I've never needed a storage unit before, but this process was quick and simple. I reserved my unit…read morea couple weeks before needing it as I just relocated to Maricopa from Tampa, Florida. I have a second floor storage unit in a 5x10. Honestly it's much better and bigger than I thought it was. They have carts/flatbeds near the front of the doors for the indoor climate controlled storage to help you load your belongings into the building. They hold quite a bit and move easily. Take your time going around the corner with big loads or else you could lose some stuff or run into a person that may be coming. It's nice and quiet in the storage facility. The storage facility provides you a lock and shows you exactly how to use it. The husband and wife I worked with were very patient with both myself and another customer who was in before me. They do offer 2500$ worth of property coverage for an additional $10 at the time of this review. They have both autopay or on demand pay (where you call in to pay). They do check monthly to verify if your lock is still on the door before billing you. They do request a notice of writing for when you leave before next month billing, I think it's 10 days. However you can email them to communicate when your rental is ending. They do not give out the gate code to anyone unless they're on the list for your unit and they will ID you. They're hours of operation is 6AM to 9PM. After 9 pm you will be locked in and will have to call law enforcement to let you out in which you will be billed at least $25 for. If the property has to cut your lock it is a $25 fee and you have to do it according to the office managements schedule. This location does also rent out uhaul trucks. They do not accept uhaul trailers.

I loved this place until about a year ago. Staff was friendly and prices were great. The unit I got…read morewent up nearly 50 dollars in less than 12 months. Nothing improved, and customer service got way worse. They were rude, never answered their phone and when I brought up the 10 dollar increase the 3rd time, I was told I was "lucky it's still so cheap". That was the one time I've ever gotten a response from them. When I called to make sure my cancellation went through, the man was so rude and hung up so abruptly now that I'm no longer a customer, I assume. With the weather, so much of my stuff was ruined and the unit was infested with spiders. The dust and dirt was equally bad.

Catrina Archer was awesome. Showed us around, explained things to us clearly. If we need anything,…read morewe will give her a call. Even though we were on the third floor, it was easy access. Thank you Catrina for an enjoyable orientation

I've only been renting a unit from this place for about 2 months now and in the beginning things…read moreseemed to be ok I recently went to my storage unit and walked into it and the light that was supposed to come on didn't I saw one of the workers there who was cleaning and I asked him about it he stated to me they work off of motion detection and acted like he couldn't be bothered to assist me I said maybe the bulb was burned out and he assured me it wasn't I went back into my unit and tried walking around Making plenty of motion and it stil didl not turn on I walked back out to the guy and said maybe you can try. He walked in to my unit and then walked back out again acting like he was put out of having to assist me I said well can I get the bulb changed out and again he said it wasn't the bulb and said it's just a poor design with the lighting here and laughed then shrugged his shoulders and walked away with his trash can and cleaning supplies and went upstairs I pay almost 200.00 a month and even thought the light to begin with isn't that bright I still should be able to see in my unit....if it wasn't such a hassle to pack and move my stuff up I'd go to another storage facility and would recommend that if you need a storage unit don't go here and go somewhere else I only give them a 2 stars because the 1st guy who signed me up was nice and pleasant to work with

I have been using the facility for 5 months now and have had nothing but a positive experience…read more The customer service is outstanding going above and beyond to cater to my needs...Very professionally run and always a smiling face. I would never think of going anywhere else to store my items. Thank you so much for all you do...

Unsatisfactory customer services…read more I have no signed contract with company, as they took over from previous owner and failed to provide notification. They are now trying to collect rent for December after moving out and told by their employee nothing owned. Now stating on phone it will go to collections if not paid, when contesting the bill. Save yourself a headache, do not recommend.

Alexis is absolutely a sweetheart and fun to speak with. She was very knowledgeable of the…read moreproducts. I came in here for moving boxes, and she was immediately on the ball and ready to help. The box prices are very comparable to Amazon minus the shipping fees. There's a deal -- 10% off 10 boxes, no account needed. I would be happy to recommend basic services here.

They advertised $1.00, however they failed to mention if you move in a week before the 1st, you…read moredon't get the month for $1.00. And when you ask to speak to a supervisor you can't.

Sienna, is a very professional storage person. She's super helpful with all aspects of storing…read moreone's RV at this facility.

Bought an RV from them. Have to say they were the nicest and most professional business I have…read moredealt with in a long time! Go there! I promise you won't be sorry!

My camper batteries were stolen at this storage facility. The guy at the office said I should have…read morebeen coming by to check on my property so at least they could review video footage. Looking at the video coverage of my space all you could see was the top of the camper from a distance anyway. I noticed other campers with missing batteries and the office guy said they had fired an employee for stealing. THIS IS NOT A SECURE FACILITY.