake was the first one to greet me and I strongly recommend everyone looking for buy or lease a new Lexus to seek Jake out/make appointment with him. Not all car salesmen are made equal lol.

I am exhausted from constantly having to advocate for myself just to receive basic respect while…read moretrying to support businesses in Woodland Hills. As a U.S. veteran, I carry myself with pride and professionalism, even when I'm treated like a second-class citizen. Unfortunately, that has been my repeated experience at this dealership's service department. Every time I've come here, I've been ignored, dismissed, or made to wait unreasonable lengths of time without communication. Yesterday was my final visit. I made an appointment in advance, yet my car sat for four hours without anyone even looking at it. My service advisor, Farah, did not recognize that this was her second poor interaction with me. During my first visit, she was dismissive and unprofessional. I gave the benefit of the doubt at the time, but the behavior was the same on this visit. There was no clear explanation of what to expect, no process outlined, and no communication after check-in. She simply handed me a form stating I would be charged a $275 diagnostic fee and walked away. When I called several hours later for an update, she could not tell me anything about my vehicle--not even whether it had been seen. Instead of offering clarity, she offered a rental car without explaining what was happening or when I would receive information. I declined the service and returned to pick up my vehicle. She handed me my keys without a single apology, acknowledgment, or basic courtesy. I am disappointed and frustrated--not just by the lack of professionalism, but by the feeling of being treated differently in a community where I have tried to support local businesses. Respect and communication should not be optional. I believe we all benefit when we treat each other with dignity, and experiences like this only show how far we still have to go. Money is the same color no matter who it comes from. Businesses that fail to understand that will continue to lose customers who simply want fair, honest, and respectful service. I am a black woman. I am a United States veteran and I fought for equal rights for each citizen in this country. I do not appreciate people who come into this country and treat me like a second class citizen when it's my back blood sweat and tears that they came here on.

Vista Ford Woodland Hills - Community Brigade post Palisades Fire at Malibu Brewing Company

Vista Ford Woodland Hills

(800 reviews)

Woodland Hills

A correction for the previous notification by me My name is…read moreSean Ben I would like to share my experience with The service department in Ford Woodland Hills led by Jeff He is the reason that I'm bringing my vehicles to this dealership I currently own 19 Ford Explorers Most of them are operated in the city And I'm asking my crew to bring them to Jeff Everything that you promised he did Jeff and his crew are top-notch providers

Save your time and go somewhere else Salesperson gave me a…read moreprice via email. Came in to check out the van in person. They were able to lower the price a little more to get me to buy it. My main goal was to get the best deal, I told them I'd check a few other dealers and come back. Came back two days later because the sales person jre said he had the van and we can finalize the deal. Arrived at the time he told me and was told that it was sold..and they didn't have anything matching the one quoted. Left to check other dealerships Got a call from their fleet manager who said he would make a deal happen for me because of the negative situation, gave him the cost and quote that was given to me prior. He said that he doesn't know who gave me that price and that he cannot honor anything or put his name on it, also started complaining that he plans to leave the dealership next year because of the bad deals that are made. In any case, I'm a customer who comes to a dealer, I'm given a quote by your sales peoples who you manage and train, how could you then tell me this kind of information. This just means that the manager is lacking in training his staff. At the end of the day, no van for me and bad taste in my mouth about this entire dealership.

Winn Volkswagen

Winn Volkswagen

(594 reviews)

Woodland Hills

Honestly this has to be the best car dealership I have ever been to. Everyone is super friendly…read moreand you don't get that icky car salesman vibe that I always hate as a woman buying a car where they show you things like the mirrors lol. Libin was an awesome salesperson, I have never bought a car on first sight, but he worked with me to get the best scenario I was comfortable with without making me feel like I was buying a prized auction pig. Michael, the finance manager was also the same explaining all of the extras and going over my paperwork concisely so I wasn't locked in a signature dungeon and on my way in my new car quickly. This place is fair and very pleasant atmosphere. This is my first non-American car and I definitely feel part of the German family now. I highly recommend! :)

