I had to have a minor sinus outpatient surgery -but still I just get so nervous.. lol.. however all…read moreI can say is this facility and their staff are all absolutely impeccable/wonderful.. so so friendly -from the front desk administrator think was Cecelia ?? to all their nurses - shout out to Irena and Kara and John ,my anesthesiologist Dr Surbhi and of course my Doctor/ Dr Gantz .. and all the other operating room staff and attendants for being so pleasant and accommodating -I would highly recommend this facility !! Thank you again :-).

What a great experience....considering lol. This was my 1st…read moresurgery as an adult, and was extremely nervous and didn't know what to expect. From prepping & education by staff the weeks leading up to surgery day, to then the check in, surgery, recovery and release, every step of the way, and every person I encountered was incredible. So kind and understanding, they really made me feel heard and cared for. The facility was clean, and the staff was so kind. My surgeon Dr. NADEL knew what he was doing and delivered on the promise of an excellent procedure. Easily was able to get ahold of staff after surgery through the portal and all questions were answered at ang time. Everyone helped me feel comfortable and safe before AND after surgery. I am so grateful to everyone at West Hills Surgery Center, and Dr. Nadel, for making me whole again, and feel at ease during the process. Thank you all

At the start, everything was as expected. We were in for some varicose vein treatment. We were…read moreinformed that the scheduler will call the next day for schedule the procedure. No one called. Then about 5 days later we got a call from their Scheduler Rhonda. She said we had to get a blood test from our physician? Also that we had to call the anesthesiologist to find out how we were going to be charged? We called our physician and was told that he would not consent to blood work he doesn't know anything about. We called and called and left messages to the anesthesiologist. NOTHING. We called back to the office to try and reschedule. The Santa Clarita office never answers the phone. Their answering service days they are out to lunch from 12-2pm. We call back after 2pm and no one answered. We called the Tarzana office to find out what happened and to reschedule. We explained the issues and Magina at the office apologized and explained that there was a miscommunication. That they would send the blood test over to our physician's office. Which by the way wasn't received. She said Rhona, the scheduler, miscommunicated.Nevertheless we were told we would get a call from here the next morning. We never got one. So, we called the Tarzana office again. Then we were greeted by a very unprofessional staff member who was not only rude but borderline racist. She made smirky remarks and hung up the phone. Wow!. So we called back and explained. They simply say, they don't know who answered the call. Why is it so hard to reschedule? Why were we mistreated and why is it so hard to get in touch with the right person? This is so not consistent with the reviews that I read. Something is very wrong here. Someone didn't do their job and someone lied. I don't like to make bad reviews. The doctor may be good but the staff needs help. This is by far the worst experience I had with a doctor's office over trying to reschedule. We had no choice but to cancel. Even if they try to talk to the staff, those staff members would still hold a grudge. You lost a patient over a simple rescheduling matter that could have prevented a whole ball of mess.

I'm sure Dr. Nassouri is a fine surgeon but his bed side manner needs addressing. In visiting him…read morea second time for a consultation about the bruising on my left ankle, I was reprimanded for wasting his time and not making a decision about an operation. I only wanted his assurance that I would be able to fly cross country on a business trip to DC. Since then, I made a decision...and found myself another vascular surgeon.

Dr Candela worked on me when I was in West Hills Hospital and my appendix burst. The surgery came…read moreout great and have had zero complications from it. I was in West Hills Hospital for 6 days and every morning he came in and checked on me. His bed side manner was top notch, he answered every question I had and never seemed to be in a rush. After I got out of the hospital I had to visit his office a week later to make sure that everything was ok. His office is located right next to the hospital. My appointment was at 2:00pm. I arrived at 2:10 and there was about 6 people in the waiting room. The receptionist who was really nice said that Doctor Candela was on time. I expected to wait for a while, just because you always do at the doctors office and I was late. No more then a couple minutes after I sat down my name was called and I was taken into a patient room. I was only in the room a couple minutes before Dr Candela came in and examined me. He was really nice, went over everything took his time explaining as well. He is probably the first doctor that has been on time and I was in and out of there in 20 minutes. I hope to never have to see him again, that would me I am sick...but if I need general surgery I would want Dr Candela to preform it again. Thank you for saving my life Dr Candela and doing an amazing job.

This guy. Don't get me started. He operated on me and it's terrifying that i even made it through…read more He is the single most worst surgeon that there is. He is harassing me on top of hurting me. Oh and the office staff is like a bunch of mean high school girls. plus? He LIED. Said that he prescribed me medicine for pain after my surgery when he simply DID NOT. it was so bizarre. Take it from me. You will be lucky to be alive if you get stuck with this guy.

Dr Ott probably saved my life. Shortly after I had a negative mammogram in March 2024, I felt a…read moresmall lump in my right breast. I called and spoke to Dr Ott about this. Without hesitation, Dr Ott sent me to an Oncologist even though he could not feel anything. Unfortunately, I was diagnosed with breast cancer. His swift referral helped me get a jump start on my treatment. I have two girl friends that also see him.

