Big Red was the beez knees. Answered​ all my questions and got everything squared away in no time

I received three estimates from different companies for service and CW was the most expensive. I went with them because my cousin has used them for over 20 years and was pleased with their service. I had a great experience with my installation team! Less than 24 hrs from install I contacted Carroll Water to say my bathroom sink and fridge were only dribbling water post installation. They sent technician, WW out within 3 hours. I was elated that this would be resolved same day since it was a Friday. I was very disappointed with the service received from their WW. WW was not friendly like the installers from the day before. He had few words to say other than, "Guess I'll have to fix that too" when he discovered a drip below the newly installed fridge line to my new RO system!! This statement really bothered me because an hour later when he left he had NOT fixed either of the two water problems I had! He said he needed a special tool to fix the sink. It was 2pm on a Friday. Guess CW's shop, Home Depot or Lowes all close early on Fridays because WW told us he'd report this to his boss and let us know Monday their resolution plan. UNACCEPTABLE! So now I essentially have no water in my daughter's bathroom sink and no water, nor ice from my fridge for the entire weekend. read more