Tim and the team he works with provided fast, efficient and friendly service. From start to finish,…read morewe were ready to close in 2 weeks. Any question we had was promptly answered, even when he had to look further into our question/concern. Very professional and easy to work with. We highly recommend him for lending services!

Horrible horrible service. 6 phone calls and I get different info. Finally promised my check will…read morearrive, only to be told the day it was to arrive that the last advisor was wrong and it will be a few more days. Had already booked airfare and hotel reservations to meet with new brokerage company and have to cancel and I have lost all my non-refundable code. They don't care once you try to remove your money. Seriously crappy customer service

My visit here was not so great. I wanted to learn more about the 529 account and setup a custodial…read moreaccount for my newborn son but my experience here wasn't too great. Brandon (front office) was my representative and he not only didn't seem to be very knowledgeable but he seemed distracted and in the middle of our conversation looked at his watch and said "what time is it?". I felt rushed and it didn't feel like the conversation was going anywhere as he kept referring me to the 800 customer service number. As I was leaving he quickly stepped out to greet someone...I guess his next appointment that he was "hinting" to when he asked me the time. Unbelievable. My husband and I both have Fidelity accounts with stock and 401k. This visit felt like the biggest waste of time.

Gloria is GREAT! Whenever I call and need anything Gloria is…read moremy go to! Been with Randy for over 30 years They have my 4 cars, RV , and house. Wouldnt change now we are family!

left them due to price and then they failed to follow my instructions and ignored my emails and…read morethey wound up ending my coverage 10 days early leaving me w/o coverage. they refuse to use email. Said I never answered my phone and they refuse to provide written docs. steer clear of these guys! I moved to Allstate for exact same coverage and save $900 annually.

They have the worst customer service ever. They gave me a quote for adding a vehicle, then a month…read morelater they removed my multi-vehicle discount and raise the price without explanation. The supervisor won't return my calls

My family went through Andrew for our homeowners, car, and life insurance coverage. It was an easy…read moreprocess and felt like I was doing business with family. Andrew combed through our auto coverage and discovered I was under insured. Something that my previous insurance company never discussed with me. Thank you Andrew for your attention to detail and look forward to referring family and friends to your business!

Great service, walked 15 minutes later approved for a loan. No hassle whatever would recommend to…read moreuse. Good friendly staff no questions asked what so ever

I've had the pleasure of doing my taxes with Ms.Moore for over 15 years now! Great customer service…read moreand always available for any questions that may arise. I highly recommend their servicea.

Sheila has done my taxes for the last three years, and I absolutely love her! She stays up-to-date…read moreon the tax laws. Much of the value in Sheila's service is that she goes above and beyond preparing tax returns to inform her clients of methods they can use to maximize their refunds $$$ I am excited, to refer her to my friends, family and colleagues.

Michael's office is amazing! Joey helped me with life insurance for me and my kids and Marieldrys…read morewas so much help for the auto! Any time I need anything or have questions everyone in the office is so helpful and kind. I can not recommend them enough!!!

My older parents met with Joey at this office and read good reviews. Unfortunately they did not…read morereceive good service at all. The policies were written, however, he (Joey) did not put the mortgage company on the homeowners policy, only put my dad as a driver . My mom tried several times to reach out via email and phone, CRICKETS. My mom then reached out to customer service who connected her the office manager (Amber)? Who was not happy that my mom called customer service. This agents office failed miserably and my parents went to a different agent and changed the agent of record. Enjoy your commission Joey, because they will not be back

I was recently in an accident and my car was totaled. I applied with Houston Police Credit Union…read morefor a new vehicle and got approved the same day! The process was smooth, easy, and stress-free, making a tough situation much easier to handle. Highly recommend their team for fast and professional service!

I am officially done with this credit union. Once again I have been turned down for a loan that I…read morereally needed after the passing of my grandmother and to get my vehicle back on the road so that I could stop renting a car to get back and forth to work and my doctors appointments. If I would have been able to get a loan I would have had my car back on the road and the loan would have been paid off and I wouldn't have to depend on a payday loan. I used to speak very high of this credit union but now I will never give HPFCU any referral and will drop them as soon as I finish paying off my car. So please avoid this credit union they do not care for their customers .