Shame on you for having providers with absolutely horrible bedside manner especially with a child! She was nasty, rude and hateful and actually told my daughter that she was terrible!!!! Unacceptable. That's not okay to talk to an adult like that let alone a child!!!! I will be reporting her!!! read more

Worst compassion shown by a healthcare provider I've ever experienced. Walked in with an emergency with my 17 year old son (7/25), as a frantic mom. I was told you might (very cold) want to take him to the ER. I questioned if it was safe or should we call for transportation. The evilest person in a healthcare look at me and did nothing. I asked if she could at least check his vital signs. She told me I could drive him to the ER quicker than I could complete the paperwork. After those words my husband and I guided our son towards the door. All I said was, "ma'am Im really disappointed in you as person in healthcare" she look at me and said Ok. I will NEVER forget the feeling of hopelessness at that moment. We did not deserve that. Praise be to God my son was check out by the best ER nurse and doctor. They ran a battery of test on him and he is fine. read more

I have a sick kid. It is Saturday at 10:45am. sign says Open Mon-Fri 8am to 8pm, Sat-Sun 9am-5pm. 7 days a week. THEY ARE CLOSED!!!! Would it hurt to put up a sign and not just have locked doors? read more

Will NEVER GO BACK As a side not to everything, they are the SLOWEST urgent care we have ever been to..... We paid our co pay for our insurance and then got stuck with a 335.00 bill for a lab result that we did not authorize. They did a strep test on my son but because their test came out negative they send out a second test to a lab. When I called to complain about the bill they were very aggressive in their tone and asked me why I would not expect an additional bill for lab work. They said they have to send out a lab when my 14 year old child comes in with a sore throat because he could die. I asked why they didn't do a lab on me when I cam in a week later with the same symptoms..... I guess I can die and it's no big deal!! They would not budge at all and I said that I never authorized and they said that I did when "I signed the HIPPA paperwork" when we signed in. HELLO, last I checked HIPPA was privacy not authorizing lab work. Kelli was rude talking in a raised voice and talked to me like I was a 5 year old. All they care about is MONEY. Do yourself a favor and head out to Kernersville where they are much better at everything in my opinion. A few months ago we went to Oak Ridge and needed an X-ray, when we got there we asked if they do X-rays and they said yes. We waited for over 1.5 hours and then they called our name, we went back and sat in the room for another 1/2 hour and then the doctor came in which actually is not a doctor and said that their X-ray machine is broken!! NICE, you couldn't tell us that when we walked in and asked specifically if they do X-rays. Location is convenient living in Oak Ridge but we will never go back there again. I like to use doctors that don't just look at the green that comes out of Oak Ridge.... We will AVOID AT ALL COST. Bottom line, if something you do is going to cost more money give me the COMMON COURTESY OF TELLING ME THIS WILL COST MORE. Plus who in their right mind would think a strep test would cost almost 400.00 and CIGNA insurance apparently does not cover it! I gladly pay all my bills, I would just like to authorize what I'm paying for. When you walk in this place you are giving them a blank check to fill in whatever amount they want!, Not the type of people I want to work with read more

I work at a retirement community nearby and had to bring a resident up there after a fall. We got there on a Saturday morning and didn't have to wait long. The front office lady was so nice as well as the nurse and nurse practitioner that we encountered in the exam room. They were kind, provided great quality care and the resident was very pleased with the service as well. It was really nice to be able to go somewhere close by and in a smaller setting to get a quick visit and x-ray instead of having to go to the ER which would've taken much longer. I would definitely recommend them! read more

