They need to update their phone tree or the options on it at least. Anytime outside of banking…read morehours, which is 7-5, you only have the robot and you can't check your balance on your debit or credit card. And idk if anyone else has problems with the credit cards, but they just show up blank when you check at the ATM. What use is all the tools to check how much money you have when they just don't work?

I can't believe the low score I just saw for Eastman. I love Eastman, free checking, great…read moreservice, dividends paid, friendly people. I just wish the Jonesborough office was larger. I know there is a new one coming, just wish it would get here sooner.

Received a proposal. Went with a different provider but a couple years later was in need of a…read morebookkeeper so emailed multiple times, but my emails went mostly unanswered. Only once did I receive a response stating that they would call me on a date certain, but I did not receive any call on that date. So I emailed a couple times after that, and a week plus goes by, STILL no response. Not sure what the issue is with this company's intake process, but it has been frustrating and annoying, to say the least. I would leave one star but I decided to go easy since my experience was only with the intake and not with the service itself.

Very professional sums it up. They answer your questions both over the phone and by email quickly…read more Also, they are easy to understand and work with. Very very pleased.