The last couple of times I have tried to deposit a check (a printed check from a local business not…read morehand written and a life insurance check) the teller had to go to the head teller to seek approval to deposit the check. I have banked here for over 30 years. Now I am currently researching other local banking institutions.

Do not bank here if you expect consumer protection or respect. Eastman Credit Union utilizes lazy,…read moreautomated risk algorithms that aggressively penalize victims of merchant fraud and shipping failures. I recently underwent a major personal milestone, investing in a completely new wardrobe across platforms like eBay and Mercari. Out of over 90 successful transactions, I encountered a handful of standard e-commerce issues--items lost in transit by the carrier, or rogue merchants refusing to issue a refund after tracking explicitly proved the merchandise was successfully returned to them. I also had several items that weren't as described and had gotten damaged in shipping. Instead of honoring my lawful consumer rights under federal law to dispute these unfulfilled transactions, ECU automatically flagged my account. I received a highly insulting letter claiming I was "negligent" and failing to secure my PIN number. This is a complete lie. My physical card and PIN have never been compromised. When a manager called to discuss the letter, she completely gaslighted the situation, ignored my documentation, and actually attempted to dictate my personal shopping habits, telling me I shouldn't buy items online. Every major national bank handles merchant non-delivery and returns seamlessly. ECU, however, chooses to blame the customer to avoid doing the manual back-end work required to hold shady merchants accountable. They are currently withholding hundreds of dollars in legitimate reimbursements for items I do not possess, while stripping away my debit card access under the false pretense of "negligence." They do not operate from a place of integrity or sovereignty. If you want an institution that protects your assets instead of lecturing you for merchant failures, go elsewhere. I am taking my business and assets to a national institution that actually understands consumer law.

I have been a longtime client of Candy and Affordable Bookkeeping and Payroll and have always been…read moreimpressed with her attention to detail, efficiency and quick turnaround time. She gets an A++ for all three! I am writing this review today, however, because I recently switched to using Quickbooks online and had many frustrations and questions over the weekend in working in the new program to prepare my 4th quarter reports for her. Candy not only responded to my many text questions right away but agreed to meet me on a Saturday afternoon (!!!) to go over some things in person...and then on Sunday (!!!) she was there to respond immediately to all of my questions. She always goes above and beyond to take care of her clients and after more than 10 years of working with her I have nothing but the highest level of respect and confidence in her work. She and her team know what they are doing and get the job done! As a creative business owner this area is not my strength and to have someone like Candy to assist with this side of business is, as they say, PRICELESS!

Received a proposal. Went with a different provider but a couple years later was in need of a…read morebookkeeper so emailed multiple times, but my emails went mostly unanswered. Only once did I receive a response stating that they would call me on a date certain, but I did not receive any call on that date. So I emailed a couple times after that, and a week plus goes by, STILL no response. Not sure what the issue is with this company's intake process, but it has been frustrating and annoying, to say the least. I would leave one star but I decided to go easy since my experience was only with the intake and not with the service itself.