My 21 year-old daughter went to get TDAP and influenza vaccine at this place. She showed the nurse her school record of what she needed. They did not have the influenza vaccine. The nurse mistakenly give her TB skin test instead of TDAP vaccine! My daughter knew TDAP is an injection and told the nurse twice, but the nurse made my daughter feel stupid, and told her that was the TDAP, insisted that she was giving her a TDAP and still went ahead and gave her the TB Skin test! My daughter came home and when I looked at what was written on her school record versus what she received I took her back, I asked who was the nurse that administered the TB Skin test, she admitted it was her, she was very rude, Refused to tell me her name, did not apologize, I requested a copy of the record, but it was not in the computer! Apparently she deleted the record from the computer after i called in and she realized she gave the wrong test to my daughter. I was refunded $50 for the TB skin test and NP gave my daughter the TDAP. I am still waiting for an apology and a record of my daughter visit! I do not recommend this place! It makes me wonder how many people she gives the wrong vaccine to! The fact that she had the nerve to delete the record and did not even apologize or admitting her mistake is horrifying, I understand everyone makes mistakes, but her whole behavior was pathetic! read more

Carolina Priority Care - That's the TB skin test that was given to my daughter! - Urgent Care Near Me - Oak Ridge, North Carolina

Good place to get stitches or a work note but avoid if you can, They let people in without masks and the front counter ladies never have their mask on until you walk in the building. One of the actual providers told me "It's fine to not wear a mask around me I already had covid" ... so yeah emergencies only. read more

Clean, warm, and welcoming. I have been to this office several times now, for myself, and for my cadets. Each time, we were seen promptly (30-45 minutes), and out in an hour or less. Maybe it's due to being seen for an acute illness that makes a difference in the time it takes to be seen, but nonetheless, we were seen and taken care of. To be honest, looking through the past reviews I was quite worried about the care I or my cadets would receive here, but after our visits, I know that I have nothing to worry about. This will be the place that I/we will be using for any future medical concerns that don't require the need of a specialist. read more

Waited an hour to not even get checked in with no one else there, they have no idea how to use a computer or look at an insurance card. Would not recommend if you are trying to get fast service, or anything to do with being ill. I Will Not Be Returning. read more

Absurdly slow. Absurdly slow. Palpable apathy among all the staff that they could care less on time constraint. Waited over an hour for a Tb skin test that takes 5 minutes. read more

I have never had a nicer experience in an urgent care in my life. I'm truly impressed with the medical staff and their bedside manner. The visit was quick and the nurse practitioner Kelly was very helpful and informative. The urgent care was extremely clean and well put together, I will most definitely be choosing Carolina priority care in the future with my medical needs. Keep up the great work guys! read more

I went to Carolina Priority Care in the spring and the service and doctor were fine. Following my visit I received a bill for the full amount of the visit. I called them and I was told that they may have submitted the claim under the wrong number and the would resubmit. A few months later I received another bill and had my insurance company call them since they never received the claim. This time they said their system may not be working. Now it's been about another 2 weeks and I just received another bill with a threat of further action. I would not recommend this place since there are several other priority care offices in the area that actually know how to bill an insurance provider. I've never had this problem anywhere else. What a mess. read more

This place is terrible. The people who work here do NOT care about you. I received NO treatment when I was very sick. The women who work here are incredibly rude and acted as if I was inconveniencing them by being there. I will not be returning. It is almost a week later and I am still sick and now I have to go to a real doctor and take an afternoon off of work. read more

Didn't have a good experience here,maybe because its new? I had recently been discharged from the hospital and was still not feeling well so came here since it was close by. The doctor i saw seemed to have no knowledge of autoimmune diseases. Had to almost beg to get my WBC count checked. Gave it a second chance with my son, he had a cold. They passed it off as a virus even with a nasty cough. Took him somewhere else the next day and he had strep. Extremely disappointed. The only good thing i could think is that it's nicely decorated and very clean read more

Got great service each time I went there. They made sure I was not just left in a room great bed side manors

The care was fine, but the billing was a nightmare. We went in for a simple flu visit and they charged hundreds of dollars, in addition to our co-pay, none of which was covered by our BCBS insurance. We discovered that fact (about insurance not covering their service) after receiving subsequent billing demanding more money. Their payment address is in Illinois, so "Carolina" Priority Care? We will not return. read more