I recently had the pleasure of buying a car, and I couldn't be more impressed with the entire…read moreprocess. From start to finish, my salesperson Libin, his manager Ash, and the finance manager Michael made the experience seamless, easy, and even enjoyable. Libin was extremely knowledgeable but also kind and patient in answering all of my questions. They took the time to ensure I was getting exactly what I wanted, and their expertise really shone through. Ash was extremely supportive, making sure I felt comfortable every step of the way. Michael was also fantastic with explaining the extra warranty packages - no pressure, just clear and straightforward options that made the financing process easy to navigate. What really stood out was Volkswagen pricing. The car was priced very reasonably, especially considering all the features and quality it came with. I felt like I was getting great value without compromising on what I wanted. The best part? They got me out of there in just over an hour, which is incredibly impressive for such a big purchase. It's clear that they value their customers' time and work efficiently to provide an exceptional experience. I would absolutely buy from them again and highly recommend them to anyone looking for a stress-free and positive car buying experience.

Porsche Woodland Hills - My New Porsche Taycan 2025

Porsche Woodland Hills

(1k reviews)

Woodland Hills

Jeremy Wertheim is the best Porsche pro!! He helped me with both of my 911s and made sure my app…read morewas connected to my car. Ask for him if you need any help with technology or car features! Thank you Porsche Woodland Hills! Tom

Bought my dream car and let me tell you about the absolute power of this team that helped make it…read morehappen for me. After a truly subpar experience in February 2024 with my Taycan, I walked back into Porsche Woodland Hills with high standards and even higher energy--and they met me there! Lidiya Galstyan is, hands down, the best saleswoman I have ever encountered. The universe literally aligned when my dream 911 pulled up right as we were test-driving another Carrera S. It was fate, and Lidiya navigated the whole process with such grace and professionalism. Afshin Kimiagar is so amazing. We went back and forth on those numbers, but I stood my ground, reminded him of his word, and he made it happen! He fought for the deal I wanted, and I walked away feeling like I truly won. Kevin Bork in finance is a total gem. He didn't just get me approved through Porsche Financial; he looked me in the eye and genuinely hoped this experience was better than the last. He, and everyone else there, acknowledged that I deserved better, and they delivered. Shoutout to the rest of the squad who made this so seamless: Frank Moreno, the only service rep I will ever trust, for his sweet and kind spirit; Jeimy, who handled my paperwork like a pro; Joshua Young for helping me spend my merch credit in the shop; and Jeremy Wertheim for being a tech wizard and showing me all the bells and whistles on my new 911. The energy in the office was electric--everyone fed off my vibe, and the unveiling was everything I wanted. I'm grateful, I'm excited, and I'm officially a 911 girl for life. If you want to be treated like royalty (and actually get the deal you deserve), go see this specific crew. They turned my past 'lesson' into a total victory!

Mercedes-Benz of Calabasas - Interior!!!

Mercedes-Benz of Calabasas

(1.2k reviews)

I had a great experience working with Alejandro while looking for my car. He provided excellent…read morecustomer service and was very helpful throughout the process. Since I was coming down from San Jose, Alex kindly sent me photos of the vehicle in advance and even held the car for me until I arrived. The test drive was great, and he took the time to answer my questions and explain everything clearly. I really appreciate his professionalism and helpful attitude. Thank you, Alex!

BE CAREFUL OF BUYING A CAR AT THIS DISHONEST DEALERSHIP!!! & WORKING with Hamlet, Ray and MARIO…read more It's been 11 months since I bought my car at this dealership AND I still haven't gotten my promised second key. 11 months ago: I purchased a Pre certified vehicle (CPO) so two keys are promised from the get go. Before buying the car, I asked the sales person Hamlet where the key was, and he said it was in the trunk of the car, so my dumbass believed him and didn't check. After buying the car, and realizing I was lied to I had to drive back. Both the sales person weren't present so I had to ask someone else. When I asked Mario the (finance person) where the second key was, he said they had lost it, so i'm already annoyed. He said they will send one to my home address in a few weeks. Fast forward a few weeks and MONTHS, I still haven't gotten anything. I ended up calling to ask for the sales persons I worked with who I think was hamlet and Ray. I was told they'll call me back but they never did. MIND YOU I called them like TWENTY TIMES throughout several months. Each time I was told they'll call me back, but non of the sales person did. So at this point I've given up. I live super far away so it's not easy to go in person. I'm planning to go in person soon to demand a the spare I was promised. If that so happens to not work, i'm going to file a report to Mercedes Benz corporate.

Cars Express - car_dealers - Updated May 2026

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