Beautiful space with friendly talented artists. They only use and sell high quality products. I…read morewalk out feeling amazing every time. The vibes are always the best! Wouldn't go anywhere else! Best salon in Rochester!

I am so sad that Surface recently had to relocate temporarily while they recover from water damage…read morecaused by a fire above the business. The salon is beautiful and clean, and so spacious that they frequently host shows there for local artists. Sue at Surface does my hair and is extremely talented and very personable. I recommend this shop and Sue all the time to friends!

Chloe always does an amazing job on my nails; she is knowledgeable, clean and has good attention to…read moredetail.

Been getting my hair done here for years. Cut color low-lights are always spot on. Jeannine knows…read morewhere my cowlick trouble spots are and always manages to avoid them. Aldo is careful not to cut my bangs short and give me the "Dumb and Dumber" look. Staff are always personable and helpful. Knowledgeable about product and owner Stacy is great!

Cheri is simply the best! Since my 2020 wedding (and 2021 reception - thanks COVID!) was in my…read morehometown of Rochester, I knew I had to go to Cheri for my bridal hair and makeup. Growing up in Rochester, I used to get my hair done at the salon where Cheri worked, so I was familiar with her work. Needless to say, she did not disappoint! For my small, 10-person wedding ceremony, Cheri did mine and my MOH's hair and makeup. For my larger reception a year later, I knew I had to go back to Cheri for my full bridal party hair and makeup. She did an amazing job and I was thrilled with the result! She made me look and feel so beautiful on my wedding day and I received a ton of compliments. I also appreciated how organized Cheri was for the day-of. She had a schedule for each individual member of the bridal party and we never felt rushed. I would work with Cheri again in a heartbeat when I'm in Rochester and would recommend her to any bride-to-be!

Chantal is absolutely amazing and professional! Makes you feel completely at ease at your…read moretreatment! She has a very calming sense about her, and a wonderful personality, in addition to knowing a ton about facial care!!

I LOVE my hair done by Nicole, she is so good, and easy to talk to. She understood so well that i…read morewanted to keep some depth but really brighten up my hair. I had a great experience and am so glad I tried mb studio out. I also got Olaplex products there to care for my blonde.

Just had my hair cut and brows done by Melissa and I am truly impressed. I'm a new client during…read morethe COVID-19 pandemic re-opening time (what a chaotic time for businesses!) and it's honestly amazing that they fit me into their busy schedule. Despite the new protocols (masks, taking my temperature, etc.), it was a luxurious experience complete with pleasant conversation, beautiful surroundings, and a lovely new haircut! Do you need a haircut too? Give them a call! I'd definitely recommend.

I am obsessed with the Black Adder Balm It's been keeping my lips hydrated during this dry winter…read more Black Adder Beauty Bar is a beautiful place and the staff is very professional and knowledgeable

I have been coming here since we moved here almost eight years ago. I like supporting a local small…read morebusiness. Usually I get a pedicure with Elizabeth and now I come for facials with Courtney. This might seem like an indulgence but after the summer I had I needed this. The facial she gives are fabulous, but the arm, shoulder and upper back massage it's a welcome treat and I usually sleep better after having this done. Staff who work here a so lovely and so are the owners. Make appointments kids

After several years of coming here, I still wouldn't go anywhere else. Yes, I could order online or…read morego to Sephora, but Waterlily and Sepora are worlds apart--and why not when we can support local--AND it's actually better?! First of all, the vibe is completely different. Waterlily is an old house that feels cozy and warm. All of their employees are so elegant and classy and have the utmost customer service at heart. They offer spa services, skin products from certain lines (can't say much about them as I haven't explored them really), and only Trish McEvoy and Laura Mercier make up. However, I love Laura Mercier, and a few Trish McEvoy items (on their suggestion) have become staples for me. I won't use this forum to talk about Laura Mercier, but it really is an excellent make up line. For me, I always like to try on new products or just test out some make up for fun when I go in to stock up on something I have run out of, and they are always happy to put something on me. Plus, every time I go, I learn a new technique of some sort. These ladies really know their stuff. It isn't like at Sephora where you get some high school girl who has only been using make up herself for like 2 years and may have managed to memorize a few key facts about the entire store since she's overwhelmed by the surplus of product lines and hasn't been around long enough to try 1/100 of them. The ladies that work at Waterlily are skilled make up artists and fans of make up. They have a strong knowledge of what works given your face structure, strengths and weaknesses, and how to apply the lines they sell. And they often have national make up artists come in. Oh, and also they keep a file on which products you ordered so if you wonder if this new shade will go with anything you have, they can just look it up and say "Yes, this will go perfectly with that cream shadow in x shade you bought" or if you come in for more concealer, but can't remember what color you are, they know. Very helpful! And some of them even remember my name! What store does that?? Recently, I've had a few issues with a certain product line and they are always good about returning or exchanging. However, know that they only offer store credit, not full returns, which is the only drawback of this store.