Completely traumatized (again) by yet another male ob. Over a year later postpartum I'm still…read morehaving irregular periods with an unknown cause. This Dr asserted it "had" to be adenomyosis, however, my MRI said differently. I had to beg to have my hormones checked. He refused to put in orders to check my blood counts because "he doesn't handle anemia." He originally wanted to just perform a biopsy in his office with absolutely no heads up at all! When I made it abundantly clear I was not comfortable with this, he said that the only way to treat my irregular periods would be a "surgery" (he did not specify exactly what kind of surgery which fueled my anxiety even more). Just loosely explained it in a condescending way. If he just told me the name of the procedure, that would have been helpful. But of course not. I was treated like I was an idiot, and crazy. Remarks were also made about my age and "ovarian health" without proper testing to refute his claims. And just to test things out because he insisted I was having "anovulatory cycles," I tested my progesterone several times over the last week and a half in my luteal phase, as well as tested my LH levels mid cycle. All were indicative of ovulation, at least for this cycle. And I just had a baby a year ago... I did just turn 40 but I did not appreciate this overgeneralization simply due to my age and without a thorough work up of tests to at least back it up! Instead I had to pay out of pocket for my own bloodwork for a more thorough investigation. Something I don't think I should have had to do! Additionally, I had to do my own research. I asked lot of questions during my visits which appeared to annoy him and he was so deadset on making statements without asking questions and ordering tests, especially another MRI in my case, and something I found to be a red flag I came to his office twice in one week because I was so concerned about symptoms I having...and Veronica at the front desk so kindly alleged that I "put pressure" on her "so many times" to put in the authorization when I asked once! To add insult to injury, she called me over a week later putting pressure on me to commit to a date for the surgery and I said I have to make arrangements w taking time off work and childcare arrangements so I can't...to which she proceeded to raise her voice at me accusing me of "pressuring" her the week prior. WTF? And am I really going to allow anyone to perform any kind of procedure on me when she feels comfortable copping an attitude like that?! Absolutely not! I can only imagine the terrible things this Dr, who snapped at me last I saw him to ask about a medication, went and said behind my back. Not to mention, a warm office with Frank Sinatra blasting just gives horror movie vibes. No thank you.

My name is Lexis and I just had a Lipo360 procedure with Dr. Paya And I had the most wonderful…read moreexperience! They were extremely kind, caring and professional preop all the way to postop. During surgery, the two nurses were absolutely amazing. Georgie was so kind and explained everything and even held my hand when I needed during the procedure and kept giving me warm blankets and making sure I took deep breath ! I forgot what the females name was I think it's Gabbie, but she was so incredibly kind and sweet and supportive and helpful and even put on country music for me. During the procedure doctor made me feel so comfortable and explain everything that he was doing. doctor even gave me his personal number and answered any questions that I have and I am so thankful for such a wonderful experience with them 10 out of 10 for the office staff the nurses and even Maria. She is so sweet and kind they genuinely care about you and want you to feel amazing. I'm only day three post operation and I am healing wonderfully. I just can't say thank you enough to dr Paya and his wonderful staff and team

Worst, most irresponsible doctor I have ever met. Prior to seeing him I went to UCLA's Bariatric…read moremedicine department 5 years ago and was told I was not a candidate for the gastric sleeve. Dr. Paya met me and within 2 minutes casually said "oh you're definitely a candidate for the sleeve!" He asked me no questions and I had to call him back 2 days later with a list of questions and concerns. Of course in the office I got so excited because I thought that this procedure would change my life, even though I eat less than 1,200 calories a day. Over the next 12-14 days I obtained second opinions and every single doctor said I wasn't a candidate. I confronted Dr. Paya about this and he again said I was ok. He ignored me and told me I got "overwhelmed" when I talked to their nutritionist. He said "there are no food restrictions with the way I do this procedure." His nutritionist gave me a packet with a LAUNDRY list of post op diet instructions, none of which I would've been able to follow because of food allergies. I also researched this on my own and EVERY SINGLE article listed foods you may never be able to eat again. I canceled surgery. Dr. Paya pressured me not to. It has been a week and they have not refunded me a massive amount of money. STAY AWAY!!!!!!

so sad his staff is the worst iv ever encountered she hangs up on phone calls says she is only one…read morethere after 45 minutes trying to confirm appointment and showed up and doctor not available she said so he is a good doctor but his practice sucks i had to leave disappointed on the management of his practices guess il have to find another to help me after surgery

They deserve 10 stars! From the front, Sara and Alexis are true angels. So compassionate and…read morewonderful at what they do. From small minor details that you would not think they would remember about you, they do! I wish every doctor's office had them. Dr. David Scherier was amazing from the first visit to my post surgery appt. He answered every question and made sure to let me know that I was in the right hands. He went above and beyond of showing empathy and compassion for my situation. I knew made the right choice. I am so lucky that the stars aligned for me to be able to have him as my doctor for something so life changing

Shout-out to the Best Primary Care Team!…read more First of all, I'd like to thank Dr. Schenkel, Mrs. Schenkel, and the amazing medical assistants. You are all truly rock stars! Dr. Schenkel, you are the best of the very best, and I'm so grateful to have found you here in West Hills. Your dedication, compassion, and professionalism make such a difference. Thank you for your outstanding service in the field of medicine. You are a truly valuable member of our community!

I have been a patient of Dr. M. Schenkel for four years. Recently, however, he has been…read moreconsistently at least 30 minutes late to appointments. When he arrives, he often seems unprepared. I have to remind him of my medical history. In addition, just a few minutes into the visit, the office manager, repeatedly knocks on the door, urging him to wrap up every five minutes so he can see the next patient. That said, the front desk staff are always nice and friendly, which makes checking in and interacting with the office pleasant. Experiencing a doctor who is frequently late, unprepared, and rushed feels unprofessional and leaves me concerned about the quality of my care.